Shaw Outage in Vancouver, British Columbia

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

I will not delete this message until my problem resolves. @Shawhelp

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.

@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.

@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

@Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.

@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺

@Shawhelp is there an outage in East Van

@Shawhelp lol stand corrected, as have your internet 300 Service.

Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp they are getting slow in replies , sent a DM still waiting

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp most of my channels are pixelating. Tried rebooting my PVR but didn’t help

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I am very frustrated.. I am having tv reception issues was on the line with pj and the phone cut It took over an hour to call back

@ShawInfo very disappointed with Shaw service.Had cable tv & internet on "vacation" for a month(as I do each Feb for 10 yrs); when I ret'd & had cable/internet back on, Shaw neglected to tell me that "new system" deleted my dir debit. Just got email saying acct in "arrears". Nice

@Shawhelp sent a small about an issue

@GuyFieri @FoodNetwork Sadly, here in Canada my Food Network channel was cut off unbeknownst to me about 3 months ago. @Shawhelp Had it for the longest time but "poof" it was gone. 😢

@Shawhelp Excellent support team you have! Very kind of you to hire uneducated jerks who don't care about the customer. I will be closing my account ASAP.

Despite 6 DM exchanges with @shawhelp an hour later the solution call their help line which as indicated at outset is jammed--no excuse the fees charged are inflated and the service levels are deflated or non-existent @ShawInfo

Because @Shawhelp is having issues and has seen fit to include our phone in that, call us on cell @Shawhelp for #takeout or #delivery #mapleridge #pittmeadows

@Shawhelp can you help me with services, I can't get thru on the phone

@ShawInfo Your modem are so useless they can't even get the signal upstairs. My aged infirm and disabled grandmother can get to her bedroom faster than your signal.

@Shawhelp I logged into your website, it said "your account is 4 days past due, please pay or your service will be discontinued" or something like that. I've already paid the balance, but, really, not very friendly or empathetic considering many people are struggling financially right now.

Appears @PrimeVideoCA has started dropping bit rates. I have top line internet & the quality is garbage today. If this is what @amazon is doing, I’m cancelling @GlobalTV Stack TV today. Not paying for crappy service. @Shawhelp tells me everything is fine. It’s not. #StackTV