Fido Outage in Vaughan, Ontario

@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?

@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

@FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

@Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

@Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

@Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

@FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.

FIDO "Forget it, drive on." Do not hang on to old hurts and grudges. Keep moving forward and try to leave those burdens behind you.

@Fidomobile I've never been so insulted in my life by a customer service rep. Never going to go with a fido company again.

@Fidomobile Absolutely rubbish, i am sitting for 2 hours to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

@Fidomobile Absolutely rubbish, i am sottong to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

Giving customer a defective phone and refusing to take it back (supposedly because i don’t have the original box ) even if my 30 days satisfaction period is not over = BAD CUSTOMER SERVICE. @Fidomobile @Bologna72 #defectivephone #takeitback #dobetter

@Fidomobile I have always had bad customer experience with Fido, and have decided that I will start looking at my options with different providers.

@Fidomobile I contacted customer service in order to get a refund of the roaming fee because I didn’t not use my phone on roaming at anytime since I had a local line. I contacted customer service, but the first person I spoke to placed me on hold for 10 minutes and ended up hanging up.

@Fidomobile remind me never to use Fido as an internet provider. Worst experience and biggest cheats of all time!

@Fidomobile @LidoPimienta @WitchProphet You are also something I have big problem do you think I live for you? Ho ******** you think you are trying to stole my money

@zetaran @Fidomobile Shut up your jokes are bad

@zetaran @Fidomobile at least I didn’t almost fail physics 🖕🖕

@Fidomobile haven't had internet on my phone all day. Customer service is supposed to call me back but nothing so far. Frustrating. Plz help.

@Fidomobile why am I getting ads for your service randomly through my google speaker??

@Fidomobile @FidoSolutions your customer service is the biggest piece of **** and waste of time I think I’ve ever experience. You are a telephone company who’s lines can’t hold who calls without disconnecting customers. You have called me 107 times in the last 4 months.