Shaw Outage Report in St. Albert, Alberta
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The latest reports from users having issues in St. Albert come from postal codes T8N.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in St. Albert, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (59%)
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TV (18%)
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Wi-fi (11%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near St. Albert, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, St. Albert and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near St. Albert, Alberta
Latest outage, problems and issue reports in St. Albert and nearby locations:
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Scott
(@Slummer90) reported
from
Edmonton, Alberta
@Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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doormouse
(@GehlD) reported
from
Edmonton, Alberta
@Shawhelp thanks for the poor servcie of 50$ install fee and sales guy tells me i might have to hire an outside contractor. mis understanding of oh you need an outlet installed . i needed a full cable drop install into an older house and your chat servcie in eastern canada bad
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.
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Zain
(@nyaznahk1996) reported
from
Edmonton, Alberta
@Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.
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Anshuman Khare
(@shredordelete) reported
from
St. Albert, Alberta
@Shawhelp Sure, I will DM. But problem is not with my account but wider #StAlbert area. I want to figure out if #Shaw is the right choice for working fm home.
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𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡
(@big_fan2019) reported
from
St. Albert, Alberta
@Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
@Shawhelp It’s never worth it. Your people already know what the problem is - and it IS your problem as it only affects 1 channel meaning that the feed you are taking and relaying is flawed. All other channel were fine.
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
@ShawInfo “now connecting you your entertainment experience. BULLSHIT This is the worst ******* service in the world. And I pay REAL ******* $$ to be cheated and ****** over by them. #yyc #yeg
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
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Derek Coke-Kerr 🇨🇦🏉
(@Rugbyplayer) reported
from
Edmonton, Alberta
Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg
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Donna McKinnon
(@illustratedword) reported
from
Edmonton, Alberta
@Shawhelp Hey there just got an email asking me to verify my Shaw account. As a long time customer, this seems fishy. Is this a scam? It looks legit.
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Chris
(@patsnation0917) reported
from
Edmonton, Alberta
@TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.
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Tamara Konrad
(@tamarakonrad) reported
from
Edmonton, Alberta
@Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?
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Ray
(@menard_ray) reported
from
Edmonton, Alberta
Hey @Shawhelp why am I getting almost no functionality when I’m on nationwide? Supposed to have 2Gigs of full service. I’ve used .37 and nothing works (internet, messaging, email) when I’m connected to nationwide Seems that I am yet again paying for something I’m not getting
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Nikki
(@nokihu) reported
from
Edmonton, Alberta
@Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef
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maria cristina
(@sandwichdYEG) reported
from
Edmonton, Alberta
@Shawhelp hi I was wondering if Shaw WiFi services are down ?
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Nutty of 🇨🇦(soon to be Sir Nutty)
(@CameronNuttall) reported
from
St. Albert, Alberta
@ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Pat
(@goopat2) reported
@trishlaw55 @Shawhelp No it’s still not working. Apparently it has something to do with an iOS update and they are working on it? I checked with Shaw again on Nov 13 and the Tech wasn’t aware of the problem so I don’t think it’s a priority.
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David Walsh
(@DavidWa59907969) reported
@SagePonchie @Shawhelp Customer service has declined markedly during this pandemic. It's very difficult to connect live with a human being. In the old days a person answered the phone. Now a computer does it and can't address your concerns.
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James is planning a Socially Distanced Christmas
(@jamiefriesen) reported
"We disconnected your mother's phoneline at her long term care home on December 23. Merry #Christmas from #Shaw" Did I get an apology or a credit when I called? Of course not! Worst customer service ever @Shawhelp @ShawInfo
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Ron Wozniak
(@murphy2232) reported
@MyPetalHeart @ShawInfo Yesterday I was on hold for 1 45 and finally gave up. Never gave me a call back option
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Don Ross Jr.
(@drossfive) reported
@Shawhelp Is there a reason I have an ongoing issue with my Shaw Cable, including lack of sound at times; slow reaction from remote to TV; frozen screen during most TSN World Junior live broadcasts; etc? I have unplugged modem too many times to correct my issue.
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Constance Van Horne
(@cmvanhorne) reported
from
Cold Lake, Alberta
@ShawInfo the elderly have limited options to understand or negotiate complex packages and changes to service -fix the problem, provide the service my Dad pays for and stop making life complicated for the elderly who want to watch @CBCNews 😡
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Fabricio Mengo
(@fmengo) reported
from
Maple Ridge, British Columbia
@Shawhelp I’m trying to move my service and I don’t have answer from you. I booked to move for Dec 23, and still waiting. I talked to 7 different agents and no answer. Your service sucks.
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Dave Macdonald
(@rdavemacdonald) reported
@Shawhelp our cable and TV is down again in Murrayville 😠
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romel
(@romel_eh) reported
@Shawhelp can’t connect to internet please help
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salman khan
(@salman5220) reported
@Shawhelp what is the reason for the service interruption in Coral Springs Calgary? I have no internet or home phone.