Cogeco Outage in Smithville, Ontario

Hey @cogeco @cogecohelps the internet service is down in Vineland and the Community TV channel is out too. Any news on when this will be resolved. People are working at home and students are learning at home.

@cogeco @cogecohelps the internet has gone down twice in the last 30 minutes. Is there a problem in Vineland?

If your #Cogeco in Ontario is out, set your router to DSN 8.8.8.8 with secondary 8.8.4.4 until they fix their DNS.

@cogeco any idea of when today's issues will be sorted? Like many I rely on a reliable internet connection to be able to work. This is the second time this week this had happened to me and it is preventing me from doing my job.

Hey, @cogeco @cogecohelps the internet has gone down and a router reboot did not solve it. Tried calling support and it’s busy. What gives? Perhaps a tweet to update users affected?

@cogecohelps hi Cogeco. Our TiVo has 3 blinking lights abs will not turn on. I have tried to call technical services but the call keeps getting disconnected on your end before we can even speak to someone. Can you help me.

@cogeco I got tech support by phone and they promise service will be restored by 2:30. I hope so because my job requires internet acesss.

@cogeco No, I haven’t. The tv is out too. Not sure that rebooting the modem will help but I’ll try.

@cogeco Thanks for the reply. I won’t bother calling tech support & waiting forever. Still no tweet yet about the outage. These tools help reduce the number of calls, use them.

@TTVNuma @cogecohelps Anyone with Cogeco on my street in West Oak Trails is down

What’s the point of having an outage map if it isn’t accurate? My area has an outage yet your map shows nothing. 😡 #cogeco

@cogeco what is happening in Georgetown, ON, down all day and expected service keeps being pushed back with no explanation. Please, update us.

@cogeco what is happening in Georgetown, been down since 7:40ish and the expected time to full service keeps being pushed back with absolutely no explanation as to what is happening. Please, upset us.

@cogecohelps Hi Sandra, If u could please DM me w/ the best # to call. I was able to connect Cogeco, the problem was half addressed. W/ a Technician coming in on Thurs; when in this case is late&very urgent. I shouldn't be spending 3+ hours on my day off considering I'm an RN in a busy ICU.

Just wrapped up an interview on my photography and storm chasing which will be airing on the Cogeco network in the Ottawa area. If you're out that way I might be showing up on your TV. You've been warned.

@cogeco Just spent 1 hour trying to get ahold of Technical Support. When connected he was not able to locate the Account Info for 30 mins. Provided every Personal Info and Modem Info, only to be hung up on. Absolutely disgusting and beyond unprofessional !!!!

If you work from home, do yourself a favour and never get @cogeco. It’s impossible to work from home if your router is never “online”. @cogecohelps

funny how when i was a long term cogeco customer i got deals and whatnot on internet AND IT WAS CHEAPER BEFORE THE DEALS but with bell theyre like hey lets give you NO DEALS UNLESS YOURE A NEW CUSTOMER and then make things so insanely expensive and raise prices without warning

@cogeco hello why internet broken