Xplore

Xplore Outage Report in Richmond, Prince Edward Island

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Richmond, Prince Edward Island

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Richmond, Prince Edward Island 01/25/2026 10:20

January 25: Problems at Xplore

Xplore is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Richmond, Prince Edward Island

Latest outage, problems and issue reports in Richmond and nearby locations:

  • LotSixteen Robert Gamble (@LotSixteen) reported from Richmond, Prince Edward Island

    @DerekMacEwen @kbcmc @Bell_Aliant @Xplornet @WickedEH @redsandspei @Eastlink The logic being they could rent pole space to run fiber lines. After two years with no visible action, I asked @Bell_Aliant if they had plans to extend service to my area. I was told by a @Bell_Aliant manager that Lot 16 area wasn't worth their time to offer Fibre in Belmont.

  • LotSixteen Robert Gamble (@LotSixteen) reported from Richmond, Prince Edward Island

    @kbcmc @Xplornet Well if ya had some decent internet to feed into your router, the problem might be solved.

  • LotSixteen Robert Gamble (@LotSixteen) reported from Richmond, Prince Edward Island

    Our new power line poles are at 60 meter spacings - perfect for stringing cable. @Bell_Aliant has abandoned us to @Xplornet, and @Xplornet has yet to show any initiative in extending service. We are starved for decent broadband and would switch in a heartbeat.

  • LotSixteen Robert Gamble (@LotSixteen) reported from Richmond, Prince Edward Island

    @mudlanegoldens @kbcmc @DerekMacEwen @Xplornet @XplornetSupport @APLenehan @Bell_Aliant and @Xplornet are the two worst possible options we could pick. Too bad @PEIGuardian didn't do a story on how dissatisfied we are at having only these to pick from.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • NicoleYoung011 Nicole Young (@NicoleYoung011) reported

    @Xplornet internet has been out since at least 430pm today. Try and call customer support and they are experiencing higher than normal call volume and your call can't be completed. What is going on?

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet He sounds like a really cool guy, hope he's doing well these days. Anyway, you're a terrible ISP. Avoid xplornet. #cancelxplornet

  • ginsquirrel Claire (@ginsquirrel) reported

    @Xplornet soooo is service down in Barrie, ontario? Can’t get hold of anyone on the phone

  • drack55 danno (@drack55) reported

    @Xplornet has your customer service guy left for the night? No internet connection here and the customer support phone number was a recording telling me they’re too busy and then hung up. Really?

  • mrpelowsclass Mr Pelow’s Class (@mrpelowsclass) reported

    Hey @Xplornet is there something going on? No connection and have tried support line 8 times and haven't been able to get through. #whatstheETA?

  • INeededTheMoney Jesse Campbell (@INeededTheMoney) reported

    @GlenabbeyFarms @Xplornet Could you imagine if xplorenet had to be accountable for their perpetually terrible servce?

  • seanphwood_sean Sean Hollywood (@seanphwood_sean) reported

    @Xplornet yet again another blackout on the service in Castleton area. You were doing so well. When will it be back on??

  • LifeofaDman Big Dman Energy (@LifeofaDman) reported

    Hey @xplornet are you planning on giving any update at all as to when we can expect service again? Your customer services lines hang up on us automatically and there’s been nothing posted. This is horrible customer service.

  • jaycanjay Jay (@jaycanjay) reported

    @Xplornet Prepare to lose more than half your customers the moment starlink becomes available. Massive outage and not a single update or phone line available for hours. Not to mention we’ve had to restart our modem every single morning for the last month. Such a tone deaf company.

  • KrissyNight95 Krissy Night (@KrissyNight95) reported

    Dear @Xplornet it would nice to let your customers know what is going on & why their is an outage.... Smh like idk tweet or something or post to FB or your website but at least let customers know what is going on thanks 😶