Cogeco Outage Report in Hamilton, Ontario

@cogeco 2 out of 3 looked after, I have to trim some channels to save some money. Was on too long today, will try customer service another day. Thank you

@cogeco my tivo doesn't seem to want to connect to the internet!! Even tried all the troubleshooting tips. Ugh. #help #frustratedagain

While it sucks for all those working from home, I can't believe some of the huffing and puffing by people demanding compensation from @Cogeco. Seriously, folks, it's because of an accident that's out of their hands. Many thanks to the service team working to get us back online.

@cogeco Hi Karen, following up with this- quite literally every day for the past week at around 9:15-930 I have lost internet service for approximately one hour until the situation seemingly resolves itself. This is quite unusual. Is there network maintenance going on or something?

@cogeco any outages at the moment ( east Hamilton) , my WiFi is down.

@steve8282 @cogeco @startca @cogecohelps @CRTCeng There is absolutely no reason they can't take my ticket #s & make an effort to contact the reseller to resolve. They can take ownership of the situation but refuse to do so. It feels punitive for having chosen a reseller, who incidentally provides fantastic customer care.

@cogeco Hi Jodi... called about 10x.... had a technician out he said a crew would be out to fix things two days ago. We havent had TV, Internet or Phone working since last Thurs! I want to see!!! 🚐🚧⚒

@taykmr @mssweetmarie @Bell_Support @BellFibe I tried to get @cogeco but they said there was no line to my house and never ended up putting one in or setting me up. So seems that no one has good customer service. I wish there were options.

Our Worship Service will be broadcast on Cable 14 today (Friday, April 24th) at 11:00 am. Let family members or friends know - that don't access the internet. @cable14 is available to Cogeco and Rogers subscribers within #HamOnt and area. #Ancaster

@cogeco is there an issue with service again in Downtown Hamilton??? All my services have just dropped and I kind of need wifi in order to use my register, 25 minutes and counting

Does anyone know what's going on the #TSN the last couple nights? 1 and 2 are on but TSN3, 4 and 5 are all off air or frozen. Wtf? Is it them or #Cogeco where I live in Hamilton?

@BradleyMTOR @Media371 @cogeco @cogecohelps No kidding, they cut our service off completely today and said it would cost me the couple hundred owed, plus 150, for reconnection. I asked about that statement on their website. I was told that they know nothing about it. And pay up

@cogeco I have 1 box is shut down, rebooting has not helped. Just says “this channel available shortly”, also another box doing same thing but I shut off for 2 mins it comes back

Cogeco cable and internet going up again...... time to find new service. #cogeco

@cogeco is there an internet problem in upper Stoney creek ??

@cogeco Hi there, just over the last few days my Wifi network will not connect to my phone, laptop & PS4, it says our password is wrong & it was never changed. Only thing that works on the network is my Firestick. I’ve reset the modem as well, nothing worked! Thanks in advance

@mssweetmarie @taykmr @Bell_Support @BellFibe @cogeco Hmmmm. They always tell me there is no problem. Maybe haven’t got the right person, or a helpful person.

@e3abba Ugh! For Cogeco, no service/non-existent service is a daily thing. Hope they’ve restored your service.

@cogeco never mind got it to work

Hey @cogeco, what’s going on with Internet up Highway 6 in Flamborough toward Guelph/Puslinch? Service has been really bad in the last few days. #WFH

@burlingtondavid Indeed! In my family of 3 - with all of us working at home, the only person in our household who had no Cogeco internet during this province wide outage was me! Spent most of the time trying to figure out why it was me while my family worked without issue. Frustrating.

@cogeco How do i get my 5g network to appear after resetting?

@CrushinKill @Cryptics13 @cogeco 7/7 and god forbid suggest that their customer service might actually do some proactive ‘customer servicing’?! …sorry, I should also add in true Karen style; ‘someone call the cops, that man is bird watching’!

@cogecohelps @cogeco I can’t find wifi signal at all. No available wifi listed, none. Not able to log in modem

@mult_wizard @cogecohelps @cogeco I am now getting 50mb downloading and 10mb uploading. No problem streaming

@cogeco still having outages reports in and around my neighborhood are there still some areas facing issues ? As your post stated it was fixed I'm not sure

@cogecohelps @cogeco I had no problems with my internet before this outage - it’s been power cycled and factory reset. When it comes back up there is no wifi or telephone light. If the resolution was to FR it should already work.

@cogeco Nope still dealing with your terrible response times . Wait over an hour on the phone only for the “call to drop”

@CP24 Cogeco sucks

@justincooke182 @cogeco If DNS is down you could also hard code DNS to 1.1.1.1 and 1.0.0.1. COGECO could even temporarily make their DHCP service hand this out automatically avoiding any static entries. We were not affected as we don’t use COGECO for DNS.