Cogeco Outage in Oakville, Ontario

@cogeco Way too late. Thanks for leaving an elderly customer in the lurch. And how dare you charge her for lack of service.

@cogeco @cogeco After leaving my mom without a phone for a week, you missed your appointments again. Oh well I think she’s going back to Bell as she’d like a service that works.

@cogeco Wtf is going on biggest ppv of year trying to purchase and its unavailable. I WANT A CREDIT ON MY ACCOUNT NOT HAPPY

@MKrekic @rd98ac @andreagruscyk @Brent_Wolfram @cogeco Thanks Andrea. Sadly, this is the type of response I think we expect from @cogeco support, not from a fellow customer. Again, thanks Andrea for the update 💯

Hey @cogecohelps @cogeco Oakville area is not working, fam I need internet right now for studying midterms tomorrow!! Please for God’s sake please damn fix internet hurry up!! #Cogeco

Hey Oakville area is not working, fam I need internet right now for studying midterms tomorrow!! Please for God’s sake please damn fix internet hurry up!! #Cogeco

@kailbrooke16 @cogeco I agree terrible terrible service

@cogeco There was a power outage in Burlington this afternoon. I called technical support to ask if there is any way around keeping the Arris modem in operation. Call was at 15:54 for 6 minutes if you want to listen to it. I had to repeat myself. Agent was clueless and useless

It’s 9:48pm in Oakville Ontario. Anyone else still having issues with #cogeco Internet and phone services. On hold with them and there is no recorded messages about problems.

@cogeco. Hoping someone can help with my billing. Just sent a dm

@soakwash @cogecohelps @cogeco We are having the same problems here in east end Oakville- down at least 15 minutes

@cogeco I am so disapointed in your service. I've been without a phone and internet since last Friday, and no one at your company cares. I just keep getting ****** around. If anybody gives a crap about customers, maybe you can contact me. Thanks

@cogecohelps please, send a service man out to fix this cable please for the love of God. I have to find a place to live for June 1st. My 3 kids are relying on me to find a roof. I can't without a phone and internet and Cogeco gives zero *****.

@cogecohelps Not impressed Ryan @cogecohelps Your associates usually private message people, so they can actually help them. I have reported this three times. I have done my duty. How about you. @cogeco

Or perhaps you can do that, Ryan @cogecohelps and also suggest they reprint @cogeco doorknob cards. It’s not just my house. All the way down the street.

@cogecohelps I really hope I will be getting a rebate on my next cable bill because of these blackout problems on specialty channels that I’m paying for. #Cogeco

@cogeco please fix your internet services. This is outrageous... Horrible internet speeds and connectivity these past 2 weeks. Already over my data limit thanks to you guys...

I can’t believe how bad the new #cogeco user interface is for Tivo ... most of the time it doesn’t work if you’re trying to get to anything other than the channel listings... they have made my mind for me... dropping cable after #epl season in May

The new #cogeco interface is absolute sh*t ...nothing works... when it does for a bit it’s slow as molasses... and then decides to reset Result= when premier league season is over, we’re dropping cable

@cogecohelps Bell, Rogers, Telus, Shaw, and a dozen others are all prepared to provide the @TSN_Sports Go service to their customers; I'm disappointed Cogeco won't.

Cogeco dropping TSN Go is a minor thing but it bugs me. Researching internet options ... 2 blocks away from my house - in a new development - Bell offers 1.5 Gbps fiber service. Here, Bell only offers 50 Mbps. Grrr.

@cogecohelps "vs. the few that actually use it" sort of describes 90% of the channels I currently get on my Cogeco package and never watch. Am already paying for both high speed Internet, and TSN; I'm disappointed you can't make this work.

@cogeco If you’re keeping track, your new @Tivo interface is awful. Recommend returning to previous.

@cogeco it’s bad enough that the TiVo system is the worst piece of hardware I’ve ever had the misfortune of enduring but I can’t even get through to your support to get this piece of junk replaced. Breathing into the phone with me repeating into the phone “can you hear me” 👎🏿👎🏿

@SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

I will never ever use @cogeco again. Miltoners, beware.

@cogeco @cogecohelps hi guys, I’m wondering why I don’t have the option to sign into the @CTV go & @City_tv apps with you as my service provider. I see the option to sign in with almost every other provider. Fell like I’m missing out. Please let me know if I’m missing something.

Is cogeco down in the Burlington Pinedale area

Is @CHCHTV carrying any of the @cityofhamilton #Election2018 debates? Not a Cogeco customer but would like to see them.

More crappy service from Chatham’s Teksavvy - resellers of @bellcanada and @Rogers. Still waiting for internet service to resume after a move. But I got charged the moving fee already. @TekSavvyBuzz @TekSavvyNetwork @cogeco

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

@RogersHelps None of what you described happened. Even after 6 calls. Each one ended with an assurance of a return but not once did I receive one. Stop failing. Your technical teams should be embarrassed. I've been a paying customer for 2 years. #consumers #canada #isp @Bell @cogeco

Hey @cogeco there is an outage in my bank account, try giving me a call to get my money but there will be a 40 minute wait. Have you tried to turn yourself off and back on again? Your service is garbage!

@cogecohelps When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

@cogecohelps Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

@cogeco When I called to ask about what happened, the person who answered my call decided to hang up on me, she was rude, aggressive and never allowed me to finish my sentences. Of course I have her name and definitely I will not hire Cogeco after this bitter experience.

@cogeco Cogeco service has made a terrible impression in my experience! Called two weeks ago to hire their services for internet and TV, and was told everything was ready for today’s installation, no one came.

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@cogeco you’re internet has been awful lately. So damn slow!

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

Hello @cogeco I have spent over 2 hours calling in the 2 days. You cancelled my service early and I am STILL without any internet/phone/TV

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

@CogecoBusiness Solution after 3 hours on hold: wait 2 weeks for a tech to come fix an error that your company made also I will be charged for that technicians service call. Great Customer Service Cogeco you should be so proud!!! #NOT

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

@cogeco has to have the worst customer service. “We changed our system and can no longer offer promos or discounts” When is @Rogers & #BellFibe coming to Chatham-Kent?

@BeLeafNation @cogecohelps We are also thinking of cancelling with @cogeco as the Retention Department refused to give the same loyalty rate as last month. What is the procedure in the store to cancel?

@cogeco Account number: 50007088664 I know you didn’t do anything wrong but this is frustrating having complained for almost 2 years and to see this billing error hasn’t been corrected. It’s costing me every month, but I can’t cancel as I rely on the service for work.

You're lucky I have very understanding customers, @cogeco! I'm handing out discounts for cash only transactions because my connection is flatlined 😤 Also your service status page says only television is affected, this business customer has no phone or net line!

@rshmould @Rogers @RogersHelps @cogeco Yeah, Robbers earning their name again. I went with Start, same Cogeco line cheaper price and better customer service. And the worst part about the phone capable modems, is that you need a tech to replace them. Please tell me you called them up for a verbal lashing

@Redmagex @Rogers @RogersHelps They added home phone when I openly told them we didn't need or want it. Engineer installed a modem for the home phone, which noone told me about and now they charged me $140 for having something I didn't even know I had 🤣🤣 Shocking service, never had this with @cogeco

cogeco internet is being stupid will be streaming again tm

@ISED_CA 5/ Cogeco - you really need to talk to your people about bringing their preconceived ideas and assumptions into a conversation with a potential customer, especially so if they are inquiring about a low-income offer. Ugh. Thanks, Gov, but I will have to take a pass on this one.

@Governmentofca2 5/ Cogeco - you really need to talk to your people about bringing their preconceived ideas and assumptions into a conversation with a potential customer, especially so if they are inquiring about a low-income offer. Ugh. Thanks, Gov, but I will have to take a pass on this one.

@cogeco your marketing company is being very aggressive in pushing your services. I've explicitly said several times to take me off the call list. It's making you look bad, please address.

@ScottEwing44 @TheItalGal @cogeco @TSNHockey Sucks since @cogeco told me ‘shortly’ a few minutes ago via chat 😡 so I’ve been waiting. Oh well, #goleafsgo and #boooo #cogeco

@LincoLincoLinco @TheItalGal @cogeco @TSNHockey Talked to @cogeco support via chat, they said they have no idea when it will be up, if not by midnight, likely not until 2-3am. 😕