Shaw outages and service status in St. Albert, Alberta
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The latest reports from users having issues in St. Albert come from postal codes T8N .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
Problems in the last 24 hours in St. Albert, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- Internet (54%)
- TV (18%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (6%)
- Phone (2%)
Live Outage Map Near St. Albert, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, St. Albert, and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 4 hours ago |
|
Edmonton
|
TV | 5 hours ago |
|
Edmonton
|
Internet | 5 hours ago |
|
Edmonton
|
6 hours ago | |
|
Edmonton
|
6 hours ago | |
|
Spruce Grove
|
TV | 21 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Shaw Issues Reports Near St. Albert, Alberta
Latest outage, problems and issue reports in St. Albert and nearby locations:
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Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
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Eric Petersen (@ericpet) reported from Edmonton, Alberta@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
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Leslie Bush (@lesoteric) reported from Edmonton, Albertabeen working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta"hopefully fourth time is a charm!" great service from @Shawhelp
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Joanne Norum (@jnorum) reported from Edmonton, Alberta@TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo
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DE (@FlyingFiveCAN) reported from Edmonton, AlbertaChecking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.
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Horace (@gqkeroppi) reported from Edmonton, Alberta@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient
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John Kerby (@JKerby_88) reported from Edmonton, Alberta@Shawhelp I can’t sign in to the @Sportsnet app I know my password
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Eric Petersen (@ericpet) reported from Edmonton, Alberta@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
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Leslie Bush (@lesoteric) reported from Edmonton, Alberta.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'
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Eric Petersen (@ericpet) reported from Edmonton, AlbertaSpending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.
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Leslie Bush (@lesoteric) reported from Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
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Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, AlbertaAfter waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
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John Kerby (@JKerby_88) reported from Edmonton, Alberta@Shawhelp I need to because the app TV Guide needs one to fix my issue
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Dave Sawchuk (@davesawchuk) reported from Edmonton, AlbertaI’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.
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#ThisIsBS (@JKerby_88) reported from St. Albert, Alberta@Shawhelp That sucks I want to watch episode one before episode 2
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Cory Clendenning (@CVChomes) reported from Edmonton, Alberta@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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reidgm (@reidgm) reported@ShawInfo @Shawhelp So again a problem with Shaw. Haven’t been able to login to My Shaw for weeks now. Just spent another hour with two different techs and still no resolution. And then was disconnected from the last tech while still trying to troubleshoot. Frustrating!!!!
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Neil Instant (@TheNeilInstant) reported@Shawhelp my blue curve app will not cast to my chrome cast. I can watch shows on my phone, but not on the tv? What’s the problem?
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Eric Chaboyer (@G0P15T0N5) reported@ShawInfo @telus I am getting fiber optic wifi most likely. My console will be right beside it, would the signal be even stronger if I plugged it in with Ethernet cable?
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Sumi (@sumicatherine) reported@Shawhelp Well I’m not sure if there is a recording issue since I don’t currently have any internet. Are there any outages right now In the lower mainland?
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Kel Varnsen (@kel_varn) reported@Shawhelp So I contacted the Chromecast Support team and they asked me if Chromecast works on Netflix and other apps, I said yes, they tell me it is a Shaw issue. So far I have confirmed that it works with; Netflix, Prime, Crave, And Disney, but not BlueCurve.
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Pook (@OkBoomerkin) reported@Shawhelp we are getting a lot of internet outages North end of Nanaimo :( This never happens what's going on?
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reidgm (@reidgm) reported@Shawhelp And can’t login using the My Shaw app either. Same type of problem.
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TJM (@mathews_tj) reported@Shawhelp ,typical no support from Shaw support , internet speed Awful, but nothing wrong , haha $250+ / month , joke
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Rob Campagna🇨🇦 (@Robista1985) reportedThe biggest mistake I ever made was leaving @ShawInfo for @TELUS internet is awful
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Repetitionary (@repetitionary) reportedJust got a robocall from @Shawhelp. I didn't mind, I had sent a bank payment that hasn't processed yet and a rep warned I might get a call like this. Apparently they'll disconnect you and KEEP CHARGING you for a service you cannot use? #cutthroatcapitalism