Cogeco Outage in Hamilton, Ontario

@moi1975 No we have TekSavvy for internet. It was Cogeco that we were with that caused us to be down for 2 months and never got resolved so we left all services with Cogeco.

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

@cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

@AprilBoultbee @Bell @Bell_Support @TekSavvyBuzz I don’t think they offer service our area. But I think we might need to switch to cogeco or something else!

@cogeco OMG I am sooo glad I got rid of your service! I will NEVER come back. A man who said he was from Cogeco with a badge which I said I could make that, he wanted the boxes back, he said I’m going to waste his time coming back I said that’s fine I have the labels from

@cogeco it’s bad enough that the TiVo system is the worst piece of hardware I’ve ever had the misfortune of enduring but I can’t even get through to your support to get this piece of junk replaced. Breathing into the phone with me repeating into the phone “can you hear me” 👎🏿👎🏿

@gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

@SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

@vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

Is cogeco down in the Burlington Pinedale area

@RBuschy @cogeco My internet is down

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Cogeco is awful.

Worst customer service, just signed up with Cogeco 3 weeks ago for internet and tv. internet has only worked for 2 days. 3 service calls later still no internet. @cogeco #CustomerService #beware #CustomerExperience #internet @cogecohelps #CBC #citytv

@cogecohelps Nothing like beta-testing non-debugged software on real live paying customers! Looking forward to receiving a healthy bill credit for this fiasco. Please do better. I’m a 14-year loyal customer but running out of patience with Cogeco’s unforced miscues.

@cogeco I’ve had the worst service experience of my entire life with Cogeco and plan to tell everyone I know. 2 service service calls later, 2 days off work & 2 weeks later after 14 phone calls we are told no service in our area. incompetent is unbelievable. Horrendous

Waiting since February for a refund check after cancelling. We discovered that it's been sent to an address from over 3 years ago and we have another 4 weeks to wait after fixing your error. @cogecohelps, @cogeco help my family out and make this right. 4-8 weeks is crazy.

Lindsay Ont. Cogeco cable has been out for 45 minutes. It was down for about 4 hours yesterday. Anyone know what’s going on and how long it will be out

@JayBrotatoe My office does that for Christmas Eve but that’s it, like we’d be off at noon or 3, so it’s the only thing I could think of! Unless they’re having trouble with their phone line, which happens to us sometimes too if Cogeco has an outage. Still, v strange

@bronteisafinder @therealfrasio @beyrima Last fall, Cogeco started charging me close to $90/mo just for internet, a +30% increase on what I'd been paying. That's what I'd been paying overseas for ANNUAL internet service.

@cogecohelps Very friendly phone staff two quotes “we totally dropped the ball” and “can’t help you that’s a different division “. Management staff all hiding. #noservice #cogeco

Hey @cogeco I am so happy to quit you. My experience with you over the past 9 months has been awful.6+ months to set up, services not working, misbilling,14 techs to the house,half the actual speed of internet I am paying for on a good day.Bell offers 10x the speed for half price