Shaw Outage in Bowen Island, Metro Vancouver Regional District, British Columbia

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

@Shawhelp they are getting slow in replies , sent a DM still waiting

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp Yes, it’s latest iOS 12.0.1 Taping of any input is making black screen and crashing app. Chat button and support button though are working ok. So the issue is the only with log in process / inputs [email & password]

@ShawInfo your ios app is not working at all. Can’t login to my account. When clicking email or password input app is just crashing.

@TELUS is hot garbage. There isn’t a week that goes by without problems with optik tv or wifi. Miss u @ShawInfo 😕

@Shawhelp The wifi’s been down for 2 hours... even though it’s connected ... but nothing loads .. help?

@ShawInfo Wifi’s been down for more than 2 hours.... It says it’s connected but nothing works... help?

@burkeman78 @Shawhelp That sucks

@Shawhelp Is Shaw email down?

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp I only have one tv in the house and it rarely works properly. Have to reboot every couple of days. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp hi there, is it possible to have someone look into my upload speed. I WFH and need to make video calls on a daily basis. The last week the upload speed has been so poor causing my calls to fail. I’ve followed the docs on your site and still have had no luck.

@CTVVancouver Considering this is Vancouver, I’m not even remotely surprised. Soon my contract with #Shaw will be over and I’ll never give them my business/money again. @ShawInfo

@Shawhelp is Shaw on Demand down? Nothing showing up on demand TV.

@ShawDirect @ShawInfo Hello! I’m trying to get your service for entire week and nothing happened. Booked 2 times a technician and first I didn’t catch him and second time your man did not come to our home. Called to your customer care and they postponed my appointment!

@ShawInfo Hello! I’m trying to get your service for entire week and nothing happened. Booked 2 times a technician and first I didn’t catch him and second time your man did not come to our home. Called to your customer care and they postponed my appointment!

@Shawhelp im having problems with my upload speed can you help me out please?

My Snapchat works perfectly fine with my data but doesn't work with my wifi??? What the hell @Shawhelp

@Shawhelp (I miss being a Shaw customer moved to a shared accommodation which made me leave you guys :()

@VancouverSun Why? Does @ShawInfo want money laundered that they need @christyclarkbc’s help? As soon as I can I’ll switch to @TELUS

@Shawhelp Hi @Shawhelp thank you. I tried it three times but I couldn’t even get to the sign in page.

@Shawhelp Got shaw hookup on 2nd, hasn't worked properly from start. Someone was suppose to come out and fix on 17th, no-show. Not one call from anyone since then. Not impressed Shaw. I should of went to Telus.

@Shawhelp Unfortunately no help

@Cory_S86 @Shawhelp I dont know I'm on with customer chat

@Shawhelp I have customer chat looking into it already. I'm just really choked as this is already a half hour in

@Shawhelp my Invoice is incorrect. Charges for TV that I canceled 2 months ago. Last 2 invoices are correct. Agent says your system is down.

Now I’m on hold waiting for Shaw Loyalty to cancel all my services @Shawhelp #FuckShawCustomerService #Shaw

I have been with @telus since 1996 with internet & hosting my domain. Now some young "Juan" comes along and tells me my plan never existed ! Thanks @TELUSBusiness for deciding to screw over a long time customer ! @ShawInfo Customer Service Does Matter !

(1) 36 hours ago we started trying to get help from Shaw Cable - and no further ahead this morning. Problem seemed to start when worker was up a pole across the street Thursday. Online help polite and hopeful - but still no service. @ShawInfo

@ShawInfo Claresholm Internet isn’t working. Fix it! Please