Shaw outages and service status in St. Albert, Alberta

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Shaw generated 1 outage signal in the last 24 hours around St. Albert, including 1 direct report.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 1, 1:59 AM EDT.

Internet (59%)
TV (16%)
Wi-fi (14%)
E-mail (8%)
Total Blackout (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	St. Albert	Baseline
Apr 30, 11:40 AM EDT	0	0	0
Apr 30, 12:00 PM EDT	0	0	0
Apr 30, 12:20 PM EDT	0	0	0
Apr 30, 12:40 PM EDT	0	0	0
Apr 30, 1:00 PM EDT	0	0	0
Apr 30, 1:20 PM EDT	0	0	0
Apr 30, 1:40 PM EDT	0	0	0
Apr 30, 2:00 PM EDT	0	0	0
Apr 30, 2:20 PM EDT	0	0	0
Apr 30, 2:40 PM EDT	0	0	0
Apr 30, 3:00 PM EDT	0	0	0
Apr 30, 3:20 PM EDT	0	0	0
Apr 30, 3:40 PM EDT	0	0	0
Apr 30, 4:00 PM EDT	0	0	0
Apr 30, 4:20 PM EDT	0	0	0
Apr 30, 4:40 PM EDT	0	0	0
Apr 30, 5:00 PM EDT	0	0	0
Apr 30, 5:20 PM EDT	0	0	0
Apr 30, 5:40 PM EDT	0	0	0
Apr 30, 6:00 PM EDT	0	0	0
Apr 30, 6:20 PM EDT	0	0	0
Apr 30, 6:40 PM EDT	0	0	0
Apr 30, 7:00 PM EDT	0	0	0
Apr 30, 7:20 PM EDT	0	0	0
Apr 30, 7:40 PM EDT	0	0	0
Apr 30, 8:00 PM EDT	0	0	0
Apr 30, 8:20 PM EDT	0	0	0
Apr 30, 8:40 PM EDT	0	0	0
Apr 30, 9:00 PM EDT	0	0	0
Apr 30, 9:20 PM EDT	0	0	0
Apr 30, 9:40 PM EDT	0	0	0
Apr 30, 10:00 PM EDT	0	0	0
Apr 30, 10:20 PM EDT	0	0	0
Apr 30, 10:40 PM EDT	0	0	0
Apr 30, 11:00 PM EDT	0	0	0
Apr 30, 11:20 PM EDT	0	0	0
Apr 30, 11:40 PM EDT	0	0	0
May 1, 12:00 AM EDT	0	0	0
May 1, 12:20 AM EDT	0	0	0
May 1, 12:40 AM EDT	0	0	0
May 1, 1:00 AM EDT	0	0	0
May 1, 1:20 AM EDT	0	0	0
May 1, 1:40 AM EDT	0	0	0
May 1, 2:00 AM EDT	0	0	0
May 1, 2:20 AM EDT	0	0	0
May 1, 2:40 AM EDT	0	0	0
May 1, 3:00 AM EDT	0	0	0
May 1, 3:20 AM EDT	0	0	0
May 1, 3:40 AM EDT	0	0	0
May 1, 4:00 AM EDT	0	0	0
May 1, 4:20 AM EDT	0	0	0
May 1, 4:40 AM EDT	0	0	0
May 1, 5:00 AM EDT	0	0	0
May 1, 5:20 AM EDT	0	0	0
May 1, 5:40 AM EDT	0	0	0
May 1, 6:00 AM EDT	0	0	0
May 1, 6:20 AM EDT	0	0	0
May 1, 6:40 AM EDT	0	0	0
May 1, 7:00 AM EDT	0	0	0
May 1, 7:20 AM EDT	0	0	0
May 1, 7:40 AM EDT	0	0	0
May 1, 8:00 AM EDT	0	0	0
May 1, 8:20 AM EDT	0	0	0
May 1, 8:40 AM EDT	0	0	0
May 1, 9:00 AM EDT	0	0	0
May 1, 9:20 AM EDT	0	0	0
May 1, 9:40 AM EDT	0	0	0
May 1, 10:00 AM EDT	0	0	0
May 1, 10:20 AM EDT	0	0	0
May 1, 10:40 AM EDT	0	0	0
May 1, 11:00 AM EDT	0	0	0
May 1, 11:20 AM EDT	0	0	0
May 1, 11:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, and St. Albert.

City	Problem Type	Report Time
Edmonton	Wi-fi	10 hours ago
Edmonton	Internet	1 day ago
Edmonton	Internet	1 day ago
Edmonton	Internet	1 day ago
Spruce Grove	TV	2 days ago
Edmonton	TV	4 days ago

Nearby cities with recent reports

Edmonton

12 recent signals

10 hours ago

Spruce Grove

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

Mark Pavelich (@MarkPavelich) reported 8 minutes ago from Edmonton, Alberta
If I wanted to live in #Cuba with 6 hour outages I would. I don’t @Shawhelp #Brutal the Worst!
doormouse (@GehlD) reported 9 minutes ago from Edmonton, Alberta
@Shawhelp be advised that the Equipment Guide for Shaw's Fibre+ Gateway 3.0 (XB8) is not available for the residential edmonton alberta market . i was given non accurate details about upgrading to newer equipment by ontario chat support.
#ThisIsBS (@JKerby_88) reported 12 minutes ago from Edmonton, Alberta
@Sportsnet I can’t login via @ShawInfo
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 12 minutes ago from Edmonton, Alberta
I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
Donna McKinnon (@illustratedword) reported 14 minutes ago from Edmonton, Alberta
@Shawhelp Hey there just got an email asking me to verify my Shaw account. As a long time customer, this seems fishy. Is this a scam? It looks legit.
slavo cech (@slav_metalurges) reported 15 minutes ago from Edmonton, Alberta
@Waynthurson @Shawhelp First gen too slow. The phone it is.
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 19 minutes ago from St. Albert, Alberta
@Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine
***** (@WillyGrant) reported 21 minutes ago from Edmonton, Alberta
Just cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.
Ronni Gordon (@Ronni__) reported 24 minutes ago from Edmonton, Alberta
@Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.
***** (@WillyGrant) reported 25 minutes ago from Edmonton, Alberta
@Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.
Zain (@nyaznahk1996) reported 26 minutes ago from Edmonton, Alberta
@Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 29 minutes ago from St. Albert, Alberta
@Shawhelp Well this sucks
Leslie Bush (@lesoteric) reported 45 minutes ago from Edmonton, Alberta
been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT
Ruth Kelly (@RuthKewlistmum) reported 45 minutes ago from St. Albert, Alberta
@josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.
Floss Bosses (@yegFlossBosses) reported 45 minutes ago from Edmonton, Alberta
Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.
Donna McKinnon (@illustratedword) reported 49 minutes ago from Edmonton, Alberta
@Shawhelp Hey the ‘last watched’ and numerical channel search isn’t working on the remote. Only Guide search and voice command are working. New batteries in remote. Is this a Shaw issue?
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 50 minutes ago from St. Albert, Alberta
@Shawhelp I have wait time is long usually your support on Twitter is way faster
Ronni Gordon (@Ronni__) reported 55 minutes ago from Edmonton, Alberta
@Shawhelp hi Shaw peeps... anyone there who can help me with the setting for my Shaw remote?? I know... stupid question. Followed instructions on back and now it won’t work at all. #HELPGRAMMA
#FreePalestine (@Harleydadd) reported 56 minutes ago from Spruce Grove, Alberta
Second day in a row with @Shawhelp internet down. I rely on this for work, and at over $100/month, unacceptable.
Ray (@menard_ray) reported 58 minutes ago from Edmonton, Alberta
Hey @Shawhelp why am I getting almost no functionality when I’m on nationwide? Supposed to have 2Gigs of full service. I’ve used .37 and nothing works (internet, messaging, email) when I’m connected to nationwide Seems that I am yet again paying for something I’m not getting

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

jordan (@musicfnatic) reported 2 minutes ago
@Shawhelp this stream of the utah mammoth vegas golden knights game is terrible
Guy_Barnabe (@GuyBarnabe) reported 6 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Matthew Johnson (@McJohnson922) reported 9 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time. (3/2)
Marty Chan (@Marty_Chan) reported 11 minutes ago
@Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.
Trina M. Lee (@TrinaMLee) reported 12 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
axishairsalons.com (@axishairsalons) reported 13 minutes ago
@Shawhelp What good is feedback when small business owners can’t get help without sitting on hold for hours at a time?
Ugabug (@MaryPChipman) reported 14 minutes ago
@Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again
AndorianIP(AiP)🐍 (@AndorianIP) reported 17 minutes ago
@Shawhelp Well it would be a bit more reassuring if the techs were now working to fix instead of investigating over 4 hours.
Mat Thomas (@EmptyUK) reported 19 minutes ago
@Shawhelp Flashing orange. My whole building is down. All my neighbors net is down.
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 20 minutes ago
@Shawhelp I’ve been trying for a while for a solution, but it looks like we will end up changing providers next month, as we have not found a solution and I’m not the only one who has this issue with the X series modems.