Is Cogeco having an outage in Hamilton, Ontario?

@RBuschy @cogeco My internet is down

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Let’s see how well social media works? Listening to my mother call Cogeco customer service insulted by Andrew employee #2270 when all she wanted was an explanation as to why her bill had doubled from month to month. Cogeco employees need a lesson in customer service. Disgusting!!

@cogecohelps what happened to Cogeco??? Used to be an awesome service... now, not so much

@sio1527 @cogecohelps good luck getting help. i just switched to cogeco on may 13. had had NOTHING but trouble. actually thinking of going back to bell. they’re expensive, but at least they answer the phone and provide customer service in a reasonable amount of time!

@TekSavvyCSR any issues cogeco cable in the Burlington Area

@CHCHTV Do you have a reporter that needs a story?? Look into @cogecohelps @cogeco No internet or cable for many customers for over a month. CEO steps down??

@COGECO SUCKS. THEIR MOTTO SHOULD BE “Charging More and Servicing Less”.

@fightnet not working on cogeco. No fights are on

@cogecohelps i’m a brand new #cogeco customer. just installed 2day. netflix either takes 4ever 2 load, or won’t load @ all. if it does, the pic is grainy & it keeps buffering. also, trying 2 log in 2 tivo app & it says i must b subscribed. not off 2 a very good start.

@cogecohelps @cogeco what happened to the service we became used to... now missed appointments and hard to reach

@cogeco We HAD cable and internet for about an hour... it's gone again in central Hamilton. I understand issues but it WAS working.Any word or update?

@cogeco @cogecohelps how are you going to have my net working for 2 hours after 3 days with no net, then fuck it up again... teasing like that is evil and you should feel horrible.

@cogeco @cogecohelps Still no service in Elizabeth gardens in Burlington!

@cogeco @cogecohelps Hi @cogecohelps - my area never lost power and no internet since yesterday at 6pm. According to @burlingtonhydro map, all is well in Mohawk Gardens. Any ideas?

@cogecohelps i didn’t request for you to cancel my bell services. since i don’t know what time cogeco is coming, can i cancel the next day, or do you guys cancel once cogeco services are up and running? thanks.

@cogeco I’ve been on old for 15 min for technical service. Is this typical??

@cogecohelps my apologies...i was referring 2 @Bell & their lack of attempt 2 retain me as a customer. after not honouring a quoted price, last wk was the last straw. i’m switching 2 #cogeco, w/ a gr8 deal & install date established. VERY happy 2 b soon cancelling my #bell account!

@cogeco service down on Selgrove Crescent Oakville. No TV, internet or phone

My internet is down and @cogeco can’t come until MONDAY! Ugh!!!!! For someone who works from home and quite a bit this is really f-ing annoying.

@cogeco is the wifi down

@_blackcatdesign That's Cogeco for ya. This is the first time mine went down in a month, I was about to break a world record lol.

Wtf @cogeco @cogecohelps ! The past two days constant disconnects from the internet. Reconnect for and hour then disconnects. This is getting annoying!!!

@cogeco why does the internet go down every other month directly at midnight... really annoying.

@Gibou60 @cogeco Mine is down too just happened like 2 mins ago

@DarrenDotCa @sirbigcheeze @startca Had cogeco cable in Windsor for years....never experienced a failure like this...

@cogecohelps French NHL package channel 495 no audio for tonight's game...had the same issue Monday night for the whole first period. Come on Cogeco!

There's currently no sound on 495 in Oakville. Same issue as Monday, and the sound came back by the 2nd period. Hoping it can be resolved in time for the game this time. All other channels have sound. #Cogeco