Shaw outages and service status in West End, British Columbia

No problems detected

If you are having issues, please submit a report below.

Shaw generated 0 outage signals in the last 24 hours around West End, including 0 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 17, 2:57 AM EDT.

Internet (55%)
TV (18%)
Wi-fi (11%)
E-mail (10%)
Total Blackout (5%)
Phone (2%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 17, 6:00 AM EDT	0	0
Apr 17, 6:20 AM EDT	0	0
Apr 17, 6:40 AM EDT	0	0
Apr 17, 7:00 AM EDT	0	0
Apr 17, 7:20 AM EDT	0	0
Apr 17, 7:40 AM EDT	0	0
Apr 17, 8:00 AM EDT	0	0
Apr 17, 8:20 AM EDT	0	0
Apr 17, 8:40 AM EDT	0	0
Apr 17, 9:00 AM EDT	0	0
Apr 17, 9:20 AM EDT	0	0
Apr 17, 9:40 AM EDT	0	0
Apr 17, 10:00 AM EDT	0	0
Apr 17, 10:20 AM EDT	0	0
Apr 17, 10:40 AM EDT	0	0
Apr 17, 11:00 AM EDT	0	0
Apr 17, 11:20 AM EDT	0	0
Apr 17, 11:40 AM EDT	0	0
Apr 17, 12:00 PM EDT	0	0
Apr 17, 12:20 PM EDT	0	0
Apr 17, 12:40 PM EDT	0	0
Apr 17, 1:00 PM EDT	0	0
Apr 17, 1:20 PM EDT	0	0
Apr 17, 1:40 PM EDT	0	0
Apr 17, 2:00 PM EDT	0	0
Apr 17, 2:20 PM EDT	0	0
Apr 17, 2:40 PM EDT	0	0
Apr 17, 3:00 PM EDT	0	0
Apr 17, 3:20 PM EDT	0	0
Apr 17, 3:40 PM EDT	0	0
Apr 17, 4:00 PM EDT	0	0
Apr 17, 4:20 PM EDT	0	0
Apr 17, 4:40 PM EDT	0	0
Apr 17, 5:00 PM EDT	0	0
Apr 17, 5:20 PM EDT	0	0
Apr 17, 5:40 PM EDT	0	0
Apr 17, 6:00 PM EDT	0	0
Apr 17, 6:20 PM EDT	0	0
Apr 17, 6:40 PM EDT	0	0
Apr 17, 7:00 PM EDT	0	0
Apr 17, 7:20 PM EDT	0	0
Apr 17, 7:40 PM EDT	0	0
Apr 17, 8:00 PM EDT	0	0
Apr 17, 8:20 PM EDT	0	0
Apr 17, 8:40 PM EDT	0	0
Apr 17, 9:00 PM EDT	0	0
Apr 17, 9:20 PM EDT	0	0
Apr 17, 9:40 PM EDT	0	0
Apr 17, 10:00 PM EDT	0	0
Apr 17, 10:20 PM EDT	0	0
Apr 17, 10:40 PM EDT	0	0
Apr 17, 11:00 PM EDT	0	0
Apr 17, 11:20 PM EDT	0	0
Apr 17, 11:40 PM EDT	0	0
Apr 18, 12:00 AM EDT	0	0
Apr 18, 12:20 AM EDT	0	0
Apr 18, 12:40 AM EDT	0	0
Apr 18, 1:00 AM EDT	0	0
Apr 18, 1:20 AM EDT	0	0
Apr 18, 1:40 AM EDT	0	0
Apr 18, 2:00 AM EDT	0	0
Apr 18, 2:20 AM EDT	0	0
Apr 18, 2:40 AM EDT	0	0
Apr 18, 3:00 AM EDT	0	0
Apr 18, 3:20 AM EDT	0	0
Apr 18, 3:40 AM EDT	0	0
Apr 18, 4:00 AM EDT	0	0
Apr 18, 4:20 AM EDT	0	0
Apr 18, 4:40 AM EDT	0	0
Apr 18, 5:00 AM EDT	0	0
Apr 18, 5:20 AM EDT	0	0
Apr 18, 5:40 AM EDT	0	0
Apr 18, 6:00 AM EDT	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, and New Westminster.

City	Problem Type	Report Time
Vancouver	TV	1 day ago
Burnaby	Internet	1 day ago
Vancouver	E-mail	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

31 recent signals

1 day ago

North Vancouver

2 recent signals

3 days ago

Burnaby

1 recent signals

1 day ago

Richmond

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

mike blackmon (@MikeyBlackmon) reported 56 seconds ago from Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
Jeff Thorlacius (@jthor099) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
Sean Vanderfluit (@Vanderfluit) reported 4 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
India Barnardo (@Indi_pops) reported 5 minutes ago from Westmount, British Columbia
@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!
Allan 2022 (@Festive_Fong) reported 8 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Alice, The Alice (@AliceTheAlice1) reported 14 minutes ago from Burnaby, British Columbia
@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.
BdblE (@MsYouDoYou) reported 14 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Bryn Morgan Williams (@brynmw) reported 19 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Jeff Thorlacius (@jthor099) reported 23 minutes ago from Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
Ashley Burr (@AshleyBurr_) reported 28 minutes ago from New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
RitchWorld (@RitchWorld) reported 28 minutes ago from New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
Pattycakes🍰 (@patricklabelle7) reported 34 minutes ago from New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 34 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
Kim Coleman (@kimc555) reported 36 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
Prairie Paul (@PaulDoroshenko) reported 38 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
Travel by Rempel (@TRempel604) reported 39 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Farzad's Barber Shop (@BarbersRBetter) reported 53 minutes ago from Vancouver, British Columbia
@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.
Jossana Haas (@jossanahaas) reported 57 minutes ago from Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
Andie Stewart (@Andiecamille) reported 58 minutes ago from Vancouver, British Columbia
@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

TC-VAN (@RageGeist) reported 4 minutes ago
@Shawhelp Yes I am still without service
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported 5 minutes ago
@Shawhelp What was the price of our old 2-year service agreement plan at the corresponding service address I provided in the DM.
AndorianIP(AiP)🐍 (@AndorianIP) reported 6 minutes ago
@Shawhelp Well it would be a bit more reassuring if the techs were now working to fix instead of investigating over 4 hours.
Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 9 minutes ago
@Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?
Jenn (@jskapin) reported 12 minutes ago
@Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with
Magictastical Rubber Duck (@ShoujoRukiia) reported 16 minutes ago
@Shawhelp Is Internet down? I haven’t had it for half an hour now and even tried unplugging my box.
Shari O'Neill (@ShariONeill12) reported 18 minutes ago
@Shawhelp is the internet down in Anmore along East Road? No connection happening.
LFCBeatle (@richyhlfc) reported 19 minutes ago
@Shawhelp I tried to speak to someone about the outage in Port Moody via the app, it links live chat to my Rogers mobile account and says that I don't have internet services with you but I do. Very poor user experience. Also there is no phone number provided. Shaw was way better.
Gail Eckert (@gaileckert) reported 20 minutes ago
@Shawhelp reporting outage in River heights. Please advise status
Don T Beakunt (@truebusterflash) reported 21 minutes ago
@Shawhelp internet has been on and off for the past hour. Any issue in St Boniface?