Freedom Mobile Outage in Burnaby, British Columbia

@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.

Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

@freedomsupport Hey there, I want to cancel my services. How can we go about this?

@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere

I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

@FreedomMobile I can't log into my account right now and can you please help me out with this thanks

@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.

Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.

@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

@freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.

@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

@virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM #VirginMobileOutage

@freedomsupport Yeah kinda figured there wouldn't be an awful lot you could do but thought I would make you aware of this as I can imagine quite a few customers are probably experiencing this. Me and my housemate used to get the same calls 15 minutes apart from each other before she left.

@FreedomMobile My phone is not working on the network either, but I don't know if that is you or Motorola so can't hold you responsible yet.

@FreedomMobile After being charged $10 to get my new phone working on the network by the oh-so smug prat working at the Danforth store I am not inclined to recommend Freedom to people.

@freedomsupport Hey guys, quick question, If I cancel my plan phone plan partially through my monthly period, am I still charged for the whole month?

@freedomsupport hey, trying to log into my account but none of the verification methods are sending me codes. I’ve sent several requests and nothing, this is getting ridiculous. What is going on? Nothing else has issues emailing or texting me codes...

@freedomsupport I need a manager to help me.

@freedomsupport It's not a billing issue - I just received the same email 11 times for no reason

@freedomsupport Hi Freedom, it has been very frustrating dealing with your network and system, we were given the run around with your online support, tech support and in-store clerk and after 2 months of trying to solve this and hours and hours of chatting, this is still not resolved!!!!!! 😡😡

@adrianne55513 @FreedomMobile why can't I get this bonus, lol @FreedomMobile. Esp annoying that I got the holiday miracle plan which was supposed to be unlimited for life, but now after 5gb its slow as hell. And no, I don't want to pay more for what was promised when I joined practically on day 1.

@freedomsupport Hello. I have been having a problem since yesterday where my messages would not be delivered. I have $99 prepaid plan. Please get back to me! - Marcus