Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, and Spruce Grove.

City	Problem Type	Report Time
Edmonton	Internet	8 hours ago
Edmonton	Internet	9 hours ago
Edmonton	Internet	2 days ago
Edmonton	Internet	2 days ago
Edmonton	Internet	3 days ago
Edmonton	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  maria cristina (@sandwichdYEG) reported 6 minutes ago from Edmonton, Alberta

  @Shawhelp hi I was wondering if Shaw WiFi services are down ?

• 
  Leslie Bush (@lesoteric) reported 9 minutes ago from Edmonton, Alberta

  another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.

• 
  ***** (@WillyGrant) reported 11 minutes ago from Edmonton, Alberta

  I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.

• 
  #FreePalestine (@Harleydadd) reported 11 minutes ago from Spruce Grove, Alberta

  @Shawhelp internet down again in @citysprucegrove It's almost daily lately

• 
  Cory Clendenning (@CVChomes) reported 13 minutes ago from Edmonton, Alberta

  @Shawhelp BS..on phone with support and they cang figure it out after 30.mins

• 
  A. Duncan (@ThisIsMeAt52) reported 19 minutes ago from Edmonton, Alberta

  @Shawhelp Good morning Shaw. I have an “no IP” issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported 21 minutes ago from St. Albert, Alberta

  @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

• 
  Tony Freddie Kuchar (@KuchTony) reported 21 minutes ago from Edmonton, Alberta

  @Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.

• 
  Nikki (@nokihu) reported 23 minutes ago from Edmonton, Alberta

  @Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef

• 
  PapaLeits (@bruceleiter) reported 25 minutes ago from Edmonton, Alberta

  @slimschadey161 It’s @Shawhelp that is the issue as usual. It’s the same on all my channels. Turned the TV off for awhile and just switched back on now to watch Finland/US. Let’s hope

• 
  ***** (@WillyGrant) reported 26 minutes ago from Edmonton, Alberta

  Just cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.

• 
  a mid-winter Scott 🎆🍾🇺🇦💙🧡🏒 (@scottthomson68) reported 36 minutes ago from Edmonton, Alberta

  Hey @ShawInfo sweep the snow off the satellite dish! The cable reception is HORRIBLE I WANT MY TV 📺

• 
  Craig Kuziemsky (@CKuziemsky) reported 39 minutes ago from Edmonton, Alberta

  @Shawhelp our phone and internet is down in SW Edmonton?

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 42 minutes ago from St. Albert, Alberta

  @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

• 
  #ThisIsBS (@JKerby_88) reported 43 minutes ago from Edmonton, Alberta

  @Sportsnet I can’t login via @ShawInfo

• 
  Anshuman Khare (@shredordelete) reported 46 minutes ago from St. Albert, Alberta

  @Shawhelp Sure, I will DM. But problem is not with my account but wider #StAlbert area. I want to figure out if #Shaw is the right choice for working fm home.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 51 minutes ago from Edmonton, Alberta

  It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?

• 
  ***** (@WillyGrant) reported 54 minutes ago from Edmonton, Alberta

  @Shawhelp you shouldn’t treat your customers that way. How that person is a supervisor is beyond me. He has no people skills.

• 
  Tamara Konrad (@tamarakonrad) reported 54 minutes ago from Edmonton, Alberta

  @Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?

• 
  Eric Petersen (@ericpet) reported 57 minutes ago from Edmonton, Alberta

  Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HoopsfanAB (@ydfished) reported 1 minute ago

  @Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡

• 
  Vanessa (@Noosiekins) reported 2 minutes ago

  @Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 4 minutes ago

  @Shawhelp I’ve had 2, and they both have. I am just disappointed and done with this modem. Service used to be so much better.

• 
  Curtis Tomiuk (@TomiukCurtis) reported 7 minutes ago

  Hey @Shawhelp why has my internet gone down 2 times in the last week? Not very impressed.

• 
  Sanjeev Lal (@Sanjeev_Lal72) reported 9 minutes ago

  @Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?

• 
  Rick Alsop (@RickAlsop) reported 10 minutes ago

  @Shawhelp I an not a Rogers customer. They have no idea who i am.

• 
  R@X (@RiseN_Guard) reported 15 minutes ago

  @ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 16 minutes ago

  @Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 17 minutes ago

  @Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡

• 
  🇨🇦Jay (@jayrlocked) reported 18 minutes ago

  @Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!