Freedom Mobile

Freedom Mobile Outage Report in Vancouver, British Columbia

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Vancouver come from postal codes V5Z, V6G and V5Y.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Vancouver, British Columbia 09/18/2025 04:15

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (40%)

    Phone (40%)

  2. Internet (39%)

    Internet (39%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Vancouver, British Columbia

The most recent Freedom Mobile outage reports came from the following cities: Vancouver and Burnaby.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Phone
CanadaVancouver Internet
CanadaVancouver Phone
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • adymitruk Adam Dymitruk 🇨🇦 (@adymitruk) reported from Vancouver, British Columbia

    @freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.

  • djddjk 동진 DAVID 김 (@djddjk) reported from Vancouver, British Columbia

    @freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • itsssseva 𝕯𝖔𝖑𝖑𝖎𝖓.𓄂 (@itsssseva) reported from Richmond, British Columbia

    Two things I hate in Vancouver. 1- @FreedomMobile and their awful customer service. (worst carrier experience of my life.) 2- of course number two's gonna be ICBC!🤡

  • ShrubLoveYVR Mixers & Elixirs (@ShrubLoveYVR) reported from Vancouver, British Columbia

    Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...

  • danddrost Bipolarhitchhiker (@danddrost) reported from Burnaby, British Columbia

    @freedomsupport Your company has never resolved one issue for me over 5 years, always excuses, yet I pay my bill fully and on time every month. I have 2 lines and all I get is lousy service and bs offers

  • ChrisMcArdle1 ⌖ Chris a fan of Bad Batch ⌖ 🇨🇦 (@ChrisMcArdle1) reported from Vancouver, British Columbia

    @freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.

  • JoshRimer Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported from Vancouver, British Columbia

    @alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile

  • danddrost Bipolarhitchhiker (@danddrost) reported from Burnaby, British Columbia

    @FreedomMobile Lousy company, lousy coverage. Make offers and deals they have no intention of honoring. Customer service is low level and uninformed

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too

  • mykeymause Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • vidursh V (@vidursh) reported from Burnaby, British Columbia

    Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport

  • choddeii N☆SING☆ (@choddeii) reported from Vancouver, British Columbia

    @freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.

  • PradpQRajSingh1 Pradéép Q Raj Singh Takhar (@PradpQRajSingh1) reported from Vancouver, British Columbia

    I Am Glad To Be A @FreedomMobile Customer/ Consumer Again ! Pradeep Takhar 1 604 440 0190 Vancouver BC Canada @PradpQRajSingh1 / @PQRST2021

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want

  • Tbeithnow Tom Beith (@Tbeithnow) reported from Richmond, British Columbia

    @FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere

  • edward_cho_66 edward cho (@edward_cho_66) reported from Vancouver, British Columbia

    @FreedomMobile I can't log into my account right now and can you please help me out with this thanks

  • mjreah Jeremy Reah (@mjreah) reported from Vancouver, British Columbia

    @freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • WattersKellen kellen Watters (@WattersKellen) reported

    @FreedomMobile is the absolute worst phone company on the face of the earth. Not only did they not apply a promotion to our account that was the only reason we signed in the first place, we call them and tell them to apply it and refund us for it. But they don’t refund it.

  • PRAKASH57990570 PRAKASH (@PRAKASH57990570) reported

    @freedomsupport I am an existing customer

  • GouchyMane The Stateless Asshole (@GouchyMane) reported

    @Rogers you didn’t port the number I provided and now @FreedomMobile says I owe them $60 for last month since my service wasn’t cancelled; pay up

  • arshad14 Arshad Kazi (@arshad14) reported

    @freedomsupport Pleas retrain your employees on chat claiming that your coverage map is 100% accurate when everyone knows it's clearly not. Stop making liars out of customers facing issues. A recent example, your chat support rep, Nahla, would not accept that the map is not 100%.

  • imjessbadoria E S S A (@imjessbadoria) reported

    @FreedomMobile Hi! You’re online payment method needs to be fixed and updated. It only took money from my card, but didn’t renewed my data. This is not the first time it happened to me. It caused me so much trouble!

  • jamiecarter8765 Jamie Carter (@jamiecarter8765) reported

    @FreedomMobile Stay away from Freedom if you're in the Niagara region it's services suck bad

  • imarkstr MikeL (@imarkstr) reported

    @Bell Top of my wish would be for @Bell to stop screwing up with customers. You ported my number a week after I called to cancel the port, and now I owe @FreedomMobile almost $1000! To make things worse, I'm paying more each month!

  • clusterplucking Clusterplucking (@clusterplucking) reported

    .@FreedomMobile I've been with your company for 5+ years and I want a new phone. Your staff refuse to help me over a dollar difference. Is that really how you do business?

  • fsahat Fsahat Ul Hassan (@fsahat) reported

    @FreedomMobile Hi I got new line of freedom mobile but connection activation fee is not waived, can you please help me in this?

  • highmito James (@highmito) reported from London, Ontario

    @FreedomMobile its astonishing how terrible your coverage is... after all these years... just give up... you are terrible