Shaw outages and service status in West End, British Columbia

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Shaw generated 3 outage signals in the last 24 hours around West End, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 17, 2:57 AM EDT.

Internet (55%)
TV (17%)
Wi-fi (12%)
E-mail (10%)
Total Blackout (5%)
Phone (2%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	West End	Baseline
Apr 16, 5:40 PM EDT	0	0	0
Apr 16, 6:00 PM EDT	0	0	0
Apr 16, 6:20 PM EDT	0	0	0
Apr 16, 6:40 PM EDT	0	0	0
Apr 16, 7:00 PM EDT	0	0	0
Apr 16, 7:20 PM EDT	0	0	0
Apr 16, 7:40 PM EDT	0	0	0
Apr 16, 8:00 PM EDT	0	0	0
Apr 16, 8:20 PM EDT	0	0	0
Apr 16, 8:40 PM EDT	0	0	0
Apr 16, 9:00 PM EDT	0	0	0
Apr 16, 9:20 PM EDT	0	0	0
Apr 16, 9:40 PM EDT	0	0	0
Apr 16, 10:00 PM EDT	0	0	0
Apr 16, 10:20 PM EDT	0	0	0
Apr 16, 10:40 PM EDT	0	0	0
Apr 16, 11:00 PM EDT	0	0	0
Apr 16, 11:20 PM EDT	0	0	0
Apr 16, 11:40 PM EDT	0	0	0
Apr 17, 12:00 AM EDT	0	0	0
Apr 17, 12:20 AM EDT	0	0	0
Apr 17, 12:40 AM EDT	0	0	0
Apr 17, 1:00 AM EDT	0	0	0
Apr 17, 1:20 AM EDT	0	0	0
Apr 17, 1:40 AM EDT	0	0	0
Apr 17, 2:00 AM EDT	0	0	0
Apr 17, 2:20 AM EDT	0	0	0
Apr 17, 2:40 AM EDT	0	0	0
Apr 17, 3:00 AM EDT	0	0	0
Apr 17, 3:20 AM EDT	0	0	0
Apr 17, 3:40 AM EDT	0	0	0
Apr 17, 4:00 AM EDT	0	0	0
Apr 17, 4:20 AM EDT	0	0	0
Apr 17, 4:40 AM EDT	0	0	0
Apr 17, 5:00 AM EDT	0	0	0
Apr 17, 5:20 AM EDT	0	0	0
Apr 17, 5:40 AM EDT	0	0	0
Apr 17, 6:00 AM EDT	0	0	0
Apr 17, 6:20 AM EDT	0	0	0
Apr 17, 6:40 AM EDT	0	0	0
Apr 17, 7:00 AM EDT	0	0	0
Apr 17, 7:20 AM EDT	0	0	0
Apr 17, 7:40 AM EDT	0	0	0
Apr 17, 8:00 AM EDT	0	0	0
Apr 17, 8:20 AM EDT	0	0	0
Apr 17, 8:40 AM EDT	0	0	0
Apr 17, 9:00 AM EDT	0	0	0
Apr 17, 9:20 AM EDT	0	0	0
Apr 17, 9:40 AM EDT	0	0	0
Apr 17, 10:00 AM EDT	0	0	0
Apr 17, 10:20 AM EDT	0	0	0
Apr 17, 10:40 AM EDT	0	0	0
Apr 17, 11:00 AM EDT	0	0	0
Apr 17, 11:20 AM EDT	0	0	0
Apr 17, 11:40 AM EDT	0	0	0
Apr 17, 12:00 PM EDT	0	0	0
Apr 17, 12:20 PM EDT	0	0	0
Apr 17, 12:40 PM EDT	0	0	0
Apr 17, 1:00 PM EDT	0	0	0
Apr 17, 1:20 PM EDT	0	0	0
Apr 17, 1:40 PM EDT	0	0	0
Apr 17, 2:00 PM EDT	0	0	0
Apr 17, 2:20 PM EDT	0	0	0
Apr 17, 2:40 PM EDT	0	0	0
Apr 17, 3:00 PM EDT	0	0	0
Apr 17, 3:20 PM EDT	0	0	0
Apr 17, 3:40 PM EDT	0	0	0
Apr 17, 4:00 PM EDT	0	0	0
Apr 17, 4:20 PM EDT	0	0	0
Apr 17, 4:40 PM EDT	0	0	0
Apr 17, 5:00 PM EDT	0	0	0
Apr 17, 5:20 PM EDT	0	0	0
Apr 17, 5:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, and New Westminster.

City	Problem Type	Report Time
Vancouver	TV	15 hours ago
Burnaby	Internet	24 hours ago
Vancouver	E-mail	24 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

33 recent signals

15 hours ago

North Vancouver

2 recent signals

3 days ago

Burnaby

1 recent signals

24 hours ago

Richmond

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

Jennifer West (@Westjet007) reported 15 seconds ago from Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
Paul E. Marquis (@RiskManagerCa) reported 15 seconds ago from Vancouver, British Columbia
@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled
Tracy ترايسي (@tracyglennYVR) reported 51 seconds ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
Crystall (@loop1277) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
Travel by Rempel (@TRempel604) reported 4 minutes ago from Vancouver, British Columbia
Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.
Jay Holtslander (@j_holtslander) reported 5 minutes ago from Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
Rose Hillier (@rlhnyvr) reported 12 minutes ago from North Vancouver, British Columbia
@NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡
Michael Brimer (@IMBrimer) reported 19 minutes ago from Vancouver, British Columbia
@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?
Russian Tim (@RussianTim61) reported 24 minutes ago from Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
Alan Alilo (@AliloAlan) reported 26 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
Michael Brimer (@IMBrimer) reported 27 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
Danielle Aichler (@danielaichler) reported 33 minutes ago from Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
Christopher Scott (@ChrisCScott) reported 44 minutes ago from Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 45 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
ABALI (@G_ABALI_S) reported 47 minutes ago from Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
SuzieCanuck🇨🇦 (@SuzieCanuck) reported 48 minutes ago from Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
Bryn Morgan Williams (@brynmw) reported 49 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Peter Meiszner (@PeterMeiszner) reported 52 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Marcus Anderson (@InTheBluePaint) reported 53 minutes ago from North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
Chris Simpson (@chris_e_simpson) reported 60 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

debee kowall (@dkowall2) reported 12 minutes ago
@Shawhelp We can change the password no problem on the webmail site. This photo came from my phone so this is were the IMAP’s problem is. I am On a iPhone I can change it on the app and this still happens even after I have restarted my iPhone. I spoke to someone at the London drugs and he
Tomnado (@Tomuhthy) reported 13 minutes ago
@Shawhelp is there a reason why the internet is not working in the north Burnaby area
stacey brotzel (@staceybrotzel) reported 20 minutes ago
@Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.
b ☾ (@brandobrennan) reported 21 minutes ago
@Shawhelp No, the live chat people sent me to the phone number. I am trying to cancel my service as I have MOVED and no longer need my own internet. I don’t know if one single person is working the line, but this is ridiculous. Even in-store wouldn’t help me.
indie⁷ slow (@chmpnremix) reported 23 minutes ago
@thedjkav @Shawhelp @ShawInfo this makes me feel better about my wait time today (unfortunately I had to hang up to get ready for work)
Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 24 minutes ago
@Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.
D (@superdaddoo) reported 25 minutes ago
@TELUS - Help us! @ShawInfo has had saturated nodes and been overcharging our community for internet. I pay for 2gbps and get between 280mbps - 800mbps starting at 3:00 pm with further degradation into late evening. No ETA for new infrastructure. Need Fibre here ASAP.
Roger Wild (@rojwild) reported 25 minutes ago
@Bigroyalt @Shawhelp @ShawDirect S'funny, if you want to pay, add a service etc. you get through no problem. Fixed up in no time
🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 25 minutes ago
@Shawhelp I think you all need to hire more Customer Service staff. I’ve been on hold for over 1hr 15min now. And the web chat service is unable to assist with my issue. Will I ever be able to talk to a person?
Hugh Gillis 🇨🇦 (@hgillis) reported 27 minutes ago
@Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?