Freedom Mobile Outage in Stoney Creek, Ontario

Dear @FreedomMobile thanks for a decent 8 months! I tried sticking it out and your customer service was awesome (both online and on the phone) but right now, your coverage in Burlington is still a bit spotty and I've missed a few too many calls... #freedommobile #ontario #telecom

@freedomsupport I'm a customer in Ontario, just an FYI, there's a scam text message out there claiming to be from you saying there's an overpayment on customer's account. It asks you to text them back probably to send you to scam website.

@FreedomMobile u suck! Couldn't even use my phone in Burlington for about ummm 15 mins. No uber....missed train. U and your network blows arses.

@freedomsupport I've already explained in my previous tweet what the problem is

Hey @FreedomMobile I am standing in a parking lot and I can't even connect to LTE to call a ride to let them know that I need to be picked up.... Your cell phone service sucks.... I think it's time to invest in better reception I wouldn't have came back if I had a choice

@Pedroramosr91 @FreedomMobile Bell was down for 6 hours once, Rogers was down for 8. Suck it up buttercup. Things happen.

@freedomsupport @lade_mark You guys can’t even manage to broadcast a decent signal in the Hamilton area! I’m in my own house and can’t make a phone call!!!! Two bars!🤬🤯

@tshirtbae93 @mitch909 @chopstix21 @Rogers @FreedomMobile Difference for me wasn’t the price. But more Gigs. But I regret switching because of lack of signal just about anywhere I go. Specially once I leave the so called home network. No service outside of home network. Even though they said it would be covered by their partner networks

@chopstix21 @mitch909 @Rogers @FreedomMobile NOTL is one of the worst areas for any service coverage I work in that area a lot. And it’s terrible

@thebigguy86 @Mike_Bellegarde @FreedomMobile Now all you have to do is find a decent signal to use your 3 phones 🥴🤪

@FreedomMobile the worst service I’ve ever had! Terrible call coverage, can’t connect to the internet even when I have full bars showing and LTE to boot! Never should have left my other carrier! Garage! #freedommobile

@Shak1948 @freedomsupport Sorry to hear this - but always go to a corporately owned @FreedomMobile store - they give better service than the franchised ones

@freedomsupport Many years ago when I had your service with Wind mobile, I was told that there is a slight I could go to to report spots which was not getting service. Does that still exist as I have issues on Brant Street and & Dundas in Burlington.

@freedomsupport Well I have an everywhere 49 plan with 6 gig of data and I can’t get any internet outside of my home network! And as far as I understood from when I signed up with freedom. That would be included in my plan.

@freedomsupport Well I have an everywhere 49 plan with 6 gig of data and I can’t get any internet outside of my home network! And as far as I understood from when I signed up with freedom. That would be included in my plan.

@wanderpow @ROCKthusiast @FreedomMobile You’ll get more Gigs with freedom for your money, but you’ll sacrifice on service coverage for sure. And forget about getting data outside home area. And if you upgrade your phone, that’s on top just like anywhere else.

@FreedomMobile you guys should really investigate in how some of your Costumer Support assists your costumers. I should not have to be put on hold for 4 minutes after every single question I have. . Roughly 30 minutes into a call and I still didn’t get an answer.

@kayak360 @FreedomMobile Switched to @PublicMobile from @FreedomMobile last year. Never looked back.

@freedomsupport So the reseller doesn't get any help for replacing a manufacturer's defective device? Just "sorry you bought a defective phone from us"? You have no help to provide your customers to fix the problem? This seems like very poor customer service. @HuaweiMobile have anything?

@FreedomMobile what is your policy on replacing defective #Nexus6p phones with battery drain issues? We bought one in 2015, had it replaced in January 2017, but the new phone had same issues.

@freedomsupport Put it this way, I lasted 1.5 months on @koodo, and they NEVER replied to my online please on Twitter or Facebook. And I had a horrible experience with a supervisor/team leader on the phone. So screw Koodo.

Dear @FreedomMobile thanks for a decent 8 months! I tried sticking it out and your customer service was awesome (both online and on the phone) but right now, your coverage in Burlington is still a bit spotty and I've missed a few too many calls... #freedommobile #ontario #telecom

@freedomsupport My phone isn't connecting to the freedom network, yet my wife's phone is. I rebooted my phone and no luck. My wife can make calls, but mine doesn't. We're literally sitting 5 feet away from each other currently.

Why does my LTE dumb down to a slow 3G when I’m passed Richmond road in #ottawa @freedomsupport @FreedomMobile 🤔

@dman3645 @freedomsupport @FreedomMobile Same issues over in Vancouver

@FreedomMobile Freedom mobile just put the onus on me to pay for a fraud call that came on my phone from Cuba when I wasn't even there & furthermore closed my account with the outstanding monies +would not service me for getting a resolution. Horrible horrible Mobile Company

@freedomsupport Hey ya'll, I haven't had cell service for 3 days now. Emergency calls only. I live in a basement suite, but even after being out for errands I still didn't have service. Currently just outside Victoria, BC.

@freedomsupport Thank I will getting a little frustrated with slow internet by @TELUS

I figure that after 16 years as a loyal customer to @Rogers and @RogersHelps and having paid them well over $78,000 (always on time) in service alone, I’d get better treatment. This company is the worst. Hello @FreedomMobile, **** off Rogers!

@FreedomMobile I WOULD LIKE TO SPEAK TO AN EXECUTIVE; SUCCESSOR OF FREEDOM MOBILE, SHAW CABLE IMMEDIATELY. This is a freedom mobile issue yet SHAW has the power and stellar rep to get things done. My opinion, Freedom Mobile is a disgrace to the SHAW name.