Shaw outages and service status in West End, British Columbia
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Full Outage Map
- Shaw generated 1 outage signal in the last 24 hours around West End, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 29, 2:49 PM EDT.
- Internet (67%)
- Wi-fi (12%)
- TV (11%)
- E-mail (6%)
- Total Blackout (4%)
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in West End, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near West End, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 1 hour ago |
|
Vancouver
|
2 days ago | |
|
Vancouver
|
Internet | 3 days ago |
|
North Vancouver
|
Total Blackout | 3 days ago |
|
Vancouver
|
TV | 4 days ago |
|
Vancouver
|
TV | 4 days ago |
Nearby cities with recent reports
15 recent signals
4 recent signals
1 recent signals
Community Discussion
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Shaw Issues Reports Near West End, British Columbia
Latest outage, problems and issue reports in West End and nearby locations:
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Andrew Cook (@andrewcook) reported from Burnaby, British Columbia@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!
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Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
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Marlow 🇨🇦🇺🇦 (@Marlow22) reported from Vancouver, British Columbia@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
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Jessy (@CoachDhillon) reported from Vancouver, British ColumbiaCancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Yvonne Bray (@PSPilates) reported from West End, British ColumbiaTotally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
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Yvonne Bray (@PSPilates) reported from West End, British Columbia@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
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Marcus Anderson (@InTheBluePaint) reported from North Vancouver, British Columbia@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
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Colin Rose (@ColinRose) reported from Vancouver, British Columbia@Shawhelp is there a service issue I’m Vancouver? My internet is out...
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Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
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Craig Minielly (@craigminielly) reported from Vancouver, British Columbia@Shawhelp lol stand corrected, as have your internet 300 Service.
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ABALI (@G_ABALI_S) reported from Vancouver, British ColumbiaI change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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RAVI PATEL (@ravikanji) reported from New Westminster, British Columbia@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
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mrslprime (@mrslprime) reported from Vancouver, British Columbia@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
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colored pencil (@singh_sp) reported from Burnaby, British Columbia@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
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macaroni in a pot (@jooooodooolp) reported from Burnaby, British ColumbiaJust like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
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Thomas Gautreau (@TomGautreau) reported from Vancouver, British ColumbiaDealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
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Jennifer West (@Westjet007) reported from Vancouver, British ColumbiaI seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Sophie Straith (@sophiestraith) reported from Westmount, British ColumbiaLove sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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stacey brotzel (@staceybrotzel) reported@Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.
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Sophie (@sophie_everine) reported@Shawhelp when will the outage in Surrey be over!?
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Megan (@M_So) reportedIs anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…
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🙀🛸 (@cartfullofcats) reported@Shawhelp Not even really the point. It looks like you've broken our contract with no explanation. But we'll look into our options.
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j@stW@tching (@j4stW4tching) reported@Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?
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southpaw (@southpaws05) reported@Shawhelp is there an outage in Strathmore, AB for Rogers / Shaw internet service? What is the estimated time for a fix? Your outage map says no problems.
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rc edwards (@f1redwards) reported@Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.
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Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reportedDealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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TC-VAN (@RageGeist) reported@Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?