Cogeco Outage in Hamilton, Ontario

@cogeco There was a power outage in Burlington this afternoon. I called technical support to ask if there is any way around keeping the Arris modem in operation. Call was at 15:54 for 6 minutes if you want to listen to it. I had to repeat myself. Agent was clueless and useless

@cogecohelps It was not cogeco who took it down:(

With the current #cogeco outage, I miss TV so much that I am hotspotting Netflix from my phone. #datakiller #withdrawl

@cogeco. Hoping someone can help with my billing. Just sent a dm

Terrible @cogeco experience Internet keeps dropping, tech has been out equipment exchanged etc issue continues, now it’s a ‘known issue’ and the solution is to downgrade my internet and wait upto 3 days with no internet while they send me another modem!!

@cogeco I am so disapointed in your service. I've been without a phone and internet since last Friday, and no one at your company cares. I just keep getting ****** around. If anybody gives a crap about customers, maybe you can contact me. Thanks

@cogecohelps please, send a service man out to fix this cable please for the love of God. I have to find a place to live for June 1st. My 3 kids are relying on me to find a roof. I can't without a phone and internet and Cogeco gives zero *****.

@Marianne0417 @cogecohelps @cogeco I finally spoke to someone who seemed to care and was given a small credit to cover some of my data charges with all the days having no WiFi. But the crazy thing is that this new modem is known to have problems and yet they still sell and install them!

@cogecohelps I did. They did a reset. Told me to check in 10 min. Speed still around 40. Now I have to call tech support again. I LOVE another day of this garbage @cogeco @cogecohelps

I am absolutely dumbstruck at the service from @cogeco and @cogecohelps They haven’t shown up AGAIN for an installation appointment for internet. I’ve been sitting home waiting again. Hours have been wasted on this this week. And no internet since Tuesday.

@cogecohelps I really hope I will be getting a rebate on my next cable bill because of these blackout problems on specialty channels that I’m paying for. #Cogeco

@MarkoIvankovi10 @cogeco @cogecohelps Try to cancel the service...its 10times as painfull

@moi1975 No we have TekSavvy for internet. It was Cogeco that we were with that caused us to be down for 2 months and never got resolved so we left all services with Cogeco.

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

@cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

@AprilBoultbee @Bell @Bell_Support @TekSavvyBuzz I don’t think they offer service our area. But I think we might need to switch to cogeco or something else!

@cogeco OMG I am sooo glad I got rid of your service! I will NEVER come back. A man who said he was from Cogeco with a badge which I said I could make that, he wanted the boxes back, he said I’m going to waste his time coming back I said that’s fine I have the labels from

@cogeco it’s bad enough that the TiVo system is the worst piece of hardware I’ve ever had the misfortune of enduring but I can’t even get through to your support to get this piece of junk replaced. Breathing into the phone with me repeating into the phone “can you hear me” 👎🏿👎🏿

@gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

@SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

@vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

Is cogeco down in the Burlington Pinedale area

@RBuschy @cogeco My internet is down

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Damn it #Cogeco I'm getting sick of your shit! Constantly having to reset my damn internet! Channels coming and going! Ya ya weather sucks but not always!

@larrymcintosh1 Hi Larry, I am sorry Larry but I am unable to help with a technical request such as this. Please do not cut the lines as it may interfere with an essential service for your neighbour. Please call us first. Thanks, Michelle Cogeco

Can’t blame cogeco for my shitty service when I haven’t been paying my bill but can blame them from not taking the money from my card as they said they would be $435 later and we can watch peppa again 🐷

@cogecohelps I have had a cable from cogeco on my evetrough for 2 years & since I am not a customer can I cut it off of my evetrough today

@RogersHelps hey question for you I have the super sports pak with Cogeco why is ohl games not shown in HD. Cogeco says its a Rogers issue. Please let me know

@barcar34 @cogeco @netflix @DAZN_CA @CanadaSoccerEN Yeah that is pretty poor show. National team should be very accessible on main stream. Poor effort chaps.

@GlobalTV @cogeco I’m not sure why Prodigal Son & The Good Doctor need to have mandatory Descriptive Audio for the visually impaired even though I have it turned OFF on my cable box but can you please fix your airings on Global.

@bell pls terminate the fiber line at my house so i can get off shitty cogeco ty

hey @cogeco @cogecohelps please update the WWENetwork schedule on the guide there are things i'd like to record but kinda hard to do that when all it says is WWE Network Programming

******* impossible to play anything on this absolute dog shit internet. Give me what i ******* paid for!!! @cogeco @cogecohelps