Shaw outages and service status in West End, British Columbia

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Shaw generated 3 outage signals in the last 24 hours around West End, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 20, 7:12 PM EDT.

Internet (55%)
TV (17%)
Wi-fi (12%)
E-mail (10%)
Total Blackout (4%)
Phone (2%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	West End	Baseline
Apr 20, 6:40 AM EDT	0	0	0
Apr 20, 7:00 AM EDT	0	0	0
Apr 20, 7:20 AM EDT	0	0	0
Apr 20, 7:40 AM EDT	0	0	0
Apr 20, 8:00 AM EDT	0	0	0
Apr 20, 8:20 AM EDT	0	0	0
Apr 20, 8:40 AM EDT	0	0	0
Apr 20, 9:00 AM EDT	0	0	0
Apr 20, 9:20 AM EDT	0	0	0
Apr 20, 9:40 AM EDT	0	0	0
Apr 20, 10:00 AM EDT	0	0	0
Apr 20, 10:20 AM EDT	0	0	0
Apr 20, 10:40 AM EDT	0	0	0
Apr 20, 11:00 AM EDT	0	0	0
Apr 20, 11:20 AM EDT	0	0	0
Apr 20, 11:40 AM EDT	0	0	0
Apr 20, 12:00 PM EDT	0	0	0
Apr 20, 12:20 PM EDT	0	0	0
Apr 20, 12:40 PM EDT	0	0	0
Apr 20, 1:00 PM EDT	0	0	0
Apr 20, 1:20 PM EDT	0	0	0
Apr 20, 1:40 PM EDT	0	0	0
Apr 20, 2:00 PM EDT	0	0	0
Apr 20, 2:20 PM EDT	0	0	0
Apr 20, 2:40 PM EDT	0	0	0
Apr 20, 3:00 PM EDT	0	0	0
Apr 20, 3:20 PM EDT	0	0	0
Apr 20, 3:40 PM EDT	0	0	0
Apr 20, 4:00 PM EDT	0	0	0
Apr 20, 4:20 PM EDT	0	0	0
Apr 20, 4:40 PM EDT	0	0	0
Apr 20, 5:00 PM EDT	0	0	0
Apr 20, 5:20 PM EDT	0	0	0
Apr 20, 5:40 PM EDT	0	0	0
Apr 20, 6:00 PM EDT	0	0	0
Apr 20, 6:20 PM EDT	0	0	0
Apr 20, 6:40 PM EDT	0	0	0
Apr 20, 7:00 PM EDT	0	0	0
Apr 20, 7:20 PM EDT	0	0	0
Apr 20, 7:40 PM EDT	0	0	0
Apr 20, 8:00 PM EDT	0	0	0
Apr 20, 8:20 PM EDT	0	0	0
Apr 20, 8:40 PM EDT	0	0	0
Apr 20, 9:00 PM EDT	0	0	0
Apr 20, 9:20 PM EDT	0	0	0
Apr 20, 9:40 PM EDT	0	0	0
Apr 20, 10:00 PM EDT	0	0	0
Apr 20, 10:20 PM EDT	0	0	0
Apr 20, 10:40 PM EDT	0	0	0
Apr 20, 11:00 PM EDT	0	0	0
Apr 20, 11:20 PM EDT	0	0	0
Apr 20, 11:40 PM EDT	0	0	0
Apr 21, 12:00 AM EDT	0	0	0
Apr 21, 12:20 AM EDT	0	0	0
Apr 21, 12:40 AM EDT	0	0	0
Apr 21, 1:00 AM EDT	0	0	0
Apr 21, 1:20 AM EDT	0	0	0
Apr 21, 1:40 AM EDT	0	0	0
Apr 21, 2:00 AM EDT	0	0	0
Apr 21, 2:20 AM EDT	0	0	0
Apr 21, 2:40 AM EDT	0	0	0
Apr 21, 3:00 AM EDT	0	0	0
Apr 21, 3:20 AM EDT	0	0	0
Apr 21, 3:40 AM EDT	0	0	0
Apr 21, 4:00 AM EDT	0	0	0
Apr 21, 4:20 AM EDT	0	0	0
Apr 21, 4:40 AM EDT	0	0	0
Apr 21, 5:00 AM EDT	0	0	0
Apr 21, 5:20 AM EDT	0	0	0
Apr 21, 5:40 AM EDT	0	0	0
Apr 21, 6:00 AM EDT	0	0	0
Apr 21, 6:20 AM EDT	0	0	0
Apr 21, 6:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, and New Westminster.

City	Problem Type	Report Time
Vancouver	Wi-fi	12 hours ago
Vancouver	Internet	14 hours ago
Vancouver	Internet	18 hours ago
Vancouver	Internet	1 day ago
Vancouver	Wi-fi	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

27 recent signals

12 hours ago

Burnaby

1 recent signals

5 days ago

North Vancouver

1 recent signals

6 days ago

Community Discussion

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Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

Rina Liddle 💜 💜 💜 (@Liddleworks) reported 1 minute ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
ABALI (@G_ABALI_S) reported 4 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
Yvonne Bray (@PSPilates) reported 5 minutes ago from West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
Tri (@geekdad604) reported 8 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
mrslprime (@mrslprime) reported 14 minutes ago from Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
Patricia Young (@youngcjpl) reported 18 minutes ago from North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
Tom Beith (@Tbeithnow) reported 18 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
macaroni in a pot (@jooooodooolp) reported 19 minutes ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
Norm (@phoenix45photo) reported 21 minutes ago from North Vancouver, British Columbia
@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 32 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Gayle Hurmuses (@gaylehurmuses) reported 33 minutes ago from Burnaby, British Columbia
@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!
Mariano D (@marianodss) reported 36 minutes ago from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
D Mac. (@macrae_donnie) reported 43 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
ashishdani (@ashishdani) reported 43 minutes ago from Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
Kim Coleman (@kimc555) reported 44 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
Michael Brimer (@IMBrimer) reported 46 minutes ago from Vancouver, British Columbia
@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing
Colin Rose (@ColinRose) reported 50 minutes ago from Vancouver, British Columbia
@Shawhelp is there a service issue I’m Vancouver? My internet is out...
Sean Calder (@vinifico) reported 56 minutes ago from Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
Jessica Ruth (she/her) (@allen_jessica) reported 57 minutes ago from Vancouver, British Columbia
@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
Chris Simpson (@chris_e_simpson) reported 58 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 1 minute ago
@Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?
Jason Silver (@Da_Big_Dogg) reported 2 minutes ago
@Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??
D (@superdaddoo) reported 2 minutes ago
@TELUS - Help us! @ShawInfo has had saturated nodes and been overcharging our community for internet. I pay for 2gbps and get between 280mbps - 800mbps starting at 3:00 pm with further degradation into late evening. No ETA for new infrastructure. Need Fibre here ASAP.
Dave (@Danrek77) reported 9 minutes ago
@Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service
Don T Beakunt (@truebusterflash) reported 9 minutes ago
@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers
Mr. C (@Me_Caramidaru) reported 9 minutes ago
@Shawhelp Surrey Internet service down? again?
Kent Aitchison (@KentAitchison) reported 10 minutes ago
@Shawhelp is there an outage for Internet/WiFi in Kamloops area?
stacey brotzel (@staceybrotzel) reported 13 minutes ago
@Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.
Kathryn Taylor (@katinedmonton) reported 19 minutes ago
What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 19 minutes ago
@Shawhelp I just came home and tried these. My internet is still down.