Shaw Outage in Bowen Island, Metro Vancouver Regional District, British Columbia

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

@Shawhelp they are getting slow in replies , sent a DM still waiting

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp Yes, it’s latest iOS 12.0.1 Taping of any input is making black screen and crashing app. Chat button and support button though are working ok. So the issue is the only with log in process / inputs [email & password]

@ShawInfo your ios app is not working at all. Can’t login to my account. When clicking email or password input app is just crashing.

@TELUS is hot garbage. There isn’t a week that goes by without problems with optik tv or wifi. Miss u @ShawInfo 😕

@Shawhelp The wifi’s been down for 2 hours... even though it’s connected ... but nothing loads .. help?

@ShawInfo Wifi’s been down for more than 2 hours.... It says it’s connected but nothing works... help?

@burkeman78 @Shawhelp That sucks

@Shawhelp Is Shaw email down?

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp I only have one tv in the house and it rarely works properly. Have to reboot every couple of days. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp hi there, is it possible to have someone look into my upload speed. I WFH and need to make video calls on a daily basis. The last week the upload speed has been so poor causing my calls to fail. I’ve followed the docs on your site and still have had no luck.

@CTVVancouver Considering this is Vancouver, I’m not even remotely surprised. Soon my contract with #Shaw will be over and I’ll never give them my business/money again. @ShawInfo

@Shawhelp is Shaw on Demand down? Nothing showing up on demand TV.

@ShawDirect @ShawInfo Hello! I’m trying to get your service for entire week and nothing happened. Booked 2 times a technician and first I didn’t catch him and second time your man did not come to our home. Called to your customer care and they postponed my appointment!

@ShawInfo Hello! I’m trying to get your service for entire week and nothing happened. Booked 2 times a technician and first I didn’t catch him and second time your man did not come to our home. Called to your customer care and they postponed my appointment!

@Shawhelp im having problems with my upload speed can you help me out please?

My Snapchat works perfectly fine with my data but doesn't work with my wifi??? What the hell @Shawhelp

@Shawhelp (I miss being a Shaw customer moved to a shared accommodation which made me leave you guys :()

@VancouverSun Why? Does @ShawInfo want money laundered that they need @christyclarkbc’s help? As soon as I can I’ll switch to @TELUS

@Shawhelp not sure why we pay so much for 300 internet. Seems it's not much different than the 150. It's consistently having outage burps, like now. So, no wifi at all, as per usual. Can last 5 minutes up to several hours. Modem looks fine, just no wifi for an hour now. Nice.

@Shawhelp I have a concerning question over an account issue. I did send a DM about it.

@Shawhelp when are you ever going to get a fix to the New Episodes only flag for Recording Option in the Blue Sky boxes. Been waiting for 2 years for this to get fixed .

@Shawhelp my internet went down during the thunderstorm and I cannot get it back up. Help!

@Shawhelp I would like to cancel some channels

@Shawhelp I’m frustrated- our Gateway went down during the thunderstorm and after waiting about 20 minutes on the phone, the best your service representative could offer was to send a technician out 10 days from now to try and fix this problem

@ShawInfo single-handedly the worst, most disgusting, disrespectful company I've ever had the displeasure of dealing with.

It is not the customer service @ShawInfo or @tdcanadatrust it is the corporate legal lock they have on the customer. No choices @CRTCHearings @CRTCeng I have to move! I am FORCED TO PAY!

@shawcable @ShawInfo @CBCAlerts @DailyHiveVan Another way Shaw rips you off - $180 to disconnect service when leaving. And I didn't frontload my "2 year discount" SHAW = CRIMINAL

@Shawhelp @CoryKnox Android cache is clever enough to not need that. If a reboot improve performance is probably an hardware issue or a background app (on older generation of Android)