Freedom Mobile Outage in Port Coquitlam, Metro Vancouver Regional District, British Columbia

@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running

@freedomsupport Wow I thought my phone was broken

@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.

@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.

@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.

@FreedomMobile Ur support service sucks BIG TIME. Can't seem to fix my problem and getting tired of 2000 questions

@cellist81 @FreedomMobile @Fidomobile None so far. Plus I don’t really call much. Make sure you have wifi calling activated, it’ll help when indoors.

@freedomsupport just reporting a really weak signal zone in Maple Ridge - 232st & 124Ave (the entire neighbourhood is iffy and no data inside my house)

@freedomsupport I've talked to Freedom "loyalty" department and I'm told I'd have to pay the phone tab which makes no sense cause I can't use the phone with your "service"! I use my phone for work and this is really causing stress and anxiety.

@freedomsupport On the phone we install a device profile, it sends a text message to confirm we are with Freedom, then it logs in automatically for me. I have never had a user name/password for Shaw. I’ll give them a shout.

@freedomsupport my wife works in Abbotsford and seems to have zero data at her office. How can we make sure her iPhone switches to 3G if the LTE signal isn’t strong enough.

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Service seems to be down in #Vancouver , would be nice to know if its a system outage.@FreedomMobile #freedommobile

@freedomsupport So, the problem was an installed configuration profile from @FreedomMobile, which made any other changes, reset attempts or so useless. You could have told me that, @freedomsupport. CC: @FidoSolutions

@freedomsupport Sounds great. Check my DMs. They’re still trying to figure out why I can only receive incoming calls some of the time...and that’s on network or WiFi calling.

@freedomsupport Don’t need to reach out, just letting you know it’s time to update your app. Slow and buggy. Thank You

@FreedomMobile your app takes forever to open. Let’s fix this please thank you

If anyone using #freedommobile, please disable volte for lower mainland area in order to resolve receiving call issue. It works on 4g wcdma.

Great news @FreedomMobile your website is broken and I cannot pre-order the new Google phone without having to talk to a person.

@freedomsupport Expand? It used to be ok. So are you guys experiencing trouble in your connections on tunnels? So right now I have to deal with no service connections, i take the train from richmond to downtown everyday.

Still no network connections at all from marine drive to waterfront stations. Its really getting annoying now. @freedomsupport

@FreedomMobile @freedomsupport I’m constantly stuck on 3G - it occasionally flickers back to LTE for a few seconds and then dies again. In the meantime the network is completely unusable! Is there some kind of outage on the network?

@TransLink A huge inconvenience for technology. I do like the fact I can now get service with @FreedomMobile on transit but all of this work should be done after hours only

@freedomsupport odd... whenever freedom had outage, calls also stopped. But this time only data hahaha

@FreedomMobile Your network coverage is pathetic..

Hi @FreedomMobile you have held me hostage for the last year and it has driven me insane. I thought you couldn’t be as bad as people said but you are worse. Your service is so absolute shit that I had to switch to Nationwide roaming in downtown ottawa to send this. I hate you.

@FreedomMobile A shadow can block the Freedom signal.

@freedomsupport WORST CUSTOMER SERVICE EVER COMPLETE BULLSHIT

@FreedomMobile ur service is shit & you are shit.

@freedomsupport So not happy with Freedom’s customer support. been talking to different people for a month now!

@FreedomMobile IS THE BIGGEST SCAM COMPANY EVER! DO NOT WASTE YOUR TIME AND MONEY ON THIS POS ******* WASTING HOURS ON THE PHONE WITH THEM AND THEY CAN NEVER SOLVE ANYTHING ******* TIRED OF THIS

@FreedomMobile Your lack of customer service is terrible

.@scotiabank: "3rd winners are the wholesale network providers... most likely @Quebecor & @FreedomMobile because they are most complementary" "Finally, 4th winners are regulators. We believe @CRTCeng @CompBureau would rather see market set commercial agreements over regulation."

@FreedomMobile I've been having difficulty getting the answer to my questions because each customer service representative I meet keep saying different thing from the other.