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Shaw outages and service status in St. Albert, Alberta

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Full Outage Map
  • Shaw generated 4 outage signals in the last 24 hours around St. Albert, including 4 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received May 5, 6:26 AM EDT.
  • 50% Internet (50%)
  • 16% Wi-fi (16%)
  • 16% TV (16%)
  • 10% Total Blackout (10%)
  • 9% E-mail (9%)

The latest reports from users having issues in St. Albert come from postal codes T8N .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, and St. Albert.

CityProblem TypeReport Time
Edmonton Wi-fi 1 hour ago
Edmonton Internet 4 hours ago
Edmonton Internet 15 hours ago
Edmonton Wi-fi 16 hours ago
Edmonton Internet 2 days ago
Edmonton Internet 3 days ago

Nearby cities with recent reports

Edmonton

15 recent signals

1 hour ago
Spruce Grove

2 recent signals

4 days ago

Community Discussion

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • Roopanova
    X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍 (@Roopanova) reported from Edmonton, Alberta

    @Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.

  • ryzshrn
    Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    I am sitting here at my moms place at her internet speed is disturbingly slow. Called @Shawhelp to ask what gives and I am embarrassed by the plans and customer service offered. Hey @TELUSsupport think you can help my mom out? Looking for basic internet that’s at a decent speed.

  • JKerby_88
    🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?

  • ChazNyeg
    ChazNYEG (@ChazNyeg) reported from Edmonton, Alberta

    @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

  • JustAnotherJay
    Jason Bouwmeester (@JustAnotherJay) reported from Spruce Grove, Alberta

    Hey @Shawhelp is TV down in Spruce Grove? Internet is fine as is phone.

  • Rugbyplayer
    Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported from Edmonton, Alberta

    @Shawhelp It’s never worth it. Your people already know what the problem is - and it IS your problem as it only affects 1 channel meaning that the feed you are taking and relaying is flawed. All other channel were fine.

  • eagrise
    Emily Grise (@eagrise) reported from Edmonton, Alberta

    @Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏

  • MarkPavelich
    Mark Pavelich (@MarkPavelich) reported from Edmonton, Alberta

    @mike_in_yvr @ShawInfo @Shawhelp No it doesn’t. I feel bad for you now. @ShawInfo #BRUTAL

  • ThisIsMeAt52
    A. Duncan (@ThisIsMeAt52) reported from Edmonton, Alberta

    @Shawhelp Good morning Shaw. I have an “no IP” issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!

  • Ronni__
    Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE

  • GehlD
    doormouse (@GehlD) reported from Edmonton, Alberta

    @Shawhelp be advised that the Equipment Guide for Shaw's Fibre+ Gateway 3.0 (XB8) is not available for the residential edmonton alberta market . i was given non accurate details about upgrading to newer equipment by ontario chat support.

  • ChrisLaBossiere
    Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?

  • muirjohn
    John Muir (@muirjohn) reported from Edmonton, Alberta

    @TPHogan @Shawhelp lol see. The worst

  • JKerby_88
    #ThisIsBS (@JKerby_88) reported from Edmonton, Alberta

    @Sportsnet I can’t login via @ShawInfo

  • PNM_79
    Nick (@PNM_79) reported from Edmonton, Alberta

    @Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!

  • WillyGrant
    ***** (@WillyGrant) reported from Edmonton, Alberta

    @Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?

  • StevenGWalton
    Steven Walton (@StevenGWalton) reported from Edmonton, Alberta

    @Shawhelp Never mind. Apparently it is on one of the crave channels - the guide just doesn’t show it. :) I’m good!

  • ThisIsMeAt52
    A. Duncan (@ThisIsMeAt52) reported from Edmonton, Alberta

    @Shawhelp Hello. We seem to have lost several channels. Please help.

  • gqkeroppi
    Horace (@gqkeroppi) reported from Edmonton, Alberta

    @Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

  • DBlakeston
    Dave blackston (@DBlakeston) reported from Edmonton, Alberta

    @Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • punkwich
    sarah (@punkwich) reported

    lmao I switched my internet to my husband's name with @Rogers slash @ShawInfo and the nice man at the store said I had to call to cancel my current internet, can't do it in store, so I've called every day since Saturday and waited more than an hour on hold without getting thru

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • SmileyYYC
    Bella Bee (@SmileyYYC) reported

    @shawhelp 50 minutes on support, getting transferred to 3 agents. And still no answers. Damn how I wish y’all didn’t merge with #Rogers

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp Now the old TV box doesn't work & the new one to replace the defective one sent us won't arrive until Friday. This 'easy self-install' cost me a half-day & cost Rogers Shaw 3 hours of tech time, just so it could save a few bucks by not sending a techie. And we pay $$$$ for this.

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again

  • bc_2025_vision
    bc_2027 (@bc_2025_vision) reported

    @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

  • SmileyYYC
    Bella Bee  (@SmileyYYC) reported

    @Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp I just came home and tried these. My internet is still down.

  • ShariONeill12
    Shari O'Neill (@ShariONeill12) reported

    @Shawhelp is the internet down in Anmore along East Road? No connection happening.