Fido Outage in Burnaby, British Columbia

@Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

@Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.

Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool

I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp

I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers

@Fidomobile What's up with the outage??

@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

@Fidomobile I really pissed with the service you guys provide!

@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes

@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company

@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out

Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.

It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤

Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!

Fido has a customer service

Had to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help

@enmand @Bell It's totally unlimited. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.

@enmand @Bell It's totally unless. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.

@FidoSolutions @tjham2 Same thing for me. Pretty annoying. Very frustrated with Fido's live support chat. I've tried 2 different browsers and the mobile app... Guess I half to call. 🙄

@Acta_non_verba I'm not here to judge... But... Perhaps Fido #Sucks

@Fidomobile you have set the worst service record. On call for past 1 hour just to get a support representative. Internet speed is below 20 mbps for a 75mbps plan. Not sure what to do.

Cell providers need to do better. I got a great offer to switch. So I called @Fidomobile to see they can match, after 15+ years of loyalty they told me no. So I switched providers. Now I get a call from Fido begging me to come back. Maybe treat your customers right the first time

@Fidomobile Don't don't go with this cell service.. Terrible service #avoidfido #fido

I have been a loyal customer with @Fidomobile with over 4 yrs & I have never been so angry at a company as I am now. I had to escalate the call 2 head office & even then I feel like I'll accomplish nothing. After this week I am seriously considering leaving your company. 🤬

@Fidomobile Made a wrong reporting to @TransUnion regarding some late payment that wasn't associated with my account. Coz of this, my credit is getting bad. Fido noted my complaint on 12 April and asked me to wait for 3 weeks. I called Fido today.. was told nothing has been done.

@Rebecca_King77 @Fidomobile Ouch. I hope so too. That sucks big time!

@Jamiepage1000 @Fidomobile Hope it never has any issues... a technical support person can’t come Until Thursday.... THURSDAY So not internet the whole week basically

How is it that Fido always drops the ball when it come to service and customer service. @Fidomobile

Wondering who has the internet service? It’s @Fidomobile

@maxfawcett With @Fidomobile for 19 years. I may have a couple of challenges/issues but they never disappointed me. Also, I always apologize to the person on phone before starting my rant that it isn't directed to you but want my concerns recorded.