Shaw outages and service status in North Vancouver, British Columbia

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Shaw generated 2 outage signals in the last 24 hours around North Vancouver, including 2 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 1, 12:22 PM EDT.

Internet (67%)
TV (14%)
Wi-fi (10%)
Total Blackout (4%)
E-mail (3%)
Phone (1%)

The latest reports from users having issues in North Vancouver come from postal codes V7K , V7J and V7H .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	North Vancouver	Baseline
Apr 30, 3:20 PM EDT	0	0	0
Apr 30, 3:40 PM EDT	0	0	0
Apr 30, 4:00 PM EDT	0	0	0
Apr 30, 4:20 PM EDT	0	0	0
Apr 30, 4:40 PM EDT	0	0	0
Apr 30, 5:00 PM EDT	0	0	0
Apr 30, 5:20 PM EDT	0	0	0
Apr 30, 5:40 PM EDT	0	0	0
Apr 30, 6:00 PM EDT	0	0	0
Apr 30, 6:20 PM EDT	0	0	0
Apr 30, 6:40 PM EDT	0	0	0
Apr 30, 7:00 PM EDT	0	0	0
Apr 30, 7:20 PM EDT	0	0	0
Apr 30, 7:40 PM EDT	0	0	0
Apr 30, 8:00 PM EDT	0	0	0
Apr 30, 8:20 PM EDT	0	0	0
Apr 30, 8:40 PM EDT	0	0	0
Apr 30, 9:00 PM EDT	0	0	0
Apr 30, 9:20 PM EDT	0	0	0
Apr 30, 9:40 PM EDT	0	0	0
Apr 30, 10:00 PM EDT	0	0	0
Apr 30, 10:20 PM EDT	0	0	0
Apr 30, 10:40 PM EDT	0	0	0
Apr 30, 11:00 PM EDT	0	0	0
Apr 30, 11:20 PM EDT	0	0	0
Apr 30, 11:40 PM EDT	0	0	0
May 1, 12:00 AM EDT	0	0	0
May 1, 12:20 AM EDT	0	0	0
May 1, 12:40 AM EDT	0	0	0
May 1, 1:00 AM EDT	0	0	0
May 1, 1:20 AM EDT	0	0	0
May 1, 1:40 AM EDT	0	0	0
May 1, 2:00 AM EDT	0	0	0
May 1, 2:20 AM EDT	0	0	0
May 1, 2:40 AM EDT	0	0	0
May 1, 3:00 AM EDT	0	0	0
May 1, 3:20 AM EDT	0	0	0
May 1, 3:40 AM EDT	0	0	0
May 1, 4:00 AM EDT	0	0	0
May 1, 4:20 AM EDT	0	0	0
May 1, 4:40 AM EDT	0	0	0
May 1, 5:00 AM EDT	0	0	0
May 1, 5:20 AM EDT	0	0	0
May 1, 5:40 AM EDT	0	0	0
May 1, 6:00 AM EDT	0	0	0
May 1, 6:20 AM EDT	0	0	0
May 1, 6:40 AM EDT	0	0	0
May 1, 7:00 AM EDT	0	0	0
May 1, 7:20 AM EDT	0	0	0
May 1, 7:40 AM EDT	0	0	0
May 1, 8:00 AM EDT	0	0	0
May 1, 8:20 AM EDT	0	0	0
May 1, 8:40 AM EDT	0	0	0
May 1, 9:00 AM EDT	0	0	0
May 1, 9:20 AM EDT	0	0	0
May 1, 9:40 AM EDT	0	0	0
May 1, 10:00 AM EDT	0	0	0
May 1, 10:20 AM EDT	0	0	0
May 1, 10:40 AM EDT	0	0	0
May 1, 11:00 AM EDT	0	0	0
May 1, 11:20 AM EDT	0	0	0
May 1, 11:40 AM EDT	0	0	0
May 1, 12:00 PM EDT	0	0	0
May 1, 12:20 PM EDT	0	0	0
May 1, 12:40 PM EDT	0	0	0
May 1, 1:00 PM EDT	0	0	0
May 1, 1:20 PM EDT	0	0	0
May 1, 1:40 PM EDT	0	0	0
May 1, 2:00 PM EDT	0	0	0
May 1, 2:20 PM EDT	0	0	0
May 1, 2:40 PM EDT	0	0	0
May 1, 3:00 PM EDT	0	0	0
May 1, 3:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Anmore, New Westminster, Richmond, Burnaby, North Vancouver, and Port Moody.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Vancouver	Internet	13 hours ago
Vancouver	Internet	1 day ago
Vancouver	Total Blackout	1 day ago
Anmore	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

14 recent signals

3 hours ago

Anmore

2 recent signals

2 days ago

New Westminster

1 recent signals

4 days ago

Richmond

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

Yvonne Bray (@PSPilates) reported 2 minutes ago from West End, British Columbia
@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
Michael Brimer (@IMBrimer) reported 7 minutes ago from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
Travel by Rempel (@TRempel604) reported 10 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Sean Vanderfluit (@Vanderfluit) reported 11 minutes ago from Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
Alan Alilo (@AliloAlan) reported 12 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Curtis (@Jones_NS99) reported 13 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 15 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Monique Cloutier (@cloutier68) reported 16 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Colin Rose (@ColinRose) reported 26 minutes ago from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
BdblE (@MsYouDoYou) reported 27 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Tom Beith (@Tbeithnow) reported 34 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
Julia Davis (@JuliaHZD) reported 37 minutes ago from West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
Curtis (@Jones_NS99) reported 37 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
David Schreck (@StrategicThghts) reported 37 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Mark Thirtle (@regattabred) reported 39 minutes ago from North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
Thomas Gautreau (@TomGautreau) reported 45 minutes ago from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
BdblE (@MsYouDoYou) reported 52 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
D Mac. (@macrae_donnie) reported 53 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
ABALI (@G_ABALI_S) reported 58 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
Jennifer Kingsbury (@JenniferKingsb6) reported 59 minutes ago from Port Moody, British Columbia
@Shawhelp Please fix it soon.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

b ☾ (@brandobrennan) reported 7 minutes ago
@Shawhelp No, the live chat people sent me to the phone number. I am trying to cancel my service as I have MOVED and no longer need my own internet. I don’t know if one single person is working the line, but this is ridiculous. Even in-store wouldn’t help me.
j a (Puffin) (@P_u_f_f_i_n_) reported 8 minutes ago
@Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.
Megan (@M_So) reported 14 minutes ago
Is anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…
Mr. C (@Me_Caramidaru) reported 16 minutes ago
@Shawhelp Surrey Internet service down? again?
RogersHelps (@RogersHelps) reported 18 minutes ago
@jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric
Matthew Johnson (@McJohnson922) reported 19 minutes ago
@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 19 minutes ago
@Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡
TC-VAN (@RageGeist) reported 21 minutes ago
@Shawhelp Yes I am still without service
LFCBeatle (@richyhlfc) reported 22 minutes ago
@Shawhelp Thanks but what about the issue with live chat and not having a phone number?
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported 26 minutes ago
@Shawhelp I think we have a Shaw Webmail outage. I can’t send or receive email. I can’t even forward an exteral email from Google to my shaw email account. Not getting any emails on my phone.