Freedom Mobile Outage Report in Vancouver, British Columbia
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The latest reports from users having issues in Vancouver come from postal codes V5Z.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (66%)
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Phone (17%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map Near Vancouver, British Columbia
The most recent Freedom Mobile outage reports came from the following cities: Vancouver, New Westminster and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Vancouver |
Internet | |
| New Westminster |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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N☆SING☆
(@choddeii) reported
from
Vancouver, British Columbia
@freedomsupport @306amazingalex Network is not good. Lots of dead zones in the city of Vancouver. I go to Chilliwack BC once a week. No service at all past Abbotsford for me. No cell service no data. Absolutely bs.
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bel! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Tom Beith
(@Tbeithnow) reported
from
Richmond, British Columbia
@FreedomMobile I’ve enjoyed my service for a few years now but need more data. You were offering a larger data package . If I can get the 20gb that would be great otherwise I’ll have to look elsewhere
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Dallas Groot
(@iamgroot11) reported
from
Grandview-Woodlands, British Columbia
So my experience with roaming with @FreedomMobile, why does throttling when roaming suck so much, the latency was really shitty, and in a city like Ottawa, service was really bad. Montreal was kinda okay, it worked and managed to get 200mb free.
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Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Josh Rimer (Mr. Gay Canada 2019)
(@JoshRimer) reported
from
Vancouver, British Columbia
@alovesadventure @FreedomMobile It’s so nice! Boring down there without service otherwise. 😄
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Jeremy Reah
(@mjreah) reported
from
Vancouver, British Columbia
@freedomsupport Your customer service is shockingly bad. First time my wife called to address a billing question and customer service didn’t listen and try to solve issue and was belligerent😤topped off by disconnecting. Sadly, Can’t recommend Freedom anymore.
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edward cho
(@edward_cho_66) reported
from
Vancouver, British Columbia
@FreedomMobile I can't log into my account right now and can you please help me out with this thanks
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⌖ Chris a fan of Bad Batch ⌖ 🇨🇦
(@ChrisMcArdle1) reported
from
Vancouver, British Columbia
@freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.
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Adam Dymitruk 🇨🇦
(@adymitruk) reported
from
Vancouver, British Columbia
@freedomsupport @sfeldman Just implement the damn auth app 2FA. These generic, BS Twitter responses just make you look like idiots.
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing
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V
(@vidursh) reported
from
Burnaby, British Columbia
Lemme rephrase yall shut my shit down, yall wont pick up the phone and the live chat and whatsapp dead. HOW IN GODS NAME AM I SUPPOSED TO FIGURE THIS OUT. IVE BEEN WAITING SINCE 930AM @FreedomMobile @freedomsupport
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Bipolarhitchhiker
(@danddrost) reported
from
Vancouver, British Columbia
@FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too
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Bipolarhitchhiker
(@danddrost) reported
from
Burnaby, British Columbia
@FreedomMobile Lousy company, lousy coverage. Make offers and deals they have no intention of honoring. Customer service is low level and uninformed
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동진 DAVID 김
(@djddjk) reported
from
Vancouver, British Columbia
@freedomsupport It's been a one month actually there's serious issues maybe three or four issues.. another issue... It's been over a year and another one maybe about six months the latest one is about a month I can't tell every detail here in Twitter but I want to do it I'll wait for that moment
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Tracy ترايسي
(@tracyglennYVR) reported
from
Burnaby, British Columbia
I will never make the mistake of going with a lower cost cell provider again. 3 days and still my phone cannot receive calls. I've lost all faith in @FreedomMobile
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Mixers & Elixirs
(@ShrubLoveYVR) reported
from
Vancouver, British Columbia
Worst EVER experience with @Bell! I am so upset!! Spent 2 calls with 2 reps I begged for a better offer as they don't offer shared data if you update your current plan. Now I have 20GIG that I can't share!!! Took my husband off the plan and moved his # to @FreedomMobile ...
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Pradéép Q Raj Singh Takhar
(@PradpQRajSingh1) reported
from
Vancouver, British Columbia
I Am Glad To Be A @FreedomMobile Customer/ Consumer Again ! Pradeep Takhar 1 604 440 0190 Vancouver BC Canada @PradpQRajSingh1 / @PQRST2021
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Bipolarhitchhiker
(@danddrost) reported
from
Burnaby, British Columbia
@freedomsupport Your company has never resolved one issue for me over 5 years, always excuses, yet I pay my bill fully and on time every month. I have 2 lines and all I get is lousy service and bs offers
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Meg
(@MegGillisPhotos) reported
@FreedomMobile Why is it such a hassle to do anything on your services! Your phone staff can't spell my name right or do anything with my account and yet I have to go into a store just to be told I need to phone customer service. Stop sending me in circles over simple fixes!
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jugni
(@therealjugni) reported
@MrBradley101 @FreedomMobile I'm over billed (as nationwide) nearly every single month because the network coverage is not as described on their own website. Customer service regularly takes 45 mins to an hour. And they drag it out deliberately...so people give up.
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Norin Rad
(@Rad6Norin) reported
@freedomsupport Assist? You lazy morons don't do anything of that sort. If it was a phone call asking for help. You guys would hang up the phone or put it on hold forever..
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Kody @🏡.
(@Kodes) reported
@FreedomMobile We were customers for ~10 years, and they won't forgive a $68.07 mistake that they made silently. Terrible customer support.
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Tony
(@realanthonyorm) reported
@freedomsupport In the middle of Calgary on SAIT campus i'm roaming because your signal is so weak. Pathetic service from a national carrier
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@freedomsupport $243.00+ for roaming charges that I never got to use!!! Freedom Mobile is A SCAM!
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Paul Gill
(@PaulGil48156793) reported
@freedomsupport I signed up for a promo at the beginning of January and never received my SIM and now I am being told my account cannot be found and I am SOL. This is very disappointing, I got it for my son’s birthday which is coming up.
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Skynet
(@SkynetArts) reported
@FreedomMobile i am returning my home internet tomorrow morning first thing. Your entire company is garbage. Can't even get information related to home wifi usage. Freedom mobile sucks ***
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jugni
(@therealjugni) reported
@FreedomMobile Does customer service use another measure for time? 5 min hold is nearing 30. The issue again is over billing as out of network, when all calls are within the network. #regularoccurance #
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Matt Fraser
(@MattOnDemand) reported
Oh @FreedomMobile you need to finally break down the wall and let us use our phones everywhere in Canada. @Videotron only operates in Quebec; yet they have national data built into their plans. And I don’t mean the tiny buckets of 500mb you give us…. Sigh.