Fido Outage in North Park, Ontario

Fido Internet just suddenly went out Anyone else also lose internet using @FidoSolutions Internet in North York, Toronto area of M3H postal code (or anywhere in Toronto/GTA)? Cuz maybe it’s just me Trying the ol’ unplug-plugin of the @Fidomobile modem 🤞🏼 to see if it’ll fix

@Fidomobile please improve your customer service support and representation. Extremely unsatisfactory services provided by your customer care services and representatives

@Fidomobile contacted me today with the worst retention offers. I’ll gladly stay with Virgin mobile since my over 10 years of loyalty meant nothing. In this economy, I refuse to spend more than $40 for a phone plan.

@Fidomobile is really starting to piss me off. I've been trying to get in touch with someone for a week and no one has called me back. Wtf

@Fidomobile hi! I’ve been hearing about Fido customers receiving an extra 5GB a month for the loss of service ? Can you please confirm this ? I checked my app and haven’t gotten it yet… thanks !

@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks

@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.

@Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.

@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.

@Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒

Horribe @Fidomobile , unbelievable bad customer service #Fido

@Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!

@Fidomobile internet outage? Mine just dropped…

Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!

@Fidomobile u getting issues with civerage around east york toronto rn?

@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤

@Fidomobile Managed to replace it. Hope it'll help.

@Fidomobile What about the current customer? Can I get this deal?

@Fidomobile What about the old customer? 😔

Hey @Fidomobile @FidoSolutions why I am just getting 3G network for the past few days? Ugh 😑

@Fidomobile worst customer service. I have 2 years of relationship with multiple lines but still customer service has no solution to my problem. Either your team only apologises for disconnects the line while talking/chatting. Time to switch to another provider.

@Fidomobile.. trying to reach you for more than one week, your in-person customer service is the worst, couldn't help me at all with one simple request. The "deal" you offered from 3 months ago still doesn't work. Planning on changing to a better provider. Thanks!

@FidoSolutions . Which she’s been told for the past two months. Is this a reasonable wait time? I don’t know why you or @Fidomobile think this is acceptable customer “service.” She has been a loyal customer for many years but your lack of concern to assist her will make her look elsewhere.

@Fidomobile @FidoSolutions got charged for international roaming for 8-9 days incorrectly. No support from customer care. Either solve this problem or let know how to close Fido account. #badcustomerservice #overcharged

@Fidomobile requested so many times Twitter DM and try to reach out no one picked up the call always on the hold.are you going to resolve the issue or not?

@Fidomobile the most pathetic connection of Canada. Customer care doesn’t answer the phone. Just keep sending unnecessary bills. Trust me don’t go with Fido or parent companies. #canada #telecommunications

Ohh @Fidomobile @FidoSolutions It’s always a joy to call and receive no customer support 🫠

@Fidomobile I never left: been with @Fidomobile since 2002 when they were Microcell Solutions!

I’m back to being a happy @Fidomobile customer, now that I’ll be paying 2/3 of what I was previously paying for my monthly plan!

@Fidomobile Would Fido suspend service if I charged back the incorrect charge through my credit card?