Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, and St. Albert.

City	Problem Type	Report Time
Edmonton	Total Blackout	3 hours ago
Edmonton	Total Blackout	4 hours ago
Edmonton	Total Blackout	4 hours ago
Edmonton	Total Blackout	4 hours ago
Spruce Grove	TV	5 hours ago
Edmonton	E-mail	5 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Skyeseeker (@Skyeseeker) reported 3 minutes ago from Edmonton, Alberta

  @Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton.

• 
  Ruth Kelly (@RuthKewlistmum) reported 5 minutes ago from St. Albert, Alberta

  @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

• 
  Zain (@nyaznahk1996) reported 6 minutes ago from Edmonton, Alberta

  @Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 8 minutes ago from Edmonton, Alberta

  I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

• 
  Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 9 minutes ago from Edmonton, Alberta

  @Shawhelp It’s never worth it. Your people already know what the problem is - and it IS your problem as it only affects 1 channel meaning that the feed you are taking and relaying is flawed. All other channel were fine.

• 
  a mid-winter Scott 🎆🍾🇺🇦💙🧡🏒 (@scottthomson68) reported 9 minutes ago from Edmonton, Alberta

  Hey @ShawInfo sweep the snow off the satellite dish! The cable reception is HORRIBLE I WANT MY TV 📺

• 
  Dave Sawchuk (@davesawchuk) reported 13 minutes ago from Edmonton, Alberta

  I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.

• 
  Tony Freddie Kuchar (@KuchTony) reported 22 minutes ago from Edmonton, Alberta

  @Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.

• 
  Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported 23 minutes ago from St. Albert, Alberta

  @ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!

• 
  Joanne Norum (@jnorum) reported 26 minutes ago from Edmonton, Alberta

  @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

• 
  Dick Richie (@DickRichie14) reported 26 minutes ago from Edmonton, Alberta

  WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

• 
  Guy Lavallee (@TheRealMovieGuy) reported 27 minutes ago from Edmonton, Alberta

  @Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!

• 
  Chris LaBossiere (@ChrisLaBossiere) reported 33 minutes ago from Edmonton, Alberta

  After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

• 
  A. Duncan (@ThisIsMeAt52) reported 40 minutes ago from Edmonton, Alberta

  @Shawhelp Good morning Shaw. I have an “no IP” issue on my tv box. I called for technical support and was told 15-25 minutes. That was over 90 minutes ago!

• 
  Ronni Gordon (@Ronni__) reported 41 minutes ago from Edmonton, Alberta

  @Shawhelp Happy Friday Shaw peeps... wondering if you can check the connection for me, I’m trying to work, but it’s so slow everything is timing out. Also reads privacy warnings on my wifi!!!! #helptodayplease.

• 
  John Kerby (@JKerby_88) reported 42 minutes ago from Edmonton, Alberta

  @Shawhelp I can’t sign in to the @Sportsnet app I know my password

• 
  Leslie Bush (@lesoteric) reported 48 minutes ago from Edmonton, Alberta

  been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT

• 
  X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍 (@Roopanova) reported 54 minutes ago from Edmonton, Alberta

  @Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 57 minutes ago from Edmonton, Alberta

  It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?

• 
  Mark Pavelich (@MarkPavelich) reported 59 minutes ago from Edmonton, Alberta

  @Shawhelp It’s NOT WORKING ALL DAY!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tomnado (@Tomuhthy) reported 4 minutes ago

  @Shawhelp is there a reason why the internet is not working in the north Burnaby area

• 
  Rick Alsop (@RickAlsop) reported 4 minutes ago

  @Shawhelp Yes still issues as its not working

• 
  bc_2027 (@bc_2025_vision) reported 6 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  #NoFunKevin (@the_real_krod) reported 6 minutes ago

  Trying to activate my @AppleTV from @Shawhelp has been worse than getting all 4 of my wisdom teeth pulled out at the same time. How can nobody can apparently help?!

• 
  DJ Phoenix (@DJPh03NiX) reported 14 minutes ago

  @Shawhelp Doesn’t help. Same issue both on the website and the mobile app.

• 
  bc_2027 (@bc_2025_vision) reported 15 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Sean Bonner🔥 (@seanbonner) reported 16 minutes ago

  So everyone with @Rogers @RogersHelps @Shawhelp home internet in Vancouver has no connection and none of their service outage reports are even mentioning it.

• 
  Summer (@snowyday15) reported 18 minutes ago

  @Shawhelp Its up, but its very slow

• 
  Mat Thomas (@EmptyUK) reported 24 minutes ago

  @Shawhelp Flashing orange. My whole building is down. All my neighbors net is down.

• 
  Drimint (@RisenRealm) reported 26 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway