Shaw Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago
Burnaby	Internet	3 days ago
Vancouver	Internet	6 days ago
Vancouver	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

• 
  Tazim Damji (@tazimdamji) reported 2 minutes ago from North Vancouver, British Columbia

  @Shawhelp hi my modem seems to be down 😣

• 
  ABALI (@G_ABALI_S) reported 7 minutes ago from Vancouver, British Columbia

  I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

• 
  Russian Tim (@RussianTim61) reported 11 minutes ago from Vancouver, British Columbia

  @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

• 
  ABALI (@G_ABALI_S) reported 15 minutes ago from Vancouver, British Columbia

  I will not delete this message until my problem resolves. @Shawhelp

• 
  Bryn Morgan Williams (@brynmw) reported 23 minutes ago from Vancouver, British Columbia

  Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

• 
  ABALI (@G_ABALI_S) reported 24 minutes ago from Vancouver, British Columbia

  @Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

• 
  Thomas Gautreau (@TomGautreau) reported 25 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Alfred Kolowrat (@Alfieak) reported 26 minutes ago from Vancouver, British Columbia

  . @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

• 
  Travel by Rempel (@TRempel604) reported 27 minutes ago from Vancouver, British Columbia

  @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

• 
  Monique Cloutier (@cloutier68) reported 28 minutes ago from Vancouver, British Columbia

  @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

• 
  Nicolas Dextraze (@nicdex) reported 29 minutes ago from Vancouver, British Columbia

  @adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

• 
  Moke (@mykeymause) reported 30 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Tri (@geekdad604) reported 31 minutes ago from North Vancouver, British Columbia

  @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

• 
  Chris Simpson (@chris_e_simpson) reported 35 minutes ago from North Vancouver, British Columbia

  Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

• 
  Alan Alilo (@AliloAlan) reported 36 minutes ago from Vancouver, British Columbia

  @Shawhelp hi i wonder i always has problem with my bills

• 
  Rina Liddle 💜 💜 💜 (@Liddleworks) reported 39 minutes ago from Vancouver, British Columbia

  There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

• 
  Jeff Thorlacius (@jthor099) reported 48 minutes ago from Vancouver, British Columbia

  @Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

• 
  Jay Holtslander (@j_holtslander) reported 48 minutes ago from Vancouver, British Columbia

  @Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

• 
  Jessy (@CoachDhillon) reported 56 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  Jossana Haas (@jossanahaas) reported 59 minutes ago from Vancouver, British Columbia

  Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Leisa (@leisaleisa) reported 4 minutes ago

  @Shawhelp shaw email down?

• 
  Mickey Kelly 🇨🇦 (@Mickey_Kelly) reported 5 minutes ago

  @Rockawaytheday @DanTheBookMan2 @Shawhelp Ouch. I got my webmail back around 8am, but anything directed at my inbox in the 6 hours prior is pretty much gone. I’ve had the problem you describe when my inbox was full. I can’t delete messages from webmail my devices, but I can delete emails from webmail on my desktop.

• 
  Michael Ryan (@michaeltryan74) reported 6 minutes ago

  @Shawhelp Are their any WiFi issues in Calgary, specifically Bankview? My WiFi has been terrible off and on for a week and really bad today.

• 
  Pam (@123Pamr99) reported 8 minutes ago

  @Shawhelp Hi, my shaw email is not working, is there a problem?

• 
  *** Smith (@lensmith1963) reported 12 minutes ago

  Sure hope customers get some sort of discount on their next bill for the lack of internet & cable service .. Been down since 10am this morning .. Not acceptable @ShawInfo @Shawhelp #Shaw

• 
  GettinBetter 🇺🇦 (@JC_in_Canada) reported 13 minutes ago

  @Shawhelp email down?

• 
  jk (@jkawchuk) reported 15 minutes ago

  @Shawhelp are there shaw webmail issues in Calgary today?

• 
  ⒼⒻ (@gfaller6) reported 15 minutes ago

  @CalgaryBluesky @Shawhelp @ShawInfo Yuck! Can you hang your laundy from it at least?😕

• 
  D McManus (@mcmanus17) reported 15 minutes ago

  @Shawhelp Well the issue was across Edmonton last night.

• 
  Bryan Leitch (@Bryan_Leitch) reported 25 minutes ago

  @TrustTheHoff @FelixLaPoubelle @Shawhelp For me, the Shaw & SN Now apps stream perfect. I only notice the pixelation on my BlueCurve boxes. It’s just something they can’t or won’t fix. Shaw told me it was a channel frequency issue. Since it started in November when Shaw put 4K up, I’m guessing it’s a bandwidth issue.