Shaw Outage Report in Vancouver, British Columbia

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Vancouver come from postal codes V5S, V5R, V6H, V5Z, V6E, V5N, V6B and V6A.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Vancouver, British Columbia 12/05/2023 04:30

December 05: Problems at Shaw

Shaw is having issues since 01:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (56%)

    Internet (56%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, New Westminster, Richmond, North Vancouver and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Total Blackout
CanadaVancouver Wi-fi
CanadaVancouver Wi-fi
CanadaBurnaby Internet
CanadaNew Westminster Internet
CanadaRichmond Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Is there an outage at UBC?

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

  • ColinRose Colin Rose (@ColinRose) reported from Vancouver, British Columbia

    @Shawhelp is there a service issue I’m Vancouver? My internet is out...

  • jooooodooolp macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia

    Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

  • phoenix45photo Norm (@phoenix45photo) reported from North Vancouver, British Columbia

    @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

  • Britbirdvancity Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • heartembrace l.k.w (@heartembrace) reported

    @Shawhelp Would be a better Sunday is my tv Was not going offline constantly during a basketball game @ShawInfo. This happens repeatedly but never happened with our last provider.

  • BoobugB Boobug B (@BoobugB) reported

    @Shawhelp Trying to watch TV in north Edmonton but getting lots of pixilation on all channels. Sounds like I’m not the only one having issues tonight. Is there a problem at Shaw??

  • Austin56629759 Penguins News (@Austin56629759) reported

    @Shawhelp Shaw is terrible. Yesterday No wifi, Today No wifi and yet nothing has been done? I'm pretty sure there has been more than 20 reports. Do your job already

  • DeanEdmonton Dean Edmonton (@DeanEdmonton) reported

    @Shawhelp @Shawhelp tv is freezing up again in the Namao, county of sturgeon area, just like it was 2 days ago on the last area wide outage around edmonton. Exactly why do u guys have such regular and ongoing service issues. Please fix it

  • Recon22038713 Cowboy Ghost (@Recon22038713) reported

    @Austin56629759 @Shawhelp Whenever they release a new internet package they slow down our wifi and internet and even shutting it off on us at random for an hour to a few minutes

  • skazemi S.K (@skazemi) reported

    First available technician is available only on Tuesday, June 1st! No internet for 2 days, @ShawInfo it supposed to be smooth and hassle-free service move! 😠

  • tommysuver TOM SUVER (@tommysuver) reported

    It's funny how @BellMts is putting in the new fibre optic cable, they change the box and my shaw internet goes down. @ShawInfo tells me I have to wait 5 days for them to come out to check what is wrong. This is horrible on both ends. Figure your s#/t out.Ever heard of emergency?

  • DJF008 David Faykosh (@DJF008) reported

    @ShawInfo reception has been really bad, unwatchable lately. Tried the reboots etc. Sometimes it’s better for a while, then back to bad again soon after.

  • Matt24728733 Matt (@Matt24728733) reported

    @Shawhelp is shaw internet down or like super slow right now?

  • GeoffLWright Geoff Wright (@GeoffLWright) reported

    @Shawhelp Having issues of lagging, freezing and cable going black. Trying a restart but seems to be a issue in Edmonton and area.