Xplore outages and service status in Brantford, Ontario

Problems in the last 24 hours in Brantford, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Brantford, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Brantford, Ontario

Latest outage, problems and issue reports in Brantford and nearby locations:

• 
  Dan K (@Feefyou) reported 45 minutes ago from Brant, Ontario

  @Xplornet This is redundant as ive called and emailed and no one is doing anything. My support ticket has been continually ignored. Please get something in motion. The ball has been in your court for over a month.

• 
  Sandra Steeds (@SandraSteeds) reported 53 minutes ago from Brant, Ontario

  @Xplornet I have family in the US and Europe. I’m desperately trying to connect with them over internet. It may be the last time for some. We have been down or slow for months. It’s not all about money. Please improve the Xplornet service and speed. Thanks 🙏🏻

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AtomicHydra (@atomic_hydra) reported 47 seconds ago

  @xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.

• 
  J Snow (@DrewPeacock705) reported 7 minutes ago

  @xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.

• 
  Nichole Neubauer (@N_Neubauer) reported 8 minutes ago

  Help! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?

• 
  Ally Bryant (@Eh_Bee_Sea) reported 13 minutes ago

  @xplore_ca Over $100/month for service... this is unacceptable. I know that as soon as an experienced tech gets here, he'll be able to fix it without an issue and he'll shake his head when I tell him about what the last guy said. Same thing happened last time. Surely you can do better.

• 
  Robert Way (@LabradorIce) reported 13 minutes ago

  @ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.

• 
  James Fisher (@jamesfisher12) reported 14 minutes ago

  @xplore_ca Don’t worry I fixed the problem it’s ur company

• 
  GL Guevarra (@GLGuevarra) reported 15 minutes ago

  @xplore_ca The connection is back. But it was down for an hour or two.

• 
  Moe G (@moegaultier) reported 16 minutes ago

  @xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…

• 
  Onkwehonwe Organics (@OnkwehonweHerbs) reported 17 minutes ago

  @xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!

• 
  Devin Rabey (@Devin_Rabey) reported 19 minutes ago

  @moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.