Fido Outage Report in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Burnaby, British Columbia

The most recent Fido outage reports came from the following cities: Vancouver.

City	Problem Type	Report Time
Vancouver	Internet	16 days ago
Vancouver	Phone	26 days ago
Vancouver	Phone	2 months ago
New Westminster	Internet	4 months ago
New Westminster	Phone	4 months ago
North Vancouver	Internet	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Adriana Robles (@adrianarobl3s) reported 6 minutes ago from Vancouver, British Columbia

  @Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?

• 
  Jennifer Leigh (@WriteLinesInk) reported 12 minutes ago from Vancouver, British Columbia

  @Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company

• 
  Giovanni Trigona (@GiovanniTrigona) reported 15 minutes ago from Burnaby, British Columbia

  Fido has a customer service

• 
  Ianiv Schweber (@ianiv) reported 22 minutes ago from North Vancouver, British Columbia

  @todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes

• 
  Shan Cajucom (@123shinshan) reported 27 minutes ago from Burnaby, British Columbia

  I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

• 
  Chris Gilbert 🇨🇦 (@stychentyme) reported 28 minutes ago from Delta, British Columbia

  Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔

• 
  Haig Sakouyan (@haigtweets) reported 31 minutes ago from North Vancouver, British Columbia

  @Fidomobile What's up with the outage??

• 
  Jennifer Leigh (@WriteLinesInk) reported 34 minutes ago from Vancouver, British Columbia

  @Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out

• 
  Paul E. Marquis (@RiskManagerCa) reported 34 minutes ago from Vancouver, British Columbia

  @FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service

• 
  Ruan Mendes (@RucaMend) reported 35 minutes ago from Vancouver, British Columbia

  @Fidomobile I really pissed with the service you guys provide!

• 
  Jeanne (@Meanchef) reported 39 minutes ago from Burnaby, British Columbia

  I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

• 
  Nitin Gaba #FSDBetaCanada (@gabanitin) reported 39 minutes ago from Vancouver, British Columbia

  @FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?

• 
  dezi.rulzz (@chandigarhian26) reported 44 minutes ago from Surrey, British Columbia

  @Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

• 
  ♡ Chelsea ♡ (@chelsamander) reported 51 minutes ago from Burnaby, British Columbia

  It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤

• 
  Debbie Hellion (@DebbieHellion) reported 51 minutes ago from Vancouver, British Columbia

  Had to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help

• 
  Tola 🦄 (@oh_tola) reported 56 minutes ago from Vancouver, British Columbia

  Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool

• 
  Dj Spectrom (@sbonger77) reported 57 minutes ago from Vancouver, British Columbia

  Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!

• 
  Louise Gavin (@LoGavin) reported 58 minutes ago from Vancouver, British Columbia

  Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.

• 
  dezi.rulzz (@chandigarhian26) reported 58 minutes ago from Surrey, British Columbia

  @Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

• 
  Haig Sakouyan (@haigtweets) reported 60 minutes ago from North Vancouver, British Columbia

  @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maki (@heyitsmakii) reported 7 minutes ago

  @Fidomobile used to be my favorite. absolutely hate them now lol Have had to talk to them 6 times now and they always say they’ll fix something and never do. What a headache

• 
  Dakota Martai (@FatherFRYZE) reported 8 minutes ago

  I don’t think Telecom companies like @koodo and @Fidomobile should be allowing 3G data to count towards my data allotment. My contract says unlimited 4G/LTE access. Even chatr gets unlimited 2G network. Literally the highest plans in the world and they charge $25 for 1 extra GB

• 
  Chef Chris (@ChefChris757) reported 9 minutes ago

  @Fidomobile @theresacb I do not recommend fido to anyone. They are big scam.. when they try to bring me back they offer good deal and when I use it. They charge me and tell me that it was not in my package and the person who offer me did not write it down. So bullshit. Will sure look for other company

• 
  justspam (@justspa60403737) reported 10 minutes ago

  @FidoSolutions The resolution was that it's finally canceled but bye bye to the money you've been charging me all these months. Cancelling all my accounts with @Fidomobile after all my plans are done - service outages and pulling stuff like this? No thanks

• 
  Risai (@risai04) reported 15 minutes ago

  @Fidomobile worst customer service. Agents come on live chat and don’t even response. This is unacceptable.

• 
  gravisan (@gravisan) reported 16 minutes ago

  @Fidomobile what kind of dog 💩 website do you have? I reset my password to login to my account and it comes up with account closed, when I have an active billable account on there that I need to pay for. If you can't sort this out you should quit the consumer phone business.

• 
  Paul Eberhardt (@CoachEbe) reported 17 minutes ago

  @Fidomobile might have the worst customer service of all time!! I have been disconnected 6 times while trying to live chat with them. It is impossible to even come close to actually speaking to a real person. Bye bye @Fidomobile you guys truly suck!!! #fidosucks

• 
  ΘΕΛΕΙ ΤΡΟΠΟ,ΟΧΙ ΚΟΠΟ (@job88) reported 18 minutes ago

  Trying to get customer service from @Fidomobile and the stupid Jack won't connect. As for calling them ..not optional 🤬🤬

• 
  Andrew Piper (@_akpiper) reported 24 minutes ago

  if you would like to have the worst cellphone experience possible I recommend @Fidomobile.

• 
  K A S H I (@RogannJosh) reported 24 minutes ago

  @Fidomobile Data is not working from this morning , what’s wrong with your network?