Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, and St. Albert.

City	Problem Type	Report Time
Edmonton	TV	2 hours ago
Edmonton	Internet	2 hours ago
Edmonton	Internet	5 hours ago
Edmonton	TV	12 hours ago
Edmonton	Internet	19 hours ago
Edmonton	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  ***** (@WillyGrant) reported 2 minutes ago from Edmonton, Alberta

  @Shawhelp You’ve had several opportunities today to fix the issue and credit me. Will this call be any different?

• 
  X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍 (@Roopanova) reported 11 minutes ago from Edmonton, Alberta

  @Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.

• 
  ***** (@WillyGrant) reported 12 minutes ago from Edmonton, Alberta

  @Shawhelp you shouldn’t treat your customers that way. How that person is a supervisor is beyond me. He has no people skills.

• 
  ***** (@WillyGrant) reported 16 minutes ago from Edmonton, Alberta

  @Shawhelp Shaw had three opportunities to make this right. That’s right. I called and spoke to three different people about my ongoing issue with the service. I was offered a 14 day credit for a 36 day problem. I asked to speak to a supervisor. He told me to shut up.

• 
  Eric Petersen (@ericpet) reported 17 minutes ago from Edmonton, Alberta

  @AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

• 
  Guy Lavallee (@TheRealMovieGuy) reported 20 minutes ago from Edmonton, Alberta

  @Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!

• 
  Jason Bouwmeester (@JustAnotherJay) reported 20 minutes ago from Spruce Grove, Alberta

  Hey @Shawhelp is TV down in Spruce Grove? Internet is fine as is phone.

• 
  Dick Richie (@DickRichie14) reported 23 minutes ago from Edmonton, Alberta

  WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

• 
  Horace (@gqkeroppi) reported 26 minutes ago from Edmonton, Alberta

  @Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

• 
  Mary-Helen Clark (@MHClark2617) reported 34 minutes ago from Edmonton, Alberta

  Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

• 
  ***** (@WillyGrant) reported 36 minutes ago from Edmonton, Alberta

  I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.

• 
  Cory Clendenning (@CVChomes) reported 37 minutes ago from Edmonton, Alberta

  @Shawhelp BS..on phone with support and they cang figure it out after 30.mins

• 
  ***** (@WillyGrant) reported 41 minutes ago from Edmonton, Alberta

  Just cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.

• 
  slavo cech (@slav_metalurges) reported 43 minutes ago from Edmonton, Alberta

  @Waynthurson @Shawhelp First gen too slow. The phone it is.

• 
  Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 50 minutes ago from Edmonton, Alberta

  Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg

• 
  Mark Pavelich (@MarkPavelich) reported 54 minutes ago from Edmonton, Alberta

  If I wanted to live in #Cuba with 6 hour outages I would. I don’t @Shawhelp #Brutal the Worst!

• 
  John Kerby (@JKerby_88) reported 56 minutes ago from Edmonton, Alberta

  @Shawhelp I need to because the app TV Guide needs one to fix my issue

• 
  Shawn Logan (@ShawnLo) reported 56 minutes ago from Morinville, Alberta

  @Shawhelp seems there is an outage in Morinville no phone or internet service.

• 
  Cory Clendenning (@CVChomes) reported 59 minutes ago from Edmonton, Alberta

  @Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.

• 
  David Boles (@DavidJBoles) reported 60 minutes ago from Edmonton, Alberta

  @Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Don T Beakunt (@truebusterflash) reported 2 minutes ago

  @Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers

• 
  CHC 16 (@CHCMike) reported 5 minutes ago

  @Shawhelp any issues in the Murrayville Langley BC area. Internet has been out for over an hour and nothing on site about outage

• 
  rc edwards (@f1redwards) reported 8 minutes ago

  @Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.

• 
  Guy_Barnabe (@GuyBarnabe) reported 9 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Vandelay Industries Inc. (@Mowgz_1) reported 9 minutes ago

  @staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!

• 
  Dave W (@penskefile79) reported 11 minutes ago

  @Shawhelp I need help. My cable keeps cutting out - to the point I can’t watch anything. The shows I recorded also have issues. Some of them have audio issues or are not accessible. I’ve tried to call a couple times - but the hold time is +1 hour and I just give up. Please help.

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 12 minutes ago

  @Autumblues @Shawhelp eventually I can get thru but it does take a while I waited on hold for 15 minutes but then I gave up. decided to watch stuff I own since I can't even stream. the outage started just before noon today

• 
  Guy_Barnabe (@GuyBarnabe) reported 12 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  bc_2027 (@bc_2025_vision) reported 17 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Rick Alsop (@RickAlsop) reported 22 minutes ago

  @Shawhelp Yes still issues as its not working