Shaw Outage Report in Port Coquitlam, Metro Vancouver Regional District, British Columbia

Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

.@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

@Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

@Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

@Shawhelp Langley City just went down too! Any eta on when this will be back online?

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

@Shawhelp Why is cable down in Langley?

Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

Why do I pay @Shawhelp so much for Internet monthly and they tell me I'm 'unstable'?! Okay, to be precise "Your connection is unstable". Now, honestly! What next! 🥴

@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

@Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

@Shawhelp is there some sort of internet issue going on currently? Can’t seem to connect, have rebooted multiple times

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

@ShawInfo What is going on with you network in Burnaby, British Columbia? Pathetic. Support says it will be off till Monday evening? What is going on with you people. I am chosing another service provider.

@Shawhelp — Hi customer support team, I sent you a DM.

@Shawhelp Internet is down in Langley .

@shawinfo I called about my modem being set up wrong and when I called your support tech told me lies and I know they are lies and refused to help me. I owe you nothing I want you to make that collections agency stop calling me he yelled at me about it being a business account FU

@ShawInfo I do not appreciate making complaints towards your outfit as I am trying to be good. However when your employee is so rude to me by telling me your modem/router is incapable of remote admin and its function stopped my mail business about it, I am hurt you are collecting

.@ShawInfo @ShawHelp as @CRTCeng mandates paper bills, I still haven't received the paper bills I've requested since June 2020, despite e-billing disabled, numerous customer support conversations and receiving Shaw paper bills for another account at the same address

Is it more important to have Fiber Optic internet and Cable so we all get backup internet for free? Or does @shawhelp need @TELUS to lose the battle in internet cost. Lets do this also. I am tired of the money problems in internet when @GoogleFiber is way better and removes cost

@ClockSpin @ShawInfo My service has been appalling since renewing my contract. Unfortunately I’m locked into **** service for 2 years

@Shawhelp hello there seems to be an issue with the connection

@Shawhelp Have you guys been hushed up by corporate headquarters or something? It's been an ongoing problem for me and others all season AND just 3 or 4 weeks when a game ended the simsub release killed _every channel_ in many parts of western Canada. "If I've been having....." LOL.