Cogeco Outage in Dundas, Ontario

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers

@cogecohelps hey Cogeco, I believe there is an outage in Winona/Stoney Creek. No internet here. #cogeco

@AprilBoultbee @Bell @Bell_Support @TekSavvyBuzz I don’t think they offer service our area. But I think we might need to switch to cogeco or something else!

@cogeco OMG I am sooo glad I got rid of your service! I will NEVER come back. A man who said he was from Cogeco with a badge which I said I could make that, he wanted the boxes back, he said I’m going to waste his time coming back I said that’s fine I have the labels from

@cogeco it’s bad enough that the TiVo system is the worst piece of hardware I’ve ever had the misfortune of enduring but I can’t even get through to your support to get this piece of junk replaced. Breathing into the phone with me repeating into the phone “can you hear me” 👎🏿👎🏿

@gunner_mcneill @cogeco Yep...there’s been an outage since 8:30 this morning through most of the downtown area. No word on cause or an uptime eta.

@SarahTreadaway @cogecohelps Had the same response from my modem issue! Same three lights on! Tech can’t help, they tried three times to fix and to no success. Earliest Tech available from Cogeco is Jan 10th! 9 days, REALLY! That’s the earliest available! It’s time to cancel my service!

@vivalasantz @pamelizabeth2 @Bell_Support @Bell If it is any consolation, the service I recently received from @cogeco was much worse. Two full day appointments when they didn’t show up and then lied to about the terms of the contract. Shameless convo with a manager after.

@cogecohelps thx. i called. need a technician appt. nothing available until thurs. not surprised. not impressed. then again, i haven’t been impressed w/ much since i became a #cogeco customer in may. i have very low expectations now. can’t wait ‘til my yr is up.

@cogecohelps main #tivo box will let me watch tv and recorded shows, but that’s the only functionality in my whole home package of services. but, again, no internet which is a major issue, as i don’t have unlimited data on my phone. #Cogeco #Internet #tv #HamOnt

Is cogeco down in the Burlington Pinedale area

@RBuschy @cogeco My internet is down

@CRTCeng hello, things are not well in Cogeco land. Only game in town in Burlington thanks to your policies. When was the last time you called Cogeco customer service and been on hold for more than 30 minutes? They have a pre recorded message, been like this for over 6 months....

When I cancelled my services, they sent me an email that I was totally paid up now they are sending me bills again, anyone considering Cogeco consider this you cannot cancel with them without penalizing you!,,

@cogeco What about the waiting time when calling customer service? Waiting time exceeds 30 minutes? And you call this customer service? In Canada?!

@cogecohelps Cogeco internet is down in Winona - Nanaimo Cres & Montreal Circle

@cogeco customer service continues to be hard to reach with waiting times exceeding 30 minutes. They’ve been upgrading their billing systems for more than 6 months now. Thank you CRTC for supporting cable company monopoly in Canada, we are all suffering the consequences

@cogeco service doesn’t work ...

@KarenLDenomme @cogeco That’s exactly why I had to call them too, 3 months ago... sadly I’ve never been billed right once since!! Absolutely outrageous.

@Keyte17 @cogeco Cogeco has put me on hold for over an hour 3 or 4 times. They simply do not see it as a priority to answer to their clients. I cancelled my service. Apparently they feel having the recording of “Longer than expected call volumes” washes their hands clean of any customer support.

@cogecohelps And please note in my original tweet I already said I tried to reach out to your support - and they would not help! I’m absolutely astounded at this poor Cogeco service. Where is your responsibility?

@cogecohelps my cogeco email isn’t working and can not connect via webmail either. Is there currently an issue?

@cogeco account suspended for 3 weeks while I was on vacation. First call while in Europe, agent very argumentative and not looking listening. Came back, takes me 4 calls to technical support to unlock the account. Trying to make sense of it from a technical point of view

. @cogeco @cogecohelps you’ve billed me wrong again this month - that’s 3 months in a row, for a service I waited 2 hours on hold to cancel in JUNE! Get it together. I refuse to pay this bill until you rectify this issue and properly charge me. Cut me off, I’ll go to @Bell

@cogecohelps I subscribe to Cogeco on-demand service and have never had a problem watching anything before. I have one season of Homeland where it is telling me I need to upgrade to watch. I’m confused. I already subscribe to on demand? Why would this one season not work?

We’ve been living these issues with @cogecohelps @cogeco the past 3 weeks with no end in sight.

@cogeco @cogecohelps 12:47 pm call was picked up. Technical line but our question was about TiVo which he can’t help with...back on hold...

Hey @cogeco @cogecohelps how long should we expect to be on hold when we call customer service? 25 mins and counting...

Asking for support from @CarmatTheSpec & @ConsumerSOS - Cogeco can’t get their systems fixed & many of Hamilton area customers are weeks/months without internet. Cogeco told me they can’t help as I’m not a customer however my provider uses Cogeco’s infrastructure & technicians...

@cogeco @_NickCleveland It might be a good idea to post outage notifications to Social Media accounts (that folks are more likely to see than a website page when things are down).

@cogeco Just spoke with Tim in your customer service department. He was polite and personable. He deserves a raise.

.@cogeco Oakville. Please sort out the disconnect between stores & head office. What rep in store sold me is not what I got. After 3 long calls I get "sorry for the confusion". Not fair to your customers - not fair to your support staff. Happens far too often. #cutthecable #cable

Absolute disgust doesnt even explain customer support w/ #Cogeco. Theres an open MRO for my node since Thurs & there is no priority to fix the issue. Here I am dealing w/ atrocious service but since its not an "outage" it seems to be treated with lower priority. @cogecohelps

@cogeco Maybe its time to teach your reps NOT TO LIE to people and make FALSE PROMISES. the billing supervisor dosent give a damn. Going into week 2 of no internet and TV. Good job Cogeco. Great welcome back I must say 👍👏

@cogecohelps I use my iPad to keep up to date on tv programs.I use the apps, Global Go, CTV Go, City TV to catch up on missed programs. These apps require sign in to my Cogeco access. Of these only Global displays ‘Cogeco’ as an option. Please permit access to CTV & CITY TV.

@tombroen @cogeco @BellFibe I dont think so... They are rolling out new iptv service supposedly by mid 2019.... If you wait they will likely be an option

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@tombroen @cogeco @BellFibe yeah you're stuck with only DSL service. I know you can get Vmedia and I believe Zazeen with distributel using DSL. They use the same backbone/infrastruture as everyone else

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers