Shaw outages and service status in North Vancouver, British Columbia

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Richmond, Vancouver, Port Moody, North Vancouver, Burnaby, New Westminster, and Anmore.

City	Problem Type	Report Time
Richmond	Internet	37 minutes ago
Vancouver	Total Blackout	45 minutes ago
Vancouver	Internet	4 hours ago
Vancouver	Internet	4 hours ago
Vancouver	Internet	4 hours ago
Vancouver	Internet	4 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

• 
  Tiffany Kalanj (@TiffanyKalanj) reported 8 minutes ago from Vancouver, British Columbia

  Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

• 
  David Schreck (@StrategicThghts) reported 12 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Michael Brimer (@IMBrimer) reported 14 minutes ago from Vancouver, British Columbia

  @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

• 
  BdblE (@MsYouDoYou) reported 15 minutes ago from Burnaby, British Columbia

  @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

• 
  Nicolas Dextraze (@nicdex) reported 16 minutes ago from Vancouver, British Columbia

  @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

• 
  Yvonne Bray (@PSPilates) reported 24 minutes ago from West End, British Columbia

  Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

• 
  Andrew Cook (@andrewcook) reported 31 minutes ago from Burnaby, British Columbia

  @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

• 
  Jossana Haas (@jossanahaas) reported 32 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

• 
  Susan Parker (@docsparker) reported 33 minutes ago from Vancouver, British Columbia

  @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

• 
  Diana Black (@italianinvan) reported 35 minutes ago from Port Moody, British Columbia

  @Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

• 
  Jeff Thorlacius (@jthor099) reported 37 minutes ago from Vancouver, British Columbia

  @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

• 
  Jeff Thorlacius (@jthor099) reported 39 minutes ago from Vancouver, British Columbia

  @Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

• 
  RAVI PATEL (@ravikanji) reported 43 minutes ago from New Westminster, British Columbia

  @Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

• 
  Michael Brimer (@IMBrimer) reported 45 minutes ago from Vancouver, British Columbia

  @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

• 
  Jessy (@CoachDhillon) reported 46 minutes ago from Richmond, British Columbia

  @Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

• 
  Craig Minielly (@craigminielly) reported 46 minutes ago from Vancouver, British Columbia

  @Shawhelp lol stand corrected, as have your internet 300 Service.

• 
  Sean Calder (@vinifico) reported 46 minutes ago from Vancouver, British Columbia

  Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

• 
  Yvonne Bray (@PSPilates) reported 49 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  Uli Laue (@ulilaue) reported 56 minutes ago from Richmond, British Columbia

  @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

• 
  mrslprime (@mrslprime) reported 59 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Deggs (@Alex_Deggs) reported 7 minutes ago

  @Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and it’s the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important

• 
  Rick Alsop (@RickAlsop) reported 7 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  Bella Bee  (@SmileyYYC) reported 10 minutes ago

  @Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that

• 
  Ender (@Endfx11) reported 10 minutes ago

  @Shawhelp is there an outage in East Saskatoon right now?

• 
  nobody.hky (@nobodyhky) reported 11 minutes ago

  Another outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.

• 
  Rick Alsop (@RickAlsop) reported 12 minutes ago

  @Shawhelp I an not a Rogers customer. They have no idea who i am.

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 12 minutes ago

  @Autumblues @Shawhelp eventually I can get thru but it does take a while I waited on hold for 15 minutes but then I gave up. decided to watch stuff I own since I can't even stream. the outage started just before noon today

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 13 minutes ago

  @Shawhelp It shouldn’t be a persistent problem to have wifi outages everyday. It’s becoming too much of a problem when I’m covering the cost of a service you provide for over $100 a month.

• 
  Young and Fly (@Freshtodef) reported 16 minutes ago

  @Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now

• 
  Bella Bee  (@SmileyYYC) reported 18 minutes ago

  @Shawhelp internet down #NW