Fido Outage Report in Burnaby, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Burnaby come from postal codes V5E.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 29: Problems at Fido
Fido is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (68%)
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Phone (15%)
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Wi-fi (12%)
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Total Blackout (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map Near Burnaby, British Columbia
The most recent Fido outage reports came from the following cities: Burnaby, Vancouver, Surrey, Port Coquitlam, Coquitlam and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Phone | |
| Vancouver |
Total Blackout | |
| Surrey |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Dj Spectrom
(@sbonger77) reported
from
Vancouver, British Columbia
Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!
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Jennifer Leigh
(@WriteLinesInk) reported
from
Vancouver, British Columbia
@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company
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Jennifer Leigh
(@WriteLinesInk) reported
from
Vancouver, British Columbia
@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out
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Giovanni Trigona
(@GiovanniTrigona) reported
from
Burnaby, British Columbia
Fido has a customer service
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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Ruan Mendes
(@RucaMend) reported
from
Vancouver, British Columbia
@Fidomobile I really pissed with the service you guys provide!
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JustinCredible.TV
(@JCredTV) reported
from
North Vancouver, British Columbia
@enmand @Bell It's totally unless. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
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Tola 🦄
(@oh_tola) reported
from
Vancouver, British Columbia
Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile What's up with the outage??
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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JustinCredible.TV
(@JCredTV) reported
from
North Vancouver, British Columbia
@enmand @Bell It's totally unlimited. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.
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Jeanne
(@Meanchef) reported
from
Burnaby, British Columbia
I have no service currently @Rogers and @Fidomobile @FidoSolutions currently NO SERVICE try to connect me with messenger or whatsapp
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♡ Chelsea ♡
(@chelsamander) reported
from
Burnaby, British Columbia
It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤
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Shan Cajucom
(@123shinshan) reported
from
Burnaby, British Columbia
I am expecting a call from my doctor and I don't have a network service. @Fidomobile @Rogers
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Debbie Hellion
(@DebbieHellion) reported
from
Vancouver, British Columbia
Had to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help
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Robby🍁Nightmare🇨🇦
(@Robby_Nightmare) reported
from
Coquitlam, British Columbia
@Acta_non_verba I'm not here to judge... But... Perhaps Fido #Sucks
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Louise Gavin
(@LoGavin) reported
from
Vancouver, British Columbia
Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.
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Ianiv Schweber
(@ianiv) reported
from
North Vancouver, British Columbia
@todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes
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Rob Leslie
(@RobLeslie) reported
from
Richmond, British Columbia
@FidoSolutions @tjham2 Same thing for me. Pretty annoying. Very frustrated with Fido's live support chat. I've tried 2 different browsers and the mobile app... Guess I half to call. 🙄
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Gav
(@oakridge604) reported
from
Burnaby, British Columbia
Apparently Fido changed their Fido roam service such that you pay $7 a day even if you have data roaming turned off. So I got dinged $21 a couple weeks ago for phone service I never used. Thanks @fido !
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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prasun jha
(@prasunjha1) reported
@Fidomobile Promised bill credit of $100 as per terms and conditions is still pending despite several long calls with customer service representative since last 3-4 months after each billing cycle. Not expecting this service. Please resolve this issue at the earliest.
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Lari
(@LarissaDempster) reported
@TorontoStar @Fidomobile And dont even bother calling - its hard to get through and no one will help.
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Gregorio Anselmo
(@GregorioAnselm1) reported
@Fidomobile There was an outage too in Comwave. Now would you call that sheer coincidence. No! I am a comwave subscriber and PQ and BQ made a last to the minute move to stop me from disclosing the truth: Francophone Oblates were responsible for the genocide of the indigenous children!
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IrenesConcierge #TuJadili
(@TuJadili) reported
@ximenesjp @FidoSolutions Exactly! I wonder if they'll compensate those of us who use their network to place or receive international calls? They don't understand the anxiety of family back at home🙄🥹 @Fidomobile i have been your client for over five years abd expect considerable compensation
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Noah
(@noahitsno) reported
Here’s my question: do the folks at @Fidomobile who also got their service cut because of the @Rogers fiasco also get some measly credits?
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jake2020
(@jake20208) reported
@FidoSolutions @Fidomobile I don't have cellular data connection today，can you advise what the issue is??
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AJ
(@SkyNet96927243) reported
@Fidomobile @Rogers worst service. My phone number is still out of service after 6 days!!!! Nobody knows anything. I have fido internet and two phones on fido. I think its time to switch to someone else
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IrenesConcierge #TuJadili
(@TuJadili) reported
@FidoSolutions What is equivalent of 5 days service? Some of us use your network to make international calls? Is that also being considered? @Fidomobile
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Gregorio Anselmo
(@GregorioAnselm1) reported
@Fidomobile The Rogers clan are heroes. Whose taxes do we use to fund infrastructure, education and health care? Billions in Rogers taxes. .and you'll never know if they will be in business the next two or three years..Yes, life is not fair..
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mani 🌘
(@manibiidaash) reported
@Rogers @Fidomobile your internet is actually the worst? one thunderstorm and it's out again?