Shaw outages and service status in North Vancouver, British Columbia

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Shaw generated 2 outage signals in the last 24 hours around North Vancouver, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 22, 11:35 PM EDT.

Internet (71%)
Wi-fi (11%)
TV (11%)
Total Blackout (3%)
Phone (3%)
E-mail (1%)

The latest reports from users having issues in North Vancouver come from postal codes V7L , V7M and V7J .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	North Vancouver	Baseline
May 22, 7:20 PM EDT	0	0	0
May 22, 7:40 PM EDT	0	0	0
May 22, 8:00 PM EDT	0	0	0
May 22, 8:20 PM EDT	0	0	0
May 22, 8:40 PM EDT	0	0	0
May 22, 9:00 PM EDT	0	0	0
May 22, 9:20 PM EDT	0	0	0
May 22, 9:40 PM EDT	0	0	0
May 22, 10:00 PM EDT	0	0	0
May 22, 10:20 PM EDT	0	0	0
May 22, 10:40 PM EDT	0	0	0
May 22, 11:00 PM EDT	0	0	0
May 22, 11:20 PM EDT	0	0	0
May 22, 11:40 PM EDT	0	0	0
May 23, 12:00 AM EDT	0	0	0
May 23, 12:20 AM EDT	0	0	0
May 23, 12:40 AM EDT	0	0	0
May 23, 1:00 AM EDT	0	0	0
May 23, 1:20 AM EDT	0	0	0
May 23, 1:40 AM EDT	0	0	0
May 23, 2:00 AM EDT	0	0	0
May 23, 2:20 AM EDT	0	0	0
May 23, 2:40 AM EDT	0	0	0
May 23, 3:00 AM EDT	0	0	0
May 23, 3:20 AM EDT	0	0	0
May 23, 3:40 AM EDT	0	0	0
May 23, 4:00 AM EDT	0	0	0
May 23, 4:20 AM EDT	0	0	0
May 23, 4:40 AM EDT	0	0	0
May 23, 5:00 AM EDT	0	0	0
May 23, 5:20 AM EDT	0	0	0
May 23, 5:40 AM EDT	0	0	0
May 23, 6:00 AM EDT	0	0	0
May 23, 6:20 AM EDT	0	0	0
May 23, 6:40 AM EDT	0	0	0
May 23, 7:00 AM EDT	0	0	0
May 23, 7:20 AM EDT	0	0	0
May 23, 7:40 AM EDT	0	0	0
May 23, 8:00 AM EDT	0	0	0
May 23, 8:20 AM EDT	0	0	0
May 23, 8:40 AM EDT	0	0	0
May 23, 9:00 AM EDT	0	0	0
May 23, 9:20 AM EDT	0	0	0
May 23, 9:40 AM EDT	0	0	0
May 23, 10:00 AM EDT	0	0	0
May 23, 10:20 AM EDT	0	0	0
May 23, 10:40 AM EDT	0	0	0
May 23, 11:00 AM EDT	0	0	0
May 23, 11:20 AM EDT	0	0	0
May 23, 11:40 AM EDT	0	0	0
May 23, 12:00 PM EDT	0	0	0
May 23, 12:20 PM EDT	0	0	0
May 23, 12:40 PM EDT	0	0	0
May 23, 1:00 PM EDT	0	0	0
May 23, 1:20 PM EDT	0	0	0
May 23, 1:40 PM EDT	0	0	0
May 23, 2:00 PM EDT	0	0	0
May 23, 2:20 PM EDT	0	0	0
May 23, 2:40 PM EDT	0	0	0
May 23, 3:00 PM EDT	0	0	0
May 23, 3:20 PM EDT	0	0	0
May 23, 3:40 PM EDT	0	0	0
May 23, 4:00 PM EDT	0	0	0
May 23, 4:20 PM EDT	0	0	0
May 23, 4:40 PM EDT	0	0	0
May 23, 5:00 PM EDT	0	0	0
May 23, 5:20 PM EDT	0	0	0
May 23, 5:40 PM EDT	0	0	0
May 23, 6:00 PM EDT	0	0	0
May 23, 6:20 PM EDT	0	0	0
May 23, 6:40 PM EDT	0	0	0
May 23, 7:00 PM EDT	0	0	0
May 23, 7:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Port Moody, Anmore, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	20 hours ago
Vancouver	Internet	20 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Vancouver

15 recent signals

20 hours ago

Burnaby

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

Alfred Kolowrat (@Alfieak) reported 35 seconds ago from Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
Kim Coleman (@kimc555) reported 3 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
Jennifer West (@Westjet007) reported 5 minutes ago from Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
Alex McRoberts (@webtwozero) reported 13 minutes ago from North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
west coast homo (@jowdoof) reported 15 minutes ago from Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
Anne (@pambh65) reported 19 minutes ago from Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
Alice, The Alice (@AliceTheAlice1) reported 20 minutes ago from Burnaby, British Columbia
@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.
Sean Calder (@vinifico) reported 22 minutes ago from Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
ABALI (@G_ABALI_S) reported 26 minutes ago from Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
Marcus Anderson (@InTheBluePaint) reported 26 minutes ago from North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
Steven Wu (@Stevenwu53) reported 34 minutes ago from Vancouver, British Columbia
@Shawhelp wifi down it will not let me login
Vanessa (@VNSSAWBSTR) reported 37 minutes ago from Vancouver, British Columbia
@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
Norm (@phoenix45photo) reported 37 minutes ago from North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
Yvonne Bray (@PSPilates) reported 38 minutes ago from West End, British Columbia
@Shawhelp Is there an outage at UBC?
Andrew Cook (@andrewcook) reported 39 minutes ago from Burnaby, British Columbia
@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
ABALI (@G_ABALI_S) reported 39 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
Alan Alilo (@AliloAlan) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
David Schreck (@StrategicThghts) reported 45 minutes ago from North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
Jennifer Kingsbury (@JenniferKingsb6) reported 52 minutes ago from Port Moody, British Columbia
@Shawhelp Please fix it soon.
Curtis (@Jones_NS99) reported 58 minutes ago from North Vancouver, British Columbia
@Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Vanessa (@Noosiekins) reported 6 minutes ago
@Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!
D (@superdaddoo) reported 7 minutes ago
@TELUS - Help us! @ShawInfo has had saturated nodes and been overcharging our community for internet. I pay for 2gbps and get between 280mbps - 800mbps starting at 3:00 pm with further degradation into late evening. No ETA for new infrastructure. Need Fibre here ASAP.
OC_2030 (@oc_2030_vision) reported 7 minutes ago
@Shawhelp Shaw used to have a wonderful feature on phone calls that gave us an estimate of our wait time and also allowed us to get a callback. WE REALLY miss this. Shaw (Calgary White Cowboy hats) seemed to be more 'customer focused' than Rogers (3 piece business suits) take care.
DeeJayCee (@DJcraw4d) reported 16 minutes ago
@Shawhelp is internet and cable currently down in south surrey and Whiterock?
TC-VAN (@RageGeist) reported 16 minutes ago
@Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?
Jasmine Kaur G (@jgarcha) reported 18 minutes ago
The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!
Guy_Barnabe (@GuyBarnabe) reported 23 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Ugabug (@MaryPChipman) reported 24 minutes ago
@Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 30 minutes ago
@Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡
bc_2027 (@bc_2025_vision) reported 30 minutes ago
@Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.