Shaw Outage Report in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Spruce Grove, Edmonton, St. Albert, and Sturgeon.

City	Problem Type	Report Time
Spruce Grove	TV	10 hours ago
Edmonton	Wi-fi	2 days ago
Edmonton	Internet	2 days ago
Edmonton	Internet	3 days ago
Edmonton	Internet	4 days ago
Edmonton	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Floss Bosses (@yegFlossBosses) reported 4 minutes ago from Edmonton, Alberta

  Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 16 minutes ago from Edmonton, Alberta

  @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

• 
  Lindsay MacDermott (@LMacDerm) reported 19 minutes ago from Edmonton, Alberta

  @Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!

• 
  Cathy Cech (@425cath) reported 22 minutes ago from Edmonton, Alberta

  @danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.

• 
  Ruth Kelly (@RuthKewlistmum) reported 28 minutes ago from St. Albert, Alberta

  @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

• 
  Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 31 minutes ago from Edmonton, Alberta

  @Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?

• 
  Pradeep Padmanabhan (@4PillarsEdm) reported 32 minutes ago from Edmonton, Alberta

  @Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?

• 
  maria cristina (@sandwichdYEG) reported 33 minutes ago from Edmonton, Alberta

  @Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “

• 
  Ronni Gordon (@Ronni__) reported 34 minutes ago from Edmonton, Alberta

  @Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE

• 
  Donna McKinnon (@illustratedword) reported 38 minutes ago from Edmonton, Alberta

  @Shawhelp Is there an outage in Edmonton? TV and internet not working.

• 
  Lindsay MacDermott (@LMacDerm) reported 41 minutes ago from Edmonton, Alberta

  @Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!

• 
  Shaun Painter (@TheSirShaun) reported 42 minutes ago from Edmonton, Alberta

  @Shawhelp Northside edmonton. Any issues? I can't get my internet up and running. Thanks.

• 
  David Boles (@DavidJBoles) reported 43 minutes ago from Edmonton, Alberta

  @Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.

• 
  Tracy ⸮ Sarcasm PR Manager (@YegTracy) reported 46 minutes ago from Edmonton, Alberta

  @Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?

• 
  Donna McKinnon (@illustratedword) reported 47 minutes ago from Edmonton, Alberta

  @Shawhelp Hey the ‘last watched’ and numerical channel search isn’t working on the remote. Only Guide search and voice command are working. New batteries in remote. Is this a Shaw issue?

• 
  John Muir (@muirjohn) reported 53 minutes ago from Edmonton, Alberta

  @mylesbosch @Shawhelp Pretty poor customer service

• 
  PapaLeits (@bruceleiter) reported 53 minutes ago from Edmonton, Alberta

  @slimschadey161 It’s @Shawhelp that is the issue as usual. It’s the same on all my channels. Turned the TV off for awhile and just switched back on now to watch Finland/US. Let’s hope

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 53 minutes ago from Edmonton, Alberta

  I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

• 
  A. Duncan (@ThisIsMeAt52) reported 55 minutes ago from Edmonton, Alberta

  @Shawhelp Hello. We seem to have lost several channels. Please help.

• 
  ChazNYEG (@ChazNyeg) reported 55 minutes ago from Edmonton, Alberta

  @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Holmes (@MarkHolmes1326) reported 2 minutes ago

  Anyone else with @Shawhelp tv having horrible issues right now? I just want to watch hockey after a long day 😩

• 
  Vanessa (@Noosiekins) reported 4 minutes ago

  @fotogtom @ShawInfo Tech support is always useless... I knowhwo to cycle through their steps only to spend hours on the phone or online chat with them for them to tell me they have logged it.

• 
  RoboChiCKEnn (@RoboChiCKEnn) reported 7 minutes ago

  @Shawhelp Hope you guys compensate our bills for this. Hope you decide to improve your infrastructure. One line goes down we all go down. Done with Shaw idc what kind of storm hit us. I also hope you sent more ppl out. There is 1 guy for shaw in Hope. I bet you didn't.

• 
  Deb Zinck (@debzinck) reported 13 minutes ago

  @Shawhelp I have been trying to get help through your chat for an hour. Keeps disconnecting. Including just as I was getting an appointment for service. I need an actual number to call for help.

• 
  Cleatus The Slack Jawed Yokal (@cslack74) reported 15 minutes ago

  @ShawInfo you may need to invest in some customer service/retention lessons. Losing a customer of over 10 plus years over a $180 early cancellation fee when I was unable to transfer my service is just terrible business practice

• 
  RoboChiCKEnn (@RoboChiCKEnn) reported 15 minutes ago

  @Shawhelp You guys are the least transparent company there is. No ETA no mention of why Hope still has no wifi. Drs office is closed because of your crap services. Such a joke. We are going to be with out anything for a good 2 weeks I bet. Useless

• 
  Chris Bruce (@chrisbruce99) reported 19 minutes ago

  @Shawhelp Yes, still not working.

• 
  Scott Dellinger (@scottdellinger) reported 20 minutes ago

  @joe_prud @Shawhelp Up and down here in Valley Ridge NW for the last hour. Down completely for about a half hour.

• 
  noL TriggeR (@nolswong) reported 21 minutes ago

  @Shawhelp ur service is literal dog **** i hate u

• 
  Joe Prud-Homme (@joe_prud) reported 22 minutes ago

  @Shawhelp what's going on with services in SE Calgary? Been down all afternoon and evening now