Shaw

Shaw Outage Report in West End, British Columbia

Problems detected

Users are reporting problems related to: internet, tv and total blackout.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in West End, British Columbia 06/04/2025 03:10

June 04: Problems at Shaw

Shaw is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (14%)

    TV (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Richmond, Vancouver, New Westminster, Burnaby, Delta and North Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaRichmond Wi-fi
CanadaRichmond E-mail
CanadaVancouver Internet
CanadaNew Westminster Total Blackout
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • Andiecamille Andie Stewart (@Andiecamille) reported from Vancouver, British Columbia

    @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

  • ulilaue Uli Laue (@ulilaue) reported from Richmond, British Columbia

    @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • andrewcook Andrew Cook (@andrewcook) reported from Burnaby, British Columbia

    @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

  • rlhnyvr Rose Hillier (@rlhnyvr) reported from North Vancouver, British Columbia

    @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

  • webtwozero Alex McRoberts (@webtwozero) reported from North Vancouver, British Columbia

    @Shawhelp seeing an outage in North Vancouver?

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

  • mrslprime mrslprime (@mrslprime) reported from Vancouver, British Columbia

    @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

  • macrae_donnie D Mac. (@macrae_donnie) reported from Vancouver, British Columbia

    @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

  • Wbaz54 Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia

    @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

  • singh_sp colored pencil (@singh_sp) reported from Burnaby, British Columbia

    @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MattBInYYC Matthew B. (@MattBInYYC) reported

    Great time for my @Shawhelp to self implode. My signal was flickering, so I tightened the cords, now my box won’t get power? Ugh.

  • mwynn024 Mike (@mwynn024) reported

    @Shawhelp is there outage in fort St. John

  • Bot_xerV dylan vo (@Bot_xerV) reported

    @Shawhelp fix your ******* modem from cutting out constantly

  • armchairchief Armchair Chief (@armchairchief) reported

    @Shawhelp is the internet down in the Kamloops area?

  • SmuggyBear80 Indigenous Man #BlackLivesMatter (@SmuggyBear80) reported

    @Shawhelp Service is down in Marlborough. Calgary.

  • CcCMiddleton LinesLinesLines (@CcCMiddleton) reported

    @Shawhelp The NHL Center Ice (on free preview) is AWFUL tonight. Constantly going black, skipping forward, skipping back. What's the deal?

  • MickeeWinter Winter (@MickeeWinter) reported

    @Shawhelp hubby paid for the center ice channel and it is. not. Working. For any of the games on. Seems stuck on a loop. Watch 30 seconds then screen goes black, then goes back that 30 seconds which includes a commercial. Disappointing service for the price charged. Help?

  • HouchinJanine Janine Houchin (@HouchinJanine) reported

    @Shawhelp any idea when internet service will be up and running in the East Sooke area?

  • LMacDerm Lindsay MacDermott (@LMacDerm) reported from Edmonton, Alberta

    @Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!

  • CiaranOD67 Ciarán Ó Donnabháin (@CiaranOD67) reported

    @Shawhelp hello Shaw, service gone north van