Freedom Mobile Outage in Coquitlam, British Columbia

@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

@freedomsupport Wow I thought my phone was broken

@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

@freedomsupport just reporting a really weak signal zone in Maple Ridge - 232st & 124Ave (the entire neighbourhood is iffy and no data inside my house)

@freedomsupport I've talked to Freedom "loyalty" department and I'm told I'd have to pay the phone tab which makes no sense cause I can't use the phone with your "service"! I use my phone for work and this is really causing stress and anxiety.

@freedomsupport On the phone we install a device profile, it sends a text message to confirm we are with Freedom, then it logs in automatically for me. I have never had a user name/password for Shaw. I’ll give them a shout.

@freedomsupport my wife works in Abbotsford and seems to have zero data at her office. How can we make sure her iPhone switches to 3G if the LTE signal isn’t strong enough.

Service seems to be down in #Vancouver , would be nice to know if its a system outage.@FreedomMobile #freedommobile

@freedomsupport So, the problem was an installed configuration profile from @FreedomMobile, which made any other changes, reset attempts or so useless. You could have told me that, @freedomsupport. CC: @FidoSolutions

@freedomsupport Sounds great. Check my DMs. They’re still trying to figure out why I can only receive incoming calls some of the time...and that’s on network or WiFi calling.

@freedomsupport Don’t need to reach out, just letting you know it’s time to update your app. Slow and buggy. Thank You

@FreedomMobile your app takes forever to open. Let’s fix this please thank you

If anyone using #freedommobile, please disable volte for lower mainland area in order to resolve receiving call issue. It works on 4g wcdma.

Great news @FreedomMobile your website is broken and I cannot pre-order the new Google phone without having to talk to a person.

@freedomsupport Expand? It used to be ok. So are you guys experiencing trouble in your connections on tunnels? So right now I have to deal with no service connections, i take the train from richmond to downtown everyday.

Still no network connections at all from marine drive to waterfront stations. Its really getting annoying now. @freedomsupport

@FreedomMobile @freedomsupport I’m constantly stuck on 3G - it occasionally flickers back to LTE for a few seconds and then dies again. In the meantime the network is completely unusable! Is there some kind of outage on the network?

@freedomsupport odd... whenever freedom had outage, calls also stopped. But this time only data hahaha

@freedomsupport Yes throttled wouldn't be an issue. Your throttling is not slow, it's stationary.

@GwapogiTalaga @freedomsupport Well, then you're expecting a National provider to offer the same rates as a Regional provider but provide more service.

@FreedomMobile go **** yourself I'm cancelling my plans and numbers. Can't even trust you on the billing and now I have no service. ****

@FreedomMobile Costs you nothing to give us many more GB than the bare minimum. And it isn't unlimited and that word should never be used. It is false advertising. It is a very limited couple of GB in a world where data is at its cheapest and then your connection is killed to barely a crawl.

It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

@FreedomMobile There service is absolutely shit ... stay all ******** away from this garbage

@FreedomMobile 2- no further ahead to know about the promotion or to understand what may be possible if I want to upgrade to a new iPhone.I simply don’t understand how this business continues to run with such poor customer service it is completely frustrating!

@FreedomMobile Here’s a question. I go into store because I received an email about a promotion and they are unable to help… i phone customer service and the noise in the background is SO LOUD that the person has repeatedly asked me to tell him what I’m calling about.

@gimli_cat @FreedomMobile 50 percent of the time I have little signal I feel you

@ISED_CA @NavdeepSBains Lost in reporting of @NavdeepSBains mandate letter, was key section of @CompBureau report to #CRTC: • Mandated MVNO would hurt disruptors (@FreedomMobile @Videotron & @Eastlink) worst • May impact incentives to invest in high quality networks in Canada Hardly an endorsement