Shaw outages and service status in St. Albert, Alberta

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Full Outage Map

Shaw generated 2 outage signals in the last 24 hours around St. Albert, including 2 direct reports.
The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
The most recent signal from this area was received May 20, 7:17 PM EDT.

Internet (54%)
Total Blackout (20%)
Wi-fi (14%)
TV (9%)
E-mail (4%)

The latest reports from users having issues in St. Albert come from postal codes T8N .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	St. Albert	Baseline
May 20, 12:40 AM EDT	0	0	0
May 20, 1:00 AM EDT	0	0	0
May 20, 1:20 AM EDT	0	0	0
May 20, 1:40 AM EDT	0	0	0
May 20, 2:00 AM EDT	0	0	0
May 20, 2:20 AM EDT	0	0	0
May 20, 2:40 AM EDT	0	0	0
May 20, 3:00 AM EDT	0	0	0
May 20, 3:20 AM EDT	0	0	0
May 20, 3:40 AM EDT	0	0	0
May 20, 4:00 AM EDT	0	0	0
May 20, 4:20 AM EDT	0	0	0
May 20, 4:40 AM EDT	0	0	0
May 20, 5:00 AM EDT	0	0	0
May 20, 5:20 AM EDT	0	0	0
May 20, 5:40 AM EDT	0	0	0
May 20, 6:00 AM EDT	0	0	0
May 20, 6:20 AM EDT	0	0	0
May 20, 6:40 AM EDT	0	0	0
May 20, 7:00 AM EDT	0	0	0
May 20, 7:20 AM EDT	0	0	0
May 20, 7:40 AM EDT	0	0	0
May 20, 8:00 AM EDT	0	0	0
May 20, 8:20 AM EDT	0	0	0
May 20, 8:40 AM EDT	0	0	0
May 20, 9:00 AM EDT	0	0	0
May 20, 9:20 AM EDT	0	0	0
May 20, 9:40 AM EDT	0	0	0
May 20, 10:00 AM EDT	0	0	0
May 20, 10:20 AM EDT	0	0	0
May 20, 10:40 AM EDT	0	0	0
May 20, 11:00 AM EDT	0	0	0
May 20, 11:20 AM EDT	0	0	0
May 20, 11:40 AM EDT	0	0	0
May 20, 12:00 PM EDT	0	0	0
May 20, 12:20 PM EDT	0	0	0
May 20, 12:40 PM EDT	0	0	0
May 20, 1:00 PM EDT	0	0	0
May 20, 1:20 PM EDT	0	0	0
May 20, 1:40 PM EDT	0	0	0
May 20, 2:00 PM EDT	0	0	0
May 20, 2:20 PM EDT	0	0	0
May 20, 2:40 PM EDT	0	0	0
May 20, 3:00 PM EDT	0	0	0
May 20, 3:20 PM EDT	0	0	0
May 20, 3:40 PM EDT	0	0	0
May 20, 4:00 PM EDT	0	0	0
May 20, 4:20 PM EDT	0	0	0
May 20, 4:40 PM EDT	0	0	0
May 20, 5:00 PM EDT	0	0	0
May 20, 5:20 PM EDT	0	0	0
May 20, 5:40 PM EDT	0	0	0
May 20, 6:00 PM EDT	0	0	0
May 20, 6:20 PM EDT	0	0	0
May 20, 6:40 PM EDT	0	0	0
May 20, 7:00 PM EDT	0	0	0
May 20, 7:20 PM EDT	0	0	0
May 20, 7:40 PM EDT	0	0	0
May 20, 8:00 PM EDT	0	0	0
May 20, 8:20 PM EDT	0	0	0
May 20, 8:40 PM EDT	0	0	0
May 20, 9:00 PM EDT	0	0	0
May 20, 9:20 PM EDT	0	0	0
May 20, 9:40 PM EDT	0	0	0
May 20, 10:00 PM EDT	0	0	0
May 20, 10:20 PM EDT	0	0	0
May 20, 10:40 PM EDT	0	0	0
May 20, 11:00 PM EDT	0	0	0
May 20, 11:20 PM EDT	0	0	0
May 20, 11:40 PM EDT	0	0	0
May 21, 12:00 AM EDT	0	0	0
May 21, 12:20 AM EDT	0	0	0
May 21, 12:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, and Spruce Grove.

City	Problem Type	Report Time
Edmonton	Internet	6 hours ago
Edmonton	Internet	21 hours ago
Edmonton	Wi-fi	1 day ago
Edmonton	Internet	2 days ago
Edmonton	E-mail	4 days ago
Edmonton	Internet	5 days ago

Nearby cities with recent reports

Edmonton

13 recent signals

6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

Ronni Gordon (@Ronni__) reported 9 minutes ago from Edmonton, Alberta
@Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE
Joy (@autumnwhisperz) reported 10 minutes ago from Edmonton, Alberta
@WerdEmUp @Shawhelp @TELUSsupport @RogersHelps @TekSavvyNetwork @TekSavvyBuzz @TekSavvyCSR Oh shit, had the wrong province picked!
David Boles (@DavidJBoles) reported 14 minutes ago from Edmonton, Alberta
@Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 18 minutes ago from St. Albert, Alberta
@Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine
X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍 (@Roopanova) reported 18 minutes ago from Edmonton, Alberta
@Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.
doormouse (@GehlD) reported 20 minutes ago from Edmonton, Alberta
@Shawhelp be advised that the Equipment Guide for Shaw's Fibre+ Gateway 3.0 (XB8) is not available for the residential edmonton alberta market . i was given non accurate details about upgrading to newer equipment by ontario chat support.
Lindsay MacDermott (@LMacDerm) reported 23 minutes ago from Edmonton, Alberta
@Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!
ChazNYEG (@ChazNyeg) reported 25 minutes ago from Edmonton, Alberta
@ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).
Nick (@PNM_79) reported 28 minutes ago from Edmonton, Alberta
@Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 30 minutes ago from Edmonton, Alberta
If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
Dick Richie (@DickRichie14) reported 31 minutes ago from Edmonton, Alberta
WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬
Tony Freddie Kuchar (@KuchTony) reported 34 minutes ago from Edmonton, Alberta
@Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.
Dylan Sloan (they/them) (@PrairieDill) reported 36 minutes ago from Edmonton, Alberta
@Shawhelp down in central #yeg?
Jason Wiwad (@JasonWiwadBP) reported 38 minutes ago from Edmonton, Alberta
@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 43 minutes ago from Edmonton, Alberta
@ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.
Ronni Gordon (@Ronni__) reported 45 minutes ago from Edmonton, Alberta
@Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it won’t work at all. #HELPGRAMMA
a mid-winter Scott 🎆🍾🇺🇦💙🧡🏒 (@scottthomson68) reported 48 minutes ago from Edmonton, Alberta
Hey @ShawInfo sweep the snow off the satellite dish! The cable reception is HORRIBLE I WANT MY TV 📺
***** (@WillyGrant) reported 51 minutes ago from Edmonton, Alberta
@Shawhelp you shouldn’t treat your customers that way. How that person is a supervisor is beyond me. He has no people skills.
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 52 minutes ago from Edmonton, Alberta
I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
Lindsay MacDermott (@LMacDerm) reported 58 minutes ago from Edmonton, Alberta
@Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Ugabug (@MaryPChipman) reported 6 minutes ago
@Shawhelp I'll try moving the extender to be closer to the box first. If that doesn't work, I'll contact you again.
bc_2027 (@bc_2030_vision) reported 11 minutes ago
@Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.
Faulty (@Line_Fault) reported 13 minutes ago
@Shawhelp my packet loss is 50% 7.8Mbps down! Screaming fast. Chat said it's too busy to help me... literally. Standard every 6 ish month problem
Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 14 minutes ago
@Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?
Bella Bee  (@SmileyYYC) reported 15 minutes ago
@Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that
Drimint (@RisenRealm) reported 17 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
Guzzzi (@__guzzzzi) reported 18 minutes ago
@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
Bonnie Lee (@stitchlady) reported 19 minutes ago
@M_S_Fricker @ShawInfo @RogersHelps The average time I've been on hold for tech support is 45 min+. Rogers doesn't want you to get any help from a human being - they want you to do everything online yourself despite the fact most tech problems can't be helped online. And the music sucks!
Ugabug (@MaryPChipman) reported 23 minutes ago
@Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 23 minutes ago
@Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.