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Shaw outages and service status in St. Albert, Alberta

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Full Outage Map
  • Shaw generated 1 outage signal in the last 24 hours around St. Albert, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Jul 3, 6:30 PM EDT.
  • 66% Internet (66%)
  • 22% Wi-fi (22%)
  • 9% TV (9%)
  • 3% E-mail (3%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, and St. Albert.

CityProblem TypeReport Time
Edmonton Internet 21 hours ago
Edmonton TV 1 day ago
Edmonton Internet 2 days ago
Edmonton Internet 5 days ago
Edmonton Wi-fi 5 days ago
Edmonton Internet 5 days ago

Nearby cities with recent reports

Edmonton

9 recent signals

21 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • CameronNuttall
    Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported from St. Albert, Alberta

    @ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!

  • JKerby_88
    #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp That sucks I want to watch episode one before episode 2

  • CKuziemsky
    Craig Kuziemsky (@CKuziemsky) reported from Edmonton, Alberta

    @Shawhelp our phone and internet is down in SW Edmonton?

  • JKerby_88
    #ThisIsBS (@JKerby_88) reported from Edmonton, Alberta

    @Sportsnet I can’t login via @ShawInfo

  • JasonWiwadBP
    Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta

    @ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

  • DBlakeston
    Dave blackston (@DBlakeston) reported from Edmonton, Alberta

    @Shawhelp y have u rigged ur system to force 2yr contracts? loyal customer going to reduce service & looking 4 new provider

  • menard_ray
    Ray (@menard_ray) reported from Edmonton, Alberta

    Hey @Shawhelp why am I getting almost no functionality when I’m on nationwide? Supposed to have 2Gigs of full service. I’ve used .37 and nothing works (internet, messaging, email) when I’m connected to nationwide Seems that I am yet again paying for something I’m not getting

  • FlyingFiveCAN
    DE (@FlyingFiveCAN) reported from Edmonton, Alberta

    Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

  • jnorum
    Joanne Norum (@jnorum) reported from Edmonton, Alberta

    @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

  • YegTracy
    Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported from Edmonton, Alberta

    @Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?

  • ryzshrn
    Riyaz Sharan (@ryzshrn) reported from Edmonton, Alberta

    I am sitting here at my moms place at her internet speed is disturbingly slow. Called @Shawhelp to ask what gives and I am embarrassed by the plans and customer service offered. Hey @TELUSsupport think you can help my mom out? Looking for basic internet that’s at a decent speed.

  • RuthKewlistmum
    Ruth Kelly (@RuthKewlistmum) reported from St. Albert, Alberta

    @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

  • JKerby_88
    🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected

  • Harleydadd
    #FreePalestine (@Harleydadd) reported from Spruce Grove, Alberta

    @Shawhelp internet down again in @citysprucegrove It's almost daily lately

  • lesoteric
    Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    .@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'

  • MarkPavelich
    Mark Pavelich (@MarkPavelich) reported from Edmonton, Alberta

    @Shawhelp It’s NOT WORKING ALL DAY!

  • AvantRider
    Great Wall Of Troy (@AvantRider) reported from St. Albert, Alberta

    @Shawhelp My new bluecurve tv and internet is quite terrible. I can’t connect to anyone with in app chat.

  • muirjohn
    John Muir (@muirjohn) reported from Edmonton, Alberta

    @mylesbosch @Shawhelp Pretty poor customer service

  • BenAngus
    Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • yegventures
    Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • bc_2025_vision
    bc_2027 (@bc_2025_vision) reported

    @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

  • cartfullofcats
    🙀🛸 (@cartfullofcats) reported

    @Shawhelp Not even really the point. It looks like you've broken our contract with no explanation. But we'll look into our options.

  • HeldyCarvalho
    Heldy (@HeldyCarvalho) reported

    @Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.

  • boondocksdoc
    Quinn Mason MD (@boondocksdoc) reported

    @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?

  • RageGeist
    TC-VAN (@RageGeist) reported

    @Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able

  • nobodyhky
    nobody.hky (@nobodyhky) reported

    Another outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.

  • penskefile79
    Dave W (@penskefile79) reported

    @Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.

  • RageGeist
    TC-VAN (@RageGeist) reported

    @Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?

  • surrey1111
    'Nucknation (@surrey1111) reported

    @Shawhelp Thanks for asking. My wifi is good. But i have barely got 1 line on network (vertical), and sometimes in the other end of my house, i can’t download or upload and call drops. I was hoping to change something there to make it better.

  • XLegitJetsFanX
    MrYeti (@XLegitJetsFanX) reported

    @nobodyhky @Shawhelp Starlink buddy I switched and never will switch back