Freedom Mobile Outage Report in Richmond Hill, York, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Woodbridge, Markham and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Woodbridge |
Phone | |
| Markham |
Phone | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
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Michael Nugent
(@michaelnugent) reported
from
Toronto, Ontario
@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.
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Mike Whelan
(@whelanmj) reported
from
Toronto, Ontario
@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!
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Richard Carlson
(@RichardKCarlson) reported
from
Toronto, Ontario
@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!
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Brian Keith MacDonald
(@MacDKB) reported
from
Toronto, Ontario
Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...
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Hayme Torres
(@JaymeeTorres) reported
from
Toronto, Ontario
@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...
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ana
(@_ana__lynn) reported
from
Toronto, Ontario
@FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.
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Dennis aka dLo
(@sidetripca) reported
from
Toronto, Ontario
@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.
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Simone RC 🇺🇸🇨🇦💜
(@Simone_RC67) reported
from
Toronto, Ontario
@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!
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Willem de Ruijter
(@Willem_Michael) reported
from
Toronto, Ontario
I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng
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Andrew Dignum
(@TheDiggyShow) reported
from
Toronto, Ontario
Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting
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dom dom
(@domixiqueee) reported
from
Toronto, Ontario
@FreedomMobile is there an service outage because my call are getting dropped
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Marianthe Mesbouris
(@TechWithRed) reported
from
Toronto, Ontario
@FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!
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Duane Grady
(@Renoversity) reported
from
Toronto, Ontario
@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile
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GraceReflex
(@feettofeet) reported
from
Toronto, Ontario
@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help
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007 ⚛️
(@InevitableStan) reported
from
Toronto, Ontario
I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.
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Laura
(@llsebben) reported
from
Toronto, Ontario
Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport
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TD Presents Scarborough Festival
(@ScarbFestTO) reported
from
Toronto, Ontario
@FreedomMobile having issues with one of our lines cannot receive incoming calls
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Mike Whelan
(@whelanmj) reported
from
Toronto, Ontario
@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!
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ri 🇮🇳
(@___richb) reported
from
Toronto, Ontario
@freedomsupport YO FIX YOUR SHIT
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FabSab44
(@Sab44Fab) reported
from
Toronto, Ontario
HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Onyedikachi Igbo
(@Kachi_Igbo) reported
@freedomsupport I never cancelled my service with Freedom. I tried calling the number there but it did not go through. I also called the other number for those outside North America but could not still get anyone.
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Sajid Rizvi
(@SajidHRizvi) reported
@FreedomMobile how is it that a team lead, who never missed a shift, was never late, gave sufficient notice before leaving your company would be denied an opportunity to join back as a part time sales associate? Just curious as to how your human resources does their thing.
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Robert Manship
(@robertmanship) reported
@freedomsupport Ive had issues for the past week...be it on the freedom network or not. Says mms messages not allowed on network
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Jin
(@jinblm) reported
Just experienced the worsttttt customer service everrrr @FreedomMobile
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Rick Barnes
(@queerthoughts) reported
from
Lanark Highlands, Ontario
@ColonelAngus17 @Bell @FreedomMobile I have very poor coverage at the farm. I get some at times but its not reliable at the farm. The big three are the only carriers. If I were just in Toronto, freedom mobile would be good. The Big three screw us all.
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Avi B.
(@avijustin) reported
Had an @AppleSupport iPhone 11 but the speaker volume didn’t work. So I bought a brand new iPhone 12 from @FreedomMobile and guess what, same problem. Can’t hear phone calls unless I am on speaker phone, regular volume won’t work. I just want a phone that works
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George Georgik
(@BGeorgik) reported
@FreedomMobile Someone from your support finally changed my plan and we'll see if I start getting charged properly starting next month. Also, one of your support reps named Elmar said that the charges were legit and refused to help. Thought you should know that and hopefully you'll take actions
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Jass
(@jasm33t) reported
@FreedomMobile Also i can help you out to tell you where your network is not available in the very main areas of city. as i drive from 8am to 11pm daily in GVA. (4)
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jacquelyn
(@jacquelynjorgen) reported
@freedomsupport Is there any update today on when your payment system will be fixed? Again I have tried this morning it’s still not working
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bikku
(@bikku88) reported
@freedomsupport Please consider making overhaul change on customer relation staffs whom most of the time have no idea what they are doing and offering negative feedbacks