Is Cogeco having an outage in Hamilton, Ontario?

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

Is cogeco down in the Burlington Pinedale area

@RBuschy @cogeco My internet is down

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

@Baird9965 @cogecohelps @cogeco Yeah and tekk issues cogecos lines so really it’s pointless lol, Bell is the most stable but you pay ridiculous prices for lower speeds.

@Andrew135790 @cogecohelps @cogeco I just call laziness, their ego is so inflated they don't give a shit. Tekksavvy is so bad, I have no experience with bell, but my sister has Tekk and it is the slowest network I've ever experienced.

@Baird9965 @cogecohelps @cogeco For real, just doesn’t make sense why they wouldn’t do it, they claim to be the best in Hamilton but they can’t notify anyone. Sucks that they’re the only real game in town besides bells inflated prices or tekksaveys slower speeds.

@AlexLoscavo Bro yes cogeco is shit, 4 nights out of the month internet shits down for like 5 hours.

@Andrew135790 @cogecohelps @cogeco Preach. Everytime it goes down I start to instantly think I didn't pay my bill or they just shut me off for no reason. I have college exams to do tomorrow, this shit freaks me out. A simple email goes a long way.

@Baird9965 @cogecohelps @cogeco Yeah they don’t tell you when they’re going to do it, which really is the worst part, if I knew I wouldn’t be nearly as annoyed because I’d be able to prepare for it, but randomly going out gives me no info so I think it could be something worse. Just horrible business practice.

@Andrew135790 @cogecohelps @cogeco I've only been with Cogeco, but I hear ya. This shits so frustrating, I can't even find online if their doing maintenance or anything. Cogeco has always been shit lol.

@Baird9965 @cogecohelps @cogeco Yep, few years back it would just go out every night because of signal issues they never fixed in my area (we moved lol), now it’s every week with “upgrades” so frustrating that they can’t fix anything yet other ISPs don’t have to upgrade or do weekly maintenance.

@cogecohelps @cogeco will always be the worst ISP in the Hamilton region. Who needs to do weekly maintenance for what seems like eternity, Bell or Rogers never has this issue, it’s only a cogeco thing. They never warn you either, an email would be nice at least so I know.

If you guys haven’t noticed I’m having serious internet problems lately...**** cogeco