Shaw outages and service status in North Vancouver, British Columbia

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Full Outage Map

Shaw generated 0 outage signals in the last 24 hours around North Vancouver, including 0 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 17, 2:57 AM EDT.

Internet (55%)
TV (18%)
Wi-fi (11%)
E-mail (10%)
Total Blackout (5%)
Phone (2%)

The latest reports from users having issues in North Vancouver come from postal codes V7K , V7J , V7H and V7L .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 17, 7:20 AM EDT	0	0
Apr 17, 7:40 AM EDT	0	0
Apr 17, 8:00 AM EDT	0	0
Apr 17, 8:20 AM EDT	0	0
Apr 17, 8:40 AM EDT	0	0
Apr 17, 9:00 AM EDT	0	0
Apr 17, 9:20 AM EDT	0	0
Apr 17, 9:40 AM EDT	0	0
Apr 17, 10:00 AM EDT	0	0
Apr 17, 10:20 AM EDT	0	0
Apr 17, 10:40 AM EDT	0	0
Apr 17, 11:00 AM EDT	0	0
Apr 17, 11:20 AM EDT	0	0
Apr 17, 11:40 AM EDT	0	0
Apr 17, 12:00 PM EDT	0	0
Apr 17, 12:20 PM EDT	0	0
Apr 17, 12:40 PM EDT	0	0
Apr 17, 1:00 PM EDT	0	0
Apr 17, 1:20 PM EDT	0	0
Apr 17, 1:40 PM EDT	0	0
Apr 17, 2:00 PM EDT	0	0
Apr 17, 2:20 PM EDT	0	0
Apr 17, 2:40 PM EDT	0	0
Apr 17, 3:00 PM EDT	0	0
Apr 17, 3:20 PM EDT	0	0
Apr 17, 3:40 PM EDT	0	0
Apr 17, 4:00 PM EDT	0	0
Apr 17, 4:20 PM EDT	0	0
Apr 17, 4:40 PM EDT	0	0
Apr 17, 5:00 PM EDT	0	0
Apr 17, 5:20 PM EDT	0	0
Apr 17, 5:40 PM EDT	0	0
Apr 17, 6:00 PM EDT	0	0
Apr 17, 6:20 PM EDT	0	0
Apr 17, 6:40 PM EDT	0	0
Apr 17, 7:00 PM EDT	0	0
Apr 17, 7:20 PM EDT	0	0
Apr 17, 7:40 PM EDT	0	0
Apr 17, 8:00 PM EDT	0	0
Apr 17, 8:20 PM EDT	0	0
Apr 17, 8:40 PM EDT	0	0
Apr 17, 9:00 PM EDT	0	0
Apr 17, 9:20 PM EDT	0	0
Apr 17, 9:40 PM EDT	0	0
Apr 17, 10:00 PM EDT	0	0
Apr 17, 10:20 PM EDT	0	0
Apr 17, 10:40 PM EDT	0	0
Apr 17, 11:00 PM EDT	0	0
Apr 17, 11:20 PM EDT	0	0
Apr 17, 11:40 PM EDT	0	0
Apr 18, 12:00 AM EDT	0	0
Apr 18, 12:20 AM EDT	0	0
Apr 18, 12:40 AM EDT	0	0
Apr 18, 1:00 AM EDT	0	0
Apr 18, 1:20 AM EDT	0	0
Apr 18, 1:40 AM EDT	0	0
Apr 18, 2:00 AM EDT	0	0
Apr 18, 2:20 AM EDT	0	0
Apr 18, 2:40 AM EDT	0	0
Apr 18, 3:00 AM EDT	0	0
Apr 18, 3:20 AM EDT	0	0
Apr 18, 3:40 AM EDT	0	0
Apr 18, 4:00 AM EDT	0	0
Apr 18, 4:20 AM EDT	0	0
Apr 18, 4:40 AM EDT	0	0
Apr 18, 5:00 AM EDT	0	0
Apr 18, 5:20 AM EDT	0	0
Apr 18, 5:40 AM EDT	0	0
Apr 18, 6:00 AM EDT	0	0
Apr 18, 6:20 AM EDT	0	0
Apr 18, 6:40 AM EDT	0	0
Apr 18, 7:00 AM EDT	0	0
Apr 18, 7:20 AM EDT	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, Anmore, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	TV	1 day ago
Burnaby	Internet	2 days ago
Vancouver	E-mail	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

31 recent signals

1 day ago

Burnaby

1 recent signals

2 days ago

Richmond

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

ABALI (@G_ABALI_S) reported 5 minutes ago from Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
Susan Parker (@docsparker) reported 7 minutes ago from Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
Tiffany Kalanj (@TiffanyKalanj) reported 11 minutes ago from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
Tri (@geekdad604) reported 13 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
Vanessa (@VNSSAWBSTR) reported 13 minutes ago from Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
Andie Stewart (@Andiecamille) reported 23 minutes ago from Vancouver, British Columbia
@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬
Patricia Young (@youngcjpl) reported 27 minutes ago from North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
BdblE (@MsYouDoYou) reported 34 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
Andrew Cook (@andrewcook) reported 36 minutes ago from Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
Michael Brimer (@IMBrimer) reported 38 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Crystall (@loop1277) reported 39 minutes ago from Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
Tom Beith (@Tbeithnow) reported 41 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 43 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
Kim Coleman (@kimc555) reported 44 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 46 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
Sean Vanderfluit (@Vanderfluit) reported 51 minutes ago from Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
Travel by Rempel (@TRempel604) reported 52 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Jessy (@CoachDhillon) reported 52 minutes ago from Richmond, British Columbia
@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.
Jennifer Kingsbury (@JenniferKingsb6) reported 57 minutes ago from Port Moody, British Columbia
@Shawhelp Please fix it soon.
India Barnardo (@Indi_pops) reported 59 minutes ago from Westmount, British Columbia
@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

bc_2025 (@bc_2025_vision) reported 3 minutes ago
@RogersHelps I tried Rogers with Shaw chat support but they no longer seem to have ability for us to add a screenshot for troubleshooting. I just posted 2 screenshots on @shawhelp messaging. Can I get help there or should I repost to your messaging? Thanks for still being here!!
No Drones Canada (@NoDronesCanada) reported 4 minutes ago
.@ShawInfo You are blocking my personal emails to any Shaw email customer. How do I change this? I sent a simple email with an inoffensive graphic, and it triggered some sort of block.
Travis Lahey (@Bigroyalt) reported 4 minutes ago
I am having an issue with our receiver @Shawhelp @ShawDirect I haven’t been able to connect with anyone for support. Can someone please contact me
Trina M. Lee (@TrinaMLee) reported 9 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported 9 minutes ago
@Shawhelp What was the price of our old 2-year service agreement plan at the corresponding service address I provided in the DM.
Drimint (@RisenRealm) reported 11 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
Hugh Gillis 🇨🇦 (@hgillis) reported 12 minutes ago
@Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?
Magictastical Rubber Duck (@ShoujoRukiia) reported 14 minutes ago
@Shawhelp Is Internet down? I haven’t had it for half an hour now and even tried unplugging my box.
Roselle E (@RoselleE14) reported 14 minutes ago
@Shawhelp @Shawhelp yes agreed and it would be helpful if you had a public resource not one only within your account. Even when I look in our account it simply only says network outage since 7:35am and that it is being looked into. @bchydro does this very well and is transparent
Gail Eckert (@gaileckert) reported 15 minutes ago
@Shawhelp reporting outage in River heights. Please advise status