Shaw outages and service status in Vancouver, British Columbia
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Full Outage Map
- Shaw generated 1 outage signal in the last 24 hours around Vancouver, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Aug 4, 8:39 PM EDT.
- Internet (64%)
- TV (12%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (4%)
The latest reports from users having issues in Vancouver come from postal codes V5Z , V5R , V5W , V6B , V6R , V6G , V5T and V6Z .
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Vancouver, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Vancouver, British Columbia
The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, North Vancouver, Richmond, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby
|
Internet | 19 hours ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 3 days ago |
|
Vancouver
|
Wi-fi | 4 days ago |
|
Vancouver
|
Internet | 5 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Shaw Issues Reports Near Vancouver, British Columbia
Latest outage, problems and issue reports in Vancouver and nearby locations:
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ABALI (@G_ABALI_S) reported from Vancouver, British Columbia@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
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Gatthew Mriffeth (@mattgriffeth) reported from New Westminster, British Columbia@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
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Kim Coleman (@kimc555) reported from North Vancouver, British ColumbiaMultiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaI hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
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SuzieCanuck🇨🇦 (@SuzieCanuck) reported from Vancouver, British Columbia@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
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Moke (@mykeymause) reported from North Vancouver, British ColumbiaHonestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
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Marcus Anderson (@InTheBluePaint) reported from North Vancouver, British Columbia@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British ColumbiaEvery time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
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Mark Thirtle (@regattabred) reported from North Vancouver, British ColumbiaSo @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
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Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
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Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
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Barb Snelgrove (@megamouthtweets) reported from Vancouver, British ColumbiaAmazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp Nope, ever since I upgraded my service that's all been fine.
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D Mac. (@macrae_donnie) reported from Vancouver, British Columbia@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
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Peter Meiszner (@PeterMeiszner) reported from Vancouver, British ColumbiaIs @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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Bryn Morgan Williams (@brynmw) reported from Vancouver, British ColumbiaGreat. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Dave (@Danrek77) reported@Shawhelp Yes, I didn’t even unbox this new one. I had contacted support immediately after taking the package from Purolator because the box looked trashed. My problem was the lady on support said nothing about bew hardware or when it might come, just the email with the QR Fed Ex label
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Heldy (@HeldyCarvalho) reportedHello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?
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Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported@Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?
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Amanda B (@smandaleeb) reported@Shawhelp Hey Shaw, I've been waiting on hold for 3 hours to get through to Customer Service to tell you that your utility box is smashed and our business hasn't had internet or phone service all afternoon...
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Bri (@cyberqt) reported@TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)
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Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported@Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.
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Chris Sigurdson (@sigurdson_chris) reported@Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?
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Summer (@snowyday15) reported@Shawhelp Its up, but its very slow
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Matthew Johnson (@McJohnson922) reported@Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported@Shawhelp Well, you are very lucky in this matter. Able to sign in on Google Chrome through Apple.