Shaw Outage Report in Port Coquitlam, Metro Vancouver Regional District, British Columbia
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The latest reports from users having issues in Port Coquitlam come from postal codes V3B.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Port Coquitlam, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Port Coquitlam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Port Coquitlam, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Maple Ridge, Surrey, Coquitlam, Vancouver, Langley, Coquitlam, Port Moody, Port Coquitlam, Pitt Meadows, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Maple Ridge |
TV | |
| Surrey |
Wi-fi | |
| Coquitlam |
TV | |
| Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| Coquitlam |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Port Coquitlam, British Columbia
Latest outage, problems and issue reports in Port Coquitlam and nearby locations:
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Jay Holtslander
(@j_holtslander) reported
from
Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
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Michelle Carter (she,her,hers)
(@Britbirdvancity) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
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Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Alan Alilo
(@AliloAlan) reported
from
Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
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Jossana Haas
(@jossanahaas) reported
from
Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
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Vic
(@vicvirk) reported
from
Maple Ridge, British Columbia
@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.
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Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
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Doug Corbett
(@corbettdoug) reported
from
Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
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Stephen Fung
(@stephenfung) reported
from
Coquitlam, British Columbia
@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@ShawInfo What on Earth is up with your phone support? My parents selected to receive a call back when an agent becomes available. The system called back immediately and put them on hold for almost an hour. They gave up.
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Travis Hill
(@triple_aardvark) reported
from
Surrey, British Columbia
@Shawhelp I appreciate the reply, but my parents aren't on Twitter. Phone support is important both because not everyone is Internet savvy, and also because Internet connectivity is often the problem your customers are trying to contact you about.
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Vic
(@vicvirk) reported
from
Maple Ridge, British Columbia
@ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.
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shirley silberg
(@ShirleySilberg) reported
from
Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
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Russian Tim
(@RussianTim61) reported
from
Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp my modem / router started blinking green and I’ve lost my internet. In South Surrey. Please help.
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amu
(@Amu3188) reported
from
Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
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Nicolas Dextraze
(@nicdex) reported
from
Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
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Parker
(@parkerspucks) reported
from
Surrey, British Columbia
@71Greenday @Shawhelp Having the same issue as of 10 minutes ago
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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James Aspinall
(@stang8869) reported
@Shawhelp Great, i have to wait until the 18th for service i have to pay for that has broken the same way outside of my residence 3 years in a row. Some of us have to work from home? Do you cover lost wages for not fixing a recurring problem? 5 times the exact same issue in 3 years?
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James Aspinall
(@stang8869) reported
@Shawhelp I've done everything that I've been told the last 5 times. I can't fix your equipment that isn't on my property. I've been messaged and told to go to the CBC Consumer Watchdog because of the duration and severity of the issue. Good idea.
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Dean Edmonton
(@DeanEdmonton) reported
@BAskari247 @Shawhelp Outage page isn't a lot of use. Why can't we report the outages direct without waiting an hour for chat or phone
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🇨🇦AlanaBananaCanada🇨🇦
(@Teeny2Weeny) reported
Does anyone else have problems with their Shaw/Telus internet in Canada? It seems to cut out ALL the time and is super slow at times even though I pay for highest speed. Started in early 2020. Friggin ANNOYING. Worst internet providers ever. @ShawInfo @Shawhelp @TELUSsupport
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Garrett
(@Garrett33687864) reported
@Shawhelp What’s the point of a DM if you don’t respond? I did last night at 8:30 because I didn’t have internet or cable. I didn’t hear a word until this morning telling me there are no outages. Well there was an outage and it came back at about 10:30 PM. Your service is ridiculous
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David Patterson
(@DavidPatterson6) reported
@Shawhelp Thanks but strata so no dishes. Already sent a note to Global TV consumer reporter on this. If you cant provide service, you should not charge contract cancellation fees..
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James Aspinall
(@stang8869) reported
@Shawhelp The lack of accountability to not fix a 3 year issue is horrible. Id like to have the contact information of someone in charge of customer service please.
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Exodus 22:18
(@cursethewicked) reported
@ShawInfo 👈WTF is up with service on Vancouver Island?!?? It’s now 3:12 am and service has been interrupted since 10 pm last night!!!🤬🤬🤬🤬
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Chad
(@ChadShep) reported
The good news, @Shawhelp has been pretty good lately. The bad news, not for the last @EdmontonOilers game of the regular season. Glitchville!!!Hopefully does not happen in the playoffs.🙏🏻🤞🏻#LetsGoOilers
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Eddie C
(@Eddie_C_1973) reported
@Shawhelp for a few days the audio has been cutting out & video pixelates while watching TV. This was supposed to be fixed a while back? If we're not receiving 100% service, we shouldn't be paying 100% of the bill.