Is Shaw having an outage in Vancouver, British Columbia?

@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp they are getting slow in replies , sent a DM still waiting

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp most of my channels are pixelating. Tried rebooting my PVR but didn’t help

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@Shawhelp I went through that last night, these are the speeds I’m getting sitting right in front of the modem. I, just had it installed yesterday so it shouldn’t have needed the reset. (The reset got my just enough more speed to get onto the router login and change the name of the 5g)

@Shawhelp internet upgraded today and now I can’t get it to connect #help

@steeletalk @Shawhelp good luck with that! Excellent presale service, then support is shambolic. Telus is not better.

@Shawhelp is it possible to make an appt soon to help with my cable

@Shawhelp Yes, it’s latest iOS 12.0.1 Taping of any input is making black screen and crashing app. Chat button and support button though are working ok. So the issue is the only with log in process / inputs [email & password]

@ShawInfo your ios app is not working at all. Can’t login to my account. When clicking email or password input app is just crashing.

@Shawhelp I called in, they transferred me and now I am sitting on hold currently for customer loyalty. Been on hold for 11 minutes

@TELUS is hot garbage. There isn’t a week that goes by without problems with optik tv or wifi. Miss u @ShawInfo 😕

@Shawhelp The wifi’s been down for 2 hours... even though it’s connected ... but nothing loads .. help?

@ShawInfo Wifi’s been down for more than 2 hours.... It says it’s connected but nothing works... help?

@Shawhelp internet issues in New West since 5pm. Can you resolve?

@Shawhelp ..received a call back from customer service only to find out that I still have to wait for 40 plus min and still counting ! No point getting a call back . #servicefail

@burkeman78 @Shawhelp That sucks

@Shawhelp seriously? On hold for 20 min, no offer for callback, fastest to use chat? 24 minute wait, counts down then goes back up...

@Shawhelp Is Shaw email down?

@TELUS Why is there no call back option? I’m a potential customer looking to switch from #Shaw but you’re making it difficult. With a wait time of over 1 hour @ 8pm, not sure how long I can hold for #canthandletheholdmusic #StoptheMadness @Shawhelp @TELUSsupport #cableproblems

@Shawhelp I have been waiting on the chat online thing and it keeps bouncing from 27 min to 3:33 to 16:34 etc... it’s fairly infuriating. I also can’t sign in because despite Shaw emailing my bill to me, Shaw doesn’t recognize my email

@Shawhelp I have been waiting to get support since yesterday for 1 SIMPLE question. Nobody is answering to my DMs, no phone support,no email support and nobody coming on our chat support from you guys. What’s going on?????

@ShawInfo I use #TekSavvy and they use Shaw service. I recently upgraded to 75Mbps but it has never changed from the 30Mbps. It's past 48 Hours since provisioning request was issued. Do you mind checking for me what's going on?

@ShawInfo Such poor service from Shaw Chat. 45 minute waiting time if you phone instead. #poorservice#expensive

@Shawhelp cant believe we dont have service, cable, internet and phone at home for 5 days. Really disappointed with what’s going on. Pls check dm!

@Shawhelp do you have internet home service in Hazelton BC

@Shawhelp Fixed it myself by rebooting PVR but this happens way too often, 2 + times a week. Go away for a few days, come home to missed shows. Your unstable system / hardware/ software, or whatever makes your @ShawInfo TV product hang (requiring unplug reboot) is way past unacceptable.

@Shawhelp Only have one TV in the house and it rarely works properly. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp I only have one tv in the house and it rarely works properly. Have to reboot every couple of days. This crap service has been ongoing for months... years actually!... so fed up with this! At this point @TELUS is my only solution.

@Shawhelp hi there, is it possible to have someone look into my upload speed. I WFH and need to make video calls on a daily basis. The last week the upload speed has been so poor causing my calls to fail. I’ve followed the docs on your site and still have had no luck.

@CTVVancouver Considering this is Vancouver, I’m not even remotely surprised. Soon my contract with #Shaw will be over and I’ll never give them my business/money again. @ShawInfo

@Shawhelp is there an outage in Burnaby? Tv stopped all of a sudden.

@Shawhelp is Shaw on Demand down? Nothing showing up on demand TV.

@ShawDirect @ShawInfo Hello! I’m trying to get your service for entire week and nothing happened. Booked 2 times a technician and first I didn’t catch him and second time your man did not come to our home. Called to your customer care and they postponed my appointment!

@ShawInfo Hello! I’m trying to get your service for entire week and nothing happened. Booked 2 times a technician and first I didn’t catch him and second time your man did not come to our home. Called to your customer care and they postponed my appointment!

@skrammi @ShawInfo Awe shit that's NOTHING!!! I've spent longer..... but yeah hire some dam people who are proficient in our language.

@Shawhelp im having problems with my upload speed can you help me out please?

.@Shawhelp is there an issue in Richmond again? My internet has been crappy for the past couple of days

@Shawhelp need help setting up a google home mini. Need to shut off AP isolation on router?

@Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

@Shawhelp hi, I have no internet connectivity. I have restarted my modem 3 time and still nothing. Please help

@Shawhelp Sorry, this is the case and your network team confirmed it. I guess upgrading an account in Shaw's world means closing the existing account and any associated email addresses. Will stick to Gmail. @ShawInfo

@Shawhelp No problem!

@Shawhelp Hey guys, I’ve got another total internet and cable outage in North West Calgary. This is happening far too much at this point - for someone that works from home, this is isn’t acceptable.

@Shawhelp Did all of the above but the box seems to be stuck on “PSLd” on the display for quite awhile now. Have been trying to reset and fix it for almost an hour now.

@Shawhelp hello, not sure if there are issues on shaw's end. But i rebooted the modem many times and not working. It was working and not working. Not sure what's up.

@Shawhelp I just got off DM with support and they have no records of my email account. Poof! The reply from support was less than than adequate. I recently upgraded my services, but at no time did I close my account.

@Shawhelp Issues continue with my cable box shutting off on its own and failing to reconnect. Waiting for a resolution...

@ShawDirect @WordsAloft @tcm @ShawInfo This channel is the #1 reason I have service, and you have no replacement, so I will be happy to contact Shaw for cancellation. Thank you.