Shaw outages and service status in West End, British Columbia

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Richmond, North Vancouver, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	6 hours ago
Vancouver	Internet	20 hours ago
Vancouver	E-mail	22 hours ago
Richmond	Internet	1 day ago
Vancouver	Internet	2 days ago
North Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

• 
  Uli Laue (@ulilaue) reported 4 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in East Van

• 
  Craig Minielly (@craigminielly) reported 8 minutes ago from Vancouver, British Columbia

  @Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

• 
  BdblE (@MsYouDoYou) reported 18 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  mrslprime (@mrslprime) reported 23 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  Colin Rose (@ColinRose) reported 24 minutes ago from Vancouver, British Columbia

  @Shawhelp is there a service issue I’m Vancouver? My internet is out...

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  Yvonne Bray (@PSPilates) reported 30 minutes ago from West End, British Columbia

  Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

• 
  Michael Brimer (@IMBrimer) reported 32 minutes ago from Vancouver, British Columbia

  @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

• 
  Stylebysarahbraim (@SarahBraim) reported 39 minutes ago from Vancouver, British Columbia

  @ShawInfo your service is horrible

• 
  Michael Brimer (@IMBrimer) reported 39 minutes ago from Vancouver, British Columbia

  @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

• 
  Prairie Paul (@PaulDoroshenko) reported 40 minutes ago from Vancouver, British Columbia

  @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

• 
  Rose Hillier (@rlhnyvr) reported 40 minutes ago from North Vancouver, British Columbia

  @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

• 
  mike blackmon (@MikeyBlackmon) reported 42 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Gayle Hurmuses (@gaylehurmuses) reported 43 minutes ago from Burnaby, British Columbia

  @Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

• 
  Michael Cuddihy (@Wbaz54) reported 43 minutes ago from Vancouver, British Columbia

  @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

• 
  Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 44 minutes ago from New Westminster, British Columbia

  @Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

• 
  shirley silberg (@ShirleySilberg) reported 46 minutes ago from Vancouver, British Columbia

  @Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

• 
  Janet George (@hcartet) reported 51 minutes ago from North Vancouver, British Columbia

  I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

• 
  Andie Stewart (@Andiecamille) reported 51 minutes ago from Vancouver, British Columbia

  @ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

• 
  Anne (@pambh65) reported 52 minutes ago from Burnaby, British Columbia

  @Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kathryn Taylor (@katinedmonton) reported 5 minutes ago

  What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 6 minutes ago

  @Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.

• 
  Drimint (@RisenRealm) reported 6 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  Dodie (@michifme) reported 6 minutes ago

  Omg is there anything worse than rogers since they took over shaw? Two days on and off the phone and no help at all 😡😡 #rogerssucks #shaw #rogers😡@Rogers @Shawhelp @ShawInfo

• 
  bc_2027 (@bc_2030_vision) reported 9 minutes ago

  @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

• 
  bc_2027 (@bc_2025_vision) reported 12 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  Hexadus (@Mr_Hexadus) reported 13 minutes ago

  (Looks over @ShawInfo) are you ******* around? #shawcable I can see that network flow.. are you collecting payments that would otherwise misrepresent what you are capable of?.. we are watching scheduled time outs...

• 
  Drimint (@RisenRealm) reported 16 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  Vanessa (@Noosiekins) reported 20 minutes ago

  @Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.

• 
  TC-VAN (@RageGeist) reported 22 minutes ago

  @Shawhelp Yes I am still without service