Fido Outage Report in Burnaby, British Columbia
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (58%)
- Internet (28%)
- E-mail (8%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Fido outage reports came from the following cities: Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 9 days ago |
|
Vancouver
|
Phone | 18 days ago |
|
Vancouver
|
Phone | 2 months ago |
|
New Westminster
|
Internet | 4 months ago |
|
New Westminster
|
Phone | 4 months ago |
|
North Vancouver
|
Internet | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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JustinCredible.TV (@JCredTV) reported from North Vancouver, British Columbia@enmand @Bell It's totally unless. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
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Debbie Hellion (@DebbieHellion) reported from Vancouver, British ColumbiaHad to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help
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Jeanne (@Meanchef) reported from Burnaby, British ColumbiaI have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
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Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out
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Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia@Fidomobile What's up with the outage??
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Tola 🦄 (@oh_tola) reported from Vancouver, British ColumbiaOmg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool
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JustinCredible.TV (@JCredTV) reported from North Vancouver, British Columbia@enmand @Bell It's totally unlimited. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
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Shan Cajucom (@123shinshan) reported from Burnaby, British ColumbiaI am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers
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Giovanni Trigona (@GiovanniTrigona) reported from Burnaby, British ColumbiaFido has a customer service
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Ianiv Schweber (@ianiv) reported from North Vancouver, British Columbia@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes
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dezi.rulzz (@chandigarhian26) reported from Surrey, British Columbia@Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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♡ Chelsea ♡ (@chelsamander) reported from Burnaby, British ColumbiaIt should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤
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Robby🍁Nightmare🇨🇦 (@Robby_Nightmare) reported from Coquitlam, British Columbia@Acta_non_verba I'm not here to judge... But... Perhaps Fido #Sucks
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Gav (@oakridge604) reported from Burnaby, British ColumbiaApparently Fido changed their Fido roam service such that you pay $7 a day even if you have data roaming turned off. So I got dinged $21 a couple weeks ago for phone service I never used. Thanks @fido !
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Louise Gavin (@LoGavin) reported from Vancouver, British ColumbiaContacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.
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Ruan Mendes (@RucaMend) reported from Vancouver, British Columbia@Fidomobile I really pissed with the service you guys provide!
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Rob Leslie (@RobLeslie) reported from Richmond, British Columbia@FidoSolutions @tjham2 Same thing for me. Pretty annoying. Very frustrated with Fido's live support chat. I've tried 2 different browsers and the mobile app... Guess I half to call. 🙄
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Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company
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Dj Spectrom (@sbonger77) reported from Vancouver, British ColumbiaHey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Drew Austin (@CharlesAAustin) reported@FidoSolutions any word on when the @Fidomobile home internet outage affecting Woodstock / N4S might be resolved?
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Seraphim Marcopoulos (@smarcopoulos) reportedHey @Fidomobile @FidoSolutions why are you (fraudulently) charging customers for International Roaming when phones are in AirPlane Mode (iPhone) and data roaming is turned off? Happened to two of my mobile numbers. Customer since 1999. You need to refund these charges ASAP.
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🏑 (@HocKeysidhu) reported@Fidomobile Hi i guess i have very clearly explained 3 issues that i experienced so i dnt feel i have to explain it muliple times . It looks like fido people are intentionally rolling on things .
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Enliven Refinishing (@EnlivenYEG) reported@Fidomobile I got a faulty fido phone 2 weeks ago. Fido says its a software issue, go to Samsung. Samsung says its a network issue, go to Fido. Try to buy a whole new phone. Can't. Have to wait 30 days. How do i get a working phone?! Endless loop of people who don't want to help
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sergio jimenez (@craselrau) reportedAfter missing the service with @Fidomobile with all the @rogers outage, and after having to buy additional data to cover the lousy internet service of Rogers, now fido is billing me three days of roaming without any use of my part.. You guys are terrible
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CircularLogic (@CircularLogic89) reported@HocKeysidhu @Fidomobile That reply was in response to your post about *returning to Fido. BTW, Bell also has a 'Resume a cancelled service' fee (see link in other reply)
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Allan Joseph Pulikal (@JosephPulikal) reported@FidoSolutions @Fidomobile @Rogers After the the whole July 8th fiasco, this is the 3rd or 4th time , there's been a service interruption. What are you going to do about it? Is this your way or subtly suggesting to upgrade to a better network provider?
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Chris Grol (@GrolChris) reported@Fidomobile any reason fido sells devices with known battery defects, misrepresent their goods, then makes you go through 25 different people across 5 calls, and get 3 different types of advice? Also, 2 staff saying they will email us to initiate a refund, but never doing so?
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CircularLogic (@CircularLogic89) reported@HocKeysidhu @Fidomobile That 2-3 billing cycles is only after the verified the referral. Are you aware there are stipulations with the program? For example, if the referer had not been a customer for 30 days, they wouldn't be eligible to refer.
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thilakam rachuri (@Tr_1815) reportedI was on the call for almost 3 hours and yet there is no proper answer. The problem was, @Fidomobile didn’t charge for all the airlines toll free calls. @Fidomobile choose randomly to charge the bill three times more than the choose plan. #needresponse