Shaw Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia
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The latest reports from users having issues in North Vancouver come from postal codes V7L and V7M.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in North Vancouver, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet
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TV
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Wi-fi
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Total Blackout
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E-mail
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Phone
Live Outage Map Near North Vancouver, Fraser Valley Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Burnaby, Vancouver, Richmond, New Westminster, North Vancouver and Port Moody.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Shaw Issues Reports Near North Vancouver, British Columbia
Latest outage, problems and issue reports in North Vancouver and nearby locations:-
colored pencil (@singh_sp) reported from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
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Yvonne Bray (@PSPilates) reported from West End, British Columbia
@Shawhelp Is there an outage at UBC?
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Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
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macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
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Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia
You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network
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Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
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shea (@sheaC_3) reported from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
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Yvonne Bray (@PSPilates) reported from West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Colin Rose (@ColinRose) reported from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Leandro Santos (@ls69360) reported from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
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Uli Laue (@ulilaue) reported from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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Andrew Cook (@andrewcook) reported from Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
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Crystall (@loop1277) reported from Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
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Norm (@phoenix45photo) reported from North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
Shaw Issues Reports
Latest outage, problems and issue reports in social media:-
Nitya (@IyerNitya07) reported
@Shawhelp Extremely disappointing. No Internet for 3 days because of outage. Customer service cooly tells to cancel service if that's what we want. Without any Internet customers are still asked to pay $300 for cancellation when they decide to choose a better service like Telus.
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S D (@twiterchitchat) reported
@ShawInfo @PrideatWorkCAN How about trying to keep straight people using Shaw internet even after using The services for over 10 years and offer them good rates? You lost us as customers when Telus offered us 1000gb for $79/month. And u wanted $89/mo for 500gb!! Shaw sucks . Keep the pride happy I guess
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Zan (@Zanjandro) reported
It's such utter horse **** that companies like @ShawInfo @TELUS and @Rogers will bend over backwards for a new customer but ten years of loyalty only gets you price increases. You're all criminals.
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Dole 🦊 (@MeldaDole) reported
My @ShawInfo internet that I pay 105$/mo for has been down for over 24 hours. 🙃 Everyone else in my town too. It's disrupting my business at this point and I just wanna complain out loud. 🤧
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Shannon ******* (@shanraht) reported
@Shawhelp why is it that big city centre issues are resolved asap, yet rural have to wait until a weekday?!?
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Clint (@_ClintB_) reported
@Shawhelp is there an internet outage in Cranbrook? Been offline for about 30 minutes now
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Bruce Cullen (@BACullenyyc) reported
@Shawhelp @GoPaoloWrites Not just you…. SW Calgary is horrible today
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Rob Clogg (@Canuckdizzle) reported
@Shawhelp Experiencing really slow internet DL speeds, as well as packet loss, is there an issue in our area or is a problem on our end?
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Tony STENNER (@TonyStenner) reported
@Shawhelp do you have a service outage in surrey, bc?
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Shannon ******* (@shanraht) reported
@Shawhelp yes I don't have service, but can you tell me why? Will we be compensated for almost 24hrs of no service?