Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, and St. Albert.

City	Problem Type	Report Time
Edmonton	Internet	14 hours ago
Edmonton	Internet	1 day ago
Edmonton	Internet	2 days ago
Edmonton	Internet	2 days ago
Edmonton	Wi-fi	2 days ago
Edmonton	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Dave Sawchuk (@davesawchuk) reported 36 seconds ago from Edmonton, Alberta

  I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.

• 
  Eric Petersen (@ericpet) reported 3 minutes ago from Edmonton, Alberta

  @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

• 
  Dylan Sloan (they/them) (@PrairieDill) reported 10 minutes ago from Edmonton, Alberta

  @Shawhelp down in central #yeg?

• 
  #ThisIsBS (@JKerby_88) reported 19 minutes ago from St. Albert, Alberta

  @Shawhelp free range sucks tonight sound keeps cutting off & on why

• 
  Dick Richie (@DickRichie14) reported 19 minutes ago from Edmonton, Alberta

  WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

• 
  Floss Bosses (@yegFlossBosses) reported 21 minutes ago from Edmonton, Alberta

  Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.

• 
  Horace (@gqkeroppi) reported 21 minutes ago from Edmonton, Alberta

  @Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 22 minutes ago from St. Albert, Alberta

  @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

• 
  John Muir (@muirjohn) reported 25 minutes ago from Edmonton, Alberta

  @mylesbosch @Shawhelp Pretty poor customer service

• 
  Craig Kuziemsky (@CKuziemsky) reported 25 minutes ago from Edmonton, Alberta

  @Shawhelp our phone and internet is down in SW Edmonton?

• 
  Ruth Kelly (@RuthKewlistmum) reported 29 minutes ago from St. Albert, Alberta

  @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

• 
  Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported 31 minutes ago from St. Albert, Alberta

  @ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!

• 
  ***** (@WillyGrant) reported 31 minutes ago from Edmonton, Alberta

  @Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.

• 
  #FreePalestine (@Harleydadd) reported 34 minutes ago from Spruce Grove, Alberta

  @Shawhelp internet down again in @citysprucegrove It's almost daily lately

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 35 minutes ago from Edmonton, Alberta

  @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

• 
  DaveCarels (@DaveCarels) reported 39 minutes ago from Edmonton, Alberta

  @Shawhelp @JRog55 This is the second Saturday night Shaw PPV has screwed up. Your service sucks

• 
  Ben (@BenAngus) reported 40 minutes ago from Edmonton, Alberta

  For the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

• 
  Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 44 minutes ago from Edmonton, Alberta

  @Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?

• 
  Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 49 minutes ago from Edmonton, Alberta

  Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg

• 
  Chris (@patsnation0917) reported 55 minutes ago from Edmonton, Alberta

  @TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Don T Beakunt (@truebusterflash) reported 8 minutes ago

  @Shawhelp As an fyi, Xfinity stream is not working

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 10 minutes ago

  @Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

• 
  Bri (@cyberqt) reported 10 minutes ago

  @TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)

• 
  Quinn Mason MD (@boondocksdoc) reported 12 minutes ago

  @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?

• 
  Jason Silver (@Da_Big_Dogg) reported 13 minutes ago

  @Shawhelp what’s going on with your tv today??? My PVR recording keeps crashing, I’ve restarted and did a system refresh and still it’s an issue? Live tv is freezing. What gives????

• 
  j@stW@tching (@j4stW4tching) reported 13 minutes ago

  @Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?

• 
  Alex Deggs (@Alex_Deggs) reported 21 minutes ago

  @Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and it’s the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important

• 
  Dave W (@penskefile79) reported 21 minutes ago

  @Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.

• 
  Ravi Poojara (@RaviPoojara_rp) reported 24 minutes ago

  @Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the

• 
  ️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported 24 minutes ago

  @ShawInfo @Rogers Things got worse. Especially your customer service.