Freedom Mobile

Freedom Mobile Outage Report in Richmond Hill, York, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Richmond Hill, York, Ontario 02/18/2026 01:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, Woodbridge and Markham.

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City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Internet
CanadaScarborough Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from Toronto, Ontario

    Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting

  • ScarbFestTO TD Presents Scarborough Festival (@ScarbFestTO) reported from Toronto, Ontario

    @FreedomMobile having issues with one of our lines cannot receive incoming calls

  • _ana__lynn ana (@_ana__lynn) reported from Toronto, Ontario

    @FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.

  • sidetripca Dennis aka dLo (@sidetripca) reported from Toronto, Ontario

    @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

  • feettofeet GraceReflex (@feettofeet) reported from Toronto, Ontario

    @freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help

  • Renoversity Duane Grady (@Renoversity) reported from Toronto, Ontario

    @Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile

  • michaelnugent Michael Nugent (@michaelnugent) reported from Toronto, Ontario

    @ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.

  • Simone_RC67 Simone RC 🇺🇸🇨🇦💜 (@Simone_RC67) reported from Toronto, Ontario

    @AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

  • InevitableStan 007 ⚛️ (@InevitableStan) reported from Toronto, Ontario

    I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.

  • sukub Sukumar (Suku) சுகு Balasubramaniam (@sukub) reported from King, Ontario

    @freedomsupport I called 46 minutes ago about my phone not working my location you can see and I give them alternative number call me back that's the way they can resolve the problem on my phone but they never called me back

  • ___richb ri 🇮🇳 (@___richb) reported from Toronto, Ontario

    @freedomsupport YO FIX YOUR SHIT

  • MacDKB Brian Keith MacDonald (@MacDKB) reported from Toronto, Ontario

    Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...

  • RichardKCarlson Richard Carlson (@RichardKCarlson) reported from Toronto, Ontario

    @FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!

  • whelanmj Mike Whelan (@whelanmj) reported from Toronto, Ontario

    @freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!

  • whelanmj Mike Whelan (@whelanmj) reported from Toronto, Ontario

    @freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

  • Sab44Fab FabSab44 (@Sab44Fab) reported from Toronto, Ontario

    HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all

  • TechWithRed Marianthe Mesbouris (@TechWithRed) reported from Toronto, Ontario

    @FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!

  • JaymeeTorres Hayme Torres (@JaymeeTorres) reported from Toronto, Ontario

    @freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...

  • domixiqueee dom dom (@domixiqueee) reported from Toronto, Ontario

    @FreedomMobile is there an service outage because my call are getting dropped

  • llsebben Laura (@llsebben) reported from Toronto, Ontario

    Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • pspcfl CL (@pspcfl) reported

    @FreedomMobile No signal for 2 days (ottawa). Please help. Have tried plane mode and off 3 min and turn on …

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @AureliaCotta @RogersHelps @FreedomMobile Freedom doesn't offer the *same service as Rogers, though. Freedom Mobile is still a regional provider. Their 'Nationwide' network is roaming on the other networks like Rogers. Note the limited data when not on Freedom network. Rogers offers true Nationwide service

  • Foamhead2 General Foamhead (@Foamhead2) reported

    @FreedomMobile I'm returning my new phone tomorrow, unopened. Charging a "connection fee" when I am already a customer is outrageous. You aren't connected squat when I'm already on the network. The $2000+ and $90+ per month isn't enough? Time to find a new network.

  • p_evans Pete Evans (@p_evans) reported

    @freedomsupport @FreedomMobile just noticing I can’t send or receive calls on my freedom account, or get data either I don’t think. Is there some sort of issue? I’m in downtown Toronto and normally get great service

  • BaqaiSameed Sameed Baqai (@BaqaiSameed) reported

    @FreedomMobile Is your payment system not working on MyFreedom? Trying to pay my bill here but keeps on giving me system error.

  • HuxBear HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported

    It's ridiculous that I've been trying to top-up my cellphone account so I can, oh...I don't know...USE MY CELLPHONE for 2 days & your system STILL can't process credit cards. Being told "Oh, just go to the store & buy a top-up code. Bye!" is NOT a solution. @freedomsupport

  • Stef34621729 Sunshine (@Stef34621729) reported

    @AnthonyLacavera @FreedomMobile What we pay for cellular service in Canada is absolutely ridiculous & consumer robbery! We pay an exuberant amount more than other countries...consumer protections & control need to be put in place. It's no better than our auto insurance issues...

  • junezaria Laura Nerenberg 🎻 (@junezaria) reported

    @freedomsupport COURTESY?!?!? You tried to steal from me. It’s not a courtesy, it’s my money you agreed not to steal! You’ve lost me as a customer. 2/2

  • muneer_bey Muneer Bey (@muneer_bey) reported

    @Bell_Support my phone gets disconnected every time I talk to someone. Bell is saying your iPhone has issue, apple checked but found no issue. Never had issue with freedom. Did not know Bell would f me up like this shame on you Bell. @FreedomMobile

  • DirtNap11 Dirt Nap (@DirtNap11) reported

    @FreedomMobile shittiest website can't even get on it to see phones lol. Must be your network...that speaks volumes. Think I'll take a hard pass on your services. Seems like a fly by night operation.