Freedom Mobile

Freedom Mobile Outage Report in Burnaby, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Burnaby, British Columbia 06/10/2023 04:20

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  • Phone 62.63% Phone
  • Internet 23.68% Internet
  • Total Blackout 6.32% Total Blackout
  • E-mail 3.16% E-mail
  • Wi-fi 3.16% Wi-fi
  • TV 1.05% TV

Live Outage Map Near Burnaby, British Columbia

The most recent Freedom Mobile outage reports came from the following cities: Surrey, Port Moody, Vancouver, Richmond, Pitt Meadows and New Westminster.

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CanadaSurrey Phone
CanadaPort Moody Phone
CanadaVancouver Phone
CanadaVancouver Internet
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:
  • mjreah Jeremy Reah (@mjreah) reported from Vancouver, British Columbia

    @freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • southsidertom Southsider Tom (@southsidertom) reported from Vancouver, British Columbia

    @RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

  • princeof416 Michael Malone (@princeof416) reported from Grandview-Woodlands, British Columbia

    @virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM #VirginMobileOutage

  • iamgroot11 Dallas Groot (@iamgroot11) reported from West End, British Columbia

    Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • ShaunMazzocca Shaun Mazzocca (@ShaunMazzocca) reported from Vancouver, British Columbia

    @freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

  • adymitruk Adam Dymitruk 🇨🇦 (@adymitruk) reported from Vancouver, British Columbia

    @freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

  • edward_cho_66 edward cho (@edward_cho_66) reported from Vancouver, British Columbia

    @FreedomMobile I can't log into my account right now and can you please help me out with this thanks

  • princeof416 Michael Malone (@princeof416) reported from Grandview-Woodlands, British Columbia

    @virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM

  • vidursh V (@vidursh) reported from Burnaby, British Columbia

    Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @freedomsupport Hey there, I want to cancel my services. How can we go about this?

  • JoshRimer Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported from Vancouver, British Columbia

    @alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

  • Tbeithnow Tom Beith (@Tbeithnow) reported from Richmond, British Columbia

    @FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere

  • arturomendz Arturo Mendez 🇲🇽🇨🇦 (@arturomendz) reported from Vancouver, British Columbia

    @FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

  • bradypatterson Brady Patterson (@bradypatterson) reported from Vancouver, British Columbia

    @FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

  • FoodPorky Porky's Food Truck (@FoodPorky) reported from North Vancouver, British Columbia

    @freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • iamgroot11 Dallas Groot (@iamgroot11) reported from Grandview-Woodlands, British Columbia

    So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • frenchy_stark francesca stark (@frenchy_stark) reported

    @freedomsupport my boyfriend has no service in at Catherine’s is there an outage

  • Kodes Kody @🏡. (@Kodes) reported

    @FreedomMobile We were customers for ~10 years, and they won't forgive a $68.07 mistake that they made silently. Terrible customer support.

  • PaigeMyka Myka Paige (@PaigeMyka) reported

    @freedomsupport This is what I thought!! You really should have the people that work for you know this too.. They were about to loose a loyal customer telling her that there is no service for her phone here!! She was looking for other cell companies!!! Don't you train your employees??

  • 2018Violent Violent Gentelmen (@2018Violent) reported

    @freedomsupport over charge my account then give me the run around with terrible customer service! Keep my $27 over charge!! Cancelled my account because of useless customer service!

  • wolfmoon1984 Leonardo Rothschild (@wolfmoon1984) reported

    @freedomsupport Freedom Mobile's favorite tactic is to have their store employee's trick people into taking terrible new contracts that end up costing the consumer double. All- Do NOT get a phone upgrade that forces you into a new contract with freedom mobile. Get the phone elsewhere.

  • MalaMoragain Mala Moragain - soahC fO ssertsiM/etacovdA sliveD (@MalaMoragain) reported

    @CCTS_CPRST If the takeover of @FreedomMobile is allowed, you will be handing @Rogers a monopoly to abuse consumers. We already know we’re being gouged bc other countries pay far less! If Rogers takes them over, I will find another non-Rogers provider. They fail the integrity test every time

  • krsthne Mᴀʀɪᴀ Cʜʀɪsᴛɪɴᴀ ♕ (@krsthne) reported

    that moment when you wanna ask one of the associate @FreedomMobile Sunridge if they're happy with their job. because he doesn't look please while helping customers. =)) thanks for the bad customer service.

  • shainuj2000 Nupur Brahmbhatt (@shainuj2000) reported

    @FreedomMobile I am customer of freedom since 2012 and my other family members since 2014. Recently, got iPhone 13 for my husband from freedom using tab and paying extra. I got my invoice and they Charged me $45 activation fee for existing phone line. I’m am very disappointed.

  • SkynetArts Skynet (@SkynetArts) reported

    @FreedomMobile i am returning my home internet tomorrow morning first thing. Your entire company is garbage. Can't even get information related to home wifi usage. Freedom mobile sucks ***

  • MattOnDemand Matt Fraser (@MattOnDemand) reported

    Oh @FreedomMobile you need to finally break down the wall and let us use our phones everywhere in Canada. @Videotron only operates in Quebec; yet they have national data built into their plans. And I don’t mean the tiny buckets of 500mb you give us…. Sigh.