Freedom Mobile Outage Report in Richmond Hill, York, Ontario

@freedomsupport I haven’t been able to login to my account all day. What’s going on?

@freedomsupport hey! I need help availing the cellular data plan for my apple watch. Send me a dm please! Thanks

@dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?

@freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."

@freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.

Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

@FreedomMobile is there any issues happening? I can’t send text, even over wifi.

@FreedomMobile is your app down?? I can’t pay my bill?

@freedomsupport It was back up around 10am. Looks like Down reports on the various sites show that most other areas are coming back up, too.

@npcforster @JulieMDPanneton I am @FreedomMobile customer. Not happy with this.

.@FreedomMobile Worst. Customer. Service. Ever!!!

@ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.

@FreedomMobile And the worst thing is that you guys @FreedomMobile do rip your customers off big time with hidden charges, international calls being blocked from, customers getting ripped off for that! Dah!

.@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.

It sucks not having data while having a low battery and being a customer of @FreedomMobile

@FreedomMobile you owe me $36.89 it's been 10 months and you still have not sent me a check and have never called me back or responded to my emails. Do not go with this company

I was a @koodo customer for a grand total of three days, before I realized that the company is a bad joke. I'm sticking with @FreedomMobile.

@FreedomMobile terrible & annoying commercial

.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.

@freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....

@FreedomMobile better get home zone service in #Quebec real quick now that they’re owned by #Videotron.

@FreedomMobile How do I escalate a customer service complaint. Pls. do not tell me to phone the 800 number which is the problem.

@FreedomMobile Are you listed as "Freedom Mobile Telecom" as a payee when I pay you through my bank? How long does it take to get my payment? Will I be without service until you get my payment?

@Crypto__0x @unusual_whales I used Wind because they were an outlier, cheap and offered the most data at the time. Then Shaw bought them, @FreedomMobile was the moniker they adopted. OK at first, but couple years later they performed typical shady telecom practices & pimped blatant lies from tech support…

@freedomsupport DAMN that's a flex. You guys should be promoting that more in like every station?

@freedomsupport I’ve already done this but I still can’t get an esim until the 25th of April when my billing cycle restarts, unfortunately I need this solved a lot sooner then that. If you’re able to provide me an answer, I would love to get on the phone with someone that could possibly help me.

truly, @FreedomMobile would be an incredible service... if it worked at all 🙃 thanks for absolutely nothing, all the time.

@freedomsupport is your service down? I somehow haven't had service all day and all my payments are up to date? YYZ region

@FreedomMobile 3 times your philipins call centre people disconnect the phone as they do not know there job what the awful service .totally mess

Yo #FreedomMobile where is my phone service at?