Shaw outages and service status in St. Albert, Alberta
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Shaw generated 10 outage signals in the last 24 hours around St. Albert, including 10 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 10, 11:51 AM EDT.
- Internet (72%)
- Wi-fi (9%)
- TV (9%)
- E-mail (7%)
- Total Blackout (3%)
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in St. Albert, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 10: Problems at Shaw
Shaw is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near St. Albert, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
2 hours ago | |
|
Edmonton
|
Internet | 3 hours ago |
|
Edmonton
|
Internet | 3 hours ago |
|
Edmonton
|
Internet | 4 hours ago |
|
Edmonton
|
Internet | 4 hours ago |
|
Edmonton
|
5 hours ago |
Nearby cities with recent reports
17 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near St. Albert, Alberta
Latest outage, problems and issue reports in St. Albert and nearby locations:
-
Leslie Bush (@lesoteric) reported from Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.
-
Tony Freddie Kuchar (@KuchTony) reported from Edmonton, Alberta@Shawhelp I just had the worst encounter with a support agent on the phone. Not only am I disappointed about the lack of service I’ve been receiving on my Internet, but now on your support side with an agent. I’m VERY disappointed.
-
maria cristina (@sandwichdYEG) reported from Edmonton, Alberta@Shawhelp hi I was wondering if Shaw WiFi services are down ?
-
🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta@Shawhelp so Shaw Mobile service is only available in BC & AB so I can only use it in those two Provinces?
-
Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported from Edmonton, Alberta@Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?
-
John Muir (@muirjohn) reported from Edmonton, Alberta@mylesbosch @Shawhelp Pretty poor customer service
-
Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience
-
#FreePalestine (@Harleydadd) reported from Spruce Grove, Alberta@Shawhelp internet down again in @citysprucegrove It's almost daily lately
-
Donna McKinnon (@illustratedword) reported from Edmonton, Alberta@Shawhelp Is there an outage in Edmonton? TV and internet not working.
-
slavo cech (@slav_metalurges) reported from Edmonton, Alberta@Waynthurson @Shawhelp First gen too slow. The phone it is.
-
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, AlbertaFor over 6 weeks, our cable feed has not worked. Over half of our channels are pixelated ‘ unable to watch. @Shawhelp hasn’t helped. With two trips here, blaming a feed problem outside the house, and providing no updates. This is just a desperate escalation on NFL Sunday!
-
Ben (@BenAngus) reported from Edmonton, AlbertaFor the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
-
Ben (@BenAngus) reported from Edmonton, AlbertaFor the first time in ages, someone assumed my partner was a woman in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
-
Nikki (@nokihu) reported from Edmonton, Alberta@Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef
-
Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, AlbertaI am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
-
***** (@WillyGrant) reported from Edmonton, AlbertaI spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.
-
John Kerby (@JKerby_88) reported from Edmonton, Alberta@Shawhelp I need to because the app TV Guide needs one to fix my issue
-
Lindsay MacDermott (@LMacDerm) reported from Edmonton, Alberta@Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!
-
David Boles (@DavidJBoles) reported from Edmonton, Alberta@Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.
-
Cory Clendenning (@CVChomes) reported from Edmonton, Alberta@mikebrandon90 @Shawhelp nope..representative couldn't help...90 mins on phone..transferred me to diff dept and I left for @1strnd to watch fights....poor performance Shaw
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@Autumblues @Shawhelp eventually I can get thru but it does take a while I waited on hold for 15 minutes but then I gave up. decided to watch stuff I own since I can't even stream. the outage started just before noon today
-
Jasmine Kaur G (@jgarcha) reportedThe service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!
-
️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported@ShawInfo @Rogers Things got worse. Especially your customer service.
-
Matthew Johnson (@McJohnson922) reported@Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...
-
Bonnie Lee (@stitchlady) reported@M_S_Fricker @ShawInfo @RogersHelps The average time I've been on hold for tech support is 45 min+. Rogers doesn't want you to get any help from a human being - they want you to do everything online yourself despite the fact most tech problems can't be helped online. And the music sucks!
-
Rick Alsop (@RickAlsop) reported@Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.
-
🏈 "Nemo saltat sobrius" 🏈 (@K_O_cowtown) reported@Shawhelp hey are you having issues? Audio keeps dropping off on anything I record and sometime recording just freezes.
-
Matthew Johnson (@McJohnson922) reported@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time. (3/2)
-
bc_2027 (@bc_2025_vision) reported@Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟
-
Rick Alsop (@RickAlsop) reported@Shawhelp how long will the Internet be down? My busiest day of the month