Shaw Outage Report in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, Spruce Grove, St. Albert, and Sturgeon.

City	Problem Type	Report Time
Edmonton	Internet	6 hours ago
Edmonton	Internet	9 hours ago
Edmonton	Internet	1 day ago
Edmonton	Internet	2 days ago
Edmonton	Internet	2 days ago
Spruce Grove	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Nikki (@nokihu) reported 2 minutes ago from Edmonton, Alberta

  @Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef

• 
  Nikki (@nokihu) reported 3 minutes ago from Edmonton, Alberta

  @Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef

• 
  Ronni Gordon (@Ronni__) reported 3 minutes ago from Edmonton, Alberta

  @Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.

• 
  Scott (@Slummer90) reported 6 minutes ago from Edmonton, Alberta

  @Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.

• 
  Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 8 minutes ago from Edmonton, Alberta

  @Shawhelp It’s never worth it. Your people already know what the problem is - and it IS your problem as it only affects 1 channel meaning that the feed you are taking and relaying is flawed. All other channel were fine.

• 
  Craig Kuziemsky (@CKuziemsky) reported 10 minutes ago from Edmonton, Alberta

  @Shawhelp our phone and internet is down in SW Edmonton?

• 
  Anshuman Khare (@shredordelete) reported 14 minutes ago from St. Albert, Alberta

  @Shawhelp Sure, I will DM. But problem is not with my account but wider #StAlbert area. I want to figure out if #Shaw is the right choice for working fm home.

• 
  X - ⓁⒺⓇⓄⓄⓅ ⒿⒶⓂⒺⓈ 🇨🇦 🦁🐍 (@Roopanova) reported 27 minutes ago from Edmonton, Alberta

  @Shawhelp Sorry to say this is the second time in a week I've been having issues. I have a new modem and everything. We are paying for good quality strong connection. Getting terrible service of late. This is in the Riverbend area of Edmonton.

• 
  Zain (@nyaznahk1996) reported 30 minutes ago from Edmonton, Alberta

  @Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.

• 
  maria cristina (@sandwichdYEG) reported 39 minutes ago from Edmonton, Alberta

  @Shawhelp hi I was wondering if Shaw WiFi services are down ?

• 
  Ronni Gordon (@Ronni__) reported 40 minutes ago from Edmonton, Alberta

  @Shawhelp Happy Friday Shaw peeps... wondering if you can check the connection for me, I’m trying to work, but it’s so slow everything is timing out. Also reads privacy warnings on my wifi!!!! #helptodayplease.

• 
  Nick (@PNM_79) reported 46 minutes ago from Edmonton, Alberta

  @Shawhelp since my internet is down and y'all took the night off I'm going to send you the bill for my @RogersHelps data! Cheers!

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported 46 minutes ago from St. Albert, Alberta

  @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

• 
  ***** (@WillyGrant) reported 53 minutes ago from Edmonton, Alberta

  @Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.

• 
  Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported 53 minutes ago from St. Albert, Alberta

  @ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!

• 
  Dylan Sloan (they/them) (@PrairieDill) reported 54 minutes ago from Edmonton, Alberta

  @Shawhelp down in central #yeg?

• 
  #FreePalestine (@Harleydadd) reported 55 minutes ago from Spruce Grove, Alberta

  @Shawhelp internet down again in @citysprucegrove It's almost daily lately

• 
  Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 56 minutes ago from Edmonton, Alberta

  @ShawInfo “now connecting you your entertainment experience. BULLSHIT This is the worst ******* service in the world. And I pay REAL ******* $$ to be cheated and ****** over by them. #yyc #yeg

• 
  Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 57 minutes ago from Edmonton, Alberta

  Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg

• 
  #FreePalestine (@Harleydadd) reported 60 minutes ago from Spruce Grove, Alberta

  Second day in a row with @Shawhelp internet down. I rely on this for work, and at over $100/month, unacceptable.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gen_Grevious ∞ (@Hrbngr_of_btfl) reported 3 minutes ago

  I'm so sick of exploitative companies like @TELUS. I pay 120$ a month for internet and the service I receive is terrible. My internet has been down for 13 days now and they've done absolutely nothing to help me. I think it's time make the switch to @ShawInfo

• 
  Justin Nomura aka @VanCity_J_NO (@Justin_Nomura_) reported 4 minutes ago

  @Shawhelp Thanks for the response but I think your company should have one person to make sure it is correct. Do no lay blame on broadcasters. Also why show blackout channels, why not just delete them? I look forward to watching a game in Toronto and when time comes it is blacked out.

• 
  codemaestro (@codemaestro) reported 5 minutes ago

  @Shawhelp Hey Kyle. Support set me straight by having me unplug and reconnect the system to reboot it. Thanks for your help!

• 
  Cherry 🍒 (@HeyItsCherrry) reported 6 minutes ago

  @Shawhelp Lmfao all jokes aside, you probably just fixed like 1/3 of the problems that would have come in.

• 
  Pasta Pantry™ (@PastaPantry) reported 9 minutes ago

  @Shawhelp Please reach out. We are having service interruptions and can not get through on the 1877 number. Thanks

• 
  Commissioner Miner (@fanCRTCProfling) reported 14 minutes ago

  @Shawhelp @wolcoski Shaw is 3 hrs hold time. Rogers is 3 hrs hold time. Telus is 3 hrs hold time. Ebox (Bell) is 3 hrs hold time. (some people report 4) Took one person 2 days to call Ebox to report their Rogers outage. Wonder what Teksavvy's hold time is? #CRTC

• 
  Nishi (@AnimeBytes) reported 16 minutes ago

  Dear @ShawInfo/@Shawhelp when your tech support doesn't know the terms hairpin routing, you dun f'ed up with their training.

• 
  Justin Nomura aka @VanCity_J_NO (@Justin_Nomura_) reported 17 minutes ago

  @Shawhelp $150/month for this service? I think I will change to @TELUSsupport

• 
  My Other Roll (@MORI20DM) reported 20 minutes ago

  @TorVsGaming @Shawhelp I have a solution....turn off phone; phones are overrated. Mute and ignore xD I set unknown numbers to go direct to voicemail as well and never check voicemail. #hermitlife #humbug

• 
  Corrinne Wolcoski (@wolcoski) reported 27 minutes ago

  @Shawhelp still no reply or help#over 24hrs@later