Freedom Mobile Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z, V6G and V5Y.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Phone (40%)
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Internet (39%)
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Total Blackout (11%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Vancouver, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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Adam Dymitruk 🇨🇦
(@adymitruk) reported
from
Vancouver, British Columbia
@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
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동진 DAVID 김
(@djddjk) reported
from
Vancouver, British Columbia
@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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𝕯𝖔𝖑𝖑𝖎𝖓.𓄂
(@itsssseva) reported
from
Richmond, British Columbia
Two things I hate in Vancouver. 1- @FreedomMobile and their awful customer service. (worst carrier experience of my life.) 2- of course number two's gonna be ICBC!🤡
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Bipolarhitchhiker
(@danddrost) reported
from
Burnaby, British Columbia
@freedomsupport Your company has never resolved one issue for me over 5 years, always excuses, yet I pay my bill fully and on time every month. I have 2 lines and all I get is lousy service and bs offers
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⌖ Chris a fan of Bad Batch ⌖ 🇨🇦
(@ChrisMcArdle1) reported
from
Vancouver, British Columbia
@freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.
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Josh Rimer (Mr. Gay Canada 2019)
(@JoshRimer) reported
from
Vancouver, British Columbia
@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
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Bipolarhitchhiker
(@danddrost) reported
from
Burnaby, British Columbia
@FreedomMobile Lousy company, lousy coverage. Make offers and deals they have no intention of honoring. Customer service is low level and uninformed
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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V
(@vidursh) reported
from
Burnaby, British Columbia
Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
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N☆SING☆
(@choddeii) reported
from
Vancouver, British Columbia
@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.
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Pradéép Q Raj Singh Takhar
(@PradpQRajSingh1) reported
from
Vancouver, British Columbia
I Am Glad To Be A @FreedomMobile Customer/ Consumer Again ! Pradeep Takhar 1 604 440 0190 Vancouver BC Canada @PradpQRajSingh1 / @PQRST2021
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want
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Tom Beith
(@Tbeithnow) reported
from
Richmond, British Columbia
@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere
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edward cho
(@edward_cho_66) reported
from
Vancouver, British Columbia
@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
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Jeremy Reah
(@mjreah) reported
from
Vancouver, British Columbia
@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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kellen Watters
(@WattersKellen) reported
@FreedomMobile is the absolute worst phone company on the face of the earth. Not only did they not apply a promotion to our account that was the only reason we signed in the first place, we call them and tell them to apply it and refund us for it. But they don’t refund it.
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PRAKASH
(@PRAKASH57990570) reported
@freedomsupport I am an existing customer
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The Stateless Asshole
(@GouchyMane) reported
@Rogers you didn’t port the number I provided and now @FreedomMobile says I owe them $60 for last month since my service wasn’t cancelled; pay up
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Arshad Kazi
(@arshad14) reported
@freedomsupport Pleas retrain your employees on chat claiming that your coverage map is 100% accurate when everyone knows it's clearly not. Stop making liars out of customers facing issues. A recent example, your chat support rep, Nahla, would not accept that the map is not 100%.
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E S S A
(@imjessbadoria) reported
@FreedomMobile Hi! You’re online payment method needs to be fixed and updated. It only took money from my card, but didn’t renewed my data. This is not the first time it happened to me. It caused me so much trouble!
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Jamie Carter
(@jamiecarter8765) reported
@FreedomMobile Stay away from Freedom if you're in the Niagara region it's services suck bad
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MikeL
(@imarkstr) reported
@Bell Top of my wish would be for @Bell to stop screwing up with customers. You ported my number a week after I called to cancel the port, and now I owe @FreedomMobile almost $1000! To make things worse, I'm paying more each month!
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Clusterplucking
(@clusterplucking) reported
.@FreedomMobile I've been with your company for 5+ years and I want a new phone. Your staff refuse to help me over a dollar difference. Is that really how you do business?
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Fsahat Ul Hassan
(@fsahat) reported
@FreedomMobile Hi I got new line of freedom mobile but connection activation fee is not waived, can you please help me in this?
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James
(@highmito) reported
from
London, Ontario
@FreedomMobile its astonishing how terrible your coverage is... after all these years... just give up... you are terrible