Freedom Mobile outages and service status in Richmond Hill, Ontario

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Freedom Mobile generated 1 outage signal in the last 24 hours around Richmond Hill, including 1 direct report.
The most common problems reported in this area mention Internet and Phone.
The most recent signal from this area was received Apr 20, 2:01 PM EDT.

Internet (50%)
Phone (50%)

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond Hill	Baseline
Apr 19, 8:00 PM EDT	0	0	0
Apr 19, 8:20 PM EDT	0	0	0
Apr 19, 8:40 PM EDT	0	0	0
Apr 19, 9:00 PM EDT	0	0	0
Apr 19, 9:20 PM EDT	0	0	0
Apr 19, 9:40 PM EDT	0	0	0
Apr 19, 10:00 PM EDT	0	0	0
Apr 19, 10:20 PM EDT	0	0	0
Apr 19, 10:40 PM EDT	0	0	0
Apr 19, 11:00 PM EDT	0	0	0
Apr 19, 11:20 PM EDT	0	0	0
Apr 19, 11:40 PM EDT	0	0	0
Apr 20, 12:00 AM EDT	0	0	0
Apr 20, 12:20 AM EDT	0	0	0
Apr 20, 12:40 AM EDT	0	0	0
Apr 20, 1:00 AM EDT	0	0	0
Apr 20, 1:20 AM EDT	0	0	0
Apr 20, 1:40 AM EDT	0	0	0
Apr 20, 2:00 AM EDT	0	0	0
Apr 20, 2:20 AM EDT	0	0	0
Apr 20, 2:40 AM EDT	0	0	0
Apr 20, 3:00 AM EDT	0	0	0
Apr 20, 3:20 AM EDT	0	0	0
Apr 20, 3:40 AM EDT	0	0	0
Apr 20, 4:00 AM EDT	0	0	0
Apr 20, 4:20 AM EDT	0	0	0
Apr 20, 4:40 AM EDT	0	0	0
Apr 20, 5:00 AM EDT	0	0	0
Apr 20, 5:20 AM EDT	0	0	0
Apr 20, 5:40 AM EDT	0	0	0
Apr 20, 6:00 AM EDT	0	0	0
Apr 20, 6:20 AM EDT	0	0	0
Apr 20, 6:40 AM EDT	0	0	0
Apr 20, 7:00 AM EDT	0	0	0
Apr 20, 7:20 AM EDT	0	0	0
Apr 20, 7:40 AM EDT	0	0	0
Apr 20, 8:00 AM EDT	0	0	0
Apr 20, 8:20 AM EDT	0	0	0
Apr 20, 8:40 AM EDT	0	0	0
Apr 20, 9:00 AM EDT	0	0	0
Apr 20, 9:20 AM EDT	0	0	0
Apr 20, 9:40 AM EDT	0	0	0
Apr 20, 10:00 AM EDT	0	0	0
Apr 20, 10:20 AM EDT	0	0	0
Apr 20, 10:40 AM EDT	0	0	0
Apr 20, 11:00 AM EDT	0	0	0
Apr 20, 11:20 AM EDT	0	0	0
Apr 20, 11:40 AM EDT	0	0	0
Apr 20, 12:00 PM EDT	0	0	0
Apr 20, 12:20 PM EDT	0	0	0
Apr 20, 12:40 PM EDT	0	0	0
Apr 20, 1:00 PM EDT	0	0	0
Apr 20, 1:20 PM EDT	0	0	0
Apr 20, 1:40 PM EDT	0	0	0
Apr 20, 2:00 PM EDT	0	0	0
Apr 20, 2:20 PM EDT	0	0	0
Apr 20, 2:40 PM EDT	0	0	0
Apr 20, 3:00 PM EDT	0	0	0
Apr 20, 3:20 PM EDT	0	0	0
Apr 20, 3:40 PM EDT	0	0	0
Apr 20, 4:00 PM EDT	0	0	0
Apr 20, 4:20 PM EDT	0	0	0
Apr 20, 4:40 PM EDT	0	0	0
Apr 20, 5:00 PM EDT	0	0	0
Apr 20, 5:20 PM EDT	0	0	0
Apr 20, 5:40 PM EDT	0	0	0
Apr 20, 6:00 PM EDT	0	0	0
Apr 20, 6:20 PM EDT	0	0	0
Apr 20, 6:40 PM EDT	0	0	0
Apr 20, 7:00 PM EDT	0	0	0
Apr 20, 7:20 PM EDT	0	0	0
Apr 20, 7:40 PM EDT	0	0	0
Apr 20, 8:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, and Woodbridge.

City	Problem Type	Report Time
Toronto	Internet	6 hours ago
Toronto	Phone	9 days ago
Toronto	Phone	13 days ago
Toronto	Internet	26 days ago
Toronto	Internet	1 month ago
Toronto	Internet	1 month ago

Nearby cities with recent reports

Toronto

1 recent signals

6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

Brian Keith MacDonald (@MacDKB) reported 31 seconds ago from Toronto, Ontario
Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...
Virve Aljas (@VirveAljas) reported 1 minute ago from Toronto, Ontario
@dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?
Nunya Biznez (@GwapogiTalaga) reported 2 minutes ago from Toronto, Ontario
@jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.
Jaded (@chimozy_charles) reported 5 minutes ago from Toronto, Ontario
@FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.
Terri Dorrington (@Beautylicious82) reported 8 minutes ago from Toronto, Ontario
If your a @freedomsupport @FreedomMobile Prepaid monthly customer whatever you do. . . DO NOT JOIN A MONTHLY PLAN!!!!! I can’t believe I now have two issues with this company after trying to migrate to a monthly bill. F’D UP! Never make deals on friday the 13th! Never Do MONTHLY
Mike Whelan (@whelanmj) reported 10 minutes ago from Toronto, Ontario
@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!
SungManitu/2020 (@sungmanitu2020) reported 13 minutes ago from Toronto, Ontario
@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.
Renan Ledoux (@renanledoux) reported 14 minutes ago from Toronto, Ontario
@FreedomMobile I’m uber driver and I couldnt work this morning because of the internet issues, I rely on that to be able to make money. #notcoolfreedom
Duane Grady (@Renoversity) reported 27 minutes ago from Toronto, Ontario
@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile
Simone RC 🇺🇸🇨🇦💜 (@Simone_RC67) reported 29 minutes ago from Toronto, Ontario
@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!
Dominica Larkin (@DominicaLarkin) reported 30 minutes ago from Toronto, Ontario
@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!
Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 32 minutes ago from Toronto, Ontario
Today's #rogersoutage is yet another reason the government needs to divest @FreedomMobile from any sale of @ShawInfo. While all @Rogers brands including #chatr #fido are down, freedom customers have service because it's a separate network still.
Mike Whelan (@whelanmj) reported 36 minutes ago from Toronto, Ontario
@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!
memo (@davhuh) reported 37 minutes ago from Aurora, Ontario
@FreedomMobile service is unusable along the @GOtransitBR from Union to Rutherford and additional pockets to Newmarket.
🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver (@DavidGilbertVO) reported 39 minutes ago from Vaughan, Ontario
.@FreedomMobile Worst. Customer. Service. Ever!!!
Wayne Rodrigues (@WayneRodriguez) reported 40 minutes ago from Toronto, Ontario
@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.
Terri Dorrington (@Beautylicious82) reported 42 minutes ago from Toronto, Ontario
I’ve never had a bad thing to say about @FreedomMobile AKA Wind Mobile but today they really ****** up. The next few post will explain what went down.
ПΣЯM © (@njmckenzie) reported 42 minutes ago from Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!
Lorraine Marie Moran (@LoriMoran_1) reported 45 minutes ago from Toronto, Ontario
@FreedomMobile is your app down?? I can’t pay my bill?
Freedom Customer (@CustomerFreedom) reported 50 minutes ago from Toronto, Ontario
@hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

J.S. Karma (@EtInferius) reported 5 minutes ago
@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
Tristan Carpio (@TrisCarpio) reported 6 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
traffic controller (@trafficcntrlchd) reported 6 minutes ago
@FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile
Javi Medina (@javiermedina15) reported 9 minutes ago
@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
mystofrealm (@mystofrealm) reported 12 minutes ago
@FreedomMobile Can you please make sure a customer with full information about after services charges. Why did you introduce some new **** like giving connection fee refund with $5 over 9 months than full reimbursed.
Silvia C. (@SilviaCai) reported 12 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Lily (@Lily08901017) reported 13 minutes ago
@FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service
manish midha (@midha_manish) reported 16 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
James Kellough (@JamesKello) reported 18 minutes ago
@FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻
darkstarr05 (@darkstarrrrr11) reported 20 minutes ago
@Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter