Fido Outage in Mississauga, Ontario

@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

@phil_157 @Fidomobile Every last bit of this is to cut jobs and reduce costs for the corporation. It's all at the expense of the consumer, who receives poorer service and yet no decrease in costs.

@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

Been a loyal customer with @FidoSolutions @Fidomobile, is this seriously how you treat customers... I never should have left @virginmobilecan .... never had a carrier try to rip me off before

@Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

Since @FreedomMobile offers for a long time customer are garbage, I am looking @Fidomobile $39 deal for freedom customers. What phones are included in this sign up offer? Also how much is it to add USA data when needed?

Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

@Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

@Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

@FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

I know I’m always running from my problems because Im even scared to check the fido app to see how much data I have left

Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.

@LifeSauga @lolswizzle @kimberleeeyyyy @CarryTelecom I think so too. Rogers or Fido customers are not to be having issues

FIDO "Forget it, drive on." Do not hang on to old hurts and grudges. Keep moving forward and try to leave those burdens behind you.

@Fidomobile I've never been so insulted in my life by a customer service rep. Never going to go with a fido company again.

@Fidomobile Absolutely rubbish, i am sitting for 2 hours to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

Public service announcement. If you’re thinking about switching to @Fidomobile do yourself a favour and don’t. Worst customer service I’ve ever had in my life. Spent close to 7 hrs this week on hold. They don’t care about you and just want your money for a substandard service

Hi @Fidomobile you sent me a broken modem and I need a new one right away. The part where the coax cable attaches is not connected to the unit. Very disappointing

@FidoSolutions .@Fidomobile Still awaiting the “help” that you said you’d be “happy” to provide. So far all I’ve received is slow-motion “we’ll ask you a bunch of redundant questions, give you “solutions” that don’t work, resulting in exactly where I was two days ago.” So…👎

@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

Hey @Fidomobile I'm no longer a customer so I can't contact a rep on the phone using my number (IVR barrier), and the Live Chat gives a "Server Error" - please respond to my DM when you can. Have a question regarding a credit on my account.

I've been a @Fidomobile customer for nine years, since moving to Canada. Here's a thread about the worst customer service I've ever had, and how no one should use Fido. Ever.

@Fidomobile The customer service is ridiculous with you guys. I don't know how many times in the last 2 weeks you guys made me waste my time.

@Fidomobile @FidoSolutions I have been trying to get in touch with you guys since 3 days..Its regarding my billing issue. Can you please schedule a call back? Thanks

@Fidomobile 1 billion in annual revenue and you can't solve this issue that puts all ROGERs customers at fraud risk...terrible look for a terrible company @Rogers

@Fidomobile Fido is a **** division of Rogers. Constant Chinese fido crank calls, no solution besides blocking number but doesn't work because always changes....terrible company, the worst @Rogers