Cogeco Outage in Lincoln, Ontario

Hey @cogeco @cogecohelps the internet service is down in Vineland and the Community TV channel is out too. Any news on when this will be resolved. People are working at home and students are learning at home.

@cogeco @cogecohelps the internet has gone down twice in the last 30 minutes. Is there a problem in Vineland?

If your #Cogeco in Ontario is out, set your router to DSN 8.8.8.8 with secondary 8.8.4.4 until they fix their DNS.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

Hey, @cogeco @cogecohelps the internet has gone down and a router reboot did not solve it. Tried calling support and it’s busy. What gives? Perhaps a tweet to update users affected?

@cogecohelps hi Cogeco. Our TiVo has 3 blinking lights abs will not turn on. I have tried to call technical services but the call keeps getting disconnected on your end before we can even speak to someone. Can you help me.

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco Thanks for the reply. I won’t bother calling tech support & waiting forever. Still no tweet yet about the outage. These tools help reduce the number of calls, use them.

Cogeco internet outage in Georgetown South? #cogeco

@1ayymed i switched from bell to cogeco like a few months ago, zero problems so far and high speeds

@cogeco @cogecohelps what is the latest problem for Kingston? Extremely frustrating in a school and work from home household!

@cogeco power outage in my area but I had to use my cellphone to find out. Web site for checking outages said everything is fine- NOT!

Cogeco is down again!

@cogeco Whenever I need to call technical support I get so angry before I even pick up the phone, I know it'll be a couple of hours out of my life...still on hold 31 minutes and counting.

@cogeco shoutout to Heather for great customer service skills! Truly felt supported as a loyal customer today! 🙌

@Azula_Stan True. I haven't seen them say that anywhere but most of Canadian internet service providers are pretty good. Rogers, Bell, Cogeco, all got good plans. We should be okay.

@Trade_to_gain @Bell @cogeco Hello, we kindly ask that you please send us a private message here on Twitter with your Distributel account number and your contact telephone number. We will review your file and get back to you asap. We're here to help!

@Distributel have the worst service ever!!! I’m without internet service since 11 days and the company is unable to provide me a supervisor so I can know what is going on. @bell or @cogeco , would you like a new client?