Freedom Mobile Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5R, V6B, V6E and V6N.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (47%)
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Phone (37%)
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Total Blackout (8%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map Near Vancouver, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: Vancouver, New Westminster, North Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Phone | |
| Vancouver |
Internet | |
| New Westminster |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Michael Malone
(@princeof416) reported
from
Grandview-Woodlands, British Columbia
@virginmobilecan 🛰 Fix your broken network! Not even @FreedomMobile has outages this long! #FixVM #VirginMobileOutage
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Tom Beith
(@Tbeithnow) reported
from
Richmond, British Columbia
@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere
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Dallas Groot
(@iamgroot11) reported
from
West End, British Columbia
Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.
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Josh Rimer (Mr. Gay Canada 2019)
(@JoshRimer) reported
from
Vancouver, British Columbia
@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
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Porky's Food Truck
(@FoodPorky) reported
from
North Vancouver, British Columbia
@freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.
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동진 DAVID 김
(@djddjk) reported
from
Vancouver, British Columbia
@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment
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Dallas Groot
(@iamgroot11) reported
from
Grandview-Woodlands, British Columbia
So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.
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Arturo Mendez 🇲🇽🇨🇦
(@arturomendz) reported
from
Vancouver, British Columbia
@FreedomMobile is charging me for no reason almost 2 times more what I usually #pay per month. I called #customerservices and they're the #worst! So, I'm ready to go to @Fidomobile #TODAY, I'm tired of how #freedommobile is dealing with this kind of cases.
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V
(@vidursh) reported
from
Burnaby, British Columbia
Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
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Adam Dymitruk 🇨🇦
(@adymitruk) reported
from
Vancouver, British Columbia
@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
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Shaun Mazzocca
(@ShaunMazzocca) reported
from
Vancouver, British Columbia
@freedomsupport My service - data and wifi - has been terrible all day. Low bars, files aren’t loading, and calls are fuzzy.
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Brady Patterson
(@bradypatterson) reported
from
Vancouver, British Columbia
@FreedomMobile, your #techsupport is woefully inadequate and absolutely terrible. The only redeeming quality they had was how polite they were. Thankfully you have knowledgable team at your kisoks that can figure things out.
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N☆SING☆
(@choddeii) reported
from
Vancouver, British Columbia
@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.
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edward cho
(@edward_cho_66) reported
from
Vancouver, British Columbia
@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
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Southsider Tom
(@southsidertom) reported
from
Vancouver, British Columbia
@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running
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Jeremy Reah
(@mjreah) reported
from
Vancouver, British Columbia
@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Nadeem Khan
(@Dr_NKhan) reported
@FreedomMobile it would be nice if your site worked to set up account online (tried for a week already). Now I’ll have to go to store to stare a NEW service and pay many fees. Is that a scam or is your site that terrible? #badtech #badservice
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sue butler
(@msuebeeCA) reported
@freedomsupport WHY? If you cannot call me please refer me to someone who can. Saying call customer service when it is the thing I am complaining about does not make sense. Phone companies need to do better. @FreedomMobile
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sue butler
(@msuebeeCA) reported
@FreedomMobile has the WORST customer service I have ever experienced.
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sue butler
(@msuebeeCA) reported
@freedomsupport These attempts to DM are just a want to APPEAR helpful. I need someone who ACTUALLY will help me.
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Nike Mitts
(@NikeMitts) reported
Tried to dispute $36 in bogus charges w/ @FreedomMobile Can't believe I had to escalate to a supervisor to get SOME resolution. For all their efforts to attract new customers, I would say #buyerbeware. If you're looking for helpful customer service, Freedom might not be for you!
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sue butler
(@msuebeeCA) reported
@freedomsupport So @FreedomMobile customer service cannot call customers.!?! Its a phone company! I guess they just expect us to line up like sheep and hope we get tired and give up.
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Jeff Crowe
(@iamjeff9000) reported
@freedomsupport customer here in Ontario, I am getting spam calls hourly from spoofed numbers, anything that can be done without blocking all inbound calls?
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David
(@FreightGuy751) reported
@freedomsupport I looked at the plans and spoke to agents plus chat on whatapp. Lack of knowledge, very frustrating, crappy service. I guess that how you retain your clients. Why don't you have a manager call me
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st
(@stalwar) reported
@freedomsupport I did. They want me to order through Amazon. I asked them to send when the system works - nobody seems to take ownership at freedom to sort out issues on your side...
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M A K
(@TG6ITv32w9ul1Zb) reported
@FreedomMobile How do I report spam messages to you? #7726 doesn’t work. Help! #spam