Cogeco Outage in Grimsby, Ontario

@cogeco @cogecohelps the internet has gone down twice in the last 30 minutes. Is there a problem in Vineland?

If your #Cogeco in Ontario is out, set your router to DSN 8.8.8.8 with secondary 8.8.4.4 until they fix their DNS.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

Hey, @cogeco @cogecohelps the internet has gone down and a router reboot did not solve it. Tried calling support and it’s busy. What gives? Perhaps a tweet to update users affected?

@cogecohelps hi Cogeco. Our TiVo has 3 blinking lights abs will not turn on. I have tried to call technical services but the call keeps getting disconnected on your end before we can even speak to someone. Can you help me.

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco Thanks for the reply. I won’t bother calling tech support & waiting forever. Still no tweet yet about the outage. These tools help reduce the number of calls, use them.

cogeco service is awful i got there phone service on may 10 2021 and my phone isn’t working i have talked to several people who have no idea what there doing it went from an hour to a few and it was suppose to be midnight 🤬

@cogeco do any of your employees know how to deal with your equipment that doesn't work. TIVO #4 its dying a slow death, your solution is wait hours maybe days and then take more of our own time to find a solution for you. You should stand behind your service and products. #fraud

@TheCdnAcademy Hi @TheCdnAcademy I looked through your programing and was unable to find what day and time the Cogeco Fund Audience Choice Award. If you could help me out that would be awesome.

@cogecohelps @cogeco This isn't a handful of Isolated incidents. This is an issue that affects (at least) hundreds of customers. We've had multiple technicians look at the issues, and multiple routers installed. Nothing works. Clearly there is a larger problem with your epico devices.

@cogecohelps @Cenz_13 @cogeco Using that site says no issues at k7m 4n7 however the internet is down there.

@cogeco hi. My connection is down. Oakville. Ontario, L6h5l8, please advise if there are any issues with the services?

Oh Cogeco, your customer service is terrible! Still waiting for your to fix our network. But you sure can call fast for money. Pfff #poorcustomerservice #cogeco

@cogecohelps When is #cogeco going to fix audio issue with #cogecoepico, it is so frustrating and annoying!!!!!

@LUDIRTY3 Why have The ***** Cable TV Companies NEVER Given Anyone A Break on Their Bills (Many Other Companies Did But Not Bell, Roger's &/Or Cogeco) !!! >:I It's called GREED !!!

@imthtdude10 @cogeco Hi there, I'm sorry to hear that the service was down. Is it back up and running now? Thanks, Peter Cogeco