Cogeco Outage in Grimsby, Ontario

Hey @cogeco @cogecohelps the internet service is down in Vineland and the Community TV channel is out too. Any news on when this will be resolved. People are working at home and students are learning at home.

@cogeco @cogecohelps the internet has gone down twice in the last 30 minutes. Is there a problem in Vineland?

If your #Cogeco in Ontario is out, set your router to DSN 8.8.8.8 with secondary 8.8.4.4 until they fix their DNS.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

Hey, @cogeco @cogecohelps the internet has gone down and a router reboot did not solve it. Tried calling support and it’s busy. What gives? Perhaps a tweet to update users affected?

@cogecohelps hi Cogeco. Our TiVo has 3 blinking lights abs will not turn on. I have tried to call technical services but the call keeps getting disconnected on your end before we can even speak to someone. Can you help me.

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco Thanks for the reply. I won’t bother calling tech support & waiting forever. Still no tweet yet about the outage. These tools help reduce the number of calls, use them.

@cogecohelps Hey Cogeco, I waited on hold for 15 mins, talked to Tech support for 20 mins to be put on hold again and then be disconnected. Called again and waited for 15 mins on hold to be disconnected again!!! What is going on!!! This service sucks!!!

@TekSavvyCSR 22 hours in and still no resolution to the outage in downtown Kingston? I know the original issue was with #cogeco but they show their problems resolved at 2:34 for morning. Why are #Teksavvy customers still not connected?

@nejsnave We use Cogeco because it's the only internet provider that will give r area any service. It's also the "cheapest" we r paying on disability. I also use Chatr for my cell provider as they don't expect u to have perfect credit like the other places do. That's over $200 a month. 1/

The same time every day @cogeco this is getting out of hand. Here i am yet again for the 14th day in a row unable to use the internet at this time of day at all. 3 years of this issue. Still no answers.

Today I learned that if you have a mobile number on your account cogeco will text you if there's an outage?! Hopefully services will be back up soon

@cogecohelps hi how much notice is required to cancel Internet services & close Cogeco account?

We have to invest in an unlimited mobile hotspot for now while we wait for our Starlink satellite service for later this year. I have tried execulink, vmedia, kwic, storm, xplornet, kos, Rogers, Bell, Teksavvy, Cogeco.

@willfranciz Nah cogeco sucks

If Cogeco could get their **** together and fix the connection in my area that'd be great. Unless they don't mind paying for my data bill.

@cogeco @cogecohelps Looking for help on accessing my webmail account. Keep receiving a 'address book service is unavailable' message, and chat is not working.