Freedom Mobile Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z, V6B and V6K.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Phone (48%)
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Internet (36%)
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Total Blackout (10%)
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E-mail (3%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map Near Vancouver, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: New Westminster, Vancouver, North Vancouver, Burnaby and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster |
Internet | |
| Vancouver |
Phone | |
| North Vancouver |
Wi-fi | |
| Burnaby |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Dallas Groot
(@iamgroot11) reported
from
Grandview-Woodlands, British Columbia
So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.
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Porky's Food Truck
(@FoodPorky) reported
from
North Vancouver, British Columbia
@freedomsupport Freedom sucks and I demand a refund on this month bill why do I pay $70 when I can't use my phone.
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edward cho
(@edward_cho_66) reported
from
Vancouver, British Columbia
@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
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Tom Beith
(@Tbeithnow) reported
from
Richmond, British Columbia
@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere
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Southsider Tom
(@southsidertom) reported
from
Vancouver, British Columbia
@RobHodkinson @FreedomMobile I have six lines with @FreedomMobile - Not bad except some spots while camping and out in the boonies - Bill is around $385 a month with 3 tabs running
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동진 DAVID 김
(@djddjk) reported
from
Vancouver, British Columbia
@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment
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⌖ Chris a fan of Bad Batch ⌖ 🇨🇦
(@ChrisMcArdle1) reported
from
Vancouver, British Columbia
@freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.
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Jeremy Reah
(@mjreah) reported
from
Vancouver, British Columbia
@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
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N☆SING☆
(@choddeii) reported
from
Vancouver, British Columbia
@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Josh Rimer (Mr. Gay Canada 2019)
(@JoshRimer) reported
from
Vancouver, British Columbia
@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want
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V
(@vidursh) reported
from
Burnaby, British Columbia
Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Adam Dymitruk 🇨🇦
(@adymitruk) reported
from
Vancouver, British Columbia
@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Dallas Groot
(@iamgroot11) reported
from
West End, British Columbia
Hey @freedomsupport @FreedomMobile if you are investing so much money on expanding your network, I’m sure you can afford someone to write a decent app that you know isn’t a web version that asks me for my password each time and takes minutes to load. Yours, a paying customer.
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. Nice Guy
(@Mr1Nice_Guy) reported
@freedomsupport Thanks. Will give the workarounds a try. Do you have recommendation for a signal booster I can install at home?
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Ben of the Dead
(@benFsinger) reported
@freedomsupport Likewise, but this stuff is very concerning. The fact that your customers are targeted BECAUSE they are customers on your phone network should provide more impetus to actively fight this. Older, or less savvy people could have easily fallen for this. Many already have, I am sure.
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єℓιzαвєтн ✨
(@eliizabethxoxx) reported
@FreedomMobile a few days late & you’re already ringing down all the phones on my account threatening to send the file over. Imagine not giving a **** about your customers & sending to collections after only 10 DAYS of having cancelled the service?! RIDICULOUS.
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Candyarse
(@CandyarseYEG) reported
@FreedomMobile I cancelled my service with you in August. It’s not December, where the heck is my cheque because I had a credit upon cancelling? Y’all making the paper to print that **** on or what?
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BennyBlanq
(@BennyBlanq) reported
WHY ******** DID A @FreedomMobile REP GO IN MY ACCOUNT WITHOUT MY CONSENT AND CHANGED MY ****** PLAN. THATS A BREACH OF CONTRACT!!!
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Justin Bonter
(@justinbonter) reported
@freedomsupport My biggest issue is I feel ripped off. I bought two phones. So we have three in our family now. I bought two for my kids for Christmas and freedom said they would credit the Account and start the billing on Christmas Day when my kids get them. Nope I got charged for an extra $200
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nevermindSH
(@laxboysmom) reported
Never use @FreedomMobile they took one hour to cancel my service over messaging because they say they cant do it in store. Then said it would take 24-48 hours to unlock it! What????
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Jason
(@therealb0wser) reported
If I'm already logged in through 2FA, why can't I update my own address information? If the expectation is that I'm going to call Customer Care or visit a store, I'm just... not going to bother doing that. @FreedomMobile
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Jason
(@therealb0wser) reported
@freedomsupport I have already logged in through 2FA with a code sent to my device. The problem is not being able to update my billing address details myself like an adult after having moved well over a year ago.
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єℓιzαвєтн ✨
(@eliizabethxoxx) reported
@FreedomMobile you guys are SHARKS. You don’t care whatsoever about your customers & have the WORST billing service I’ve ever experienced. Not only do I pay a bunch of $ for **** service but on top of that your company has the nerve to not even provide any time to pay off a bill.