Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Spruce Grove, and Sturgeon.

City	Problem Type	Report Time
Edmonton	Internet	10 hours ago
Edmonton	Total Blackout	15 hours ago
Edmonton	Wi-fi	1 day ago
Edmonton	TV	1 day ago
Edmonton	Internet	1 day ago
Edmonton	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  John Kerby (@JKerby_88) reported 3 minutes ago from Edmonton, Alberta

  @Shawhelp I need to because the app TV Guide needs one to fix my issue

• 
  Ronni Gordon (@Ronni__) reported 6 minutes ago from Edmonton, Alberta

  @Shawhelp Happy Friday Shaw peeps... wondering if you can check the connection for me, I’m trying to work, but it’s so slow everything is timing out. Also reads privacy warnings on my wifi!!!! #helptodayplease.

• 
  A. Duncan (@ThisIsMeAt52) reported 7 minutes ago from Edmonton, Alberta

  @Shawhelp Hello. We seem to have lost several channels. Please help.

• 
  Scott (@Slummer90) reported 8 minutes ago from Edmonton, Alberta

  @Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 8 minutes ago from St. Albert, Alberta

  @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

• 
  Nikki (@nokihu) reported 8 minutes ago from Edmonton, Alberta

  @Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef

• 
  Joanne Norum (@jnorum) reported 11 minutes ago from Edmonton, Alberta

  @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

• 
  Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 14 minutes ago from Edmonton, Alberta

  @Shawhelp It’s never worth it. Your people already know what the problem is - and it IS your problem as it only affects 1 channel meaning that the feed you are taking and relaying is flawed. All other channel were fine.

• 
  #FreePalestine (@Harleydadd) reported 20 minutes ago from Spruce Grove, Alberta

  Second day in a row with @Shawhelp internet down. I rely on this for work, and at over $100/month, unacceptable.

• 
  a mid-winter Scott 🎆🍾🇺🇦💙🧡🏒 (@scottthomson68) reported 22 minutes ago from Edmonton, Alberta

  Hey @ShawInfo sweep the snow off the satellite dish! The cable reception is HORRIBLE I WANT MY TV 📺

• 
  Ronni Gordon (@Ronni__) reported 26 minutes ago from Edmonton, Alberta

  @Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.

• 
  Leslie Bush (@lesoteric) reported 28 minutes ago from Edmonton, Alberta

  @Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

• 
  Nikki (@nokihu) reported 29 minutes ago from Edmonton, Alberta

  @Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef

• 
  Ernesto Alferez (@Alfizzle18) reported 33 minutes ago from Edmonton, Alberta

  @Shawhelp Hey! Several channels have been experiencing constant pixelation lately. Known issue? Or just me?

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported 36 minutes ago from St. Albert, Alberta

  @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 43 minutes ago from Edmonton, Alberta

  If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

• 
  ***** (@WillyGrant) reported 44 minutes ago from Edmonton, Alberta

  @Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.

• 
  #FreePalestine (@Harleydadd) reported 47 minutes ago from Spruce Grove, Alberta

  @Shawhelp internet down again in @citysprucegrove It's almost daily lately

• 
  ***** (@WillyGrant) reported 55 minutes ago from Edmonton, Alberta

  I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.

• 
  ***** (@WillyGrant) reported 58 minutes ago from Edmonton, Alberta

  I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marty Chan (@Marty_Chan) reported 6 minutes ago

  @Shawhelp Is there an outage in Edmonton? I am in Forest Heights and my internet is out. I rebooted the router twice. No luck.

• 
  Chris Sigurdson (@sigurdson_chris) reported 7 minutes ago

  @Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?

• 
  Gerrit Heikamp (@gerrit_heikamp) reported 8 minutes ago

  @Shawhelp A technician was here because of the poor signal that we have. He replaced the router and indicated that all is well. We still have a poor signal causing poor television reception.

• 
  j a (Puffin) (@P_u_f_f_i_n_) reported 9 minutes ago

  @Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.

• 
  Don T Beakunt (@truebusterflash) reported 17 minutes ago

  @Shawhelp Your link says outages are unavailable. wtf?

• 
  Shari O'Neill (@ShariONeill12) reported 18 minutes ago

  @Shawhelp is the internet down in Anmore along East Road? No connection happening.

• 
  🙀🛸 (@cartfullofcats) reported 18 minutes ago

  @Shawhelp Not even really the point. It looks like you've broken our contract with no explanation. But we'll look into our options.

• 
  always smile 🇨🇦 (@cari_goncalves) reported 27 minutes ago

  @Shawhelp @gfliverpool9966 Not working for me either. Ridiculous

• 
  Roselle E (@RoselleE14) reported 29 minutes ago

  @Shawhelp @Shawhelp yes agreed and it would be helpful if you had a public resource not one only within your account. Even when I look in our account it simply only says network outage since 7:35am and that it is being looked into. @bchydro does this very well and is transparent

• 
  Roger Wild (@rojwild) reported 30 minutes ago

  @Bigroyalt @Shawhelp @ShawDirect S'funny, if you want to pay, add a service etc. you get through no problem. Fixed up in no time