Fido Outage Report in Burnaby, British Columbia
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (27%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Fido outage reports came from the following cities: Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone | |
| North Vancouver |
Internet | |
| Burnaby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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Adriana Robles
(@adrianarobl3s) reported
from
Vancouver, British Columbia
@Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?
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Shan Cajucom
(@123shinshan) reported
from
Burnaby, British Columbia
I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers
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Shamim Abbassi
(@ShamimAbbassi) reported
from
Vancouver, British Columbia
@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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Karthi
(@S8Karthi) reported
from
Surrey, British Columbia
@Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.
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Paul E. Marquis
(@RiskManagerCa) reported
from
Vancouver, British Columbia
@FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service
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Jeanne
(@Meanchef) reported
from
New Westminster, British Columbia
Just like that out of service again @Fidomobile @Rogers seriously!! This is bull crap!
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Karthi
(@S8Karthi) reported
from
Surrey, British Columbia
@Fidomobile I have received the bill today but i don't see any credit on bill for the outage. I even received a mail from CEO regarding the credit but i don't see any in the bill.
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Ianiv Schweber
(@ianiv) reported
from
North Vancouver, British Columbia
@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes
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Jeanne
(@Meanchef) reported
from
Burnaby, British Columbia
I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
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nah nah natalie 🦇
(@NahNahNahtahlee) reported
from
Vancouver, British Columbia
Oh ****, the moon was super full awhile ago... Let's see how wine drunk natalie & distracted Jude take the recycling out and sit on the sidewalk again but this time with my ****** broken @SamsungCanada phone cos I'm still broke AF & disabled but loyal to @Fidomobile apparently 🦇
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Ruan Mendes
(@RucaMend) reported
from
Vancouver, British Columbia
@Fidomobile I really pissed with the service you guys provide!
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AP 🤘
(@Aslampatel) reported
from
Surrey, British Columbia
One of the worst service provider in canada @Fidomobile @FidoSolutions
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Vakeel Tau
(@VakeelTau) reported
from
Vancouver, British Columbia
@Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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Chris Gilbert 🇨🇦
(@stychentyme) reported
from
Delta, British Columbia
Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile What's up with the outage??
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Tola 🦄
(@oh_tola) reported
from
Vancouver, British Columbia
Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool
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Nitin Gaba #FSDBetaCanada
(@gabanitin) reported
from
Vancouver, British Columbia
@FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Never Give Up
(@NeverGi38756529) reported
@Fidomobile Full of crap
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Miss Elle
(@Yungshelly) reported
@Fidomobile how is your app or website down almost everyday?
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Fido Solutions
(@FidoSolutions) reported
@RainForestFabby @Fidomobile We're very sorry to see this, if there's something wrong with the modem we gave you, make sure to get in touch with our technical support team, they'll take a look into it and they can get you a new one, if necessary. -Alex
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile Glitch in Ericsson software caused outage in Rogers/ Fido/ Chatr. U hv a 99.9% uptime guarantee frm Ericsson & u compensate only 1 day 2 customers Cheats. #Head customer service Rogers, #CEO Rogers-poor show on customer service/ delight. Canada's worst Telecomnewtork
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Never Give Up
(@DaleMacLean1) reported
@Berry_xox @Fidomobile They love playing games. And after putting me thru a tonne of bs, inferring that I'm a liar, charging me 1500 for a phone I returned. Being promised, guaranteed another phone in 3 days then denying that their customer support said that and saying they dont know who it was
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Never Give Up
(@DaleMacLean1) reported
@Fidomobile curiosity did not bring me here. Originally I came for a phone and a contract but fido shafted me and negated on their customer service persons promise and guarantee to me. And Fido is incapable or unwilling to say they were wrong and they want to make it right.
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Never Give Up
(@DaleMacLean1) reported
@Fidomobile after a nightmare of a week dealing with inept customer service. Canceled contract, dropped to 45$ basic plan and 5 days later after not getting what I was promised, charging me 1500 thinking the bill is finally correct, I get 1st bill for 137.77 after only 5 days
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Sana Amber
(@Amber1Sana) reported
@Fidomobile @Fidomobile worst customer service received by manager olga emplyee id i1648770376, as when i complained to her about wrong charges she kept talking over me and when i asked her to listen to me she hung up on me
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eLbee
(@eLbeeVAL) reported
@RogersHelps @Fidomobile You having issues? My download is 1/1000th of what it's supposed to be... I'd like some assistance. Was on hold for an hour and a half before just giving up...
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Pete Muir
(@PeterMuirlives) reported
@JustinTrudeau Gee. Any way of stopping cell providers @Fidomobile or @BellMobility from cutting off a person's cell service and then continuing for a couple years in charging for service never received? #fidoservice is for the dogs. #Bellmobile is no better, calling a dead friends wife for $