Is Cogeco having an outage in Burlington, Ontario?

@BeLeafNation @cogecohelps We are also thinking of cancelling with @cogeco as the Retention Department refused to give the same loyalty rate as last month. What is the procedure in the store to cancel?

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

@cogecohelps Terrible service from cogeco in Milton. Just found out that my mom has to wait till Monday for a simple TV basic box to work. She has been waiting since Tuesday July 17th!!! First promised last Friday. Then in 24 hrs. Now 5 bus. Days. Damn!

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

@cjuned81 @cogeco They all suck so bad. Good luck with Bell and their offshore non existent cx service.

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

@cogecohelps Is Internet down in Oakville? Been down for me for past 20 mins. Rebooted Cogeco router but still offline. 30 min wait for call centre support. Checking website on mobile not showing outage. And yes, bill is paid is current :)

Let’s see how well social media works? Listening to my mother call Cogeco customer service insulted by Andrew employee #2270 when all she wanted was an explanation as to why her bill had doubled from month to month. Cogeco employees need a lesson in customer service. Disgusting!!

@cogecohelps what happened to Cogeco??? Used to be an awesome service... now, not so much

In desperation, using hotspot data on Rogers phone to get internet. So...now paying Rogers to get Cogeco service #1forthepriceof2 @cogecohelps FIX YOUR BUSINESS OR GET OUT OF IT!!!!! #willnotpay

@sio1527 @cogecohelps good luck getting help. i just switched to cogeco on may 13. had had NOTHING but trouble. actually thinking of going back to bell. they’re expensive, but at least they answer the phone and provide customer service in a reasonable amount of time!

@cogecohelps I had to reset my modem which of course changes username and password. Cant get thru to Cogeco CSR because of Burlington outage

@cogeco are the worst at Customer Service and have the poorest fiber technology. Told me I will have no cable feed until June 11th. Sending students door to door to try and upsell in Oakville, Ontario......hello Bell.....can you you do better?

@TekSavvyCSR any issues cogeco cable in the Burlington Area

@CHCHTV Do you have a reporter that needs a story?? Look into @cogecohelps @cogeco No internet or cable for many customers for over a month. CEO steps down??

@COGECO SUCKS. THEIR MOTTO SHOULD BE “Charging More and Servicing Less”.

@cogecohelps, @cogeco, if the bill is +$200 for all three, how much more for 1 more @TSN_Sports channel that would have relevant sports on it? You are the worst telecom coming in the nation. You know oakville and Burlington elderly don’t question the bills but millennials do!

@fightnet not working on cogeco. No fights are on

@cogecohelps @cogeco i dm’d my acct #. can u plz tell me the date my new customer contract came into effect? i can’t access my email easily because i have no wifi. can’t do anything that requires the internet because i have almost zero speeds. #nointernet #cogeco #telecommunications #HamOnt

@cogecohelps i’m a brand new #cogeco customer. just installed 2day. netflix either takes 4ever 2 load, or won’t load @ all. if it does, the pic is grainy & it keeps buffering. also, trying 2 log in 2 tivo app & it says i must b subscribed. not off 2 a very good start.

@cogecohelps Two weeks and Cogeco Cable has done nothing to help to restore my internet service. As a single mother with voip calling services this is a total disaster !

Two weeks and Cogeco Cable has done nothing to help to restore my internet service. As a single mother with voip calling services this a total disaster !

@cogeco It’s been 13 days so far that I haven’t had any internet service

@cogecohelps @cogeco what happened to the service we became used to... now missed appointments and hard to reach

@cogeco We HAD cable and internet for about an hour... it's gone again in central Hamilton. I understand issues but it WAS working.Any word or update?

@cogeco @cogecohelps how are you going to have my net working for 2 hours after 3 days with no net, then fuck it up again... teasing like that is evil and you should feel horrible.

@cogeco @cogecohelps Still no service in Elizabeth gardens in Burlington!

@cogecohelps Thanks , however That wasn’t the problem at all, it was on your end , cogeco tech support had to initialize it from their end , all fixed, a bit of a wait ( 1 hr) to get through , but it was fixed only by tech support , not “resetting” the modem, or the outage , all is good

@cogeco what is happening in Milton outage

@cogeco @cogecohelps Hi @cogecohelps - my area never lost power and no internet since yesterday at 6pm. According to @burlingtonhydro map, all is well in Mohawk Gardens. Any ideas?

@cogeco still no service since Friday at midnight! Not impressed with the lack of customer service!

@cogecohelps i didn’t request for you to cancel my bell services. since i don’t know what time cogeco is coming, can i cancel the next day, or do you guys cancel once cogeco services are up and running? thanks.

@cogeco I’ve been on old for 15 min for technical service. Is this typical??

@cogecohelps my apologies...i was referring 2 @Bell & their lack of attempt 2 retain me as a customer. after not honouring a quoted price, last wk was the last straw. i’m switching 2 #cogeco, w/ a gr8 deal & install date established. VERY happy 2 b soon cancelling my #bell account!

@cogeco Big deal, cogeco is a cancer on the world. Place needs to be shut down.

I have no idea how @cogeco thinks that 8 days is an acceptable amount of time to wait before sending a tech to fix a customer’s internet service when it’s completely down. Seriously horrible customer service.

Cogeco sucks.

@cogeco @CRTCeng What does someone have to do to get uninterrupted internet connection? NUMEROUS calls have been made regarding our connection issues since October 2017 with no avail! What do we have to do to get value for the monthly charge being paid?! #TimeToSwitchFromCogeco

Down again Cogeco no internet phone or cable in Waterdown. @cogecohelps please report outage thanks. #waterdown #Cogeco

@adena_tri @cogeco Go to streaming. Buy a @Roku stick, buy a service like @directvnow or @Sling and forget about cable. Only get channel you actually watch and is about $25 a month.

@cogeco I don’t know who I just spoke to at customer service but talk about snippy. #customerservicefail

@anthonylavado Hi Anthony. There is a cable outage with Cogeco Cable in Grimsby that will affect our internet services at this time. Our apologies for any inconvenience caused.

@anthonylavado @cogecohelps Previously unreported Cogeco outage, cable and internet. 350 homes plus affected.

@cogecohelps Are services down in Grimsby? Or is it just my hardware again? #Cogeco