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Fido

Fido outages and service status in La Prairie, Quebec

Problems detected

Users are reporting problems related to: phone, internet and e-mail.

Full Outage Map
  • Fido generated 0 outage signals in the last 24 hours around La Prairie, including 0 direct reports.

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours in La Prairie, Quebec

The chart below shows the number of Fido reports we have received in the last 24 hours from users in La Prairie, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 24: Problems at Fido

Fido is having issues since 11:40 PM EST. Are you also affected? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fido Issues Reports Near La Prairie, Quebec

Latest outage, problems and issue reports in La Prairie and nearby locations:

  • joecconde
    Jose, sin tilde. (@joecconde) reported from Westmount, Quebec

    @Fidomobile You told us we were to receive a discount for the outage, however, my bill doesn’t reflect any discount at all! What’s going on?

  • richard_beck
    Richard Beck (@richard_beck) reported from Longueuil, Quebec

    @jonkay Why is that unsurprising from Rogers. I’ve always been with their discount brand, Fido, and always had great service from them.

  • richard_beck
    Richard Beck (@richard_beck) reported from La Prairie, Quebec

    @reneritchie Come over to the bright side that is Fido - never had that happen to me

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • JuliusTeeko
    Julius & Teeko (@JuliusTeeko) reported

    @Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...

  • QuantumAephraim
    Aephraim Steinberg (@QuantumAephraim) reported

    @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

  • howardruns
    Howard Bailey (@howardruns) reported

    @Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.

  • jayant_vohra1
    Jayant (@jayant_vohra1) reported

    @Fidomobile I have trying to contact your customer support while i am in india for a while and there is no way to do that. Is that how you support your customer ?

  • GreencitygalTO
    Nicole (@GreencitygalTO) reported

    @Fidomobile @RogersHelps Team I need some help! Transfered my mom's existing number from Rogers to Fido, but we are getting billed by both! Rogers is billing old #, Fido is billed new #, and her existing Rogers number should have transferred over. Who do I start with for help?

  • floofydoofbkup
    Pete (@floofydoofbkup) reported

    @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

  • kuailenanhai111
    gebilaowang (@kuailenanhai111) reported

    @Fidomobile I have already left Canada since June 2025 and will no longer use this plan and phone number. However, Fido keep charging me for 5 months. I can not cancel my plan online and also I can not talk to a specialist. Please help me to cancel my plan and STOP CHARGING ME anymore!

  • boomchek
    boomchek (@boomchek) reported

    @KayLillyFleur @Fidomobile Atrocious customer service. Ai phone bot is horrible and wanted to book a call for me with a live person 4 days from now on Tuesday. Unacceptable. Will be looking to cancel after 20 years with @FidoSolutions with same phone number.

  • NHGANG240
    Flair905 (@NHGANG240) reported

    @Fidomobile is the WORST company on Earth

  • _thiccmorena
    Morena (@_thiccmorena) reported

    @Fidomobile haven’t had my phone plan for a year and already you’re increasing the rate? Wtf. It’s been like 10 months since I switched to Fido. Tried to contact someone through chat but it seems only option is phone call. I’m deaf, I prefer taking to someone chat