Shaw Outage in Bowen Island, Metro Vancouver Regional District, British Columbia

@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

@Shawhelp hi my modem seems to be down 😣

. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

I will not delete this message until my problem resolves. @Shawhelp

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.

@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.

@Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.

So frustrated with Shaw Communications. Spent my afternoon trying to switch service to our new house. Still not done! I was transferred from wrong department to wrong department, each wanting me to verify who I was. There must be something simpler! #shawcommunications @Shawhelp

@66sprite @ShawInfo This was expected from them. It would’ve been more clever to slowly sync up and down speeds until they worked their way up to 1000mbps. This 25mbps crap makes them look very weak as a competitor.

@Shawhelp I’m looking to cancel my internet for June and onwards, can I be assisted with that please.

@corvall_ @ShawInfo Don’t forget about the horrible ping and download!

@shawhelp I don’t know what kind of maintenance in SE Wpg was done on Saturday and Sunday, but internet performance has been markedly poor since then. We have cycled the BlueCurve tower many many times this week to no avail.

@Shawhelp Thx it says no but our gateway is down

@Shawhelp is Shaw cable down in Airdrie

@Shawhelp Connection was down for roughly 15 minutes and came back online while I was chatting with online support. Thanks!

@ShawInfo your service has to be the worst! Especially during a pandemic when you know people are working and studying from home. How is your network down every other day!!! Unsatisfied customer.

@TheNabber88 @ShawInfo Not too bad at all! Honestly, we’re pretty spoiled with either ISP compared to other places in North America.