Freedom Mobile outages and service status in Richmond Hill, Ontario

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Freedom Mobile generated 1 outage signal in the last 24 hours around Richmond Hill, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and Phone.
The most recent signal from this area was received May 15, 9:24 AM EDT.

Internet (50%)
Wi-fi (25%)
Phone (25%)

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Richmond Hill	Baseline
May 15, 4:40 AM EDT	0	0	0
May 15, 5:00 AM EDT	0	0	0
May 15, 5:20 AM EDT	0	0	0
May 15, 5:40 AM EDT	0	0	0
May 15, 6:00 AM EDT	0	0	0
May 15, 6:20 AM EDT	0	0	0
May 15, 6:40 AM EDT	0	0	0
May 15, 7:00 AM EDT	0	0	0
May 15, 7:20 AM EDT	0	0	0
May 15, 7:40 AM EDT	0	0	0
May 15, 8:00 AM EDT	0	0	0
May 15, 8:20 AM EDT	0	0	0
May 15, 8:40 AM EDT	0	0	0
May 15, 9:00 AM EDT	0	0	0
May 15, 9:20 AM EDT	0	0	0
May 15, 9:40 AM EDT	0	0	0
May 15, 10:00 AM EDT	0	0	0
May 15, 10:20 AM EDT	0	0	0
May 15, 10:40 AM EDT	0	0	0
May 15, 11:00 AM EDT	0	0	0
May 15, 11:20 AM EDT	0	0	0
May 15, 11:40 AM EDT	0	0	0
May 15, 12:00 PM EDT	0	0	0
May 15, 12:20 PM EDT	0	0	0
May 15, 12:40 PM EDT	0	0	0
May 15, 1:00 PM EDT	0	0	0
May 15, 1:20 PM EDT	0	0	0
May 15, 1:40 PM EDT	0	0	0
May 15, 2:00 PM EDT	0	0	0
May 15, 2:20 PM EDT	0	0	0
May 15, 2:40 PM EDT	0	0	0
May 15, 3:00 PM EDT	0	0	0
May 15, 3:20 PM EDT	0	0	0
May 15, 3:40 PM EDT	0	0	0
May 15, 4:00 PM EDT	0	0	0
May 15, 4:20 PM EDT	0	0	0
May 15, 4:40 PM EDT	0	0	0
May 15, 5:00 PM EDT	0	0	0
May 15, 5:20 PM EDT	0	0	0
May 15, 5:40 PM EDT	0	0	0
May 15, 6:00 PM EDT	0	0	0
May 15, 6:20 PM EDT	0	0	0
May 15, 6:40 PM EDT	0	0	0
May 15, 7:00 PM EDT	0	0	0
May 15, 7:20 PM EDT	0	0	0
May 15, 7:40 PM EDT	0	0	0
May 15, 8:00 PM EDT	0	0	0
May 15, 8:20 PM EDT	0	0	0
May 15, 8:40 PM EDT	0	0	0
May 15, 9:00 PM EDT	0	0	0
May 15, 9:20 PM EDT	0	0	0
May 15, 9:40 PM EDT	0	0	0
May 15, 10:00 PM EDT	0	0	0
May 15, 10:20 PM EDT	0	0	0
May 15, 10:40 PM EDT	0	0	0
May 15, 11:00 PM EDT	0	0	0
May 15, 11:20 PM EDT	0	0	0
May 15, 11:40 PM EDT	0	0	0
May 16, 12:00 AM EDT	0	0	0
May 16, 12:20 AM EDT	0	0	0
May 16, 12:40 AM EDT	0	0	0
May 16, 1:00 AM EDT	0	0	0
May 16, 1:20 AM EDT	0	0	0
May 16, 1:40 AM EDT	0	0	0
May 16, 2:00 AM EDT	0	0	0
May 16, 2:20 AM EDT	0	0	0
May 16, 2:40 AM EDT	0	0	0
May 16, 3:00 AM EDT	0	0	0
May 16, 3:20 AM EDT	0	0	0
May 16, 3:40 AM EDT	0	0	0
May 16, 4:00 AM EDT	0	0	0
May 16, 4:20 AM EDT	0	0	0
May 16, 4:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Internet	19 hours ago
Toronto	Wi-fi	11 days ago
Toronto	Phone	23 days ago
Toronto	Internet	26 days ago
Toronto	Phone	1 month ago
Toronto	Phone	1 month ago

Nearby cities with recent reports

Toronto

1 recent signals

19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Freedom Mobile Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

Hayme Torres (@JaymeeTorres) reported 16 seconds ago from Toronto, Ontario
@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...
SungManitu/2020 (@sungmanitu2020) reported 4 minutes ago from Toronto, Ontario
@freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !
Terri Dorrington (@Beautylicious82) reported 8 minutes ago from Toronto, Ontario
If your a @freedomsupport @FreedomMobile Prepaid monthly customer whatever you do. . . DO NOT JOIN A MONTHLY PLAN!!!!! I can’t believe I now have two issues with this company after trying to migrate to a monthly bill. F’D UP! Never make deals on friday the 13th! Never Do MONTHLY
Freedom Customer (@CustomerFreedom) reported 11 minutes ago from Toronto, Ontario
@paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken
kat (@katlikethief) reported 21 minutes ago from Toronto, Ontario
hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?
Virve Aljas (@VirveAljas) reported 21 minutes ago from Toronto, Ontario
Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?
azhar (@bobsakomano) reported 26 minutes ago from Toronto, Ontario
@freedomsupport been trying to reach live body for phone support since yesterday but keep getting message to call back within business hours when I’m calling DURING business hours … or were you closed yesterday at 3PM EST, 4PM EST & 6PM EST
Marianthe Mesbouris (@TechWithRed) reported 30 minutes ago from Toronto, Ontario
@FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!
Laura (@llsebben) reported 34 minutes ago from Toronto, Ontario
Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport
Shohan Chowdhury (@ShohanSoham) reported 36 minutes ago from Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
Vince J Ciarlo (@prguy1968) reported 38 minutes ago from Toronto, Ontario
@FreedomMobile your customer service and policy sucks!
Mike Whelan (@whelanmj) reported 40 minutes ago from Toronto, Ontario
@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!
Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 45 minutes ago from Toronto, Ontario
@ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.
Terri Dorrington (@Beautylicious82) reported 47 minutes ago from Toronto, Ontario
I then request that they quickly switch my ass back to prepaid and make sure I still have my holiday miracle plan. Which the @FreedomMobile rep did Thank you Jesus. Then I was like now you have to fix this $500 dollar problem. Now this takes the cake....
Alex H Singh (@USATAlexHSingh) reported 48 minutes ago from Toronto, Ontario
@freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....
Freedom Customer (@CustomerFreedom) reported 49 minutes ago from Toronto, Ontario
@ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+
Mike Bates (@joemayo17) reported 50 minutes ago from Toronto, Ontario
@freedomsupport I haven’t been able to login to my account all day. What’s going on?
Terri Dorrington (@Beautylicious82) reported 53 minutes ago from Toronto, Ontario
@freedomsupport I need support please check your inbox
ana (@_ana__lynn) reported 56 minutes ago from Toronto, Ontario
@FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.
SungManitu/2020 (@sungmanitu2020) reported 57 minutes ago from Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Scott C (@scottacalvert) reported 3 minutes ago
@FreedomMobile find out it was an issue on your end. 5 lines not working all day, can't get a hold of anyone until 6pm. Asked what is going to be done about 5 ppl not being able to work all day. Responses was nothing.
Joe bala (@joebalacan) reported 6 minutes ago
@FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile
Davis Marsh (@Lucidsennin) reported 7 minutes ago
@FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.
Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 8 minutes ago
@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
Rob Steffler (@RobSteffle) reported 11 minutes ago
@FreedomMobile can you refer me to a mobile company that offers customer service please
🦉 (@Raptorswave) reported 11 minutes ago
@FreedomMobile the worst service plus even worse customer service
liyahcove🦋 (@Aliyah71957449) reported 12 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 13 minutes ago
@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
gbreezie (@garry568) reported 15 minutes ago
@FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.
Peg City 🇨🇦 (@wpgAce) reported 16 minutes ago
@themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider