Shaw

Shaw Outage Report in Vancouver, British Columbia

Problems detected

Users are reporting problems related to: internet, tv and total blackout.

The latest reports from users having issues in Vancouver come from postal codes V5Z, V5L, V5N, V6M, V6E, V6K, V6Z and V6J.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Vancouver, British Columbia 05/29/2025 05:00

May 29: Problems at Shaw

Shaw is having issues since 11:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (58%)

    Internet (58%)

  2. TV (15%)

    TV (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, New Westminster, Richmond, North Vancouver and Delta.

Loading map, please wait...
City Problem Type Report Time
CanadaBurnaby Total Blackout
CanadaVancouver Internet
CanadaBurnaby Wi-fi
CanadaVancouver Wi-fi
CanadaBurnaby Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Vancouver, British Columbia

Latest outage, problems and issue reports in Vancouver and nearby locations:

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

  • Britbirdvancity Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

  • phoenix45photo Norm (@phoenix45photo) reported from North Vancouver, British Columbia

    @Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Is there an outage at UBC?

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • ColinRose Colin Rose (@ColinRose) reported from Vancouver, British Columbia

    @Shawhelp is there a service issue I’m Vancouver? My internet is out...

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

  • jooooodooolp macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia

    Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    The worst internet service provider in the Lower Mainland is @Eastlink! I would so love to get @ShawInfo but they are not in our area. Yet. #InternetConnection #Fail

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • wulfin wulfin (@wulfin) reported

    @Shawhelp What happened to your support team? I've worked in IT for over 15 years and dealing with T1 service on the website was painful. Getting stuck on one part of the "script" and refusing to go outside of that was awful. Didn't even ask what I tried. Yikes.

  • kritterton kritter (@kritterton) reported

    @Shawhelp internet is down in Strathcona, Calgary. I’ve restarted my routers, and still not working. Please investigate.

  • jaidenisvvcool jaiden (@jaidenisvvcool) reported

    @ShawInfo @Shawhelp wifi’s been down for over 5 hours, called and checked online and got told there’s “no outages”, i’ve restarted the router as well multiple times

  • TwitFlashlight Scott Abercrombie (@TwitFlashlight) reported

    @Shawhelp @Shawhelp seeing very slow speeds this morning. T3H postal code. SW Calgary

  • matty_lim Matthew Lim (@matty_lim) reported

    @Shawhelp is service down in the Burnaby/Lougheed area?

  • American2Jr JR (@American2Jr) reported

    @Shawhelp It’s not the only issue Shaw has had today as Internet has been tenuous in Victoria ( Frustrating)

  • Corrrine ღ(¯◕‿◕¯) 𝕮orrine ♊ 🎶💞 (@Corrrine) reported from Calgary, Alberta

    @Shawhelp Sent a DM. I'm not sure why the payment didn't go thru as I sent it via same bank account the month before with no issues.

  • kkofor 墨明棋妙 | 胡子观币 (@kkofor) reported

    @ShawInfo @GamingStadiumCS How stupid for shaw cable Internet!every night about 3am the Internet should be down about 30 mins,my old Internet is Bell Mts,never happened this,i don't know why i change to shaw

  • levisan Levi Breederland (@levisan) reported

    @Shawhelp As the earlier screenshot shows, your chat support person says that it does include “reduced speed” and the fact that the account pages says such is a “glitch”. So which is it? If there is reduced speed after 1 GB, why don’t I have ANY data connection?

  • KimandaJ Kimanda Jarzebiak 🌻🇺🇦 (@KimandaJ) reported

    Hey @Shawhelp - tv and internet are down... help.