Fido Outage in Vaughan, Ontario

Very disappointed by customer service from @Fidomobile Charged $85 in roaming charges when I had my roaming turned off. I think it’s time for a new provider. #fido #fidomobility #disappointed #poorcustomerservice

.@1Password it's very problematic that the only way of recovering 2FA is through a recognized browser. I never use the browser on my personal computer because I have the app. Worst, it's not possible to issue backup codes for cold storage or use a FIDO Yubikey.

@Fidomobile @FidoSolutions What an amazing service provider you are with the reach across Toronto area. Call Drop - Being faced at Danforth Area. No Service - While traveling the TTC from Bathurst to Kennedy. THANK YOU so much for this BAD NETWORK! #Refrain #FIDO #Network 👎

@Rogers and @Fido should offer their clients free therapy sessions after we have to deal with their call centres. I called @Rogers, got hung up on 3 times, and waited for 20 mins the 4th time. Called @Fido and got hung up on 3 times. I feel hopeless and empty inside. Help.

@SDGreenall I'm with Fido and I'm pretty happy. Decent price, but not "discount" service. I get great coverage. Includes my Spotify membership. I do BYOD though - not sure what the phone plans are if you don't buy your device outright.

@Rogers @TELUS @Bell Hi there. I'm with Fido right now but am looking to move because they do not support Apple watch. My plan with them is 10gB for $60. Do you have a similar plan that I could move to? I'd be interested in adding the watch option as well. Thanks

A @fido @FidoSolutions @Fidomobile employee asked “What’s your address?” And “what’s your email” as the only two security questions when accessing an account... these companies need to up their customer service standards. #BadCustomerService

I have never felt so much like a criminal in my life. All I am trying to do is purchase an additional product and service form a company (@bell ) I have a 30+ year relationship. 5 hours later I have just been asked for photoid for the 3rd time! Fido is across the hall!

It’s been over an hour and 45 mins on the phone with Fido + thrown around to 3 different representatives and none of my issues have been delt with. Smh I’m so annoyed with this company

@FidoSolutions I have Fido home internet, and find that the speeds fluctuate enormously. I tested my connection this morning using only 1 connected device and speed was extremely poor. Are you throttling, and if so, is it time based and platform based, or, should I just switch? T

More than happy to pay my Fido Bill Fido thank you for the service

I did mention to them that I was a previous Fido customer that left to go to Rogers and we know all know the story with Rogers so I'm back and I'm happy and thank you

Fido I did respond to your customer service survey app on my new activation with

@bill_bonker "What's that, Fido?" "Woof. Woof!" "There's a problem at the old Tractor Works in Stalingrad? The entire Sixth Army fell into a trap?" "Woof!"

CAPCOM: "We're considering a slip in the midcourse a half hour to give FIDO another half hour's tracking so he can get a little bit more confidence in his solution. If that's agreeable with you guys, we'd like to proceed that way. Over." Young: "Okay with us." #Apollo10 #Apollo50

I just realized after my call to @Fidomobile @FidoSolutions customer care, they use voice match authentication aka voice biometrics to recognize customers. No more waisting time verifying postal code 👍and other personal info 👍#cooltech #fido #AI #MI #CustomerService

I just spent 47 minutes explaining to the Fido customer service rep how to fix my problem step by step 😂

Hey @apple getting the iPhone 6 was one of the worst mistakes I have ever made. Only had it for a year it’s another year on my plan before I can replace it ( unless Fido lets me change it early) and when I do I’m smashing this shit with a hammer.

@appenz @krmarko @Google @nyuniversity @UCSDnews @FIDOAlliance @Yubico I'm aware of how they work and their obstacles. What I am curious about is how they did in the study. Seems like they should also be at least as secure as FIDO keys. I'm not interested in biometrics on my devices. Never will use them.

@w_fidoo SRSLYYYY never again fido ever

Further update: the woman claims her dog never barks. The lead opposition passenger is suspicious. Fido is not helping as he continues to bark

@johnsonave I've heard good things about Freedom Mobile (owned by Shaw). I'm a Fido (owned by Rogers) customer. Not sure what their plans are like above 5GB (my plan). Agreed - it is none of their business.

@samanthaeaston Oh I know I had the same issue with mine and then they charged me 500 bucks and I was like no **** you. Switched to Fido with no shit

@CarmichaelDave @RexChapman I was waiting for the windowless white van to come down the road and snatch him while fido watched.