Fido Outage Report in Burnaby, British Columbia
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (54%)
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Internet (35%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (2%)
Live Outage Map Near Burnaby, British Columbia
The most recent Fido outage reports came from the following cities: Vancouver, Burnaby, Surrey, Coquitlam, North Vancouver and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
Phone | |
| Vancouver |
Total Blackout | |
| Vancouver |
Phone | |
| Burnaby |
Phone | |
| Surrey |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Tola 🦄
(@oh_tola) reported
from
Vancouver, British Columbia
Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool
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Jennifer Leigh
(@WriteLinesInk) reported
from
Vancouver, British Columbia
@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company
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Jennifer Leigh
(@WriteLinesInk) reported
from
Vancouver, British Columbia
@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile What's up with the outage??
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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♡ Chelsea ♡
(@chelsamander) reported
from
Burnaby, British Columbia
It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤
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Adriana Robles
(@adrianarobl3s) reported
from
Vancouver, British Columbia
@Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?
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Jeanne
(@Meanchef) reported
from
Burnaby, British Columbia
I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
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Dj Spectrom
(@sbonger77) reported
from
Vancouver, British Columbia
Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!
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Chris Gilbert 🇨🇦
(@stychentyme) reported
from
Delta, British Columbia
Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔
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Giovanni Trigona
(@GiovanniTrigona) reported
from
Burnaby, British Columbia
Fido has a customer service
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Louise Gavin
(@LoGavin) reported
from
Vancouver, British Columbia
Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.
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Ruan Mendes
(@RucaMend) reported
from
Vancouver, British Columbia
@Fidomobile I really pissed with the service you guys provide!
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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JustinCredible.TV
(@JCredTV) reported
from
North Vancouver, British Columbia
@enmand @Bell It's totally unless. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
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Shan Cajucom
(@123shinshan) reported
from
Burnaby, British Columbia
I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers
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Ianiv Schweber
(@ianiv) reported
from
North Vancouver, British Columbia
@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes
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Debbie Hellion
(@DebbieHellion) reported
from
Vancouver, British Columbia
Had to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help
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JustinCredible.TV
(@JCredTV) reported
from
North Vancouver, British Columbia
@enmand @Bell It's totally unlimited. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Milu19
(@AmitTri29803443) reported
@FidoSolutions @Fidomobile & all the time I have to stay in queue for so many hours while I connect ask jack which is very frustrating 🙃 😑 now I'll think to change service provider after this many years worst experience 😕
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Ivana Santilli
(@IvanaSantilli) reported
@Fidomobile charging me $339 to 'roam like home', NOT. Worst. GPS kept losing signal so a drive that should take 13mins at midnight took me 2 hrs to get home last night, and a scary tour through the darkest alleys, in L.A. not safe.
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BlackSheepMaars
(@BlackSheepMaars) reported
@rogers @Fidomobile your mass email about your sorry for the outage is pointless. I don't really care for your "sorry" when we had no way of buying groceries because your services that you still can't fully be transparent about caused problems for daily banking use.
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Molevanna
(@SleeperMole) reported
@FidoSolutions Don’t know what you mean. The problem is @Fidomobile your customer service is not working. I set up 3 calls through 611 to talk to a person and 3 times did not receive a call at all yet did receive voicemails that stated I was unreachable. Please fix this
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Andrew D'Souza
(@andrewdsouza350) reported
@FidoSolutions @Fidomobile is the home internet spotty or giving issues again?
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🥀
(@lavandxr) reported
@FidoSolutions @Fidomobile you guys just sent me a bill but I still don’t see a credit on the service disruption that I experienced last Friday! This is ridiculous. Where is my credit????
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Prof.Arunachapally Vijayasukharamani, Ph.D
(@RealSalluKhan) reported
@Fidomobile Is there an outage of data? @FidoSolutions
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Rt
(@Rtwestcoast) reported
@FidoSolutions @Fidomobile Total Bullshit, Pain, harassment & unprofessional approach by FIDO. A genuine customer to be labelled fraud without any information,due diligence & locking out of online account services. Need a call back asap & instant resolution. Made it impossible to contact CC which sucks.
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andrei
(@andreibc) reported
Apparently @Fidomobile doesn’t want to have customers anymore. Just spoke with their rep, who informed me that they will compensate me for 1 day of outage, i.e. $2.50(for each line I own). I’m switching all my lines to @Bell #rogersoutage #rogersdown
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Meet patel
(@patelmeet5413) reported
@FidoSolutions @Fidomobile What a joke in name of customer service @Rogers no retention offer given. You don't care about customers. Time for all to change from you guys.