Rogers Outage in Logy Bay, Newfoundland and Labrador

@RogersHelps hi. We’re in Newfoundland. Our internet came back last night but was out again this morning, and the Anna chat function says there are not outages in our area. How can I ensure someone is aware of (and fixing) our new outage?

@RogersHelps we just had some intense thunder and lightning in St. John's my WiFi is not coming back on. Have reset the router/modem several times. Is there an outage?

@Rogers Thanks for your quick reply. So if I switched to all my services from @BellAliant and ran into technical difficulty I’d be able to reach a trouble shooting call centre in NL?

Why do I pay so much for a local provider NL @BellAliant when your technical support is based in the Philippines and useless to help here ?! Is this where the $122 million in labour pandemic support from @JustinTrudeau went?!? @Rogers are you a local provider?

Anyone else having problems with @Rogers internet dropping today? Making working from home hard.

@RogersHelps my wi-fi is down yet again, surprise surprise. It's become very unreliable. Is this a localized outage in St.John's, NL?

Dear @RogersHelps, please give Jas from live chat in Vancouver a raise....or at least a pat on the back. Best customer service ever!

@Diana_m_white @Rogers Mine is super slow for some reason. Using data at the moment.

Hello @rogers I’m a CBC reporter working from home, an essential worker relying on the internet to file multiple times daily. Our internet service keeps dropping out, and at times is at 10% speed. For 2 days customer service insists there is no problem. There is. Please fix it.

When @Rogers #Ignite works it's great. Unfortunately it doesn't work all the time.... #BlackScreen #WhyAmIPayingForThis

Had @Rogers internet now for about 3 months and I’m very dissapointed. Paying for 1G service and getting less than 200M hardwired is ridiculous. Never thought I’d start thinking about going back to Bell but here I am. @RogersHelps

@RogersHelps no service at all last 30 mins

@RogersHelps what’s up with service in airport heights

@helloshadow @Rogers There seems to be service outage, that they are working to get resolved. I just got mine back, but they informed me that there is a possibility of intermittent outages.

@RogersHelps Hey, ummm it appears that our wifi is down, the modem doesn’t have the blue lights flashing

@RogersHelps this looks more like a Rogers Chan packaging issue. In the SJ's metro area, tsn2 is not included in sports pkgs. in central../2

Hey @Rogers you should teach your customer service representatives some manners because I'm so close to cancelling everything with you and switching to bell...

@RogersHelps I’ve tried contacting you about WiFi service several times. Ran all your tests, got a new modem, the works—your internet is still not working. I truly think if I don’t cancel my service, I’ll have only myself to blame. Have a good life though.

@Rogers @Chinatown_SC Rogers is a crooked service provider. They charged me extra and didn’t correct their mistakes after 10 days of raising issue and talking to more than 4 employees and managers.

@RogersHelps any eta on when service will be restored in downtown Toronto? I’ve been without service since before noon today

I have been an @rogers customer for 10+ years and they have the nerve to charge me $59 PER PIECE to install my home monitoring PLUS 200$ per additional piece to suit my new home WOW way to take advantage of a survivor of #domesticviolence

Things must be slow @Rogers. Are profits down? They have called me every day this week thus far trying to lure us back for TV, Internet, Cell. Stop calling me @RogersHelps, I’ll call you if I need you….

@RogersHelps Why isn't the page updated? Never says anything about current outages, internet in Cambridge(Galt) has been out for almost 4 hours.

I don't usually do this, but I've never had a more frustrating customer service experience than I've had with @Rogers over the past week. They couldn't switch my cable + internet services - which required no new equipment - in ONE week...

@rogers has no problem filling the rogers centre but stores won't accept cash for "covid" and safety reasons #povertyshame

con'd... Official! @Rogers @RogersHelps has nickled and dimed a 24 yr client to move to @Bell. Refusing to credit me for every day we had outages! 3 months of daily connection issues is worth a credit of only $234, b/c their system does not sense all outages. Run fast, run far

@FidoSolutions Spoke to Fido on my phone. Very helpful in finding and providing me a solution. @RogersHelps wasn't helpful at all... I can't believe they as the parent Corporation couldn't or wouldn't help me. Customer retention was useless too. @CRTCeng

@RogersHelps spoke to technical department and they don't know if work is being done in our area. I saw 2 rogers trucks down the street and was told by another technical support person there was maintenance being done in the area. They no notice or door hanger as they said. 🤦