Shaw outages and service status in North Vancouver, British Columbia

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Full Outage Map

Shaw generated 3 outage signals in the last 24 hours around North Vancouver, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 20, 4:37 PM EDT.

Internet (56%)
TV (17%)
Wi-fi (12%)
E-mail (10%)
Total Blackout (4%)
Phone (2%)

The latest reports from users having issues in North Vancouver come from postal codes V7K , V7J , V7H and V7L .

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	North Vancouver	Baseline
Apr 19, 5:20 PM EDT	0	0	0
Apr 19, 5:40 PM EDT	0	0	0
Apr 19, 6:00 PM EDT	0	0	0
Apr 19, 6:20 PM EDT	0	0	0
Apr 19, 6:40 PM EDT	0	0	0
Apr 19, 7:00 PM EDT	0	0	0
Apr 19, 7:20 PM EDT	0	0	0
Apr 19, 7:40 PM EDT	0	0	0
Apr 19, 8:00 PM EDT	0	0	0
Apr 19, 8:20 PM EDT	0	0	0
Apr 19, 8:40 PM EDT	0	0	0
Apr 19, 9:00 PM EDT	0	0	0
Apr 19, 9:20 PM EDT	0	0	0
Apr 19, 9:40 PM EDT	0	0	0
Apr 19, 10:00 PM EDT	0	0	0
Apr 19, 10:20 PM EDT	0	0	0
Apr 19, 10:40 PM EDT	0	0	0
Apr 19, 11:00 PM EDT	0	0	0
Apr 19, 11:20 PM EDT	0	0	0
Apr 19, 11:40 PM EDT	0	0	0
Apr 20, 12:00 AM EDT	0	0	0
Apr 20, 12:20 AM EDT	0	0	0
Apr 20, 12:40 AM EDT	0	0	0
Apr 20, 1:00 AM EDT	0	0	0
Apr 20, 1:20 AM EDT	0	0	0
Apr 20, 1:40 AM EDT	0	0	0
Apr 20, 2:00 AM EDT	0	0	0
Apr 20, 2:20 AM EDT	0	0	0
Apr 20, 2:40 AM EDT	0	0	0
Apr 20, 3:00 AM EDT	0	0	0
Apr 20, 3:20 AM EDT	0	0	0
Apr 20, 3:40 AM EDT	0	0	0
Apr 20, 4:00 AM EDT	0	0	0
Apr 20, 4:20 AM EDT	0	0	0
Apr 20, 4:40 AM EDT	0	0	0
Apr 20, 5:00 AM EDT	0	0	0
Apr 20, 5:20 AM EDT	0	0	0
Apr 20, 5:40 AM EDT	0	0	0
Apr 20, 6:00 AM EDT	0	0	0
Apr 20, 6:20 AM EDT	0	0	0
Apr 20, 6:40 AM EDT	0	0	0
Apr 20, 7:00 AM EDT	0	0	0
Apr 20, 7:20 AM EDT	0	0	0
Apr 20, 7:40 AM EDT	0	0	0
Apr 20, 8:00 AM EDT	0	0	0
Apr 20, 8:20 AM EDT	0	0	0
Apr 20, 8:40 AM EDT	0	0	0
Apr 20, 9:00 AM EDT	0	0	0
Apr 20, 9:20 AM EDT	0	0	0
Apr 20, 9:40 AM EDT	0	0	0
Apr 20, 10:00 AM EDT	0	0	0
Apr 20, 10:20 AM EDT	0	0	0
Apr 20, 10:40 AM EDT	0	0	0
Apr 20, 11:00 AM EDT	0	0	0
Apr 20, 11:20 AM EDT	0	0	0
Apr 20, 11:40 AM EDT	0	0	0
Apr 20, 12:00 PM EDT	0	0	0
Apr 20, 12:20 PM EDT	0	0	0
Apr 20, 12:40 PM EDT	0	0	0
Apr 20, 1:00 PM EDT	0	0	0
Apr 20, 1:20 PM EDT	0	0	0
Apr 20, 1:40 PM EDT	0	0	0
Apr 20, 2:00 PM EDT	0	0	0
Apr 20, 2:20 PM EDT	0	0	0
Apr 20, 2:40 PM EDT	0	0	0
Apr 20, 3:00 PM EDT	0	0	0
Apr 20, 3:20 PM EDT	0	0	0
Apr 20, 3:40 PM EDT	0	0	0
Apr 20, 4:00 PM EDT	0	0	0
Apr 20, 4:20 PM EDT	0	0	0
Apr 20, 4:40 PM EDT	0	0	0
Apr 20, 5:00 PM EDT	0	0	0
Apr 20, 5:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near North Vancouver, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, Anmore, New Westminster, and Port Moody.

City	Problem Type	Report Time
Vancouver	Internet	55 minutes ago
Vancouver	Internet	5 hours ago
Vancouver	Internet	13 hours ago
Vancouver	Wi-fi	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

30 recent signals

55 minutes ago

Burnaby

1 recent signals

4 days ago

Richmond

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

Curtis (@Jones_NS99) reported 2 minutes ago from North Vancouver, British Columbia
Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?
ABALI (@G_ABALI_S) reported 7 minutes ago from Vancouver, British Columbia
@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.
Prairie Paul (@PaulDoroshenko) reported 9 minutes ago from Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
Nicolas Dextraze (@nicdex) reported 11 minutes ago from Vancouver, British Columbia
@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.
D Mac. (@macrae_donnie) reported 12 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
Tracy ترايسي (@tracyglennYVR) reported 17 minutes ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
Uli Laue (@ulilaue) reported 18 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
Mark Thirtle (@regattabred) reported 21 minutes ago from North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
Tiffany Kalanj (@TiffanyKalanj) reported 21 minutes ago from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
Tom Beith (@Tbeithnow) reported 22 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
Alice, The Alice (@AliceTheAlice1) reported 22 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
Jossana Haas (@jossanahaas) reported 30 minutes ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 33 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Gatthew Mriffeth (@mattgriffeth) reported 35 minutes ago from New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
BdblE (@MsYouDoYou) reported 36 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
Ashley Burr (@AshleyBurr_) reported 40 minutes ago from New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
Craig Minielly (@craigminielly) reported 50 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
Jennifer Kingsbury (@JenniferKingsb6) reported 55 minutes ago from Port Moody, British Columbia
@Shawhelp Please fix it soon.
Alex McRoberts (@webtwozero) reported 55 minutes ago from North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
Monique Cloutier (@cloutier68) reported 60 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Ryan Brackenbury (@slackerman10) reported 4 minutes ago
Nobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks
TC-VAN (@RageGeist) reported 5 minutes ago
@Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able
AndorianIP(AiP)🐍 (@AndorianIP) reported 8 minutes ago
@Shawhelp Well it would be a bit more reassuring if the techs were now working to fix instead of investigating over 4 hours.
Bella Bee  (@SmileyYYC) reported 9 minutes ago
@Shawhelp I was asked during a technical support call to stay on the line for a quick survey. Tanya decided not to provide that
Alex (@GoBills2112) reported 10 minutes ago
@Shawhelp my internet has been out for almost 3 hours now. I’ve tried to get ahold of support but it kept cutting out. I finally got through to someone and they’re making me wait until tomorrow to send someone out to fix. Please help!
Dave (@Danrek77) reported 10 minutes ago
@Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service
Relish Ketchup Mustard (@RKM17) reported 13 minutes ago
@Shawhelp Outage in SW Edmonton?
🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 16 minutes ago
@Shawhelp I think you all need to hire more Customer Service staff. I’ve been on hold for over 1hr 15min now. And the web chat service is unable to assist with my issue. Will I ever be able to talk to a person?
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 20 minutes ago
@Shawhelp I just came home and tried these. My internet is still down.
Guy_Barnabe (@GuyBarnabe) reported 23 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…