Cogeco Outage Report in Pelham Centre, Ontario

Hey, @cogeco @cogecohelps the internet has gone down and a router reboot did not solve it. Tried calling support and it’s busy. What gives? Perhaps a tweet to update users affected?

@cogeco down again???

@durbdurbster how did you fix it? I have the same code. Cogeco isn’t not very helpful. 1-2 days to call back with fix?.

@cogeco How on earth does one contact your non-Customer Service??? Busy signal for four hours after speaking to someone who transferred and disconnected me???

@cogecohelps where can I find information on Cogeco’s new service epico?

@Bell_Support Wanna just buy Cogeco instead of buying out contracts? At least your internet doesn’t go down 24/7. Tell your bosses to PLEASE buy Cogeco so I don’t lose out on YourTV Niagara.

@cogecohelps hello. I heard of a new service from cogeco called epico. I can’t find any info on this anywhere. Can you tell me more about it?

@cogeco Had service appt last night 5-8. No show. I called, was told it was rebooked for tonight 5-8. Rec’d verification call for TONIGHT. I called to confirm. Told it’s now tmrw 5-8. Why did someone not call to communicate? Do I need to change providers? 😡

@cogeco @cogecohelps I'm very unhappy with the services and the customer service/support. There is no number to call. All are disconnected.(taking people for fools you give them the number from the website and the number doesn't work) BAD Service in looking for another provider

If your #Cogeco in Ontario is out, set your router to DSN 8.8.8.8 with secondary 8.8.4.4 until they fix their DNS.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

@cogeco what is going on with the internet and what is going ? Your contact and support is not working your phone number is BUSY and I pay for services this is not provided

@cogecohelps @cogeco Up your end of the “contract” by providing the service I have apparently been locked into. Additionally, I have been on the line for 45 minutes and I am now getting a $5 credit — for 4 days of interrupted internet.

C’mon @cogeco get your **** together! Second major internet outage in southern Ontario in 3 days. WTF?!?

@cogecohelps hi Cogeco. Our TiVo has 3 blinking lights abs will not turn on. I have tried to call technical services but the call keeps getting disconnected on your end before we can even speak to someone. Can you help me.

@cogeco hey guys, is there an outage in South St. Catharines? #cogeco

@cogeco Is cogeco busy? We report our 2 lines since yesterday and they tell us today from 8 am to 5 pm we would have someone checking the problem. Well it’s past 5 and nobody came to help us. Do you have too much work?

@cogeco having issue with the internet again. Any outage in Niagara? Also is there a way to reset the tv channel so they stop cutting ? ( watching TV and the show keeps cutting and it’s doing this on all my channels

@cogeco This issue is still not resolved. Again today , like the last 3 days, no WiFi service. Uggghhhhh

@cogeco @cogecohelps the internet has gone down twice in the last 30 minutes. Is there a problem in Vineland?

@nairmak_ @cogeco @cogecohelps internet down in Burlington for the last hour. We work from home. All phone numbers not answering calls. Please restore internet. #Cogeco #nointernet

@Cogeco. Service has been down since 10 AM in Brockville.

@cogeco I'm trying to call your customer service but it's cutting me off. It's understandable that there's technical difficulty at the moment but even calling the customer service is bad too

@BobsFavDaughter @cogeco Not working in Burlington and out to Windsor as well.

We understand there is a major Internet outage affecting Cogeco and possibly other supplier customers, which is affecting some staff, students and families from connecting to remote learning. We apologize for this inconvenience. Please try connecting throughout the afternoon.

i hate @cogeco so much. like, fix ur ******* internet 😤

@Trishy_R @Fear8Itself @cogeco Google is not down. Cogeco is simply having issues with their DNS servers

@cogeco The issue appears to be related to DNS servers - if you set your DNS servers to Google's Public DNS your service may work. DNS server: 8.8.8.8, 8.8.4.4

@toddycoupe @neverfever @outagedetect I had to do it in my modem/router since my mesh WiFi was failing with the broken DNS. If you're using the Cogeco WiFi you should be able to set on either laptop or router.

@Daniel75124110 @KeeganB63977789 @cogeco Same, switched in May for online learning/work and wish I could go back to my previous service. It was slow but worked. 1G is a joke. Had 2 modems, 2 extenders and 18 service calls. I don’t live in a cinder block house and am dead centre in the city. No excuse. Can’t wait 4 Bell!