Fido Outage in Burnaby, British Columbia

@Fidomobile no internet for 3 days now. Can't get to tech support. Fido says it's aware of the problem. So what's the problem! I'm getting so done with this company

@Fidomobile you stupid people. I have better things to do with my life and spend 45 minutes waiting on the phone for you to answer tech support. And if I had goddamn data God I wouldn't need to phone you would I? I can just go online. Not very well-thought-out

Contacted Fido. Please contact an online agent. Online agent, please contact 611. 611 please send a message to the chat support. Chat support, please contact 611. Thank you my life is over.

It should be a crime to force me to listen to top 40 for the 29 minutes i have to wait in the queue to talk to someone on the phone at Fido customer service😤

Hey @FidoSolutions don’t know what’s happening with your staffing. Called to inq about a plan that was offered; rep Joe said nothing doc by prev female rep. Another bad csr experience! Been w Rogers and Fido for 20yrs and this is was loyalty get; frustration!

Fido has a customer service

Had to Tablets stolen out of my Purse The last time was several weeks ago Vancouver Police Sucked big time didn't even show up like they said they would when I called Was tracking my device 😡 Thank you Fido for my new device😁 Solve your own Crimes cause Police suck at help

@enmand @Bell It's totally unlimited. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.

@enmand @Bell It's totally unless. Speed is another subject. At one time Fido had unlimited data plans, it was GPRS...not even 2G. It's still data. This is how Freedom Mobile and most US providers work as well. Simple slow downs, no overages.

@FidoSolutions @tjham2 Same thing for me. Pretty annoying. Very frustrated with Fido's live support chat. I've tried 2 different browsers and the mobile app... Guess I half to call. 🙄

@Acta_non_verba I'm not here to judge... But... Perhaps Fido #Sucks

Apparently Fido changed their Fido roam service such that you pay $7 a day even if you have data roaming turned off. So I got dinged $21 a couple weeks ago for phone service I never used. Thanks @fido !

I have been chatting with @Bell and @Fidomobile customer support service recently, via their website, on my laptop. I should be able to handoff the chat to text message on my phone to continue the conversation on the go. #ux

@Fidomobile Oh! But Fido will be carrying them? I did know the preorder isn’t for a few weeks, but it sounded from the support tech like Fido wasn’t going to carry it at all.

@Fidomobile Is there a reason Fido is not carrying the iPhone 12 Pro Max? Or are you and the support agent I spoke to was just incorrect?

@FidoSolutions @Fidomobile will be filing paperwork on your agents who have mis lead and lied to us since last week about replacement modem for your home internet..5days later found out not one agent attempted send it. We have phone call logs and agent names. Worst service ever

It’s beyond frustrating when @Fidomobile is charging me a phone I never received 🙃

@tunaovoxo07 @Fidomobile Oof, I had a really bad connection this last week, but other then the start of covid and everyone being home, it’s been great

@tunaovoxo07 @Fidomobile I still haven’t had a problem with direct Rogers, is it really that bad in TO?

@Fidomobile Suddenly my monthly plan has been increased by 12$. Tried calling customer care but they don’t seem to be very helpful..can you help me out? @koodo Will you be willing to suggest a good plan for me and my wife? Want to switch from Fido!! Thanks

@Fidomobile why can I not do a simple phone upgrade and instead am prompted to call your customer service number where they'll attempt to charge me the device processing fee (which has happened before)? Just wondering

@Fidomobile Dissappointed. As a new customer who signed up a couple of weeks back, I am still on chat and call with the customer service trying to get my address corrected and internet connection set up. This is a nightmare.@FidoSolutions