Cogeco Outage in Hamilton, Ontario

Cogeco offers cable television, internet and home phone service. Cogeco service homes and businesses in multiple areas, mainly in Ontario and Quebec.

 No problems detected at Cogeco

Cogeco problems in the last 24 hours in Hamilton, Ontario

Cogeco Outage Chart in Hamilton, Ontario

At the moment, we haven't detected any problems at Cogeco. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(61.75%)
TV
(14.34%)
E-mail
(7.57%)
Wi-fi
(6.77%)
Total Blackout
(5.18%)
Phone
(4.38%)

Cogeco Outage Map Near Hamilton, Ontario

The most recent outage reports and issues originated from Stoney Creek, Burlington, Dundas, Hamilton and Ancaster.

Stoney Creek Internet
Stoney Creek E-mail
Burlington Internet
Dundas Internet
Burlington Phone
Dundas Internet

Cogeco in Hamilton, Ontario Comments

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Cogeco Issues Reports Near Hamilton, Ontario

Latest outage, problems and issue reports in Hamilton and nearby locations:
  • oleary_rules Jon O'Leary (@oleary_rules) reported from Hamilton, Ontario

    @TweeetLorraine @wendy2shoes @cogeco Did that switch a couple of months back. Start is way better than cogeco. Stable internet, cheaper and better customer service.

  • elbruno El Bruno @🇨🇦 #diversity and #AI at @msignite (@elbruno) reported from Burlington, Ontario

    @MKrekic @rd98ac @andreagruscyk @Brent_Wolfram @cogeco Thanks Andrea. Sadly, this is the type of response I think we expect from @cogeco support, not from a fellow customer. Again, thanks Andrea for the update 💯

  • RodriguesDion Dion Rodrigues (@RodriguesDion) reported from Hamilton, Ontario

    Couldn’t agree more - @cogeco recently scammed my 92 year old grandmother by telling us her phone service ended a month later then it actually did, then removed the promo rate from her bill. They’ve stolen from her in the past too, absolute scum of the earth.

  • GeorgeStroe3 George Stroe (@GeorgeStroe3) reported from Burlington, Ontario

    @cogeco There was a power outage in Burlington this afternoon. I called technical support to ask if there is any way around keeping the Arris modem in operation. Call was at 15:54 for 6 minutes if you want to listen to it. I had to repeat myself. Agent was clueless and useless

  • RichardWhitloc2 Richard Whitlock (@RichardWhitloc2) reported from Hamilton, Ontario

    @cogecohelps It was not cogeco who took it down:(

  • new_perspective Paul Short (@new_perspective) reported from Hamilton, Ontario

    With the current #cogeco outage, I miss TV so much that I am hotspotting Netflix from my phone. #datakiller #withdrawl

  • rgordom15 bob gordon (@rgordom15) reported from Burlington, Ontario

    @cogeco. Hoping someone can help with my billing. Just sent a dm

  • ncfcwayne Wayne Smith (@ncfcwayne) reported from Hamilton, Ontario

    Terrible @cogeco experience Internet keeps dropping, tech has been out equipment exchanged etc issue continues, now it’s a ‘known issue’ and the solution is to downgrade my internet and wait upto 3 days with no internet while they send me another modem!!

  • MikeHubbert2 Mike H (@MikeHubbert2) reported from Burlington, Ontario

    @cogeco I am so disapointed in your service. I've been without a phone and internet since last Friday, and no one at your company cares. I just keep getting ****** around. If anybody gives a crap about customers, maybe you can contact me. Thanks

  • MikeHubbert2 Mike H (@MikeHubbert2) reported from Burlington, Ontario

    @cogecohelps please, send a service man out to fix this cable please for the love of God. I have to find a place to live for June 1st. My 3 kids are relying on me to find a roof. I can't without a phone and internet and Cogeco gives zero *****.

  • shawnaonair Shawna Whalen (@shawnaonair) reported from Hamilton, Ontario

    @Marianne0417 @cogecohelps @cogeco I finally spoke to someone who seemed to care and was given a small credit to cover some of my data charges with all the days having no WiFi. But the crazy thing is that this new modem is known to have problems and yet they still sell and install them!

  • shawnaonair Shawna Whalen (@shawnaonair) reported from Hamilton, Ontario

    @cogecohelps I did. They did a reset. Told me to check in 10 min. Speed still around 40. Now I have to call tech support again. I LOVE another day of this garbage @cogeco @cogecohelps

  • shawnaonair Shawna Whalen (@shawnaonair) reported from Hamilton, Ontario

    I am absolutely dumbstruck at the service from @cogeco and @cogecohelps They haven’t shown up AGAIN for an installation appointment for internet. I’ve been sitting home waiting again. Hours have been wasted on this this week. And no internet since Tuesday.

  • TheresaKCahill Theresa K Cahill (@TheresaKCahill) reported from Burlington, Ontario

    @cogecohelps I really hope I will be getting a rebate on my next cable bill because of these blackout problems on specialty channels that I’m paying for. #Cogeco

  • BFrattelli LotneyFrattelli (@BFrattelli) reported from Hamilton, Ontario

    @MarkoIvankovi10 @cogeco @cogecohelps Try to cancel the service...its 10times as painfull

  • jkgirlforever Chan (@jkgirlforever) reported from Hamilton, Ontario

    @moi1975 No we have TekSavvy for internet. It was Cogeco that we were with that caused us to be down for 2 months and never got resolved so we left all services with Cogeco.

  • tombroen Tom Broen 🛤☘️ (@tombroen) reported from Hamilton, Ontario

    @JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

  • tombroen Tom Broen 🛤☘️ (@tombroen) reported from Hamilton, Ontario

    @JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

  • jamesmccowell Jimmy (@jamesmccowell) reported from Hamilton, Ontario

    @cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

  • katherine_yager KatherineRunsUltras (@katherine_yager) reported from Hamilton, Ontario

    @AprilBoultbee @Bell @Bell_Support @TekSavvyBuzz I don’t think they offer service our area. But I think we might need to switch to cogeco or something else!

  • LadySelenaIsara Lady Selena Isara (@LadySelenaIsara) reported from Hamilton, Ontario

    @cogeco OMG I am sooo glad I got rid of your service! I will NEVER come back. A man who said he was from Cogeco with a badge which I said I could make that, he wanted the boxes back, he said I’m going to waste his time coming back I said that’s fine I have the labels from

  • MMasstech Mitch_Ross_Masstech (@MMasstech) reported from Burlington, Ontario

    @cogeco it’s bad enough that the TiVo system is the worst piece of hardware I’ve ever had the misfortune of enduring but I can’t even get through to your support to get this piece of junk replaced. Breathing into the phone with me repeating into the phone “can you hear me” 👎🏿👎🏿

  • Mitts64 BR (@Mitts64) reported from Hamilton, Ontario

    @gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

  • Fossilfish50 Jose H. Manalo Jr. (@Fossilfish50) reported from Burlington, Ontario

    @SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

  • alexsevigny Alex Sévigny, APR (@alexsevigny) reported from Hamilton, Ontario

    @vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

  • tls1978 Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported from Hamilton, Ontario

    @cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

  • tls1978 Teri-Lyn Stewart (instagram @tlstewart78) (@tls1978) reported from Hamilton, Ontario

    @cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

  • bahr_kim Kim Bahr (@bahr_kim) reported from Burlington, Ontario

    Is cogeco down in the Burlington Pinedale area

  • stinakaos Kristina (@stinakaos) reported from Hamilton, Ontario

    @RBuschy @cogeco My internet is down

  • GeorgeStroe3 George Stroe (@GeorgeStroe3) reported from Burlington, Ontario

    @CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

  • fschmitt2 Schmitt foundation H (@fschmitt2) reported from Hamilton, Ontario

    When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

  • GeorgeStroe3 George Stroe (@GeorgeStroe3) reported from Burlington, Ontario

    @cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

  • stephen_bieda Stephen Bieda (@stephen_bieda) reported from Hamilton, Ontario

    @cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

  • GeorgeStroe3 George Stroe (@GeorgeStroe3) reported from Burlington, Ontario

    @cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

  • BeemerWes Wes Beemer (@BeemerWes) reported from Burlington, Ontario

    @cogeco service doesn’t work ...

  • RodriguesDion Dion Rodrigues (@RodriguesDion) reported from Burlington, Ontario

    @KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

  • bkosta Brent Kosta (@bkosta) reported from Hamilton, Ontario

    @Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

  • Lennoxoxox Lennox T (@Lennoxoxox) reported from Hamilton, Ontario

    @cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

  • michellehegge Michelle Hegge (@michellehegge) reported from Burlington, Ontario

    @cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

  • GeorgeStroe3 George Stroe (@GeorgeStroe3) reported from Burlington, Ontario

    @cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

  • RodriguesDion Dion Rodrigues (@RodriguesDion) reported from Burlington, Ontario

    . @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

  • lkoster Lisa Koster (@lkoster) reported from Burlington, Ontario

    @cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

  • O2BCool2 John M. Campbell (@O2BCool2) reported from Westdale, Ontario

    We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

  • O2BCool2 John M. Campbell (@O2BCool2) reported from Hamilton, Ontario

    @cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

  • O2BCool2 John M. Campbell (@O2BCool2) reported from Hamilton, Ontario

    Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

  • IrishmanShaner Shane Kennedy ??‍? (@IrishmanShaner) reported from Hamilton, Ontario

    Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:
  • Paul_de_Burger Paul de Burger (@Paul_de_Burger) reported

    @cogeco Thanks, Michelle. We spent another hour on the phone with the loyalty department and got things sorted. They admitted it was an error on cogeco's part, but wow- it took more effort and time to fix than any customer should have to spend. Thanks for replying - no need to follow up.

  • Buknob Buknob (@Buknob) reported

    @mattpietryszyn @cogeco We have had major issues for 3 weeks. New modems, multiple techs sent out and same internet issues. Today @cogeco told us they are having software issues with all modems but we do t believe them. Every call is a different excuse. Horrible service.

  • mrsmew Mary Ellen Wood (@mrsmew) reported

    @cogeco problems streaming live at home on android tablet from Cogeco TiVo app. Starts recording your on DVR but goes back to main scream before I can watch what is recording

  • RoisinRN Roisin Ann (@RoisinRN) reported

    @cogeco disappointed in the communication between your you and your contractors. Been waiting for a cable line to be dug since May. Every time I speak to a rep the story is different. Was told today markers and digging won’t happen this season. The markers are already done. Fix

  • Paul_de_Burger Paul de Burger (@Paul_de_Burger) reported

    @cogeco Another horrifically awful #customerservice experience with #cogeco - 3 months in a row with billing errors, unhelpful phone support, constantly shuffled around. I have wasted hours every month dealing with broken promises and ongoing errors. #disappointed

  • mohsadeek mohsadeek (@mohsadeek) reported

    @cogeco To update .... I called and you have till the coming weekend to send a technician and fix.... Or @Bell here I come

  • mohsadeek mohsadeek (@mohsadeek) reported

    @cogeco I would give them a call AGAIN and see if they can fix it or not..... And yes I said again since this been on for months now

  • mohsadeek mohsadeek (@mohsadeek) reported

    @cogeco what a service .... I pay for 1gb speed and I get 30mb speed..... is this type of service you expect me to keep on paying for!!!!! @Bell here I come

  • adeezhours Linda (@adeezhours) reported

    @cogeco still worst customer service ever... and getting worse 😐

  • WillApples Will (@WillApples) reported

    Of course Cogeco decides to go down the night before an exam 🙃