Xplore outages and service status in Brantford, Ontario

Problems in the last 24 hours in Brantford, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Brantford, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Brantford, Ontario

Latest outage, problems and issue reports in Brantford and nearby locations:

• 
  Dan K (@Feefyou) reported 13 minutes ago from Brant, Ontario

  @Xplornet This is redundant as ive called and emailed and no one is doing anything. My support ticket has been continually ignored. Please get something in motion. The ball has been in your court for over a month.

• 
  Sandra Steeds (@SandraSteeds) reported 42 minutes ago from Brant, Ontario

  @Xplornet I have family in the US and Europe. I’m desperately trying to connect with them over internet. It may be the last time for some. We have been down or slow for months. It’s not all about money. Please improve the Xplornet service and speed. Thanks 🙏🏻

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrea Galante (@AndreaGal67) reported 3 minutes ago

  @altimaguy11 The issue is that the Xplornet didn't have the speed or download capability. We have no cell signal where I live so EVERYTHING runs through Starlink...all cell phones (talk and text), internet, VOIP phone, streaming and computers. Seamlessly.

• 
  far apart & close at heart (@lundhillbilly) reported 5 minutes ago

  Just became a @SpaceXStarlink customer. Instead of the horribly slow wifi from xplornet, paying for 25 mb and actually only getting 10-15 on a good day, we now have 174+ mb. I don’t know what to say!! Get #Starlink!

• 
  Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported 9 minutes ago

  Looks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2

• 
  CJH (@CJH39493411) reported 12 minutes ago

  @xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!

• 
  Ally Bryant (@Eh_Bee_Sea) reported 13 minutes ago

  @xplore_ca Over $100/month for service... this is unacceptable. I know that as soon as an experienced tech gets here, he'll be able to fix it without an issue and he'll shake his head when I tell him about what the last guy said. Same thing happened last time. Surely you can do better.

• 
  Tybernicus (@Tybernicus17) reported 19 minutes ago

  @LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.

• 
  James Fisher (@jamesfisher12) reported 23 minutes ago

  @xplore_ca Don’t worry I fixed the problem it’s ur company

• 
  Karen Favaro (@FavaroKaren) reported 23 minutes ago

  @cogecohelps omg….the worst internet service ever. Xplornet was better at half the price

• 
  Death (@JasonDeath187) reported 24 minutes ago

  @xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?

• 
  AtomicHydra (@atomic_hydra) reported 26 minutes ago

  @xplore_ca Kinda funny how you treat customers that pay absurd amounts. You guys are losers.