Freedom Mobile Outage Report in Burnaby, British Columbia
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The latest reports from users having issues in Burnaby come from postal codes V5C.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Burnaby, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (35%)
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Total Blackout (8%)
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Wi-fi (5%)
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TV (3%)
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E-mail (1%)
Live Outage Map Near Burnaby, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: Surrey, New Westminster, Vancouver, North Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| New Westminster |
TV | |
| New Westminster |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Phone | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Burnaby, British Columbia
Latest outage, problems and issue reports in Burnaby and nearby locations:
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Arturo Mendez 🇲🇽🇨🇦
(@arturomendz) reported
from
Vancouver, British Columbia
@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.
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Adam Dymitruk 🇨🇦
(@adymitruk) reported
from
Vancouver, British Columbia
@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
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Dallas Groot
(@iamgroot11) reported
from
West End, British Columbia
Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.
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Robert
(@rewp56) reported
from
Surrey, British Columbia
@FreedomMobile Ur support service sucks BIG TIME. Can't seem to fix my problem and getting tired of 2000 questions
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Southsider Tom
(@southsidertom) reported
from
Vancouver, British Columbia
@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running
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edward cho
(@edward_cho_66) reported
from
Vancouver, British Columbia
@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
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Shaun Mazzocca
(@ShaunMazzocca) reported
from
Vancouver, British Columbia
@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.
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Porky's Food Truck
(@FoodPorky) reported
from
North Vancouver, British Columbia
@freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@freedomsupport Hey there, I want to cancel my services. How can we go about this?
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Josh Rimer (Mr. Gay Canada 2019)
(@JoshRimer) reported
from
Vancouver, British Columbia
@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
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Jeremy Reah
(@mjreah) reported
from
Vancouver, British Columbia
@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
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V
(@vidursh) reported
from
Burnaby, British Columbia
Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
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Michael Malone
(@princeof416) reported
from
Grandview-Woodlands, British Columbia
@virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM #VirginMobileOutage
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Dallas Groot
(@iamgroot11) reported
from
Grandview-Woodlands, British Columbia
So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.
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Tom Beith
(@Tbeithnow) reported
from
Richmond, British Columbia
@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere
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Brady Patterson
(@bradypatterson) reported
from
Vancouver, British Columbia
@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.
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Michael Malone
(@princeof416) reported
from
Grandview-Woodlands, British Columbia
@virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Blondie
(@Blondie222222) reported
@dinastweets586 @FreedomMobile 14 months for me and absolutely no issues in Canada or the USA..I haven't tried Mexico yet..
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Himanshu Desai
(@DesaiHim) reported
@FreedomMobile … Freedom mobile internet is not working in Vaughan area all along Major Mackenzie… such a pathetic service by Freedom… advise to all prospective users…. Don’t subscribe to Freedom mobile… internet service is very pathetic….also never work in any indoor plaza
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Kathryn
(@kathryn_604) reported
@FreedomMobile This is not a good network. Avoid.
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Brent (Weatherman)
(@Weatherman2709) reported
@YPM1982 @eeone @FreedomMobile I was told to go into the store and get them to do a reversal and the store told me to go and phone customer service and get them to look into fixing it. Tun around with several days battling with a mess that should never had happened.
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Margaret Westaway, MEd
(@MargaretOW) reported
@FreedomMobile problems sending texts to another Freedom # but working to other carriers. Is this an issue anyone else is experiencing today?
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Himanshu Desai
(@DesaiHim) reported
@FreedomMobile Hello Internet never worked on Major Mackenzie between Islington and Pine Valley… it is happening for more than 5 years… no improvement in internet service in this areas….
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Brent (Weatherman)
(@Weatherman2709) reported
@YPM1982 @eeone @FreedomMobile I just got a call from management & is working on account. I told them that I am living in legislative poverty and already struggling month-to-month because the government hasn’t raised rates in four years for support and I don’t need the added stress as I returned phone.
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Blondie
(@Blondie222222) reported
@FreedomMobile You can't match the price nor the reliability ( dropped calls , loss of internet ) signal
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Brent (Weatherman)
(@Weatherman2709) reported
@YPM1982 @eeone @FreedomMobile Yvonne, that exactly my scenario what you mentioned. The store took the original hardware but didn’t do a reversal of the value of the phone back to consumer account. They made it look like I broke the service agreement also value of full new phone plus activation of $70
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Freedom_Gypsy20
(@Freedom_Gypsy20) reported
@FreedomMobile I switched providers and bought this plan specify because I was going to Mexico for 2.5 months (from Canada) My phone did not work anywhere in Mexico and I spent hours on the phone w tech support over the course of days with no resolve. VERY disappointing!!! I DO NOT recommend!