Is Freedom Mobile having an outage in Burlington, Ontario?

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

 No problems detected at Freedom Mobile

Freedom Mobile in Burlington, Ontario problems in the last 24 hours

Freedom Mobile Outage Chart in Burlington, Ontario

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Phone
(48.72%)
Internet
(25.64%)
Total Blackout
(17.95%)
TV
(5.13%)
Wi-fi
(2.56%)

Freedom Mobile Outage Map Near Burlington, Ontario

The most recent outage reports and issues originated from Toronto, Ancaster, Hamilton, Stoney Creek, Oakville and Milton.

Freedom Mobile in Burlington, Ontario Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports Near Burlington, Ontario

Latest outage, problems and issue reports in Burlington, Ontario and nearby locations:
  • whelanmj Mike Whelan (@whelanmj) reported from Toronto, Ontario

    @freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

  • llsebben Laura (@llsebben) reported from Toronto, Ontario

    Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

  • ScarbFestTO TD Presents Scarborough Festival (@ScarbFestTO) reported from Toronto, Ontario

    @FreedomMobile having issues with one of our lines cannot receive incoming calls

  • carpenter_maas Jorg Maas (@carpenter_maas) reported from Hamilton, Ontario

    @freedomsupport @lade_mark You guys can’t even manage to broadcast a decent signal in the Hamilton area! I’m in my own house and can’t make a phone call!!!! Two bars!🤬🤯

  • RichardKCarlson Richard Carlson (@RichardKCarlson) reported from Toronto, Ontario

    @FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!

  • Simone_RC67 Simone RC 🇺🇸🇨🇦💜 (@Simone_RC67) reported from Toronto, Ontario

    @AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

  • carpenter_maas Jorg Maas (@carpenter_maas) reported from Hamilton, Ontario

    @tshirtbae93 @mitch909 @chopstix21 @Rogers @FreedomMobile Difference for me wasn’t the price. But more Gigs. But I regret switching because of lack of signal just about anywhere I go. Specially once I leave the so called home network. No service outside of home network. Even though they said it would be covered by their partner networks

  • carpenter_maas Jorg Maas (@carpenter_maas) reported from Hamilton, Ontario

    @chopstix21 @mitch909 @Rogers @FreedomMobile NOTL is one of the worst areas for any service coverage I work in that area a lot. And it’s terrible

  • TechWithRed Marianthe Mesbouris (@TechWithRed) reported from Toronto, Ontario

    @FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!

  • Willem_Michael Willem de Ruijter (@Willem_Michael) reported from Toronto, Ontario

    I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

  • carpenter_maas Jorg Maas (@carpenter_maas) reported from Hamilton, Ontario

    @thebigguy86 @Mike_Bellegarde @FreedomMobile Now all you have to do is find a decent signal to use your 3 phones 🥴🤪

  • atharafzal Athar Afzal (@atharafzal) reported from Oakville, Ontario

    @freedomsupport Oh no - that’s bad!

  • Steve_Genier Steve G (@Steve_Genier) reported from Burlington, Ontario

    @FreedomMobile the worst service I’ve ever had! Terrible call coverage, can’t connect to the internet even when I have full bars showing and LTE to boot! Never should have left my other carrier! Garage! #freedommobile

  • mattrorabeck Matt Rorabeck (@mattrorabeck) reported from Toronto, Ontario

    Uh, @FreedomMobile has been down all morning and there hasn’t been a single word from them on social or anywhere. 😒 🙄

  • atharafzal Athar Afzal (@atharafzal) reported from Burlington, Ontario

    @Shak1948 @freedomsupport Sorry to hear this - but always go to a corporately owned @FreedomMobile store - they give better service than the franchised ones

  • atharafzal Athar Afzal (@atharafzal) reported from Burlington, Ontario

    @freedomsupport Many years ago when I had your service with Wind mobile, I was told that there is a slight I could go to to report spots which was not getting service. Does that still exist as I have issues on Brant Street and & Dundas in Burlington.

  • carpenter_maas Jorg Maas (@carpenter_maas) reported from Hamilton, Ontario

    @freedomsupport Well I have an everywhere 49 plan with 6 gig of data and I can’t get any internet outside of my home network! And as far as I understood from when I signed up with freedom. That would be included in my plan.

  • carpenter_maas Jorg Maas (@carpenter_maas) reported from Hamilton, Ontario

    @freedomsupport Well I have an everywhere 49 plan with 6 gig of data and I can’t get any internet outside of my home network! And as far as I understood from when I signed up with freedom. That would be included in my plan.

  • carpenter_maas Jorg Maas (@carpenter_maas) reported from Hamilton, Ontario

    @wanderpow @ROCKthusiast @FreedomMobile You’ll get more Gigs with freedom for your money, but you’ll sacrifice on service coverage for sure. And forget about getting data outside home area. And if you upgrade your phone, that’s on top just like anywhere else.

  • TeoZapata SalchiPapi 🇨🇴 (@TeoZapata) reported from Burlington, Ontario

    @FreedomMobile you guys should really investigate in how some of your Costumer Support assists your costumers. I should not have to be put on hold for 4 minutes after every single question I have. . Roughly 30 minutes into a call and I still didn’t get an answer.

  • bruce_in Bruce MacNeil (@bruce_in) reported from Toronto, Ontario

    Long term customer of @FreedomMobile really noticing the added cost since the Shaw takeover. Slow network as the clamber for nickels and dimes continues. #Mobility #Canada #Toronto

  • tedbutler9 Ted Butler (@tedbutler9) reported from Toronto, Ontario

    @badbrad888 @TrafficLA_ @JustinTrudeau @Bell @Rogers @TELUS @FreedomMobile Chinese phones are a Trojan horse of viruses intended to take us down

  • anthony46938968 Sungmanitu2018 (@anthony46938968) reported from Toronto, Ontario

    I'm not impressed with your service @FreedomMobile We have danced enough ! Time to consider another partner.

  • DeanLubaki ? (@DeanLubaki) reported from Toronto, Ontario

    .@FreedomMobile staff at your Eaton Centre store said to me: "we can't just sell you a SIM we have to activate it". Hummm then why is there an online activation option? Your staff want their commission so bad they're lying to me?

  • godsonwayesu GOD's SON (@godsonwayesu) reported from Toronto, Ontario

    @freedomsupport I need a free phone. Been a valuable customer for 5 years and I can't get a contract with you guys?¿ It doesn't make sense.

  • FreezaChin 何兆安 (@FreezaChin) reported from Toronto, Ontario

    @thisisgrump @Rogers @FreedomMobile If anything I’m getting better reception in places where it used to be shit ie basement venues

  • FreezaChin 何兆安 (@FreezaChin) reported from Toronto, Ontario

    @thisisgrump @Rogers @FreedomMobile I waited for @jayemkayem to have the plan for almost two months first and she had zero problems even in England so nah

  • HabtomKidane Habtom Kidane (@HabtomKidane) reported from Toronto, Ontario

    @FreedomMobile 2/2 .. I have a video mistreating us and refusing from giving us adequate information of z product, calling “ignorance” when I told him that “customer is a king and should b treated as kings and queens” I am freedom client & please tell me if credit card is needed to buy a SIM ?

  • jeremyBanks Jeremy (@jeremyBanks) reported from Toronto, Ontario

    @freedomsupport’s website is so broken you can’t manage your phone from your phone and so inaccessible it should be a civil rights violation. It just locked me out again because it failed to load its captcha result five times in a row. Don’t want my money? I’ll pay Bell instead.

  • imigliano73 Isabella Migliano (@imigliano73) reported from Toronto, Ontario

    @FreedomMobile is the network down. My text messages to other freedom mobile users are not going through?

  • TheEnterTayner MurDucktales (@TheEnterTayner) reported from Toronto, Ontario

    @FreedomMobile who would i contact about an employee issue?

  • zaviaarrayyan Syed Mohsin Rizvi (@zaviaarrayyan) reported from Milton, Ontario

    @freedomsupport i recently had a conversation with Freedom customer support. They need proper training about their companies packages, They need to be courtios rather than aaggressive. Pretty bad experience with freedom, call reception is very poor.

  • sungmanitu1958 Sungmanitu1958 (@sungmanitu1958) reported from Toronto, Ontario

    @FreedomMobile WTF ! YOU NEED TO FIX MY CONNECTION TO THE INTERNET! I PAYED YOUR BILL EARLY! GIVE ME MY SERVICE!!!!

  • mikiewhite Michael White (@mikiewhite) reported from Toronto, Ontario

    @freedomsupport Question: I notice my pixel 2 xl, screen is more fun than when I first got the phone. The problem started 3 weeks after I got the phone. Any suggestions

  • flyporter20 Steve Burnell (@flyporter20) reported from Toronto, Ontario

    @freedomsupport why cant I make calls? My phone says "not registered on the network?

  • eanbowman Softness Guaranteed ? (@eanbowman) reported from Toronto, Ontario

    @FreedomMobile sync-but-no-surf all along the Martin Goodman Trail in Toronto this morning. (Full bars but no 4G signal. Tried all usual diagnosis steps.) Just an FYI. No I don't want to talk to a CSR. Just let your network team know 4G backbone is acting up.

  • lamoywilliams Lamoy (@lamoywilliams) reported from Toronto, Ontario

    @freedomsupport I’m customer of 10 years. I’ve been with Wind before it became #freedommobile my account is still showing a balance that needs to be cleared. I never had a late payment & was probably your best customer. Don’t ruin my perfect credit rating.Please fix @ConsumerSOS

  • pels_bad Perdue (@pels_bad) reported from Toronto, Ontario

    @FreedomMobile your customer service is shitty

  • ITSWH0RECHATA ᴍɪɢᴜᴇʟ ᴄᴏʟɪɴ ?? (@ITSWH0RECHATA) reported from Toronto, Ontario

    @FreedomMobile My LTE is not working :/ neither my 3G

  • CraftBeersBlog Craft Beer Diaries (@CraftBeersBlog) reported from Burlington, Ontario

    @kayak360 @FreedomMobile Switched to @PublicMobile from @FreedomMobile last year. Never looked back.

  • treygeiger Trey Geiger (@treygeiger) reported from Toronto, Ontario

    @freedomsupport I've been getting 3X daily calls from random Somalia numbers over the past few days. I've blocked but new ones keep coming. Can you help? Can I (or you) simply block the entire area code? This didn't happen with my phone # until I moved to Freedom.

  • nataliamanzocco gary giygas (@nataliamanzocco) reported from Toronto, Ontario

    See, @freedommobile does this great thing where they LOOK AT YOUR BANK ACCOUNT/CREDIT CARD and if you don't have all the funds for your bill available at that exact second, regardless of when your bill is due, they suspend your phone service. Without warning.

  • nataliamanzocco gary giygas (@nataliamanzocco) reported from Toronto, Ontario

    (GRATUITOUS CUSTOMER SERVIXCE RANT AHEAD) Hey you know what sucks even more than @freedommobile charging me hundreds for phone calls from Italy "to Switzerland" (they were absolutely phone calls to Venice)?

  • dundastard Randy Kay (@dundastard) reported from Hamilton, Ontario

    @freedomsupport So the reseller doesn't get any help for replacing a manufacturer's defective device? Just "sorry you bought a defective phone from us"? You have no help to provide your customers to fix the problem? This seems like very poor customer service. @HuaweiMobile have anything?

  • dundastard Randy Kay (@dundastard) reported from Hamilton, Ontario

    @FreedomMobile what is your policy on replacing defective #Nexus6p phones with battery drain issues? We bought one in 2015, had it replaced in January 2017, but the new phone had same issues.

  • ombraclaris Ombra Claris (@ombraclaris) reported from Toronto, Ontario

    @freedomsupport your customer service probably is a six and a half to seven and a half out of 10 I've called on other issues

  • sungmanitu1958 Sungmanitu1958 (@sungmanitu1958) reported from Toronto, Ontario

    @FreedomMobile I just checked my data usage... 6.2g used so far out of my 10g plan so what's your problem!? I have lots left so don't slow me down! I have important work to do!

  • sungmanitu1958 Sungmanitu1958 (@sungmanitu1958) reported from Toronto, Ontario

    @freedomsupport I don't like your service. It's time to review my options again.

  • sungmanitu1958 Sungmanitu1958 (@sungmanitu1958) reported from Toronto, Ontario

    @FreedomMobile change your name because it has nothing to do with freedom. You service providers in #Canada need to be investigated by the @CRTCHearings for the exorbitant fees you change with little data that all Canadians are getting hosed for! I don't appreciate your warnings

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • fnkengne xan (@fnkengne) reported

    @FreedomMobile I paid my overdue balance but I still got no service What gives

  • AustInJGray01 Austin Gray (@AustInJGray01) reported

    @freedomsupport Didn't mean to come off as an sarcastic* Just saying ur prices aren't your problem.

  • AustInJGray01 Austin Gray (@AustInJGray01) reported

    @FreedomMobile Buy more towers and your service might be worth it,...Ask Shaw to foot the bill. Or if they were smart they would let you use there public wifi network as a virtual cellular network but what do I know...

  • harp_shamrock 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport I'd imagine it's both ways. On the drop down menu on the phone where it says calls will be made over WiFi, that tab says unable to connect.

  • harp_shamrock 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport No, it's sporadic. It says unable to connect, contact customer care. Reseting the phone generally works, but only for a few hours, then it disconnects.

  • whelanmj Mike Whelan (@whelanmj) reported from Toronto, Ontario

    @freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

  • harp_shamrock 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport my WiFi calling keeps disconnecting. It's been like that for the past two days. Any help would be appreciated. Thanks

  • 1D4N Eid Ligata (@1D4N) reported

    @freedomsupport need help regarding sister in-law wifi calling registration, and getting just runaround from call Centre.

  • stepstephstephy Stephy (@stepstephstephy) reported

    @FreedomMobile site is broken is no one has fixed it in over a year. Instead im running around in circles asking these ppl to let me in on my own account.

  • Welsh_Canadian Michael Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇨🇦 (@Welsh_Canadian) reported

    @trevor_land @FreedomMobile You have been told there is a process to deal with this issue but you refuse to partake in it as you don't think that the CSRs are important enough. Just go through the steps they ask you to and some sort of resolution will be reached.