Shaw Outage Report in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	21 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	4 days ago
Vancouver	Internet	4 days ago
Vancouver	Total Blackout	6 days ago
Vancouver	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 2 minutes ago from Burnaby, British Columbia

  @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

• 
  Anne (@pambh65) reported 6 minutes ago from Burnaby, British Columbia

  @Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

• 
  RitchWorld (@RitchWorld) reported 8 minutes ago from New Westminster, British Columbia

  @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

• 
  Prairie Paul (@PaulDoroshenko) reported 13 minutes ago from Vancouver, British Columbia

  @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

• 
  Allan 2022 (@Festive_Fong) reported 17 minutes ago from Richmond, British Columbia

  @Shawhelp Help me !

• 
  Danielle Aichler (@danielaichler) reported 17 minutes ago from Shaughnessy, British Columbia

  @Shawhelp is there a tv outage in Vancouver at the moment?

• 
  Sean Vanderfluit (@Vanderfluit) reported 20 minutes ago from Richmond, British Columbia

  @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

• 
  Ashley Burr (@AshleyBurr_) reported 22 minutes ago from New Westminster, British Columbia

  @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

• 
  west coast homo (@jowdoof) reported 25 minutes ago from Burnaby, British Columbia

  @Shawhelp hi i need to know it theres outage in my area?

• 
  Yvonne Bray (@PSPilates) reported 25 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  Alex McRoberts (@webtwozero) reported 25 minutes ago from North Vancouver, British Columbia

  @Shawhelp seeing an outage in North Vancouver?

• 
  Julia Davis (@JuliaHZD) reported 40 minutes ago from West End, British Columbia

  @Shawhelp Is there an outage in Vancouver right now?

• 
  Peter Meiszner (@PeterMeiszner) reported 43 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Marlow 🇨🇦🇺🇦 (@Marlow22) reported 45 minutes ago from Vancouver, British Columbia

  @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

• 
  Manpreet Suhi (@ManpreetSuhi) reported 45 minutes ago from Burnaby, British Columbia

  @Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

• 
  Sean Vanderfluit (@Vanderfluit) reported 46 minutes ago from Richmond, British Columbia

  @Shawhelp Convenient you shut down just as your service goes out.

• 
  BdblE (@MsYouDoYou) reported 49 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  India Barnardo (@Indi_pops) reported 57 minutes ago from Westmount, British Columbia

  @Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

• 
  RitchWorld (@RitchWorld) reported 58 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  BdblE (@MsYouDoYou) reported 60 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LostHunter7 (@LostHunter7) reported 2 minutes ago

  @Shawhelp I might be getting intermittent internet service. And since the Smart TV is stupid and won't work if there's no internet, its a little worrisome. Could you check if its Shaw or heaven forbid, I need a new TV?

• 
  Dustin Batchelor (@DustinBatchelor) reported 6 minutes ago

  @Shawhelp my home internet is going to be down for 7 days while I wait for a technician to come. Do I get billed for the time I don't have service?

• 
  Leon Kisaragi (@DavisMoors) reported 8 minutes ago

  @Shawhelp Please stop with the god damned maintenance upgrading your wifi speed clearly doesn't do you justice just stop, your constant updating is crashing my service

• 
  amanda cox (@CoxAnarchy) reported 12 minutes ago

  whelp awesome. we were moving and did everything @Shawhelp told us to do in the time they said and it didn't work and they have us without help or internet until next week. why was i saying i was pleased with their customer service?

• 
  HTB ♨️ (@HenryTheBlasian) reported 14 minutes ago

  @Shawhelp Why is my internet just randomly down man......

• 
  Manuela 🇨🇦 (@Acta_non_verba) reported 16 minutes ago

  What I'd like to know is how @ShawInfo and @TELUS think it's ok to charge retired people almost $200 a month for their internet and cable. Something needs to be done to help retirees!

• 
  Ibrahim Hamouda (@ihamouda) reported 16 minutes ago

  I am on hold with @Shawhelp for over 1:30 hours to disconnect my service. Is it by design to make customer life hell to disconnect the service?

• 
  Jason (@Jdyahoo911) reported 21 minutes ago

  @Shawhelp any eta on the Hawkwood Hampton outage? My community is experiencing outage as well, and this is affecting my work, which indirectly affects other Albertan.

• 
  Stephen Whitmore (He/Him) (@CountFlatracula) reported 21 minutes ago

  @Shawhelp @ShawInfo my internet and cable have dropped at least 5 times today. I have contacted support multiple times about this ongoing issue. We lose connectivity every day at least twice. Please DM me to schedule the drop off of a replacement modem to eliminate the

• 
  Colin Rose (@ColinRose) reported 21 minutes ago from Vancouver, British Columbia

  @Shawhelp is there a service issue I’m Vancouver? My internet is out...