Shaw outages and service status in West End, British Columbia

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, New Westminster, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	19 hours ago
Vancouver	Internet	19 hours ago
Vancouver	Wi-fi	20 hours ago
Vancouver	Internet	21 hours ago
Vancouver	Total Blackout	1 day ago
North Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

• 
  mrslprime (@mrslprime) reported 2 seconds ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  RitchWorld (@RitchWorld) reported 5 minutes ago from New Westminster, British Columbia

  @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

• 
  Kim Coleman (@kimc555) reported 8 minutes ago from North Vancouver, British Columbia

  Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

• 
  Monique Cloutier (@cloutier68) reported 8 minutes ago from Vancouver, British Columbia

  @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

• 
  Mariano D (@marianodss) reported 14 minutes ago from Burnaby, British Columbia

  @Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

• 
  Ashley Burr (@AshleyBurr_) reported 15 minutes ago from New Westminster, British Columbia

  @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

• 
  D Mac. (@macrae_donnie) reported 21 minutes ago from Vancouver, British Columbia

  @FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

• 
  Danielle Aichler (@danielaichler) reported 23 minutes ago from Shaughnessy, British Columbia

  @Shawhelp is there a tv outage in Vancouver at the moment?

• 
  Marlow 🇨🇦🇺🇦 (@Marlow22) reported 27 minutes ago from Vancouver, British Columbia

  @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

• 
  Sean Calder (@vinifico) reported 42 minutes ago from Vancouver, British Columbia

  Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

• 
  ABALI (@G_ABALI_S) reported 43 minutes ago from Vancouver, British Columbia

  @Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

• 
  Janet George (@hcartet) reported 48 minutes ago from North Vancouver, British Columbia

  I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

• 
  Tri (@geekdad604) reported 51 minutes ago from North Vancouver, British Columbia

  @Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 52 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

• 
  Crystall (@loop1277) reported 53 minutes ago from Vancouver, British Columbia

  @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

• 
  west coast homo (@jowdoof) reported 54 minutes ago from Burnaby, British Columbia

  @Shawhelp hi i need to know it theres outage in my area?

• 
  RAVI PATEL (@ravikanji) reported 56 minutes ago from New Westminster, British Columbia

  @Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

• 
  Tracy ترايسي (@tracyglennYVR) reported 56 minutes ago from Burnaby, British Columbia

  @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

• 
  BdblE (@MsYouDoYou) reported 59 minutes ago from Burnaby, British Columbia

  @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

• 
  Paul E. Marquis (@RiskManagerCa) reported 60 minutes ago from Vancouver, British Columbia

  @Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jenn (@jskapin) reported 5 minutes ago

  @Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with

• 
  Siatoro (@Siatoro) reported 7 minutes ago

  @Shawhelp Shaw email servers down? Webmail works but no email received on PC, Android, iPhone. Error saying server issues, password issues, etc.

• 
  b ☾ (@brandobrennan) reported 10 minutes ago

  @Shawhelp Sadly this is 2 days in a row of trying, and today is the last day of the billing cycle, so if I miss it I believe I’ll be double billed essentially. Sad that I have already wasted 5 hours on hold between the last 2 days. Quite disappointed as a loyal customer.

• 
  Vanessa (@Noosiekins) reported 12 minutes ago

  @Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.

• 
  Release the files (@BlackBlazeE) reported 12 minutes ago

  No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.

• 
  It's been a slice, but I'm leaving this trainwreck (@BCReality) reported 14 minutes ago

  Everyone that is down with Rogers/Shaw internet/email etc, where are you located? Just started here on Vancouver Island a couple of hours ago. #Shaw #Rogers anyone able to get a return to service update? @Shawhelp @RogersHelps @Rogers

• 
  Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 18 minutes ago

  @Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?

• 
  bc_2027 (@bc_2025_vision) reported 18 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Dave (@Danrek77) reported 19 minutes ago

  @Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service

• 
  Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 21 minutes ago

  @slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly