1. Home
  2. Companies
  3. Shaw
  4. West End
Shaw

Shaw outages and service status in West End, British Columbia

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Shaw generated 3 outage signals in the last 24 hours around West End, including 3 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Aug 8, 3:45 PM EDT.
  • 64% Internet (64%)
  • 12% Wi-fi (12%)
  • 11% TV (11%)
  • 9% E-mail (9%)
  • 4% Total Blackout (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Richmond, Vancouver, North Vancouver, Burnaby, and New Westminster.

CityProblem TypeReport Time
Richmond Internet 1 hour ago
Vancouver Internet 19 hours ago
North Vancouver Wi-fi 22 hours ago
Burnaby Wi-fi 1 day ago
Burnaby Internet 4 days ago
Vancouver Internet 5 days ago

Nearby cities with recent reports

Vancouver

5 recent signals

19 hours ago
Burnaby

2 recent signals

1 day ago
Richmond

1 recent signals

1 hour ago
North Vancouver

1 recent signals

22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

  • PeterMeiszner
    Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • rgrey1
    Rob Grey (@rgrey1) reported from Westmount, British Columbia

    @Shawhelp You guys said you call me in the next 24 hours it's been 25 from your customer service manager do you think they're going to call me? Should I wait by my phone? Why have you not called me

  • RiskManagerCa
    Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia

    @Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

  • G_ABALI_S
    ABALI (@G_ABALI_S) reported from Vancouver, British Columbia

    I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

  • marianodss
    Mariano D (@marianodss) reported from Burnaby, British Columbia

    @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

  • Andiecamille
    Andie Stewart (@Andiecamille) reported from Vancouver, British Columbia

    @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

  • macrae_donnie
    D Mac. (@macrae_donnie) reported from Vancouver, British Columbia

    @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

  • jthor099
    Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

  • gaylehurmuses
    Gayle Hurmuses (@gaylehurmuses) reported from Burnaby, British Columbia

    @Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

  • ManpreetSuhi
    Manpreet Suhi (@ManpreetSuhi) reported from Burnaby, British Columbia

    @Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

  • gamcphee
    Graham Mcphee (@gamcphee) reported from Burnaby, British Columbia

    @Shawhelp Many problems with television reception . All day.

  • andrewcook
    Andrew Cook (@andrewcook) reported from Burnaby, British Columbia

    @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

  • jossanahaas
    Jossana Haas (@jossanahaas) reported from Vancouver, British Columbia

    Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.

  • jthor099
    Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

  • Festive_Fong
    Allan 2022 (@Festive_Fong) reported from Richmond, British Columbia

    @Shawhelp Help me !

  • ChrisCScott
    Christopher Scott (@ChrisCScott) reported from Burnaby, British Columbia

    @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

  • ravikanji
    RAVI PATEL (@ravikanji) reported from New Westminster, British Columbia

    @Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

  • ashishdani
    ashishdani (@ashishdani) reported from Vancouver, British Columbia

    @Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

  • sophiestraith
    Sophie Straith (@sophiestraith) reported from Westmount, British Columbia

    @Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Bogey_Putt
    Lynelle (@Bogey_Putt) reported

    @Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?

  • Endfx11
    Ender (@Endfx11) reported

    @Shawhelp is there an outage in East Saskatoon right now?

  • snowyday15
    Summer (@snowyday15) reported

    @Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.

  • CHCMike
    CHC 16 (@CHCMike) reported

    @Shawhelp any issues in the Murrayville Langley BC area. Internet has been out for over an hour and nothing on site about outage

  • j4stW4tching
    j@stW@tching (@j4stW4tching) reported

    @Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?

  • boondocksdoc
    Quinn Mason MD (@boondocksdoc) reported

    @Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.

  • cari_goncalves
    always smile 🇨🇦 (@cari_goncalves) reported

    @Shawhelp @gfliverpool9966 Not working for me either. Ridiculous

  • TomiukCurtis
    Curtis Tomiuk (@TomiukCurtis) reported

    Hey @Shawhelp why has my internet gone down 2 times in the last week? Not very impressed.

  • M_S_Fricker
    ️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported

    @ShawInfo @Rogers Things got worse. Especially your customer service.

  • SmileyYYC
    Bella Bee  (@SmileyYYC) reported

    @Shawhelp internet down #NW