Rogers Outage in Paradise, Newfoundland and Labrador

Hello @rogers I’m a CBC reporter working from home, an essential worker relying on the internet to file multiple times daily. Our internet service keeps dropping out, and at times is at 10% speed. For 2 days customer service insists there is no problem. There is. Please fix it.

When @Rogers #Ignite works it's great. Unfortunately it doesn't work all the time.... #BlackScreen #WhyAmIPayingForThis

Had @Rogers internet now for about 3 months and I’m very dissapointed. Paying for 1G service and getting less than 200M hardwired is ridiculous. Never thought I’d start thinking about going back to Bell but here I am. @RogersHelps

@RogersHelps no service at all last 30 mins

@RogersHelps what’s up with service in airport heights

@helloshadow @Rogers There seems to be service outage, that they are working to get resolved. I just got mine back, but they informed me that there is a possibility of intermittent outages.

@RogersHelps Hey, ummm it appears that our wifi is down, the modem doesn’t have the blue lights flashing

@RogersHelps this looks more like a Rogers Chan packaging issue. In the SJ's metro area, tsn2 is not included in sports pkgs. in central../2

Hey @Rogers you should teach your customer service representatives some manners because I'm so close to cancelling everything with you and switching to bell...

@RogersHelps I’ve tried contacting you about WiFi service several times. Ran all your tests, got a new modem, the works—your internet is still not working. I truly think if I don’t cancel my service, I’ll have only myself to blame. Have a good life though.

@RogersHelps I have a down Rogers line in my backyard. Please help! I called tech support and all I got was... someone will call you back in 48 hours. That was 3 days ago.

@endtoendhockey @RogersHelps I'm in Mt Pearl and mine went down 2am..a credit would be lovely

@RogersHelps what is going on with cable service in the St John's region? Every channel is glitching crazy.

@doug_murdoch @RogersHelps I’m just off Ennis, so east end as well. Spoke with technical service last night and she said it was localized. Just received a text a few mins ago saying techs had addressed the issue... we’ll have to wait until 9:30 to see if it was successful lol!

@doug_murdoch @RogersHelps Had the exact same issue Doug. Monday & Tuesday night Service went out @ 9:30pm. We filed a ticket and was told it was the whole neighbourhood, and technicians would be dealing with it today.

@RogersHelps is there an outage in downtown Toronto (Jarvis & Dundas area). Ignite TV and Internet cut out at the same time. Modem can't find internet.

@RogersHelps seems to be an issue in my area M5R. Please confirm and give ETA on fix please.

@althiaraj @RogersHelps That may have been your problem all along. Hope they got it straight for you! Missed you on At Issue.

Explain to me @RogersHelps why I should pay top dollar for **** service

@althiaraj @RogersHelps I’ve never seen “Rogers” and “help” used together before. While I’m at it, what about Canadian Tire “associates”. They always run away when you make eye contact with them.

@RogersHelps Thank you. It’s now days later and 1 of the 3 I requested came through. 1st chat - service schedule and no transcript, 2nd chat - service was not actually scheduled and needed to schedule new time. 3rd confirmed schedule and finally get a transcript. Sorry but your system fails.

@MKR414 @reluctantvapor @Rogers @RogersHelps "It's an area problem, I'll escalate" is Rogers tech speak for "I don't know what's wrong, so I'm not going to bother." Had this happen with two tech visits in a row and I just gave up.

@RogersHelps Another internet outage today morning. I had an interview this morning and no internet ruined it. This is totally unacceptable. I'm furious.

@RogersHelps Sent another DM. Having issues with the second remote now.

@RogersHelps I really need to speak to someone about my internet please. Having constant problems/ outages.