Shaw outages and service status in North Vancouver, British Columbia

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Full Outage Map

Shaw generated 5 outage signals in the last 24 hours around North Vancouver, including 5 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 9, 9:50 PM EDT.

Internet (67%)
Wi-fi (13%)
TV (12%)
Total Blackout (4%)
Phone (3%)
E-mail (2%)

The latest reports from users having issues in North Vancouver come from postal codes V7L , V7J and V7K .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	North Vancouver	Baseline
May 9, 2:40 AM EDT	0	0	0
May 9, 3:00 AM EDT	0	0	0
May 9, 3:20 AM EDT	0	0	0
May 9, 3:40 AM EDT	0	0	0
May 9, 4:00 AM EDT	0	0	0
May 9, 4:20 AM EDT	0	0	0
May 9, 4:40 AM EDT	0	0	0
May 9, 5:00 AM EDT	0	0	0
May 9, 5:20 AM EDT	0	0	0
May 9, 5:40 AM EDT	0	0	0
May 9, 6:00 AM EDT	0	0	0
May 9, 6:20 AM EDT	0	0	0
May 9, 6:40 AM EDT	0	0	0
May 9, 7:00 AM EDT	0	0	0
May 9, 7:20 AM EDT	0	0	0
May 9, 7:40 AM EDT	0	0	0
May 9, 8:00 AM EDT	0	0	0
May 9, 8:20 AM EDT	0	0	0
May 9, 8:40 AM EDT	0	0	0
May 9, 9:00 AM EDT	0	0	0
May 9, 9:20 AM EDT	0	0	0
May 9, 9:40 AM EDT	0	0	0
May 9, 10:00 AM EDT	0	0	0
May 9, 10:20 AM EDT	0	0	0
May 9, 10:40 AM EDT	0	0	0
May 9, 11:00 AM EDT	0	0	0
May 9, 11:20 AM EDT	0	0	0
May 9, 11:40 AM EDT	0	0	0
May 9, 12:00 PM EDT	0	0	0
May 9, 12:20 PM EDT	0	0	0
May 9, 12:40 PM EDT	0	0	0
May 9, 1:00 PM EDT	0	0	0
May 9, 1:20 PM EDT	0	0	0
May 9, 1:40 PM EDT	0	0	0
May 9, 2:00 PM EDT	0	0	0
May 9, 2:20 PM EDT	0	0	0
May 9, 2:40 PM EDT	0	0	0
May 9, 3:00 PM EDT	0	0	0
May 9, 3:20 PM EDT	0	0	0
May 9, 3:40 PM EDT	0	0	0
May 9, 4:00 PM EDT	0	0	0
May 9, 4:20 PM EDT	0	0	0
May 9, 4:40 PM EDT	0	0	0
May 9, 5:00 PM EDT	0	0	0
May 9, 5:20 PM EDT	0	0	0
May 9, 5:40 PM EDT	0	0	0
May 9, 6:00 PM EDT	0	0	0
May 9, 6:20 PM EDT	0	0	0
May 9, 6:40 PM EDT	0	0	0
May 9, 7:00 PM EDT	0	0	0
May 9, 7:20 PM EDT	0	0	0
May 9, 7:40 PM EDT	0	0	0
May 9, 8:00 PM EDT	0	0	0
May 9, 8:20 PM EDT	0	0	0
May 9, 8:40 PM EDT	0	0	0
May 9, 9:00 PM EDT	0	0	0
May 9, 9:20 PM EDT	0	0	0
May 9, 9:40 PM EDT	0	0	0
May 9, 10:00 PM EDT	0	0	0
May 9, 10:20 PM EDT	0	0	0
May 9, 10:40 PM EDT	0	0	0
May 9, 11:00 PM EDT	0	0	0
May 9, 11:20 PM EDT	0	0	0
May 9, 11:40 PM EDT	0	0	0
May 10, 12:00 AM EDT	0	0	0
May 10, 12:20 AM EDT	0	0	0
May 10, 12:40 AM EDT	0	0	0
May 10, 1:00 AM EDT	0	0	0
May 10, 1:20 AM EDT	0	0	0
May 10, 1:40 AM EDT	0	0	0
May 10, 2:00 AM EDT	0	0	0
May 10, 2:20 AM EDT	0	0	0
May 10, 2:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Port Moody, Anmore, New Westminster, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	6 hours ago
North Vancouver	Internet	13 hours ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

25 recent signals

5 hours ago

Port Moody

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

Yvonne Bray (@PSPilates) reported 4 minutes ago from West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
Crystal (@theMediaChick) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
Sophie Straith (@sophiestraith) reported 7 minutes ago from Westmount, British Columbia
Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺
Uli Laue (@ulilaue) reported 12 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
Thomas Gautreau (@TomGautreau) reported 13 minutes ago from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
Danielle Aichler (@danielaichler) reported 14 minutes ago from Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
Jessica Ruth (she/her) (@allen_jessica) reported 17 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
shirley silberg (@ShirleySilberg) reported 21 minutes ago from Vancouver, British Columbia
@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.
ashishdani (@ashishdani) reported 25 minutes ago from Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
Vanessa (@VNSSAWBSTR) reported 25 minutes ago from Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
Travel by Rempel (@TRempel604) reported 29 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Nicolas Dextraze (@nicdex) reported 34 minutes ago from Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
Michael Brimer (@IMBrimer) reported 40 minutes ago from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
shea (@sheaC_3) reported 44 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
Manpreet Suhi (@ManpreetSuhi) reported 45 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Yvonne Bray (@PSPilates) reported 47 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?
Sean Vanderfluit (@Vanderfluit) reported 49 minutes ago from Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
Peter Meiszner (@PeterMeiszner) reported 51 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Jeff Thorlacius (@jthor099) reported 51 minutes ago from Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
India Barnardo (@Indi_pops) reported 51 minutes ago from Westmount, British Columbia
@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Ugabug (@MaryPChipman) reported 2 minutes ago
@Shawhelp I'll try moving the extender to be closer to the box first. If that doesn't work, I'll contact you again.
sarah (@punkwich) reported 2 minutes ago
lmao I switched my internet to my husband's name with @Rogers slash @ShawInfo and the nice man at the store said I had to call to cancel my current internet, can't do it in store, so I've called every day since Saturday and waited more than an hour on hold without getting thru
Jason Silver (@Da_Big_Dogg) reported 5 minutes ago
@Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??
Vanessa (@Noosiekins) reported 5 minutes ago
@Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!
nobody.hky (@nobodyhky) reported 5 minutes ago
Another outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.
DJ Phoenix (@DJPh03NiX) reported 5 minutes ago
@Shawhelp Doesn’t help. Same issue both on the website and the mobile app.
️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported 8 minutes ago
@ShawInfo @Rogers Things got worse. Especially your customer service.
R@X (@RiseN_Guard) reported 10 minutes ago
@ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!
Quinn Mason MD (@boondocksdoc) reported 18 minutes ago
@Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.
MrYeti (@XLegitJetsFanX) reported 18 minutes ago
@nobodyhky @Shawhelp Starlink buddy I switched and never will switch back