Xplore

Xplore Outage Report in Ottawa, Ontario

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The latest reports from users having issues in Ottawa come from postal codes K1V and K1N.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Ottawa, Ontario 01/21/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Ottawa, Ontario

The most recent Xplore outage reports came from the following cities: Orléans, Gatineau and Ottawa.

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City Problem Type Report Time
CanadaOrléans Total Blackout
CanadaOrléans Wi-fi
CanadaGatineau Internet
CanadaOttawa Internet
CanadaOttawa Internet
CanadaGatineau Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • MorrisseyLucy Lucy Little (@MorrisseyLucy) reported from Ottawa, Ontario

    @wordford @Xplornet We pay $108 per month with Rogers. Service is fine tho!

  • SheilaArt Sheila Cain-Sample (@SheilaArt) reported from Ottawa, Ontario

    @jennjilks Must be so frustrating for the children, I know I am. Hopefully the BIG internet companies can help us out. @Xplornet

  • ryanmjjj Ryan M (@ryanmjjj) reported from Ottawa, Ontario

    @lcmacewen @Xplornet Just call support and threaten to change plans. Works with every service provider. They’ll offer you some discount or some other offer.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ze1ium zelium (@ze1ium) reported

    @Xplornet Internet has been down or unusable going on 2 weeks. Support has done nothing. Thanks xplornet!

  • Ansovald Tibalt Ablaze. (@Ansovald) reported

    @Xplornet That was quick.. never even noticed there was a issue..

  • garvie_steven Steven Garvie (@garvie_steven) reported

    @elonmusk @SpaceX I just finished checking every internet service available for a possible rural house purchase. Xplornet is the only option. As a SysAdmin I cant do it! I live on the 45/46 North constellation. Please hook me up to complete my dream. Starlink is the dream!

  • mikofox 🦊 Mikofox 🍁 (@mikofox) reported

    @Xplornet Your satellite data counter is freaking out again. Yesterday at 75% usage, today 90%. No way this is correct. But was trying to upload a 50Mb movie to icloud and browser complained that the connection was too slow. So it was re-trying for a while. This so sucks!

  • rydiaasuka Rydia Asuka // BLM!! (@rydiaasuka) reported

    Xplornet sucks 1/10 don’t recommend.

  • dharmachef Dharmachef (@dharmachef) reported

    Please, please fix Xplornet satellite. Unusable again! We have been with Xplornet for over 10 yrs and it gets worse and worse!! NEVER get the speed we pay for. Nothing wrong with our system. You have a monopoly that is oversubscribed.

  • Snowymb1 🇨🇦 (@Snowymb1) reported

    @Xplornet surprise, surprise, surprise internet is down again.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Ansovald @Xplornet My issue is that they sell a service advertised as 25mbps but have never once provided that speed at a time of day that I would be awake to use it. It "works" in that I have a connection, but it doesn't live up to their advertising. "up to" notwithstanding.

  • No0neParticular The Dave 🇨🇦 (@No0neParticular) reported

    For anyone considering #xplornet, be advised if you have an issue, they are ok with you being without service for a full month before they will send a tech out. @Xplornet @Xplornetsuppor1

  • silverdoecos party poisson (@silverdoecos) reported

    Just on the phone with @Xplornet for 2.5 hours and received the WORST customer service I've experienced in a long time from a supposed supervisor. It's an awful service that never works but they have no competition so guess we're stuck 🙃 You win, @Xplornet! Have a nice day!