Xplore outages and service status in Kanata, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplore generated 2 outage signals in the last 24 hours around Kanata, including 2 direct reports.
The most common problems reported in this area mention Internet and Total Blackout.
The most recent signal from this area was received Jul 28, 10:24 AM EDT.

Internet (86%)
Total Blackout (14%)

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Kanata, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Kanata, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Kanata	Baseline
Jul 27, 9:40 PM EDT	0	0	0
Jul 27, 10:00 PM EDT	0	0	0
Jul 27, 10:20 PM EDT	0	0	0
Jul 27, 10:40 PM EDT	0	0	0
Jul 27, 11:00 PM EDT	0	0	0
Jul 27, 11:20 PM EDT	0	0	0
Jul 27, 11:40 PM EDT	0	0	0
Jul 28, 12:00 AM EDT	0	0	0
Jul 28, 12:20 AM EDT	0	0	0
Jul 28, 12:40 AM EDT	0	0	0
Jul 28, 1:00 AM EDT	0	0	0
Jul 28, 1:20 AM EDT	0	0	0
Jul 28, 1:40 AM EDT	0	0	0
Jul 28, 2:00 AM EDT	0	0	0
Jul 28, 2:20 AM EDT	0	0	0
Jul 28, 2:40 AM EDT	0	0	0
Jul 28, 3:00 AM EDT	0	0	0
Jul 28, 3:20 AM EDT	0	0	0
Jul 28, 3:40 AM EDT	0	0	0
Jul 28, 4:00 AM EDT	0	0	0
Jul 28, 4:20 AM EDT	0	0	0
Jul 28, 4:40 AM EDT	0	0	0
Jul 28, 5:00 AM EDT	0	0	0
Jul 28, 5:20 AM EDT	0	0	0
Jul 28, 5:40 AM EDT	0	0	0
Jul 28, 6:00 AM EDT	0	0	0
Jul 28, 6:20 AM EDT	0	0	0
Jul 28, 6:40 AM EDT	0	0	0
Jul 28, 7:00 AM EDT	0	0	0
Jul 28, 7:20 AM EDT	0	0	0
Jul 28, 7:40 AM EDT	0	0	0
Jul 28, 8:00 AM EDT	0	0	0
Jul 28, 8:20 AM EDT	0	0	0
Jul 28, 8:40 AM EDT	0	0	0
Jul 28, 9:00 AM EDT	0	0	0
Jul 28, 9:20 AM EDT	0	0	0
Jul 28, 9:40 AM EDT	0	0	0
Jul 28, 10:00 AM EDT	0	0	0
Jul 28, 10:20 AM EDT	0	0	0
Jul 28, 10:40 AM EDT	0	0	0
Jul 28, 11:00 AM EDT	0	0	0
Jul 28, 11:20 AM EDT	0	0	0
Jul 28, 11:40 AM EDT	0	0	0
Jul 28, 12:00 PM EDT	0	0	0
Jul 28, 12:20 PM EDT	0	0	0
Jul 28, 12:40 PM EDT	0	0	0
Jul 28, 1:00 PM EDT	0	0	0
Jul 28, 1:20 PM EDT	0	0	0
Jul 28, 1:40 PM EDT	0	0	0
Jul 28, 2:00 PM EDT	0	0	0
Jul 28, 2:20 PM EDT	0	0	0
Jul 28, 2:40 PM EDT	0	0	0
Jul 28, 3:00 PM EDT	0	0	0
Jul 28, 3:20 PM EDT	0	0	0
Jul 28, 3:40 PM EDT	0	0	0
Jul 28, 4:00 PM EDT	0	0	0
Jul 28, 4:20 PM EDT	0	0	0
Jul 28, 4:40 PM EDT	0	0	0
Jul 28, 5:00 PM EDT	0	0	0
Jul 28, 5:20 PM EDT	0	0	0
Jul 28, 5:40 PM EDT	0	0	0
Jul 28, 6:00 PM EDT	0	0	0
Jul 28, 6:20 PM EDT	0	0	0
Jul 28, 6:40 PM EDT	0	0	0
Jul 28, 7:00 PM EDT	0	0	0
Jul 28, 7:20 PM EDT	0	0	0
Jul 28, 7:40 PM EDT	0	0	0
Jul 28, 8:00 PM EDT	0	0	0
Jul 28, 8:20 PM EDT	0	0	0
Jul 28, 8:40 PM EDT	0	0	0
Jul 28, 9:00 PM EDT	0	0	0
Jul 28, 9:20 PM EDT	0	0	0
Jul 28, 9:40 PM EDT	0	0	0

July 29: Problems at Xplore

Xplore is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Kanata, Ontario

The most recent Xplore outage reports came from the following cities: Ottawa.

City	Problem Type	Report Time
Ottawa	Internet	11 hours ago
Ottawa	Internet	12 hours ago
Ottawa	Internet	1 day ago
Ottawa	Internet	5 days ago
Ottawa	Internet	19 days ago
Ottawa	Total Blackout	21 days ago

Nearby cities with recent reports

Ottawa

4 recent signals

11 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Kanata, Ontario

Latest outage, problems and issue reports in Kanata and nearby locations:

Ryan M (@ryanmjjj) reported 14 minutes ago from Ottawa, Ontario
@lcmacewen @Xplornet Just call support and threaten to change plans. Works with every service provider. They’ll offer you some discount or some other offer.
Lucy Little (@MorrisseyLucy) reported 19 minutes ago from Ottawa, Ontario
@wordford @Xplornet We pay $108 per month with Rogers. Service is fine tho!
Sheila Cain-Sample (@SheilaArt) reported 45 minutes ago from Ottawa, Ontario
@jennjilks Must be so frustrating for the children, I know I am. Hopefully the BIG internet companies can help us out. @Xplornet

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

Garth Twitchell (@GarthTwitchell) reported 5 minutes ago
@Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.
G. Louise (@Shuswapgigi) reported 6 minutes ago
@MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!
Taylor (@mcleodtaylor1) reported 7 minutes ago
@rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩
CJH (@CJH39493411) reported 9 minutes ago
@xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!
Mason (@MasonXavCam) reported 10 minutes ago
PSA: @xplore_ca is garbage.
Gerard Cooke (@GerardCooke8) reported 13 minutes ago
@xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.
Deevio (@Deevio4) reported 14 minutes ago
@xplore_ca Where exactly was the train derailment that has impacted xplore internet over the past day? You need better support and communication to customers and businesses using your services about outages.
Becca B (@becca9913) reported 14 minutes ago
@xplore_ca internet has been down in our area of North Bruce Peninsula for almost 24 hours now with no resolution in sight. Any chance you guys can look into fixing this???
Devin Rabey (@Devin_Rabey) reported 16 minutes ago
@moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.
Ally Bryant (@Eh_Bee_Sea) reported 20 minutes ago
No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.