Freedom Mobile outages and service status in Richmond Hill, Ontario

No problems detected

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Freedom Mobile generated 0 outage signals in the last 24 hours around Richmond Hill, including 0 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Phone.
The most recent signal from this area was received May 15, 9:24 AM EDT.

Internet (33%)
Wi-fi (33%)
Phone (33%)

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Richmond Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 21, 5:20 AM EDT	0	0
May 21, 5:40 AM EDT	0	0
May 21, 6:00 AM EDT	0	0
May 21, 6:20 AM EDT	0	0
May 21, 6:40 AM EDT	0	0
May 21, 7:00 AM EDT	0	0
May 21, 7:20 AM EDT	0	0
May 21, 7:40 AM EDT	0	0
May 21, 8:00 AM EDT	0	0
May 21, 8:20 AM EDT	0	0
May 21, 8:40 AM EDT	0	0
May 21, 9:00 AM EDT	0	0
May 21, 9:20 AM EDT	0	0
May 21, 9:40 AM EDT	0	0
May 21, 10:00 AM EDT	0	0
May 21, 10:20 AM EDT	0	0
May 21, 10:40 AM EDT	0	0
May 21, 11:00 AM EDT	0	0
May 21, 11:20 AM EDT	0	0
May 21, 11:40 AM EDT	0	0
May 21, 12:00 PM EDT	0	0
May 21, 12:20 PM EDT	0	0
May 21, 12:40 PM EDT	0	0
May 21, 1:00 PM EDT	0	0
May 21, 1:20 PM EDT	0	0
May 21, 1:40 PM EDT	0	0
May 21, 2:00 PM EDT	0	0
May 21, 2:20 PM EDT	0	0
May 21, 2:40 PM EDT	0	0
May 21, 3:00 PM EDT	0	0
May 21, 3:20 PM EDT	0	0
May 21, 3:40 PM EDT	0	0
May 21, 4:00 PM EDT	0	0
May 21, 4:20 PM EDT	0	0
May 21, 4:40 PM EDT	0	0
May 21, 5:00 PM EDT	0	0
May 21, 5:20 PM EDT	0	0
May 21, 5:40 PM EDT	0	0
May 21, 6:00 PM EDT	0	0
May 21, 6:20 PM EDT	0	0
May 21, 6:40 PM EDT	0	0
May 21, 7:00 PM EDT	0	0
May 21, 7:20 PM EDT	0	0
May 21, 7:40 PM EDT	0	0
May 21, 8:00 PM EDT	0	0
May 21, 8:20 PM EDT	0	0
May 21, 8:40 PM EDT	0	0
May 21, 9:00 PM EDT	0	0
May 21, 9:20 PM EDT	0	0
May 21, 9:40 PM EDT	0	0
May 21, 10:00 PM EDT	0	0
May 21, 10:20 PM EDT	0	0
May 21, 10:40 PM EDT	0	0
May 21, 11:00 PM EDT	0	0
May 21, 11:20 PM EDT	0	0
May 21, 11:40 PM EDT	0	0
May 22, 12:00 AM EDT	0	0
May 22, 12:20 AM EDT	0	0
May 22, 12:40 AM EDT	0	0
May 22, 1:00 AM EDT	0	0
May 22, 1:20 AM EDT	0	0
May 22, 1:40 AM EDT	0	0
May 22, 2:00 AM EDT	0	0
May 22, 2:20 AM EDT	0	0
May 22, 2:40 AM EDT	0	0
May 22, 3:00 AM EDT	0	0
May 22, 3:20 AM EDT	0	0
May 22, 3:40 AM EDT	0	0
May 22, 4:00 AM EDT	0	0
May 22, 4:20 AM EDT	0	0
May 22, 4:40 AM EDT	0	0
May 22, 5:00 AM EDT	0	0
May 22, 5:20 AM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond Hill, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto.

City	Problem Type	Report Time
Toronto	Internet	7 days ago
Toronto	Wi-fi	17 days ago
Toronto	Phone	29 days ago
Toronto	Internet	1 month ago
Toronto	Phone	1 month ago
Toronto	Phone	1 month ago

Nearby cities with recent reports

Toronto

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

Mike Bates (@joemayo17) reported 5 minutes ago from Toronto, Ontario
@freedomsupport I haven’t been able to login to my account all day. What’s going on?
kat (@katlikethief) reported 7 minutes ago from Toronto, Ontario
hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?
Erica Ehm (@EricaEhm) reported 10 minutes ago from Toronto, Ontario
@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.
Freedom Customer (@CustomerFreedom) reported 13 minutes ago from Toronto, Ontario
@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working
Alex H Singh (@USATAlexHSingh) reported 16 minutes ago from Toronto, Ontario
@FreedomMobile I preordered on September 17th, 2021. I got my email confirmation but that is it I have not gotten a tracking number oh, your customer support team knows nothing. And today is the official release date oh, did I make a mistake?
🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver (@DavidGilbertVO) reported 18 minutes ago from Vaughan, Ontario
.@FreedomMobile Worst. Customer. Service. Ever!!!
Renan Ledoux (@renanledoux) reported 18 minutes ago from Toronto, Ontario
@FreedomMobile I’m uber driver and I couldnt work this morning because of the internet issues, I rely on that to be able to make money. #notcoolfreedom
Freedom Customer (@CustomerFreedom) reported 26 minutes ago from Toronto, Ontario
@paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken
kiki enen-MOR🦋 (@chocolatmilq) reported 33 minutes ago from Toronto, Ontario
@Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒
Don Schacter (@donschacter) reported 34 minutes ago from Toronto, Ontario
@FreedomMobile terrible & annoying commercial
SungManitu/2020 (@sungmanitu2020) reported 35 minutes ago from Toronto, Ontario
@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
Pedro Marques (@MetroManTO) reported 39 minutes ago from Toronto, Ontario
@FreedomMobile I’ve had a 5G capable iPhone for over a month now and still no idea of when Freedom will provide the service. Should I just go back to @Bell? Please don’t send me a link to an old page on your site that’s been promising 5G for years. Give your customers a date.
Brian (Stuttering Loudly) (@StutterLoudly) reported 43 minutes ago from Toronto, Ontario
.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.
Virve Aljas (@VirveAljas) reported 45 minutes ago from Toronto, Ontario
@freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."
Laura (@llsebben) reported 50 minutes ago from Toronto, Ontario
Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport
Jan J (@HBchic_Jade) reported 57 minutes ago from Toronto, Ontario
@FreedomMobile Great job Freedom for doing NOTHING to repair the problem with my husband's phone on his Birthday no less! I guess you don't care at all about customer retention nor do you care about customer service. The worst telecom provider in existence. #freedommobilesucks
Freedom Customer (@CustomerFreedom) reported 57 minutes ago from Toronto, Ontario
@ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+
Wayne Rodrigues (@WayneRodriguez) reported 58 minutes ago from Toronto, Ontario
@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.
Black Hippy (@LeonDies4jays) reported 58 minutes ago from Toronto, Ontario
So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there
FabSab44 (@Sab44Fab) reported 58 minutes ago from Toronto, Ontario
HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Neeraj Bagai (@neeraj_bagai) reported 3 minutes ago
@FreedomMobile Unable to get thru your customer service, can you please help
Joe bala (@joebalacan) reported 9 minutes ago
@FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile
Javi Medina (@javiermedina15) reported 9 minutes ago
@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
Ivydelray 🙂 (@ivydelray) reported 11 minutes ago
@FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!
Matt Chan (@Chanman1133) reported 12 minutes ago
@FreedomMobile internet has been down for more than 30 minutes. Why? #yyc
RJM123 (@R0J0MI123) reported 13 minutes ago from Shep's Subdivision, Ontario
@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
bikku (@bikku88) reported 20 minutes ago
@FreedomMobile hello anyone out there as I have to change the service
Ryan Wilson (@RyanNW23) reported 21 minutes ago
@FreedomMobile wr have had an issue with how leaving your team was handled by the location we dealt with. We advised them our plans all along and they advised us the proper steps to take. Now they are charging us. #CustomerComplaint #customerservicefail
Silvia C. (@SilviaCai) reported 21 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
WyzeOne (@Remlam) reported 21 minutes ago
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!