Is Cogeco having an outage in Grimsby, Ontario?

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Hey @cogeco , thanks for 2 wrong bills in 2 months - next month, it’ll be a very unhappy phone call I’ll be having with you. When I cancel a service, that means STOP CHARGING ME FOR IT. Maybe @Bell would understand that? #customerservicefail #badcustomerexperience

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Let’s see how well social media works? Listening to my mother call Cogeco customer service insulted by Andrew employee #2270 when all she wanted was an explanation as to why her bill had doubled from month to month. Cogeco employees need a lesson in customer service. Disgusting!!

@cogecohelps what happened to Cogeco??? Used to be an awesome service... now, not so much

@sio1527 @cogecohelps good luck getting help. i just switched to cogeco on may 13. had had NOTHING but trouble. actually thinking of going back to bell. they’re expensive, but at least they answer the phone and provide customer service in a reasonable amount of time!

@TekSavvyCSR any issues cogeco cable in the Burlington Area

@CHCHTV Do you have a reporter that needs a story?? Look into @cogecohelps @cogeco No internet or cable for many customers for over a month. CEO steps down??

@COGECO SUCKS. THEIR MOTTO SHOULD BE “Charging More and Servicing Less”.

@fightnet not working on cogeco. No fights are on

@cogecohelps i’m a brand new #cogeco customer. just installed 2day. netflix either takes 4ever 2 load, or won’t load @ all. if it does, the pic is grainy & it keeps buffering. also, trying 2 log in 2 tivo app & it says i must b subscribed. not off 2 a very good start.

@cogecohelps @cogeco what happened to the service we became used to... now missed appointments and hard to reach

@cogeco We HAD cable and internet for about an hour... it's gone again in central Hamilton. I understand issues but it WAS working.Any word or update?

@cogeco @cogecohelps how are you going to have my net working for 2 hours after 3 days with no net, then fuck it up again... teasing like that is evil and you should feel horrible.

@cogeco @cogecohelps Still no service in Elizabeth gardens in Burlington!

@cogeco @cogecohelps Hi @cogecohelps - my area never lost power and no internet since yesterday at 6pm. According to @burlingtonhydro map, all is well in Mohawk Gardens. Any ideas?

@cogecohelps i didn’t request for you to cancel my bell services. since i don’t know what time cogeco is coming, can i cancel the next day, or do you guys cancel once cogeco services are up and running? thanks.

@cogeco I’ve been on old for 15 min for technical service. Is this typical??

@cogecohelps my apologies...i was referring 2 @Bell & their lack of attempt 2 retain me as a customer. after not honouring a quoted price, last wk was the last straw. i’m switching 2 #cogeco, w/ a gr8 deal & install date established. VERY happy 2 b soon cancelling my #bell account!

@YouTube @cogeco #cogeco #YouTube why is YouTube's app total garbage & Cogecos service complete shit? Asking for the community.

@cogecohelps @cogeco 90 minutes of being on hold yesterday to be told it's a known issue but not fixed after two days, over 30 phones in our office unable to dial long distance getting 'enter id' message. Where is the quality service?

@cogeco ten minutes waiting on hold only to be hung up on. Then I call back to be told 15 minutes to wait? Wasting time is not the way to treat clients. This is pathetic.

@cogecohelps what is happening in South Oakville (Lakeshore & Dorval)? No internet, cable or phone! Not listed as an outage on the Cogeco site. #workfromhome #nottoday

Tried to get through to cogeco all week. Over 45 min each time and didn’t get anyone!! This is ridiculous, service is cutting out daily, customer service horrible##cogeco #overpriced #tiredofhorribleservice

This is unbelievable. @cogeco @cogecohelps - has customer service been removed from your mandate?

@aintlifeswells @cogecohelps Booked the appointment two weeks ago , and they were a no show today. Come on @cogecohelps @PtboExaminer I just want our service restored. We need these transmissions to go through. #showup #cogeco

@cogecohelps @cocego We phoned & asked for help 2 weeks ago and the phone call ended when our service stopped working completely. 7 days for a tech to arrive and problem wasn’t fixed. Another call to you to ask for help was met with ignorance and back to square 1. Buhbye #Cogeco

@BeLeafNation @cogecohelps We are also thinking of cancelling with @cogeco as the Retention Department refused to give the same loyalty rate as last month. What is the procedure in the store to cancel?

@cogeco why is the service in Stoney creek going in and out, last two hours have been terrible