Xplore

Xplore Outage Report in Pontypool, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Pontypool, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Pontypool, Ontario 12/08/2025 03:40

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Xplore Issues Reports Near Pontypool, Ontario

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • Boboljinks Kizzie (@Boboljinks) reported from Cavan, Ontario

    @Xplornet Dear @Xplornet, I took your advice.spent last 60+ minutes on phone-trouble shoot with 3 people I can’t undrstnd.the service is now 0.07. So I win a prize for record low 0.07/10??? Are you going to charge me 70 cents/month instead of $100? ( I prefer get 100% service & pay $100/mo

  • Boboljinks Kizzie (@Boboljinks) reported from Cavan, Ontario

    @xplornet so I have been able to confirm tonight that the problem is in fact with YOUR TOWER! It is known to over congested!!! And apparently @xplornet knows it needs a new tower… and it’s planned for Q3, 2022!!!! I need a solutionNOW not in 12 months.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Repinerator Repinerator (@Repinerator) reported

    @Xplornet BTW...the dealer “New Horizons Communications” that u use that was originally sent 2 fix my issue-I had 3 #’s for them. Left many messages. No 1 there answers their phones/doesn’t return calls. I looked up their FB page & their feedback is horrendous. Why use a dealer like that?

  • imkice Roy Grosfield (@imkice) reported from County of Newell No. 4, Alberta

    @adrienneivey @Xplornet I couldn’t get away fast enough from that garbage provider. Total crap

  • SandraW33736453 Sandra Whitney (@SandraW33736453) reported

    @Xplornet Don’t be fooled, they have overloaded their system and the service is ****!

  • Mark_Goldberg Mark Goldberg (@Mark_Goldberg) reported

    For 2 full years now, I've relied on @Xplornet Fixed Wireless for my connectivity during the pandemic. It consistently delivers high quality service, powering multiple computers and concurrent HD video streams Fixed wireless is a viable rural broadband solution #CRTC #CDNtech

  • Repinerator Repinerator (@Repinerator) reported

    @Xplornet 2/2 it took SO MANY phone calls...all over a modem. U guys really dropped the ball, and was told so by the supervisor that I had to finally ask to speak to to get a resolution. It shouldn’t have come to that. As soon as another option comes to my area, I’m SOOOO done w/u!

  • onepunchhockey onepunchhockey (@onepunchhockey) reported

    @Xplornet service is down in southwestern Ontario? Power cycled and still no internet.

  • GarlicSoggy SoggyGarlicBread (@GarlicSoggy) reported

    @Xplornet internet isnt down but cannot watch or see videos/pictures at all? been happening since midnight lastnight, also cannot connect to any servers, like videogame server and such, area is around Grande Prairie, Alberta

  • carlson_mark Mark Carlson (@carlson_mark) reported

    @adrienneivey @JamieDumalski @Xplornet It may be a little faster but goes down a, Extremely inconsistentYou will be happy when it works but will be furious when your constantly on the phone getting it back up and running i usually have a quarterly call to keep my $20/month discount for such **** service,dumpster fire!

  • shagel11 Scott Hagel (@shagel11) reported

    Hey @Xplornet I now see that your customer retention is a crappy as your service. I sent an email a week ago and still no response. #notsurprised. #brutalprovider

  • DSemeschuk Darci Semeschuk (@DSemeschuk) reported

    @adrienneivey @Xplornet Oh this is the story of my life; pay for 25, get 3. And expensive! They say too many people on. Can’t stream a movie. Guy comes out, changes a cord, no improvement. Tells me to upgrade to 50 and it might be better. Terrible service from @Xplornet. Looking into Starlink.