Shaw

Shaw Outage Report in Vancouver, British Columbia

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The latest reports from users having issues in Vancouver come from postal codes V5Z, V5R, V5X, V5P, V6B, V5V, V6H and V5T.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Vancouver, British Columbia 10/23/2025 17:00

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Richmond, Vancouver, Burnaby, North Vancouver, New Westminster, Delta and Bowen Island.

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City Problem Type Report Time
CanadaRichmond Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp Convenient you shut down just as your service goes out.

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?

  • mrslprime mrslprime (@mrslprime) reported from Vancouver, British Columbia

    @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

  • AshleyBurr_ Ashley Burr (@AshleyBurr_) reported from New Westminster, British Columbia

    @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

  • ManpreetSuhi Manpreet Suhi (@ManpreetSuhi) reported from Burnaby, British Columbia

    @Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Blue curve not working once again

  • Indi_pops India Barnardo (@Indi_pops) reported from Westmount, British Columbia

    @Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

  • Festive_Fong Allan 2022 (@Festive_Fong) reported from Richmond, British Columbia

    @Shawhelp Help me !

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

  • Andiecamille Andie Stewart (@Andiecamille) reported from Vancouver, British Columbia

    @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • webtwozero Alex McRoberts (@webtwozero) reported from North Vancouver, British Columbia

    @Shawhelp seeing an outage in North Vancouver?

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

  • macrae_donnie D Mac. (@macrae_donnie) reported from Vancouver, British Columbia

    @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

  • ulilaue Uli Laue (@ulilaue) reported from Richmond, British Columbia

    @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

  • rlhnyvr Rose Hillier (@rlhnyvr) reported from North Vancouver, British Columbia

    @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • skullplanter You storming personification of an **** discharge (@skullplanter) reported

    @Shawhelp got any info on the outage in the tache area? Website has nothing and app only says that there IS an outage.

  • chowdown chowdown (@chowdown) reported

    Crap. Internet down for anyone else downtown #yeg ? @Shawhelp

  • JohnnyBOkay Johnny Birch (@JohnnyBOkay) reported

    @Shawhelp I've been a Shaw customer for a long time, but I have no desire to do business with Rogers. Can I now cancel my contract without penalty?

  • garyjohal Gary Johal (@garyjohal) reported

    @ShawInfo are there upgrades happening in surrey because my wifi and home phone are not working?

  • krisfromvan Kris (@krisfromvan) reported

    @Shawhelp the difference between sportsnet pacific and sportsnet 4k is insanely drastic. I wish more @canucks games were on sportsnet 4k. @Sportsnet and I understand the resolution difference. We need to bump the bandwidth on bluecurve.

  • craigwmiller Craig Miller (@craigwmiller) reported

    @Shawhelp I need some escalation assistance with a mobile account problem that 3 phone calls and a visit to a store haven't seemed to help. I want to give Shaw more money but it seems Shaw doesn't want to take it. Who can I contact?

  • Bogey_Putt Lynelle (@Bogey_Putt) reported

    @Shawhelp messaging on behalf of my parents in Penticton. Cable out, second time in the past two weeks. ETA? They are not happy customers, especially since their bill went up $20 a month. Paying for service they’re not receiving.

  • DawnRoseTurner Dawn Rose Turner (@DawnRoseTurner) reported

    @KathyCalder6 @ShawInfo @canadapostcorp (Keep bumping into this) We need 🇨🇦 Legislation that requires (expensive) Service Providers to be accountable/responsible for recycling outdated products. Simple. As. That.

  • Mandaloo85 Mandy (@Mandaloo85) reported

    @Shawhelp hello! boxes are all freezing/going pixelated. Can someone advise if there are issues in my area? I have sent a DM with my address. Thanks!

  • k3yj G. Angel (@k3yj) reported

    @LoudMthBrownGrl @Shawhelp I'm having the same issues with a couple of channels such as Slice. Completely jumbled up, picture is broken with pixels and other images. At times completely unwatchable. I've done a box reset. What's going on?