Shaw outages and service status in Port Coquitlam, British Columbia

No problems detected

If you are having issues, please submit a report below.

Shaw generated 1 outage signal in the last 24 hours around Port Coquitlam, including 1 direct report.
The most common problems reported in this area mention Internet, TV, and Total Blackout.
The most recent signal from this area was received Jul 18, 5:54 PM EDT.

Internet (61%)
TV (17%)
Total Blackout (13%)
E-mail (4%)
Wi-fi (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Port Coquitlam, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Port Coquitlam, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Port Coquitlam	Baseline
Jul 18, 6:00 AM EDT	0	0	0
Jul 18, 6:20 AM EDT	0	0	0
Jul 18, 6:40 AM EDT	0	0	0
Jul 18, 7:00 AM EDT	0	0	0
Jul 18, 7:20 AM EDT	0	0	0
Jul 18, 7:40 AM EDT	0	0	0
Jul 18, 8:00 AM EDT	0	0	0
Jul 18, 8:20 AM EDT	0	0	0
Jul 18, 8:40 AM EDT	0	0	0
Jul 18, 9:00 AM EDT	0	0	0
Jul 18, 9:20 AM EDT	0	0	0
Jul 18, 9:40 AM EDT	0	0	0
Jul 18, 10:00 AM EDT	0	0	0
Jul 18, 10:20 AM EDT	0	0	0
Jul 18, 10:40 AM EDT	0	0	0
Jul 18, 11:00 AM EDT	0	0	0
Jul 18, 11:20 AM EDT	0	0	0
Jul 18, 11:40 AM EDT	0	0	0
Jul 18, 12:00 PM EDT	0	0	0
Jul 18, 12:20 PM EDT	0	0	0
Jul 18, 12:40 PM EDT	0	0	0
Jul 18, 1:00 PM EDT	0	0	0
Jul 18, 1:20 PM EDT	0	0	0
Jul 18, 1:40 PM EDT	0	0	0
Jul 18, 2:00 PM EDT	0	0	0
Jul 18, 2:20 PM EDT	0	0	0
Jul 18, 2:40 PM EDT	0	0	0
Jul 18, 3:00 PM EDT	0	0	0
Jul 18, 3:20 PM EDT	0	0	0
Jul 18, 3:40 PM EDT	0	0	0
Jul 18, 4:00 PM EDT	0	0	0
Jul 18, 4:20 PM EDT	0	0	0
Jul 18, 4:40 PM EDT	0	0	0
Jul 18, 5:00 PM EDT	0	0	0
Jul 18, 5:20 PM EDT	0	0	0
Jul 18, 5:40 PM EDT	0	0	0
Jul 18, 6:00 PM EDT	0	0	0
Jul 18, 6:20 PM EDT	0	0	0
Jul 18, 6:40 PM EDT	0	0	0
Jul 18, 7:00 PM EDT	0	0	0
Jul 18, 7:20 PM EDT	0	0	0
Jul 18, 7:40 PM EDT	0	0	0
Jul 18, 8:00 PM EDT	0	0	0
Jul 18, 8:20 PM EDT	0	0	0
Jul 18, 8:40 PM EDT	0	0	0
Jul 18, 9:00 PM EDT	0	0	0
Jul 18, 9:20 PM EDT	0	0	0
Jul 18, 9:40 PM EDT	0	0	0
Jul 18, 10:00 PM EDT	0	0	0
Jul 18, 10:20 PM EDT	0	0	0
Jul 18, 10:40 PM EDT	0	0	0
Jul 18, 11:00 PM EDT	0	0	0
Jul 18, 11:20 PM EDT	0	0	0
Jul 18, 11:40 PM EDT	0	0	0
Jul 19, 12:00 AM EDT	0	0	0
Jul 19, 12:20 AM EDT	0	0	0
Jul 19, 12:40 AM EDT	0	0	0
Jul 19, 1:00 AM EDT	0	0	0
Jul 19, 1:20 AM EDT	0	0	0
Jul 19, 1:40 AM EDT	0	0	0
Jul 19, 2:00 AM EDT	0	0	0
Jul 19, 2:20 AM EDT	0	0	0
Jul 19, 2:40 AM EDT	0	0	0
Jul 19, 3:00 AM EDT	0	0	0
Jul 19, 3:20 AM EDT	0	0	0
Jul 19, 3:40 AM EDT	0	0	0
Jul 19, 4:00 AM EDT	0	0	0
Jul 19, 4:20 AM EDT	0	0	0
Jul 19, 4:40 AM EDT	0	0	0
Jul 19, 5:00 AM EDT	0	0	0
Jul 19, 5:20 AM EDT	0	0	0
Jul 19, 5:40 AM EDT	0	0	0
Jul 19, 6:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Port Coquitlam, British Columbia

The most recent Shaw outage reports came from the following cities: Surrey, Maple Ridge, Coquitlam, Burnaby, Port Moody, New Westminster, Anmore, and Langley.

City	Problem Type	Report Time
Surrey	Internet	12 hours ago
Surrey	Internet	2 days ago
Maple Ridge	TV	4 days ago
Surrey	TV	6 days ago
Coquitlam	Internet	7 days ago
Burnaby	Internet	11 days ago

Nearby cities with recent reports

Surrey

3 recent signals

12 hours ago

Maple Ridge

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Port Coquitlam, British Columbia

Latest outage, problems and issue reports in Port Coquitlam and nearby locations:

Johnson (@Schmidt_show) reported 7 minutes ago from Maple Ridge, British Columbia
@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.
Ben (@bguanzon) reported 10 minutes ago from Surrey, British Columbia
@Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!
Graham Mcphee (@gamcphee) reported 16 minutes ago from Burnaby, British Columbia
@Shawhelp Many problems with television reception . All day.
Stephen Fung (@stephenfung) reported 18 minutes ago from Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
Gatthew Mriffeth (@mattgriffeth) reported 20 minutes ago from New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
Doug Corbett (@corbettdoug) reported 23 minutes ago from Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
Scuderia F1 Podcast (@ScuderiaF1Pod) reported 26 minutes ago from Coquitlam, British Columbia
@Shawhelp Hi Kyle - I keep insisting on escalating this but nobody at Shaw will help with this. 1.5 weeks of outage is unacceptable (especially since I know specifically what the issue is and have explained it multiple times). Please slide me a DM so I can pass on my personal contact.
Stephen Fung (@stephenfung) reported 33 minutes ago from Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
Jas bindra (@officialMrJasB) reported 35 minutes ago from Surrey, British Columbia
@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?
RitchWorld (@RitchWorld) reported 39 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
RitchWorld (@RitchWorld) reported 39 minutes ago from New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
Travis Hill (@triple_aardvark) reported 43 minutes ago from Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
Scuderia F1 Podcast (@ScuderiaF1Pod) reported 43 minutes ago from Coquitlam, British Columbia
Hi folks - alas, there will be no podcast today. 😭😭😭😭😭 @MarkinVancity’s @ShawInfo internet connection has been down for a week and he’s already burned through 200gb using his Mobile hotspot. Hoping to resume recording this week when @ShawInfo finally fixes the issue.
Diana Black (@italianinvan) reported 45 minutes ago from Port Moody, British Columbia
@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!
TylerG (@ItsTylerG_) reported 45 minutes ago from Surrey, British Columbia
@Shawhelp I can’t find my 5G network, it’s disappeared!!
Tyler, The Creator (@ItsTylerG_) reported 46 minutes ago from Surrey, British Columbia
@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.
Steven Lee (@steveleenow) reported 50 minutes ago from Surrey, British Columbia
@Shawhelp internet and cable are down in Surrey, British Columbia.
Steve Rowe 🇬🇧🇨🇦🌈 (@stevendrowe) reported 52 minutes ago from Surrey, British Columbia
Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.
Ursula Maxwell Travels (@YouTravel) reported 53 minutes ago from Surrey, British Columbia
Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴
⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported 55 minutes ago from Surrey, British Columbia
@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

TC-VAN (@RageGeist) reported 7 minutes ago
@Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?
Drimint (@RisenRealm) reported 8 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
southpaw (@southpaws05) reported 9 minutes ago
@Shawhelp is there an outage in Strathmore, AB for Rogers / Shaw internet service? What is the estimated time for a fix? Your outage map says no problems.
Matthew Johnson (@McJohnson922) reported 11 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.
OC_2030 (@oc_2030_vision) reported 13 minutes ago
@Shawhelp Thanks for this update … customer service improves with customer feedback like mine. Next time just turn on TV and see if “The Frame” is on your own TV.
CHC 16 (@CHCMike) reported 14 minutes ago
@Shawhelp any issues in the Murrayville Langley BC area. Internet has been out for over an hour and nothing on site about outage
Ugabug (@MaryPChipman) reported 17 minutes ago
@Shawhelp The new cable-less TV boxes are terrible: everytime the WiFi is interrupted by less than a nanosecond, it crashes. I end up watching on apps instead. So-called 'progress' is actually worse than the tech before it.
🇨🇦 Fans of the Wpg Jets 🇨🇦 🏒🇺🇦 (@FansoftheJets) reported 19 minutes ago
@Shawhelp My email is out for the 3rd time in a week. I can not log into webmail OR my account. I pay you a small fortune for service and all I get his problems
stacey brotzel (@staceybrotzel) reported 20 minutes ago
@Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.
Summer (@snowyday15) reported 20 minutes ago
@Shawhelp Its up, but its very slow