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Shaw

Shaw Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia

Why is my Shaw service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in North Vancouver come from postal codes V7L .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 54% Internet (54%)
  • 19% TV (19%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, New Westminster, and Port Moody.

CityProblem TypeReport Time
Vancouver Internet 2 days ago
Vancouver Internet 2 days ago
Vancouver Total Blackout 4 days ago
Vancouver Internet 5 days ago
Vancouver Internet 5 days ago
Burnaby Internet 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

  • chris_e_simpson
    Chris Simpson (@chris_e_simpson) reported from North Vancouver, British Columbia

    Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

  • jossanahaas
    Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • AliloAlan
    Alan Alilo (@AliloAlan) reported from Vancouver, British Columbia

    @Shawhelp hi i wonder i always has problem with my bills

  • RussianTim61
    Russian Tim (@RussianTim61) reported from Vancouver, British Columbia

    @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

  • TomGautreau
    Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia

    Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

  • marianodss
    Mariano D (@marianodss) reported from Burnaby, British Columbia

    @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

  • j_holtslander
    Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia

    @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

  • mykeymause
    Moke (@mykeymause) reported from North Vancouver, British Columbia

    Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

  • cloutier68
    Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia

    @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

  • TRempel604
    Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

  • brynmw
    Bryn Morgan Williams (@brynmw) reported from Vancouver, British Columbia

    Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

  • geekdad604
    Tri (@geekdad604) reported from North Vancouver, British Columbia

    @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

  • TRempel604
    Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

  • CoachDhillon
    Jessy (@CoachDhillon) reported from Vancouver, British Columbia

    Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

  • ShirleySilberg
    shirley silberg (@ShirleySilberg) reported from Vancouver, British Columbia

    @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

  • nicdex
    Nicolas Dextraze (@nicdex) reported from Vancouver, British Columbia

    @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

  • tazimdamji
    Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia

    @Shawhelp hi my modem seems to be down 😣

  • VNSSAWBSTR
    Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia

    @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

  • Britbirdvancity
    Michelle Carter (she,her,hers) (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

  • Alfieak
    Alfred Kolowrat (@Alfieak) reported from Vancouver, British Columbia

    . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • justm_iaa
    just.miaa (@justm_iaa) reported

    @Shawhelp your service sucks. Wifi went out@10pm Tuesday.. it’s still out. I’ve reset it every way possible. & accrued 5+ hours of wait time on the phone (3 different calls) to never reach anyone. To the point we’re waiting for a modem from a new company cause y’all suck.

  • danszabo
    Dan Szabo (@danszabo) reported

    .@TELUSsupport.. You were supposed to show up between 8am - 5pm (bad enough for that time range) for a service hookup but YOU DIDN'T SHOW!! Hey @Shawhelp you busy on Tues?

  • DimSumChina
    Olivier Barrette (@DimSumChina) reported

    @tjtolley @Shawhelp Same here internet is down since 20-30 minutes or so I’m in Lethbridge North side

  • KianascottKiana
    Kiana (@KianascottKiana) reported

    @Shawhelp @Bwalker1393 Is there an outage with wifi for east Kildonan area im Connected with out wifi and reset the router 2 times

  • mreillyvp
    mmmmmeee (@mreillyvp) reported

    @Shawhelp ph # was ported to bell this morning as customer service required both myself and my son to be present in the store to transfer ownership across

  • Nancy_Simonetta
    Ocean Park Nancy🇨🇦 🏒🥅 (@Nancy_Simonetta) reported

    @Shawhelp Is there a problem with CNN in Surrey, BC today? The channel keeps going blank for a few seconds. I have re-booted the box and it hasn't helped.

  • StephensPhotoM
    Stephens Photo Media 🇨🇦 (@StephensPhotoM) reported

    If your thinking about @ShawInfo for your provider chew on this Service has been up and down like a yo yo for months now no service at all since Friday no phone no internet no home security no TV no cameras earliest they can come is Tuesday afternoon @Shawhelp

  • MichnaPaul
    Paul Michna (@MichnaPaul) reported

    @Shawhelp I have rebooted it twice and get the following message: "Error 64417 We encountered an error loading Shaw on Demand. We are currently experiencing temporary problems with VOD. Please try again later."

  • Shaelynn_flann
    Shaelynn Flannery (@Shaelynn_flann) reported

    @KranenborgDavid @Shawhelp Blackfalds Ab internet outage 👍🏻

  • stevewclark
    Steve Clark  (@stevewclark) reported

    Hey @Shawhelp - we’re having all sorts of trouble with our Bluecurve modem it seems. Keeps disconnecting and pausing various devices then connecting them with what looks a new device. Please help!