Cogeco Outage in Oakville, Ontario

@cogeco Just a heads up after the storm. Tree has taken out lines in my neighbours backyard and tore down our cable line for TV and Internet. PM for address as I know your phone line is very busy (to be expected)

@cogeco Why is my internet down?

@cogecohelps @cogeco Yes still problems. Tech support says it will take up to 2 weeks to rectify.

Who else is having trouble with @cogeco in Burlington

@AbigailEsman Your whole message is off because Canadians can’t choose Cogeco unless we live in their area. You just don’t know anything about our cable service but you tweet giving Canadians advice and then still think you are right. The problem with Americans hubris is far deeper than Fox

@cogeco super slow speeds… paying for 1 gig- Speedtest shows 58.94 mbps.

@cogeco @cogecohelps TV & net down since 11:30 am. in Aldershot. ETA when service is back? #cogeco

@cogecohelps west Oakville is out yet again. Using our Bell wifi back up which we needed since there is always issues with cogeco wifi, but wondering when cogeco will be back so we can watch cable tv again??

There seems to be an outage @cogeco in North oakville area at Eighth line and Dundas. Any ideas how long this will last?

@MorrisDCosta @Bell We have Cogeco. Left Bell after too many problems

@cogecohelps Cogeco Internet service seems to have been restored as of 6:33pm on Tue Aug 10 However I am not getting the Gigabit bandwidth performance I am paying for. Are there additional issues that are being addressed?

@cogecohelps @cogeco Don’t thank me fix our internet! You tell me to do but you have no dm icon!

@cogeco what the hell are you guys doing, our internet’s down and when I call customer service it says “welcome to URL Adam’s 31 “ and then dead air for 20 minutes? Why is your internet constantly going out when we have the fastest modem you have

@cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?

@Execulink @cogecohelps @cogeco My biggest question is why Execulink relies on Cogeco owned lines? 2nd question is why Cogeco doesn't inform Execulink when there is a service outage? We were troubleshooting a long list of reasons for outage that would have been known if Cogeco let Execulink know about outage!

@cogecohelps Our Execulink Internet service out since approximately 4pm. At 10pm called in to @Execulink and they say they have no reported issues on their end and suspect a @cogeco line issue that hasn't been reported to them by Cogeco. Is there any info you can provide? #BurlON

Hey Matt Wickham @Cogeco. Our modem is glitching constantly. You are sending a new 1 which you say will be here within 5 business days! I wanted to pick 1 up curbside in Burlington, but becuz there is an order in the system I cannot. Are you kidding? WFH is bad enuf without this

@cogecohelps @cogeco Is it construction damage? What’s wrong? Is the eta still 7:30pm?

@cogecohelps @cogeco The phone message stated the outage is affecting multiple neighborhoods in oakville, I assumed that was major. How small is the outage?

Please @cogeco @cogecohelps post outage updates here.

@cogeco hello why internet broken

@cogeco They are there for you till you got a problem and they disconnect your call so there rating stays high unfortunate but expected

@cogeco can you fix your internet service my internets been "slow" BARLEY working for 3 days.

@cogeco horrible customer service

@cogecohelps Hey Cogeco, what gives? I usually watch the NASCAR races while at dinner on my phone through streaming. Won't let me do it tonight, says it's not authorized. What gives? Please fix this issue asap. Thanks!

@cogeco Hey Cogeco, what's the deal with not being able to stream TSN today? I do it all the time,but couldn't watch the Xfinity race today while at dinner. Wouldn't sign in to the network because it said it wasn't authorized. Please fix this!

If what I’m hearing about @Bell fibre internet is true (currently installing in my neighbourhood) that I can get 1.5GB/940Mbps for $50 per month, then @Cogeco is in trouble or will need to up their service and value A LOT. I’m paying more than that for only 120Mbps downloads.

@cogecohelps if my wifi isn’t showing up in the wifi networks on my phone is that a cogeco wifi issue or my phone?? thx :)

is cogeco not working for anybody else?? or is it my phone?

As a long-standing, unhappy @cogeco customer, one part worked really well. @stingraymusic. Now, for the same money, I get the to listen to commercials. I can upgrade. For a price. Someone should regulate these protected oligopolies that screw their customers.