Shaw Outage in Vancouver, British Columbia

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp they are getting slow in replies , sent a DM still waiting

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp most of my channels are pixelating. Tried rebooting my PVR but didn’t help

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp internet upgraded today and now I can’t get it to connect #help

@steeletalk @Shawhelp good luck with that! Excellent presale service, then support is shambolic. Telus is not better.

@Shawhelp is it possible to make an appt soon to help with my cable

@Shawhelp Yes, it’s latest iOS 12.0.1 Taping of any input is making black screen and crashing app. Chat button and support button though are working ok. So the issue is the only with log in process / inputs [email & password]

@ShawInfo your ios app is not working at all. Can’t login to my account. When clicking email or password input app is just crashing.

@Shawhelp I called in, they transferred me and now I am sitting on hold currently for customer loyalty. Been on hold for 11 minutes

@TELUS is hot garbage. There isn’t a week that goes by without problems with optik tv or wifi. Miss u @ShawInfo 😕

@Shawhelp The wifi’s been down for 2 hours... even though it’s connected ... but nothing loads .. help?

@ShawInfo Wifi’s been down for more than 2 hours.... It says it’s connected but nothing works... help?

@Shawhelp internet issues in New West since 5pm. Can you resolve?

@Shawhelp ..received a call back from customer service only to find out that I still have to wait for 40 plus min and still counting ! No point getting a call back . #servicefail

@burkeman78 @Shawhelp That sucks

@Shawhelp seriously? On hold for 20 min, no offer for callback, fastest to use chat? 24 minute wait, counts down then goes back up...

@Shawhelp Is Shaw email down?

@TELUS Why is there no call back option? I’m a potential customer looking to switch from #Shaw but you’re making it difficult. With a wait time of over 1 hour @ 8pm, not sure how long I can hold for #canthandletheholdmusic #StoptheMadness @Shawhelp @TELUSsupport #cableproblems

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp I only have one tv in the house and it rarely works properly. Have to reboot every couple of days. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp hi there, is it possible to have someone look into my upload speed. I WFH and need to make video calls on a daily basis. The last week the upload speed has been so poor causing my calls to fail. I’ve followed the docs on your site and still have had no luck.

@CTVVancouver Considering this is Vancouver, I’m not even remotely surprised. Soon my contract with #Shaw will be over and I’ll never give them my business/money again. @ShawInfo

@Shawhelp is there an outage in Burnaby? Tv stopped all of a sudden.

@Shawhelp is Shaw on Demand down? Nothing showing up on demand TV.

@ShawDirect @ShawInfo Hello! I’m trying to get your service for entire week and nothing happened. Booked 2 times a technician and first I didn’t catch him and second time your man did not come to our home. Called to your customer care and they postponed my appointment!

Wow. Lost my home to a flood and won't be there for at least two months due to restoration and @shawhelp refuses to pause our account for us! Better hope your house doesn't burn down because they said even that's not disastrous enough to pause your service!! @CTVVancouver

@ShawInfo has the worst customer service there is, while trying to deal with their even worse internet. Seems like every night I have to call support to “fix” my internet.

@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

@Shawhelp on hold for 45 minutes and counting - asking for a credit on my account due to Shaw on demand out of service for me for 6 days

Already regretting going with @ShawInfo for internet. Currently tracking to be over a month to get connected. I'll have received two bills before I get any service. And they're already calling to sell me a more expensive option.

@Shawhelp is there a known shaw outage in Comox

dear @Shawhelp. FIX. MY. INTERNET. Honestly its getting ridiculous now. Stop sending people who dont know how/cant fix my internet. All it does is waste my time.

@Shawhelp The BBC World listings have been hit and miss for weeks, and that show in particular is missing in your directory this weekend and next, while the listings on that Vancouver Sun site are accurate. So there's definitely an issue here; they're getting accurate info, you're not.

I’m tired of waiting on hold @Shawhelp. I’ve already talked to an agent to let them know I’m cancelling my service. There is really no need to transfer me to “the loyalty department” to complete this cancellation request. This is very poor customer service.

@Shawhelp I need help shaw! my nets are uber slow and IDK why.