Xplore

Xplore Outage Report in Richmond, Prince Edward Island

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Richmond, Prince Edward Island

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Richmond, Prince Edward Island 12/20/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Richmond, Prince Edward Island

Latest outage, problems and issue reports in Richmond and nearby locations:

  • LotSixteen Robert Gamble (@LotSixteen) reported from Richmond, Prince Edward Island

    @mudlanegoldens @kbcmc @DerekMacEwen @Xplornet @XplornetSupport @APLenehan @Bell_Aliant and @Xplornet are the two worst possible options we could pick. Too bad @PEIGuardian didn't do a story on how dissatisfied we are at having only these to pick from.

  • LotSixteen Robert Gamble (@LotSixteen) reported from Richmond, Prince Edward Island

    @DerekMacEwen @kbcmc @Bell_Aliant @Xplornet @WickedEH @redsandspei @Eastlink The logic being they could rent pole space to run fiber lines. After two years with no visible action, I asked @Bell_Aliant if they had plans to extend service to my area. I was told by a @Bell_Aliant manager that Lot 16 area wasn't worth their time to offer Fibre in Belmont.

  • LotSixteen Robert Gamble (@LotSixteen) reported from Richmond, Prince Edward Island

    @kbcmc @Xplornet Well if ya had some decent internet to feed into your router, the problem might be solved.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Victoria59L VictoriaL59 (@Victoria59L) reported

    @Xplornet can’t get thru on your phone line. We’re on the Bruce Peninsula ~ we’re down. Any updates? Ty

  • isabh352 Isabh352 (@isabh352) reported

    @Xplornet any update on this outage? I tried to use my phone to open a case online and couldn’t get anywhere. Will you offer credit or will we have to call back to get a credit?

  • allanetmanski Allan Etmanski (@allanetmanski) reported

    @jfkleafs @Slothii @Xplornet Xplornet is not cheap lol I pay $100+ for not even 5 mbps down and not even 1 mbps up.

  • compureis Rod (@compureis) reported

    @Xplornet internet down, no info and you don’t answer the phone. Good job Xplornet

  • 4n_r 4nR (@4n_r) reported

    @Xplornet my internet just shut down. I called the help line but it hung up on me

  • Barneyp76 Steave LeClaire (@Barneyp76) reported

    @Xplornet your ****** internet is down in Prince Edward County.....again!!!!

  • chickey17 StephSanterre (@chickey17) reported

    @Xplornet is service down in Little Britain/Sonya?

  • jwscharf James Scharf (@jwscharf) reported

    Mark this day down as the official death of @Xplornet . No service throughout Ontario and everybody raving about Starlink. More federal handouts coming soon.

  • WellingtonWard7 Kevin Johnson (@WellingtonWard7) reported

    So my @Xplornet internet is down again. I call their 800# and they answer then say they're too busy to take my call and hang up on me. Awesome customer service. #Starlink here we come!

  • tracyeboyce Tracy (@tracyeboyce) reported

    @Xplornet outage in Ottawa area..can't get through on your customer support number. What's going on Xplornet??