Fido Outage Report in Burnaby, British Columbia
Why is my Fido service not working?
No problems detected
If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
Problems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (28%)
- E-mail (9%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map Near Burnaby, British Columbia
The most recent Fido outage reports came from the following cities: Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 12 days ago |
|
Vancouver
|
Phone | 21 days ago |
|
Vancouver
|
Phone | 2 months ago |
|
New Westminster
|
Internet | 4 months ago |
|
New Westminster
|
Phone | 4 months ago |
|
North Vancouver
|
Internet | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
-
Dj Spectrom (@sbonger77) reported from Vancouver, British ColumbiaHey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!
-
Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia@Fidomobile What's up with the outage??
-
Rob Leslie (@RobLeslie) reported from Richmond, British Columbia@FidoSolutions @tjham2 Same thing for me. Pretty annoying. Very frustrated with Fido's live support chat. I've tried 2 different browsers and the mobile app... Guess I half to call. 🙄
-
Louise Gavin (@LoGavin) reported from Vancouver, British ColumbiaContacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.
-
Tola 🦄 (@oh_tola) reported from Vancouver, British ColumbiaOmg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool
-
Ruan Mendes (@RucaMend) reported from Vancouver, British Columbia@Fidomobile I really pissed with the service you guys provide!
-
Ianiv Schweber (@ianiv) reported from North Vancouver, British Columbia@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes
-
Debbie Hellion (@DebbieHellion) reported from Vancouver, British ColumbiaHad to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help
-
♡ Chelsea ♡ (@chelsamander) reported from Burnaby, British ColumbiaIt should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤
-
Shan Cajucom (@123shinshan) reported from Burnaby, British ColumbiaI am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers
-
Giovanni Trigona (@GiovanniTrigona) reported from Burnaby, British ColumbiaFido has a customer service
-
Jeanne (@Meanchef) reported from Burnaby, British ColumbiaI have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
-
JustinCredible.TV (@JCredTV) reported from North Vancouver, British Columbia@enmand @Bell It's totally unless. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
-
Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out
-
JustinCredible.TV (@JCredTV) reported from North Vancouver, British Columbia@enmand @Bell It's totally unlimited. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
-
Gav (@oakridge604) reported from Burnaby, British ColumbiaApparently Fido changed their Fido roam service such that you pay $7 a day even if you have data roaming turned off. So I got dinged $21 a couple weeks ago for phone service I never used. Thanks @fido !
-
Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
-
Jennifer Leigh (@WriteLinesInk) reported from Vancouver, British Columbia@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company
-
Robby🍁Nightmare🇨🇦 (@Robby_Nightmare) reported from Coquitlam, British Columbia@Acta_non_verba I'm not here to judge... But... Perhaps Fido #Sucks
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Taaaaash (@tachiitaaa) reported@Fidomobile As a loyal customer of many years, I am appalled at the service I have received. I've been left with no option but to use up 100% of my phone data and your CSR offers me nothing more than to PURCHASE additional GBs. Great work. 🙄
-
Karthi (@S8Karthi) reported from Surrey, British Columbia@Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.
-
Straker (@Onelovepeace7) reported@Fidomobile Anyone that feels they were ripped off with Fido scam roaming charges contact me and we can start a class action lawsuit. I checked with a lawyer and it has a VERY good chance of being successful. Cancel your Fido contract!!!
-
bruh (@canuckski17) reported@Fidomobile I cannot make outgoing calls! I want a refund as this is really terrible service right now. @TELUS is not having this issue I think I will switch to them
-
Farana (@Bookkeepingclo2) reported@Fidomobile need to hire better IT staff to support your customers instead of having your customers going in circle.
-
Sudha Pandey (@Sudhagupta30) reportedI am an international student in Canada, struggling to get help from fido for fraud that happened on my account. I have been asked to call after every 3-4 business days from the last one month, but no solution yet. Need help as this is very stressful. @Fidomobile @FidoSolutions
-
Straker (@Onelovepeace7) reported@Fidomobile Nancy call centre supervisor said I was lying to her after I read the text that Fido sent me. Fido is ripping people off daily and their customer service sucks. Cancel your Fido contracts today!!!
-
K💫 (@kristenkowlessr) reportedIs @Fidomobile internet down for anyone else?
-
HAM (@dhyn3s) reported@Fidomobile And the best part is I'm paying for a service that I haven't even gotten yet.
-
Delta C (@Dee5285) reported@Fidomobile Remember when technical support was available?