Freedom Mobile

Freedom Mobile Outage Report in Burnaby, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Burnaby, British Columbia 04/26/2025 11:05

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (35%)

    Internet (35%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. TV (1%)

    TV (1%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Surrey and Richmond.

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City Problem Type Report Time
CanadaVancouver Phone
CanadaVancouver Phone
CanadaVancouver Phone
CanadaVancouver Internet
CanadaSurrey Internet
CanadaVancouver Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • danddrost Bipolarhitchhiker (@danddrost) reported from Burnaby, British Columbia

    @FreedomMobile Lousy company, lousy coverage. Make offers and deals they have no intention of honoring. Customer service is low level and uninformed

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • iamgroot11 Dallas Groot (@iamgroot11) reported from Grandview-Woodlands, British Columbia

    So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

  • djddjk 동진 DAVID 김 (@djddjk) reported from Vancouver, British Columbia

    @freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing

  • Tbeithnow Tom Beith (@Tbeithnow) reported from Richmond, British Columbia

    @FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • JoshRimer Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported from Vancouver, British Columbia

    @alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • choddeii N☆SING☆ (@choddeii) reported from Vancouver, British Columbia

    @freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.

  • ChrisMcArdle1 ⌖ Chris a fan of Bad Batch ⌖ 🇨🇦 (@ChrisMcArdle1) reported from Vancouver, British Columbia

    @freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want

  • adymitruk Adam Dymitruk 🇨🇦 (@adymitruk) reported from Vancouver, British Columbia

    @freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

  • iamgroot11 Dallas Groot (@iamgroot11) reported from West End, British Columbia

    Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @freedomsupport Hey there, I want to cancel my services. How can we go about this?

  • mjreah Jeremy Reah (@mjreah) reported from Vancouver, British Columbia

    @freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

  • vidursh V (@vidursh) reported from Burnaby, British Columbia

    Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too

  • edward_cho_66 edward cho (@edward_cho_66) reported from Vancouver, British Columbia

    @FreedomMobile I can't log into my account right now and can you please help me out with this thanks

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • tlhingan_ Francesco Pisani (@tlhingan_) reported

    @freedomsupport Samsung says it's not them. Who sends these system updates? I thought Samsung released them to service providers and then service providers customize them for their client devices and send it out?

  • Chibi_Matt Matt Hesketh (@Chibi_Matt) reported

    @freedomsupport experiencing no service in east Toronto?

  • ArnavBindra29 Arnav Bindra (@ArnavBindra29) reported

    @FreedomMobile Been following up on a few charges on my bill for the last 14 days. No resolution provided at all, in fact the staff was rude and made false commitments. Disappointed with the service!

  • topherzac Christopher Zac (@topherzac) reported

    Hey @FreedomMobile my sister was offered a discount after her service agreement was done. We bought our phones on the same day, same phone, same plan. Where is my deal? Just want to know why I don’t qualify for the same.

  • RobustRuben Wiz 🇧🇼🦈 (@RobustRuben) reported

    @FreedomMobile Fix your connection issues, i cant even make one call ffs

  • AmKertesz 🇨🇦 Beyond Done 🇺🇲 G E T T R @ G3Mike (@AmKertesz) reported

    @FreedomMobile Stick that 5G crap back up you bum

  • trueman832 G Trueman 🇨🇦 (@trueman832) reported

    Wow @FreedomMobile is a ******* joke. First bill missed because wrong email address. Wrong street address. Forgot the xmas promotional discount. Can't reach anyone, support line cuts off. And now late fees. **** you losers I'm out.

  • Kathy1R Kathy Rodley (@Kathy1R) reported

    @freedomsupport I have a quick question I recently changed my plan to big gig with unlimited calls in Canada I never made a long distance call before. Is it safe and covered to call Calgary to land line non freedom member.

  • Fabricio__cl Fabricio (@Fabricio__cl) reported

    @freedomsupport hello, I'm a newcomer here, and I got today my new Canadian number with freedom mobile. Do you have any app to check my data? I'm using an Android cellphone. Please help me!

  • Swiftshott Schwift (@Swiftshott) reported

    @freedomsupport I’m having a problem the my DN charges on my monthly statement?