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Fido

Fido Outage Report in New Westminster, British Columbia

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Full Outage Map

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 9% E-mail (9%)
  • 3% Total Blackout (3%)
  • 3% Wi-fi (3%)

Live Outage Map Near New Westminster, British Columbia

The most recent Fido outage reports came from the following cities: Vancouver.

CityProblem TypeReport Time
Vancouver Internet 11 days ago
Vancouver Phone 21 days ago
Vancouver Phone 2 months ago
New Westminster Internet 4 months ago
New Westminster Phone 4 months ago
North Vancouver Internet 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

  • chelsamander
    ♡ Chelsea ♡ (@chelsamander) reported from Burnaby, British Columbia

    It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤

  • chandigarhian26
    dezi.rulzz (@chandigarhian26) reported from Surrey, British Columbia

    @Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

  • sbonger77
    Dj Spectrom (@sbonger77) reported from Vancouver, British Columbia

    Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!

  • haigtweets
    Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • RucaMend
    Ruan Mendes (@RucaMend) reported from Vancouver, British Columbia

    @Fidomobile I really pissed with the service you guys provide!

  • oh_tola
    Tola 🦄 (@oh_tola) reported from Vancouver, British Columbia

    Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool

  • 123shinshan
    Shan Cajucom (@123shinshan) reported from Burnaby, British Columbia

    I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

  • ianiv
    Ianiv Schweber (@ianiv) reported from North Vancouver, British Columbia

    @todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes

  • WriteLinesInk
    Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia

    @Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company

  • LoGavin
    Louise Gavin (@LoGavin) reported from Vancouver, British Columbia

    Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.

  • VakeelTau
    Vakeel Tau (@VakeelTau) reported from Vancouver, British Columbia

    @Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2

  • gabanitin
    Nitin Gaba #FSDBetaCanada (@gabanitin) reported from Vancouver, British Columbia

    @FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?

  • RiskManagerCa
    Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia

    @FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service

  • haigtweets
    Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile What's up with the outage??

  • Meanchef
    Jeanne (@Meanchef) reported from Burnaby, British Columbia

    I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

  • WriteLinesInk
    Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia

    @Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out

  • adrianarobl3s
    Adriana Robles (@adrianarobl3s) reported from Vancouver, British Columbia

    @Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?

  • chandigarhian26
    dezi.rulzz (@chandigarhian26) reported from Surrey, British Columbia

    @Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

  • S8Karthi
    Karthi (@S8Karthi) reported from Surrey, British Columbia

    @Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.

  • stychentyme
    Chris Gilbert 🇨🇦 (@stychentyme) reported from Delta, British Columbia

    Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • FauxPawRL
    Faux Paw (@FauxPawRL) reported

    Jesus Christ @Fidomobile is the single worst company I have ever dealt with and it's not even close. The lack of competition in Canada is absolutely killing us, and I'm not even talking about the Rogers outage last month.

  • crisssyta
    Crysta (@crisssyta) reported

    @Fidomobile thanks for nothing, Fido! Impossible to get through even to get in queue over the phone. Directs me to live chat. Live chat agent takes about 20 mins for each reply just to give me answers I already knew. Being a long time customer means nothing esp with offers.

  • XboxKaneda
    Kaneda "The True Master of Puppets" Gallon (@XboxKaneda) reported

    @winemaker1960 @Fidomobile They couldn't give me an s22 for free to get me to sub to a Robbers service.

  • OWirkus
    Oliver Wirkus 🇨🇦🇩🇪 - (Stand with 🇺🇦) (@OWirkus) reported

    @misterbumface @Fidomobile They will tell you that you should have called them prior to traveling abroad to turn off Fido Roaming. I think that is illegal as Fido Roaming charges are NOT linked to a specific service they provided. POOR USER EXPERIENCE!

  • mallu_moto_vlog
    G. I. Joe (@mallu_moto_vlog) reported

    So @Fidomobile gave me $6 dollars in credit for July 8th outage. And charged me $12 for US roaming when I accidentally dialed voicemail which lasted less than 5 seconds.... Corporate greed has no bounds.

  • hadley4ipswich
    Philip Hadley (@hadley4ipswich) reported

    @Fidomobile Your phone lines tell you to use the website & your 'live' chats cut people off. I'm cancelling my service, I have several family members in Canada who will be doing the same. UTTER DISGRACE.

  • shollins77
    Sarah Hollins 😷🇨🇦♈️🐾 (@shollins77) reported

    @Fidomobile just credited me an extra 5GB of data for 6 mo. No charge. For being a loyal customer. And that’s why I’ve been with them for 14yrs. Thanks!

  • ankyc14
    4N-K1T [3TC] (@ankyc14) reported

    Hello @Fidomobile, I've been unable to access my data for almost a week now and I've tried all options through the automated live chat - I asked to be connected to a specialist, but it wouldn't let me - not sure what's going on, I'm the only one seeing this issue - plz help, thx!

  • Bruce_Winter
    Bruce Winter (@Bruce_Winter) reported

    @MJForbes @Fidomobile Customer$ are a pain in the the a$$, when they have the temerity to engage.

  • hadley4ipswich
    Philip Hadley (@hadley4ipswich) reported

    @Fidomobile I still need a contact email for either your legal or customer service departments. Your company cost me money when you went down on the 8th July.