Cogeco Outage in Burlington, Ontario

@cogeco Why is my internet down?

@cogecohelps @cogeco Yes still problems. Tech support says it will take up to 2 weeks to rectify.

Who else is having trouble with @cogeco in Burlington

@AbigailEsman Your whole message is off because Canadians can’t choose Cogeco unless we live in their area. You just don’t know anything about our cable service but you tweet giving Canadians advice and then still think you are right. The problem with Americans hubris is far deeper than Fox

@cogeco super slow speeds… paying for 1 gig- Speedtest shows 58.94 mbps.

Cogeco cable is down. Eastend Hamilton. Barton and Woodward. #cogeco

@cogeco @cogecohelps TV & net down since 11:30 am. in Aldershot. ETA when service is back? #cogeco

@cogecohelps west Oakville is out yet again. Using our Bell wifi back up which we needed since there is always issues with cogeco wifi, but wondering when cogeco will be back so we can watch cable tv again??

There seems to be an outage @cogeco in North oakville area at Eighth line and Dundas. Any ideas how long this will last?

@cogeco is there an outage in the Hamilton area? We don't have service right now.

@MorrisDCosta @Bell We have Cogeco. Left Bell after too many problems

@cogecohelps Cogeco Internet service seems to have been restored as of 6:33pm on Tue Aug 10 However I am not getting the Gigabit bandwidth performance I am paying for. Are there additional issues that are being addressed?

@cogecohelps @cogeco Don’t thank me fix our internet! You tell me to do but you have no dm icon!

@cogeco what the hell are you guys doing, our internet’s down and when I call customer service it says “welcome to URL Adam’s 31 “ and then dead air for 20 minutes? Why is your internet constantly going out when we have the fastest modem you have

@cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?

@Execulink @cogecohelps @cogeco My biggest question is why Execulink relies on Cogeco owned lines? 2nd question is why Cogeco doesn't inform Execulink when there is a service outage? We were troubleshooting a long list of reasons for outage that would have been known if Cogeco let Execulink know about outage!

@cogecohelps Our Execulink Internet service out since approximately 4pm. At 10pm called in to @Execulink and they say they have no reported issues on their end and suspect a @cogeco line issue that hasn't been reported to them by Cogeco. Is there any info you can provide? #BurlON

Hey Matt Wickham @Cogeco. Our modem is glitching constantly. You are sending a new 1 which you say will be here within 5 business days! I wanted to pick 1 up curbside in Burlington, but becuz there is an order in the system I cannot. Are you kidding? WFH is bad enuf without this

@cogeco outage in Waterdown On messing up game 5. Really would like to watch it on my TV instead of on my phone. Fix it!!

@chrissanislo @DonJonescu @cogecohelps I've been with Cogeco since original Sopranos HBO start. I do like the options and usually service... I have always supported but I just want to know what the issues are. I've had outrages several times this month. Concerns me. I need my internet.

@cogecohelps Hey Cogeco, I waited on hold for 15 mins, talked to Tech support for 20 mins to be put on hold again and then be disconnected. Called again and waited for 15 mins on hold to be disconnected again!!! What is going on!!! This service sucks!!!

@TekSavvyCSR 22 hours in and still no resolution to the outage in downtown Kingston? I know the original issue was with #cogeco but they show their problems resolved at 2:34 for morning. Why are #Teksavvy customers still not connected?

@nejsnave We use Cogeco because it's the only internet provider that will give r area any service. It's also the "cheapest" we r paying on disability. I also use Chatr for my cell provider as they don't expect u to have perfect credit like the other places do. That's over $200 a month. 1/

The same time every day @cogeco this is getting out of hand. Here i am yet again for the 14th day in a row unable to use the internet at this time of day at all. 3 years of this issue. Still no answers.

Today I learned that if you have a mobile number on your account cogeco will text you if there's an outage?! Hopefully services will be back up soon

@cogecohelps hi how much notice is required to cancel Internet services & close Cogeco account?

We have to invest in an unlimited mobile hotspot for now while we wait for our Starlink satellite service for later this year. I have tried execulink, vmedia, kwic, storm, xplornet, kos, Rogers, Bell, Teksavvy, Cogeco.

@willfranciz Nah cogeco sucks

If Cogeco could get their **** together and fix the connection in my area that'd be great. Unless they don't mind paying for my data bill.

@cogeco @cogecohelps Looking for help on accessing my webmail account. Keep receiving a 'address book service is unavailable' message, and chat is not working.