Cogeco Outage Report in Dundas, Ontario

@cogeco @cogecohelps took the time to call Cogeco to say a fallen tree was going to tear their line down...they told ME to call the city...I think I will just let the tree rip the line down..my day off..

Cogeco cable and internet going up again...... time to find new service. #cogeco

@cogeco Yeah pretty much went back up after I sent the message. There was an outage map I saw that showed it all down or flickering so that was where I got that info from but it's good now.

@cogecohelps I did. They did a reset. Told me to check in 10 min. Speed still around 40. Now I have to call tech support again. I LOVE another day of this garbage @cogeco @cogecohelps

@cogeco I am so disapointed in your service. I've been without a phone and internet since last Friday, and no one at your company cares. I just keep getting ****** around. If anybody gives a crap about customers, maybe you can contact me. Thanks

@TweeetLorraine @wendy2shoes @cogeco Did that switch a couple of months back. Start is way better than cogeco. Stable internet, cheaper and better customer service.

Couldn’t agree more - @cogeco recently scammed my 92 year old grandmother by telling us her phone service ended a month later then it actually did, then removed the promo rate from her bill. They’ve stolen from her in the past too, absolute scum of the earth.

@Bell I’m new costumer I’ve been waiting a week for cable & wifi installation. contacted costumer service and what I got as a answer was “if you are not happy you can cancel you order” i will and go back with cogeco at least they’re nice ppl thanks !

Terrible @cogeco experience Internet keeps dropping, tech has been out equipment exchanged etc issue continues, now it’s a ‘known issue’ and the solution is to downgrade my internet and wait upto 3 days with no internet while they send me another modem!!

@LindaBennetts @cogeco And I cannot get TiVo to work on my new iPad 6...very frustrating...no answers from Cogeco after three hour long help calls...

@cogeco. Hoping someone can help with my billing. Just sent a dm

@cogecohelps It was not cogeco who took it down:(

@cogecohelps please, send a service man out to fix this cable please for the love of God. I have to find a place to live for June 1st. My 3 kids are relying on me to find a roof. I can't without a phone and internet and Cogeco gives zero *****.

@MKrekic @rd98ac @andreagruscyk @Brent_Wolfram @cogeco Thanks Andrea. Sadly, this is the type of response I think we expect from @cogeco support, not from a fellow customer. Again, thanks Andrea for the update 💯

With the current #cogeco outage, I miss TV so much that I am hotspotting Netflix from my phone. #datakiller #withdrawl

@cogeco There was a power outage in Burlington this afternoon. I called technical support to ask if there is any way around keeping the Arris modem in operation. Call was at 15:54 for 6 minutes if you want to listen to it. I had to repeat myself. Agent was clueless and useless

@cogecohelps I really hope I will be getting a rebate on my next cable bill because of these blackout problems on specialty channels that I’m paying for. #Cogeco

@Bell_Support I’m new costumer I’ve been waiting a week for cable & wifi installation. contacted costumer service and what I got as a answer was “if you are not happy you can cancel you order” i will and go back with cogeco at least they’re nice ppl thanks !

I am absolutely dumbstruck at the service from @cogeco and @cogecohelps They haven’t shown up AGAIN for an installation appointment for internet. I’ve been sitting home waiting again. Hours have been wasted on this this week. And no internet since Tuesday.

@Marianne0417 @cogecohelps @cogeco I finally spoke to someone who seemed to care and was given a small credit to cover some of my data charges with all the days having no WiFi. But the crazy thing is that this new modem is known to have problems and yet they still sell and install them!

@BenjimanPower @NatachaRaphael @cogeco Most phone plans come with 10gb of data I'm sure the 2 hours that wifi was down won't make you go over for the month.

@CP24 Cogeco sucks

Were you affected by the recent Cogeco outage?

@CrushinKill @Cryptics13 @cogeco 7/7 and god forbid suggest that their customer service might actually do some proactive ‘customer servicing’?! …sorry, I should also add in true Karen style; ‘someone call the cops, that man is bird watching’!

@cogeco Was this caused due to internet traffic overload? Hopefully your taken steps will prevent it from happening again. Were you able to put in place back up plans so that your web page and call center don’t get locked out like they did today during this large outage? Thanks

@mult_wizard @cogecohelps @cogeco I am now getting 50mb downloading and 10mb uploading. No problem streaming

Update 01/05/2021 4:48 PM ET : Cogeco has tweeted out that it’s resolved its network issue. The account says “if you are still experiencing No service, please reboot your modem.”

god why does cogeco suck *** so hard i literally can’t sign in with them on ANYTHING and the only mobile app they offer is tivo which i DONT HAVE

@cogeco Spoke with tech support at 615 pm & 930 pm as MSNBC is not coming up. Each time we were promised the issue would be resolved within 15 minutes. Channel still not coming thru and now we have to sit on hold for at least another hour waiting for tech support. Brutal

@MIHomeYGK It wasnt just cogeco i had others who had bell and rogers tht were down aswell