Shaw Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia

@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

@Shawhelp Is there an outage at UBC?

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

@Shawhelp is there a service issue I’m Vancouver? My internet is out...

@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

@Shawhelp Extremely disappointing. No Internet for 3 days because of outage. Customer service cooly tells to cancel service if that's what we want. Without any Internet customers are still asked to pay $300 for cancellation when they decide to choose a better service like Telus.

@ShawInfo @PrideatWorkCAN How about trying to keep straight people using Shaw internet even after using The services for over 10 years and offer them good rates? You lost us as customers when Telus offered us 1000gb for $79/month. And u wanted $89/mo for 500gb!! Shaw sucks . Keep the pride happy I guess

It's such utter horse **** that companies like @ShawInfo @TELUS and @Rogers will bend over backwards for a new customer but ten years of loyalty only gets you price increases. You're all criminals.

My @ShawInfo internet that I pay 105$/mo for has been down for over 24 hours. 🙃 Everyone else in my town too. It's disrupting my business at this point and I just wanna complain out loud. 🤧

@Shawhelp why is it that big city centre issues are resolved asap, yet rural have to wait until a weekday?!?

@Shawhelp is there an internet outage in Cranbrook? Been offline for about 30 minutes now

@Shawhelp @GoPaoloWrites Not just you…. SW Calgary is horrible today

@Shawhelp Experiencing really slow internet DL speeds, as well as packet loss, is there an issue in our area or is a problem on our end?

@Shawhelp do you have a service outage in surrey, bc?

@Shawhelp yes I don't have service, but can you tell me why? Will we be compensated for almost 24hrs of no service?