Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Spruce Grove, Edmonton, and St. Albert.

City	Problem Type	Report Time
Spruce Grove	TV	3 hours ago
Edmonton	Internet	15 hours ago
Edmonton	Internet	3 days ago
Edmonton	Internet	3 days ago
Edmonton	Total Blackout	3 days ago
Edmonton	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Pradeep Padmanabhan (@4PillarsEdm) reported 7 minutes ago from Edmonton, Alberta

  @Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?

• 
  John Kerby (@JKerby_88) reported 8 minutes ago from Edmonton, Alberta

  @Shawhelp I need to because the app TV Guide needs one to fix my issue

• 
  Steven Walton (@StevenGWalton) reported 11 minutes ago from Edmonton, Alberta

  @Shawhelp Never mind. Apparently it is on one of the crave channels - the guide just doesn’t show it. :) I’m good!

• 
  ***** (@WillyGrant) reported 13 minutes ago from Edmonton, Alberta

  @Shawhelp you shouldn’t treat your customers that way. How that person is a supervisor is beyond me. He has no people skills.

• 
  DaveCarels (@DaveCarels) reported 14 minutes ago from Edmonton, Alberta

  @Shawhelp @JRog55 This is the second Saturday night Shaw PPV has screwed up. Your service sucks

• 
  Nikki (@nokihu) reported 15 minutes ago from Edmonton, Alberta

  @Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef

• 
  Ray (@menard_ray) reported 16 minutes ago from Edmonton, Alberta

  Hey @Shawhelp why am I getting almost no functionality when I’m on nationwide? Supposed to have 2Gigs of full service. I’ve used .37 and nothing works (internet, messaging, email) when I’m connected to nationwide Seems that I am yet again paying for something I’m not getting

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 22 minutes ago from Edmonton, Alberta

  I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

• 
  Cory Clendenning (@CVChomes) reported 22 minutes ago from Edmonton, Alberta

  @Shawhelp BS..on phone with support and they cang figure it out after 30.mins

• 
  Dylan Sloan (they/them) (@PrairieDill) reported 24 minutes ago from Edmonton, Alberta

  @Shawhelp down in central #yeg?

• 
  Leslie Bush (@lesoteric) reported 32 minutes ago from Edmonton, Alberta

  @Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

• 
  slavo cech (@slav_metalurges) reported 34 minutes ago from Edmonton, Alberta

  @Waynthurson @Shawhelp First gen too slow. The phone it is.

• 
  Eric Petersen (@ericpet) reported 35 minutes ago from Edmonton, Alberta

  @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

• 
  Great Wall Of Troy (@AvantRider) reported 39 minutes ago from St. Albert, Alberta

  @Shawhelp My new bluecurve tv and internet is quite terrible. I can’t connect to anyone with in app chat.

• 
  🦈💍Mrs. A-Cakes Shark💍🦈 (@lexi_applebum) reported 46 minutes ago from Edmonton, Alberta

  @CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC

• 
  ***** (@WillyGrant) reported 49 minutes ago from Edmonton, Alberta

  I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

• 
  Nikki (@nokihu) reported 50 minutes ago from Edmonton, Alberta

  @Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef

• 
  Jonny (@jonnyjazzno) reported 51 minutes ago from Edmonton, Alberta

  @Shawhelp Hey! I just sent a DM about my internet down

• 
  Chris (@patsnation0917) reported 54 minutes ago from Edmonton, Alberta

  @TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.

• 
  John Kerby (@JKerby_88) reported 56 minutes ago from Edmonton, Alberta

  @Shawhelp I can’t sign in to the @Sportsnet app I know my password

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 4 minutes ago

  @Shawhelp Now I just spoke to a different agent who said that there is maintenance in the area. Why isn't that on the outage webpage?

• 
  elwood shand (@edshand1) reported 8 minutes ago

  @Shawhelp I’m getting no signal on one of my tvs and the box underneath has no lights but the other boxes do. I changed the hdmi cable and still nothing.

• 
  Gena Dixon (@genadxn) reported 10 minutes ago

  @Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.

• 
  bc_2027 (@bc_2025_vision) reported 11 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  Alex Deggs (@Alex_Deggs) reported 17 minutes ago

  @Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap

• 
  jimmy TehFreak (@TehFreakTweets) reported 20 minutes ago

  My internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?

• 
  HoopsfanAB (@ydfished) reported 20 minutes ago

  @Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡

• 
  Ugabug (@MaryPChipman) reported 23 minutes ago

  @Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did

• 
  Ravi Poojara (@RaviPoojara_rp) reported 25 minutes ago

  @Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the

• 
  Ugabug (@MaryPChipman) reported 26 minutes ago

  @Shawhelp Now that there's no cable anymore, is the TV signal going to cut out whenever - like now? Our WiFi was fine.