Shaw outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, and Spruce Grove.

City	Problem Type	Report Time
Edmonton	Internet	7 hours ago
Edmonton	Wi-fi	13 hours ago
Edmonton	TV	1 day ago
Edmonton	Internet	2 days ago
Edmonton	Internet	2 days ago
Edmonton	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  DaveCarels (@DaveCarels) reported 4 minutes ago from Edmonton, Alberta

  @Shawhelp @JRog55 This is the second Saturday night Shaw PPV has screwed up. Your service sucks

• 
  Donna McKinnon (@illustratedword) reported 7 minutes ago from Edmonton, Alberta

  @Shawhelp Is there an outage in Edmonton? TV and internet not working.

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 11 minutes ago from Edmonton, Alberta

  It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?

• 
  Anshuman Khare (@shredordelete) reported 13 minutes ago from St. Albert, Alberta

  @Shawhelp Sure, I will DM. But problem is not with my account but wider #StAlbert area. I want to figure out if #Shaw is the right choice for working fm home.

• 
  Riyaz Sharan (@ryzshrn) reported 15 minutes ago from Edmonton, Alberta

  I am sitting here at my moms place at her internet speed is disturbingly slow. Called @Shawhelp to ask what gives and I am embarrassed by the plans and customer service offered. Hey @TELUSsupport think you can help my mom out? Looking for basic internet that’s at a decent speed.

• 
  Tamara Konrad (@tamarakonrad) reported 21 minutes ago from Edmonton, Alberta

  @Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?

• 
  Ben (@BenAngus) reported 22 minutes ago from Edmonton, Alberta

  For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

• 
  Pradeep Padmanabhan (@4PillarsEdm) reported 25 minutes ago from Edmonton, Alberta

  @Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?

• 
  Leslie Bush (@lesoteric) reported 35 minutes ago from Edmonton, Alberta

  .@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'

• 
  Mfon Inyang (@holla_g) reported 38 minutes ago from Edmonton, Alberta

  @ShawInfo my internet just went off some 30mins ago. Is there a service disruption in the Callingwood Area of Edmonton??

• 
  Mark Pavelich (@MarkPavelich) reported 39 minutes ago from Edmonton, Alberta

  @Shawhelp It’s NOT WORKING ALL DAY!

• 
  Scott (@Slummer90) reported 40 minutes ago from Edmonton, Alberta

  @Shawhelp okay so normally your wifi is fine but day is annoying me, I usually can play League of Legends with no issue but today for some reason your wifi here in South Edmonton has been super slow today. My ping as been in the 1700ms range at times.

• 
  Leslie Bush (@lesoteric) reported 45 minutes ago from Edmonton, Alberta

  @Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

• 
  DE (@FlyingFiveCAN) reported 45 minutes ago from Edmonton, Alberta

  Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

• 
  ***** (@WillyGrant) reported 47 minutes ago from Edmonton, Alberta

  Just cancelled my @Shawhelp TV & internet. When I called for help, I ended up talking to a supervisor who had a very misogynistic attitude. He told me to shut up when I was explaining the problem & listen because I’d like what he had to say. I didn’t. I’m no longer a customer.

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 49 minutes ago from St. Albert, Alberta

  @Shawhelp issue with WiFi can’t find it on my iPhone 11 Pro and if I do it doesn’t stay connected

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported 51 minutes ago from St. Albert, Alberta

  @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

• 
  Eric Petersen (@ericpet) reported 51 minutes ago from Edmonton, Alberta

  @AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

• 
  ***** (@WillyGrant) reported 60 minutes ago from Edmonton, Alberta

  I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.

• 
  🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 60 minutes ago from St. Albert, Alberta

  @Shawhelp internet sucks on our Samsung smart tv today but all our other devices work fine

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Valancius (@howyougo) reported 1 minute ago

  Shaw cable rogers cable NOT working anyone else #ShawMedia #rogerscable #shawcable @Shawhelp

• 
  Lt (Retired LAPD) Frank Columbo 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@jsam10983741) reported 1 minute ago

  @RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.

• 
  stacey brotzel (@staceybrotzel) reported 2 minutes ago

  @Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.

• 
  🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#GLBI NOW) 🧩 (@gfliverpool9966) reported 3 minutes ago

  @Shawhelp Now I just spoke to a different agent who said that there is maintenance in the area. Why isn't that on the outage webpage?

• 
  Jonathan (@jonismrnibs) reported 3 minutes ago

  I miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 5 minutes ago

  @Shawhelp I already called, and they said no. I’ve been a customer for years and so has my family.

• 
  Budman (@Uncle_Jed_1) reported 6 minutes ago

  @RogersHelps @Rogers @Shawinfo August 2026... and they're still playing the wrong version!!! On top of that Canadians couldn't watch the Hlinka Gretzky Cup Gold Medal Hockey Game on Saturday without buying a special package, regular cable didn't carry it! How pathetic is that! And channel 159 still SUCKS!!!

• 
  OC_2030 (@oc_2030_vision) reported 9 minutes ago

  @Shawhelp Shaw used to have a wonderful feature on phone calls that gave us an estimate of our wait time and also allowed us to get a callback. WE REALLY miss this. Shaw (Calgary White Cowboy hats) seemed to be more 'customer focused' than Rogers (3 piece business suits) take care.

• 
  🙀🛸 (@cartfullofcats) reported 11 minutes ago

  @Shawhelp Not even really the point. It looks like you've broken our contract with no explanation. But we'll look into our options.

• 
  TC-VAN (@RageGeist) reported 15 minutes ago

  @Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able