Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, and St. Albert.

City	Problem Type	Report Time
Edmonton	Internet	12 hours ago
Edmonton	Internet	21 hours ago
Edmonton	Internet	1 day ago
Edmonton	Wi-fi	1 day ago
Edmonton	Internet	2 days ago
Spruce Grove	E-mail	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Jason Bouwmeester (@JustAnotherJay) reported 18 seconds ago from Spruce Grove, Alberta

  Hey @Shawhelp is TV down in Spruce Grove? Internet is fine as is phone.

• 
  East meets West (@KeeperOfSheep) reported 2 minutes ago from Edmonton, Alberta

  @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

• 
  Jonny (@jonnyjazzno) reported 8 minutes ago from Edmonton, Alberta

  @Shawhelp Hey! I just sent a DM about my internet down

• 
  doormouse (@GehlD) reported 9 minutes ago from Edmonton, Alberta

  @Shawhelp thanks for the poor servcie of 50$ install fee and sales guy tells me i might have to hire an outside contractor. mis understanding of oh you need an outlet installed . i needed a full cable drop install into an older house and your chat servcie in eastern canada bad

• 
  slavo cech (@slav_metalurges) reported 9 minutes ago from Edmonton, Alberta

  @Waynthurson @Shawhelp First gen too slow. The phone it is.

• 
  Ruth Kelly (@RuthKewlistmum) reported 9 minutes ago from St. Albert, Alberta

  @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

• 
  David Boles (@DavidJBoles) reported 12 minutes ago from Edmonton, Alberta

  @Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.

• 
  Dick Richie (@DickRichie14) reported 15 minutes ago from Edmonton, Alberta

  WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

• 
  ***** (@WillyGrant) reported 23 minutes ago from Edmonton, Alberta

  Just cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 24 minutes ago from Edmonton, Alberta

  @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

• 
  maria cristina (@sandwichdYEG) reported 26 minutes ago from Edmonton, Alberta

  @Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “

• 
  Ernesto Alferez (@Alfizzle18) reported 27 minutes ago from Edmonton, Alberta

  @Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?

• 
  Horace (@gqkeroppi) reported 30 minutes ago from Edmonton, Alberta

  @Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

• 
  ***** (@WillyGrant) reported 31 minutes ago from Edmonton, Alberta

  I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

• 
  #ThisIsBS (@JKerby_88) reported 36 minutes ago from St. Albert, Alberta

  @Shawhelp That sucks I want to watch episode one before episode 2

• 
  ***** (@WillyGrant) reported 41 minutes ago from Edmonton, Alberta

  @Shawhelp Shaw had three opportunities to make this right. That’s right. I called and spoke to three different people about my ongoing issue with the service. I was offered a 14 day credit for a 36 day problem. I asked to speak to a supervisor. He told me to shut up.

• 
  Nikki (@nokihu) reported 41 minutes ago from Edmonton, Alberta

  @Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef

• 
  Chris LaBossiere (@ChrisLaBossiere) reported 52 minutes ago from Edmonton, Alberta

  After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

• 
  Eric Petersen (@ericpet) reported 54 minutes ago from Edmonton, Alberta

  @AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

• 
  Floss Bosses (@yegFlossBosses) reported 56 minutes ago from Edmonton, Alberta

  Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rick Alsop (@RickAlsop) reported 1 minute ago

  @Shawhelp I an not a Rogers customer. They have no idea who i am.

• 
  🙀🛸 (@cartfullofcats) reported 3 minutes ago

  @Shawhelp Not even really the point. It looks like you've broken our contract with no explanation. But we'll look into our options.

• 
  Jenn (@jskapin) reported 4 minutes ago

  @Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.

• 
  R@X (@RiseN_Guard) reported 4 minutes ago

  @ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!

• 
  Drimint (@RisenRealm) reported 7 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  O.A (@dae_j01) reported 8 minutes ago

  @Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.

• 
  Kathryn Taylor (@katinedmonton) reported 10 minutes ago

  What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service

• 
  🏈 "Nemo saltat sobrius" 🏈 (@K_O_cowtown) reported 13 minutes ago

  @Shawhelp hey are you having issues? Audio keeps dropping off on anything I record and sometime recording just freezes.

• 
  Marty Chan (@Marty_Chan) reported 14 minutes ago

  @Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.

• 
  Ugabug (@MaryPChipman) reported 20 minutes ago

  @Shawhelp I'll try moving the extender to be closer to the box first. If that doesn't work, I'll contact you again.