Freedom Mobile Outage Report in Burlington, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Burlington, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Burlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map Near Burlington, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Milton, Ancaster and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Toronto |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Burlington, Ontario
Latest outage, problems and issue reports in Burlington and nearby locations:
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Tai Tang
(@tallpagee) reported
from
Toronto, Ontario
@freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+
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Shohan Chowdhury
(@ShohanSoham) reported
from
Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.
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Nicole {Top 9%}
(@nicolexlillie) reported
from
Oakville, Ontario
@FreedomMobile when your customer service tells me to calm down even though they keep talking over me and won't even let me get a word out
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.
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Pedro Marques
(@MetroManTO) reported
from
Toronto, Ontario
@FreedomMobile I’ve had a 5G capable iPhone for over a month now and still no idea of when Freedom will provide the service. Should I just go back to @Bell? Please don’t send me a link to an old page on your site that’s been promising 5G for years. Give your customers a date.
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
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Bruce Miller
(@cbrucemiller) reported
from
Hamilton, Ontario
@freedomsupport Hi, is there an issue with incoming SMS texts in the Hamilton area?
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kat
(@katlikethief) reported
from
Toronto, Ontario
@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...
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kat
(@katlikethief) reported
from
Toronto, Ontario
hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
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Call Me Scotty
(@andreammscott) reported
from
Toronto, Ontario
@freedomsupport Hi. I've been getting an 'error 38' message since 6:30pm on January 14 and unable to send texts. How do I fix this?
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working
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rin
(@OtarineMusic) reported
from
Toronto, Ontario
@freedomsupport is there any information as to when Freedom intends to launch its 5G service?
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
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Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
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Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
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James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
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Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
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Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile
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SemiLaVie
(@capitalbossette) reported
I know I haven’t been paying a second phone bill for two months now cause I guess these employees don’t know what unblacklist my phone means whole time it wasn’t even the phone they just gave me a SIM card for a number that don’t exist , what the actual **** @FreedomMobile 🤬🤬🤬
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Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile
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SemiLaVie
(@capitalbossette) reported
I know I haven’t been paying a second phone bill for two months now cause I guess these employees don’t know what unblacklist my phone means whole time it wasn’t even the phone they just gave me a SIM card for a number that don’t exist , what the actual **** @FreedomMobile 🤬🤬🤬
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Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile