Xplore

Xplore Outage Report in Ottawa, Ontario

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The latest reports from users having issues in Ottawa come from postal codes K1R, K1S and K1G.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Ottawa, Ontario 12/21/2025 21:05

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Xplore outage reports came from the following cities: Gatineau, Ottawa, Orléans and Nepean.

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City Problem Type Report Time
CanadaGatineau Total Blackout
CanadaOttawa Internet
CanadaGatineau Wi-fi
CanadaOttawa Total Blackout
CanadaOttawa Internet
CanadaOrléans Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • MorrisseyLucy Lucy Little (@MorrisseyLucy) reported from Ottawa, Ontario

    @wordford @Xplornet We pay $108 per month with Rogers. Service is fine tho!

  • SheilaArt Sheila Cain-Sample (@SheilaArt) reported from Ottawa, Ontario

    @jennjilks Must be so frustrating for the children, I know I am. Hopefully the BIG internet companies can help us out. @Xplornet

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • DeanTiegs Dean Tiegs (@DeanTiegs) reported

    @Xplornet - Was on hold for over 2 h to speak to one of your agents about a service problem. Is this normal? What is your company's target for hold times?

  • whiskeyfated WhiskyTangoFaded (@whiskeyfated) reported

    @Xplornet How is your internet this trash at 12:45 at night. Worst ISP

  • LongReacher Darren White (@LongReacher) reported

    @BrentAnderson10 @Xplornet Called customer service back, they tweaked some stuff, and I seem to be back up and running again. Good luck to the kids tomorrow.

  • manyra Keri-Anne Lawton (@manyra) reported

    @ChubbyChucks Yeah, I was not happy but I had little choice b/c xplornet couldn’t find a signal and I didn’t want another stupid satellite. Smarthub is based on cell tech. Super easy to set up.

  • The_Big_P Steve Pelech (@The_Big_P) reported

    @Xplornet can you please fix the internet issue just east of Red Deer in Red Deer County? It’s tough to do live classes without internet… Unless you want to chip in on the cell phone bill….

  • ZyazerTweet Zyazer (@ZyazerTweet) reported

    Unlimited data is false advertisement. THEY FINNA SLOW DOWN MY **** BECAUSE I USED TOO MUCH DATA LIKE BRO I THOUGHT YOU SAID IT WAS UNLIMITED, NOW I GOTTA USE DATA THAT WAS MADE BY XPLORNET OR SUM ****, THIS ******* DATA IS SLOWER THAN THE GTA 5 LOADING SCREEN WTF $300 FOR THIS!?

  • Qualifyfor Aatos Lehtila (@Qualifyfor) reported

    @rantonstupidity I am technically in Belleville, but only because of Harris. I'm actually in the country with nothing that resembles a cable within 2 km. DSL failed because of crappy wires that were not being maintained. Xplornet was terrible. No 5G out here either and Bell is throttling I think

  • LongReacher Darren White (@LongReacher) reported

    @Xplornet service vey slow tonight in Southern NB. New customer here. Called 1-800 number, recorded message indicated weather. It’s clear but cold here. 3 kids online learning tomorrow. Is this normal when it gets cold?

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @Xplornet @chriswtburke Any updates on the Thorpe tower near Odessa/Wilton ON? Out since December and can't get anything from support. They write tech requests that are then cancelled. I am beyond fed up.

  • mcduffiechrisAU Chris M (@mcduffiechrisAU) reported

    .@Xplornet hey, just upgraded to LTE service 3 days ago and now we have ZERO wifi...in Southern Ontario...