Xplore

Xplore Outage Report in Grafton, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Grafton, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Grafton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Grafton, Ontario 12/06/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Grafton, Ontario

Latest outage, problems and issue reports in Grafton and nearby locations:

  • PureMagicAmy Amy Urquhart (@PureMagicAmy) reported from Alnwick/Haldimand, Ontario

    .@Xplornet are there known issues in Northumberland County? Have been without internet service since about 4 pm yesterday. #xplornet

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • joanlemmesmash Lexie. #B.L.M (@joanlemmesmash) reported

    @Xplornet I feel like the hours I've spent with your tech support should be compensated bc the amount of times I've been told "just turn it on and off again" after sitting for an hour on the phone is ridiculous. The sooner REAL high speed gets to rural Canadians, the better.

  • davinalytle Davina Lytle (@davinalytle) reported

    @Xplornet I'm your customer & have been for quite a while so I'm not sure why you don't have it...but I sent it again...it's sitting in the DM...along with my phone number. 😝

  • ZontrayS crimsons alt account (@ZontrayS) reported

    @LazzeeGaming @Xplornet its good for where i live but i just end up havin really bad lag spikes when i play cod and other games

  • CoryRyanGosnell Cory Gosnell (@CoryRyanGosnell) reported

    @Xplornet Another night with dropped service. Still not service all for an on-site tech visit. Spent 40 min on the phone (likely not as pleasant as I would have liked to have been). Going to bed, and hope the service is better in the morning.

  • CoryRyanGosnell Cory Gosnell (@CoryRyanGosnell) reported

    More horrible service by @Xplornet. Each time I call I get a different answer. Internet download speeds of less than 1Mbps (we pay for 30). Open work order assigned to the tech who was problematic last time (and still hasn't called). This is NOT customer service.

  • joanlemmesmash Lexie. #B.L.M (@joanlemmesmash) reported

    @Xplornet just loves to randomly make things stop working. Sometimes it's Netflix, sometimes it's loading images on only one google browser even though I've cleared the cache and everything lmao. Garbage.

  • jnnbltr JeanineBB (@jnnbltr) reported

    @Xplornet It would be SO nice if you invested more in customer service so there wasn't such an enormous wait every time that it's needed to call in for some help. The last 2 recent times I had to call in because our tower quit working it was between 40 minutes and over an hour waiting :/

  • CoryRyanGosnell Cory Gosnell (@CoryRyanGosnell) reported

    @agrifleming @Xplornet We were ok till about 2 weeks ago. Upload speed doubled, but download speed totally dropped. I've talked to three tech supports and told three different answers. Latency apparently is a problem and someone was suppose to call last week to come out...still waiting...

  • Repinerator Repinerator (@Repinerator) reported

    @Xplornet I genuinely hope Starlink puts you guys out of business simply for the price vs. internet service. Xplornet’s rates are astronomical. Buyer beware! I pay $250 for 200gb/month. And it’s not reliable. Always rebooting modem. Have new routers. Issues not in my end!!!

  • Highway74212302 Highway To Hell (@Highway74212302) reported

    @WidemanLorne I've got xplornet. It's gone from poor to mostly unusable