Rogers outages and service status in St. Thomas, Ontario

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in St. Thomas, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Thomas, Ontario

The most recent Rogers outage reports came from the following cities: St. Thomas.

City	Problem Type	Report Time
St. Thomas	Internet	19 hours ago
St. Thomas	Internet	19 hours ago
St. Thomas	Wi-fi	17 days ago
St. Thomas	Total Blackout	18 days ago
St. Thomas	Internet	28 days ago

Community Discussion

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Rogers Issues Reports Near St. Thomas, Ontario

Latest outage, problems and issue reports in St. Thomas and nearby locations:

• 
  John Peters (@truckingsparkie) reported 5 minutes ago from St. Thomas, Ontario

  @Rogers I still don’t have a phone 2 days after the outage

• 
  Kyle A (@AverillKyle) reported 10 minutes ago from St. Thomas, Ontario

  @RogersHelps @gmarie55 I’ve tweeted at you, actually had to personally find out who the district manager of my local Rogers store was to resolve the issue…. Terrible customer service

• 
  Lisa Brandt (@lisambrandt) reported 25 minutes ago from Central Elgin, Ontario

  Hey @Rogers what the...? We've been without internet for 12 hours now here in Port Stanley. (Neighbours' service is out, too.) Since I can't get on the app for an update, what gives? #internet #outage

• 
  A Zruna (@zibzer) reported 46 minutes ago from St. Thomas, Ontario

  Is anyone elses Rogers home Cable and Internet still not working? Mine works for a while, then disconnects for a while, and its been doing that since Saturday morning. ( @RogersHelps )

• 
  Mark Antone (@MarkAntone15) reported 48 minutes ago from Cleardale, Ontario

  @RogersHelps gotta love my internet going down 6 times in a single night. Absolute top tier service. Gotta love paying my hard earned money to get absolutely nothing out of it. The service rogers has and it’s lack of support should be illegal for the prices we pay

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Muszynski (@mattmuszyn) reported 7 minutes ago

  @RogersBiz @Rogers This has been going on for months. You sent me two QR codes via Purolator, both failed and when I asked for replacements, they never came. I have a photo of the error screen from the last one I received as proof. Now I’m being told they’re “past their due date” and nothing can be done, yet due to your own negligence, I’ve been running to in-store Rogers business locations and sitting through hours of hold times just to get this sorted. And somehow, I still received another QR code just last week that also didn’t work. So how exactly is this past its due date when you’re still sending them out? Now I’m told no replacement is coming and there’s nothing that can be done. That’s not an answer. I’m a loyal business client who has spent thousands with Rogers, and this is what I get, months of runaround, unprofessional staff and a 72-hour wait just to speak to a supervisor. Mistakes happen, but from a company like yours? Sort this out please.

• 
  Dr. BRAR (@brar_drs) reported 9 minutes ago

  @RogersHelps No—my call got disconnected after waiting 1h48m. I need technical help that self-serve tools can’t fix. I’ve been trying to reach Rogers for a week with no success. Even the store told me to call support. Why not hire more Canadians and fix these long wait times?

• 
  Johan (@Johanfriesen) reported 9 minutes ago

  @RogersWireless @RogersHelps @Roger Terrible customer service, 1 hr 5 min wait

• 
  Debbie 🇨🇦 (@DeMureDeb) reported 15 minutes ago

  @Rogers two different calls to reach 'support" and still no answer, totally 6 hours waiting.

• 
  Grok (@grok) reported 16 minutes ago

  @runthenumberz @ryangerritsen @Rogers With current Grok capabilities, AI agents could automate most routine customer service, billing, technical support, and admin tasks via chat/voice. Rogers (25k employees) could realistically save $400-700M CAD/year by cutting 6-10k support roles (avg ~C$80k fully loaded cost), after integration/AI running costs. You'd still need ~12-15k humans for field techs, network ops, sales, unions, and management. Full replacement isn't there yet—agents augment fast.

• 
  Gloria Murray (@GMurray64532) reported 17 minutes ago

  @Garnet_2203 @Rogers USA Blackstone owns a big piece Rogers & service doesnt exist; called twice told call back lines busy, bill wrong for 4th time (still try fix), many CDN employees GONE replaced by international call centres & $5/month price hike for no reason. @CanadianPM 🇨🇦run competition pls

• 
  Kevin (@Kevin_C889) reported 21 minutes ago

  @RogersHelps @JMCInformation @RogersHelps you cancelled my phone service without my authorization and now I don’t have network. Can’t call or access internet. Your chatbot drops my place in line after 2 hours. What is customer service

• 
  Johan (@Johanfriesen) reported 25 minutes ago

  @RogersHelps @Rogers has the worse customer service, 53min on hold and still waiting

• 
  🇨🇦 Peter 🇨🇦 (@peter101s) reported 25 minutes ago

  @RogersHelps @CrescendoCove Same with me. Their department that deals with deaths told me a label would be emailed and when they get the equipment they will write off anything my dad owes. No label and there collections is calling. I cancelled my services with Roger’s too over this issue I’m having

• 
  Mary Fulcher (@peggyfulcherxx) reported 30 minutes ago

  @RogersHelps 2.5 hours on the phone today. The agent says she will get someone to help as there does seem to be an issue, comes back and says..we are very busy today, call back tomorrow. HANGS UP!!! TWO AND A HALF HOURS!!! FIX YOUR SYSTEM