Rogers Outage in Beeton, Ontario

@RogersHelps Internet and cable when out during 2nd period of Leags game (thankfully) and is still out this AM. Need it for @Raptors 🏆 in a few hours. Help!

@kristen_shilton Figures he is awesome in a fun skills competition but not so good in the shootout. Can't watch this or #Raptors as stupid @Rogers is out in #Bradford area until at least midnight.

@RogersHelps You lost a customer who wanted to upgrade, hand you more money and stay with you 24 months.

@RogersHelps Yes but I bought “Rogers” protection. You let your customer down. I’m near the end of my contract. So it is easier to switch to another company. No one offering a reason to stay.

One more scam by @Rogers I have the Rogers Device Protection, my iPhone has a cracked screen on the back. They sent their protection to a 3rd party who say it’s either $300 to replace or $100 to fix, taking one week. What a scam. I’m going to upgrade to the 11. Not Rogers.

@RogersBiz I did the live chat, that's what the problem was. 3 people gave me 3 different answers. one even transferred me from Business to Retail chat. I was told Live Chat and Phone support can't send certain models, and some are backordered 4 weeks.

is your modem. Your employees don't know what they are doing. They can't even verify that my account is a business account and not a residential account so they just keep transferring me around. I need this issue fixed or I would be happy to take my business elsewhere to @Rogers

@RogersHelps That response isn't much help to be honest. I had already looked at that and have used it for 4 years already - living in Alberta that info suggests not one jets game is blacked out. But game 1- blacked out - NHl live may be useless this year!

hey @RogersBiz - Trying to add line w/device to business account, spent 1 hour yesterday going in circles with multiple agents for what should be a simple process that i've done in the past. Service has been BRUTAL, need some Actual Help.

@RogersHelps Yes my login username for my profile. It’s a different email than the ones my bills are emailed to

@RogersHelps Im trying to change my login username, but when I try to, it kicks me out to the main sign in page. My username is a old email that has been hacked. Need this changed asap!

@RogersHelps Looking for help in deleting the account

@RogersHelps My phone gyroscope is broken so when I go to watch a game I am forced to watch it in portrait. Can you please add a fullscreen button to the video player so I, and likely many others can watch the game in landscape mode?

@Pegleg78 @RogersHelps @NHL Yes, the iPhone app is garbage. Can’t sign in and maybe after 20 attempts it works. The Xbox app is worse. “Playback interrupted, try again” crash crash crash. Uninstalled and tried again. Crashes. Months go by and nothing changes.

@RogersHelps Hello, I would like to know how I can make a formal complain about the very very poor service I received considering NHLlive. So far, the customer service has been able to REMOVE option for me to watch hockey games. I am very upset.