Freedom Mobile

Freedom Mobile Outage Report in Burnaby, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Burnaby, British Columbia 05/17/2025 14:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (36%)

    Internet (36%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. TV (1%)

    TV (1%)

  6. E-mail (%)

    E-mail (%)

Live Outage Map Near Burnaby, British Columbia

The most recent Freedom Mobile outage reports came from the following cities: Surrey, Vancouver and Richmond.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Internet
CanadaVancouver Phone
CanadaVancouver Phone
CanadaVancouver Phone
CanadaVancouver Internet
CanadaSurrey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too

  • mjreah Jeremy Reah (@mjreah) reported from Vancouver, British Columbia

    @freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

  • Amu3188 amu (@Amu3188) reported from Surrey, British Columbia

    @freedomsupport Hey there, I want to cancel my services. How can we go about this?

  • iamgroot11 Dallas Groot (@iamgroot11) reported from West End, British Columbia

    Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.

  • Tbeithnow Tom Beith (@Tbeithnow) reported from Richmond, British Columbia

    @FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • choddeii N☆SING☆ (@choddeii) reported from Vancouver, British Columbia

    @freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.

  • edward_cho_66 edward cho (@edward_cho_66) reported from Vancouver, British Columbia

    @FreedomMobile I can't log into my account right now and can you please help me out with this thanks

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • FoodPorky Porky's Food Truck (@FoodPorky) reported from North Vancouver, British Columbia

    @freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.

  • djddjk 동진 DAVID 김 (@djddjk) reported from Vancouver, British Columbia

    @freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

  • southsidertom Southsider Tom (@southsidertom) reported from Vancouver, British Columbia

    @RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

  • ChrisMcArdle1 ⌖ Chris a fan of Bad Batch ⌖ 🇨🇦 (@ChrisMcArdle1) reported from Vancouver, British Columbia

    @freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.

  • adymitruk Adam Dymitruk 🇨🇦 (@adymitruk) reported from Vancouver, British Columbia

    @freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

  • vidursh V (@vidursh) reported from Burnaby, British Columbia

    Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

  • iamgroot11 Dallas Groot (@iamgroot11) reported from Grandview-Woodlands, British Columbia

    So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.

  • JoshRimer Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported from Vancouver, British Columbia

    @alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SirBrotherBob BrotherBob (@SirBrotherBob) reported

    @FreedomMobile I’m on a prepaid plan and am having trouble topping up (both on my own account and through express payments). I get an unexpected error when using any of my multiple credit and debit cards. Is it possible to top up in store at all?

  • Steve57280634 Steve (@Steve57280634) reported

    @freedomsupport I just got my new phone from freedom on Tuesday and found out on Wednesday that the screen is cracked and have been getting a huge run around and no help in dealing with this issue

  • Smashley_x0x0 Ashley Smashley (@Smashley_x0x0) reported

    @FreedomMobile Not too pleased with the level of service rec'd. Aftr what 7yrs, never been offered an upgrade or deal to be told that there's nothing for me and to pay more for something that wasn't even my issue? Expect a port out request shortly! #takecareofyourcustomers

  • freeworldjoinme Samrat Pratap Singh (@freeworldjoinme) reported

    @freedomsupport and of course this is not just about money, the issue here is much bigger in terms of monopoly and dictating the charges and force it to the customers without their consent!

  • Mikelegrosjr 8ppexAlien (@Mikelegrosjr) reported from Windsor, Ontario

    @freedomsupport I've spoken to C.S. and they have indicated an issue in my area, and are working diligently to rectify the issue. I was just hoping for an update.

  • SaleemShadyy Saleem Shady (@SaleemShadyy) reported

    @FreedomMobile so *** I lose service when I go under a blanket

  • Mikelegrosjr 8ppexAlien (@Mikelegrosjr) reported from Windsor, Ontario

    @freedomsupport anyone else in @CityWindsorON experience any issues? I can't be the only one. Or can I?

  • 343Ticket 50 xp (@343Ticket) reported

    @FreedomMobile I tried to set up a plan with you but your local provider here got closed down cos the branch owner didn't pay rent

  • HotDiceMinis T (@HotDiceMinis) reported

    @FreedomMobile Just a heads up your "shop" page is broken for me on mobile and desktop.

  • AlekGoOttawa Alek Golijanin (@AlekGoOttawa) reported

    @freedomsupport I want chicken. Doesn’t matter if it’s grass fed, GH or GMO. I would’ve thought customer loyalty mattered… I’ll just port out if I’m ineligible. Please lmk.