Shaw outages and service status in West End, British Columbia
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Full Outage Map
- Shaw generated 2 outage signals in the last 24 hours around West End, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Apr 24, 1:34 AM EDT.
- Internet (66%)
- TV (14%)
- Wi-fi (11%)
- E-mail (4%)
- Total Blackout (4%)
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in West End, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near West End, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
TV | 16 hours ago |
|
Vancouver
|
Internet | 24 hours ago |
|
Vancouver
|
Internet | 1 day ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
|
Vancouver
|
TV | 2 days ago |
Nearby cities with recent reports
14 recent signals
Community Discussion
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Shaw Issues Reports Near West End, British Columbia
Latest outage, problems and issue reports in West End and nearby locations:
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Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany
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Crystall (@loop1277) reported from Vancouver, British Columbia@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business
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mike blackmon (@MikeyBlackmon) reported from Burnaby, British ColumbiaWow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Patricia Young (@youngcjpl) reported from North Vancouver, British Columbia@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
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Bryn Morgan Williams (@brynmw) reported from Vancouver, British ColumbiaGreat. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
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Jessy (@CoachDhillon) reported from Richmond, British Columbia@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.
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Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia@Shawhelp hi my modem seems to be down 😣
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
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Vanessa (@VNSSAWBSTR) reported from Vancouver, British Columbia@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.
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Sophie Straith (@sophiestraith) reported from Westmount, British Columbia@Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.
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SuzieCanuck🇨🇦 (@SuzieCanuck) reported from Vancouver, British Columbia@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
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SIXO FOUR (@sixo_four) reported from North Vancouver, British Columbia@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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Uli Laue (@ulilaue) reported from Richmond, British Columbia@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
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Norm (@phoenix45photo) reported from North Vancouver, British Columbia@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...
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Kim Coleman (@kimc555) reported from North Vancouver, British ColumbiaMultiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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aanshik1 (@Aanshik1) reported from Vancouver, British Columbia@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!
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Jay Holtslander (@j_holtslander) reported from Vancouver, British Columbia@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
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Rob Grey (@rgrey1) reported from Westmount, British Columbia@Shawhelp You guys said you call me in the next 24 hours it's been 25 from your customer service manager do you think they're going to call me? Should I wait by my phone? Why have you not called me
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Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Vanessa (@Noosiekins) reported@Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.
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jordan (@musicfnatic) reported@Shawhelp this stream of the utah mammoth vegas golden knights game is terrible
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Jacob Tecson (@Jacob_Tecson431) reportedI’ve been with @Shawhelp for about 4 Years and haven’t had any issues until @Rogers took over. Absolutely the worst internet service ever, the customer service team are very impatient, and the prices are terrible. I am a Rogers user and do not recommend anyone to use @Rogers
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bc_2025 (@bc_2025_vision) reported@RogersHelps I tried Rogers with Shaw chat support but they no longer seem to have ability for us to add a screenshot for troubleshooting. I just posted 2 screenshots on @shawhelp messaging. Can I get help there or should I repost to your messaging? Thanks for still being here!!
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#NoFunKevin (@the_real_krod) reported@Shawhelp i cant sign into my shaw mail to connect my apple tv Keep getting an error. Help!
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Lori Bird (@lorianebird) reported@sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!
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indie⁷ slow (@chmpnremix) reported@thedjkav @Shawhelp @ShawInfo this makes me feel better about my wait time today (unfortunately I had to hang up to get ready for work)
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Marty Chan (@Marty_Chan) reported@Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.
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Jonathan Mason (@masonstcc) reported@shaw @shawhelp So literally nothing is working properly. Service is terrible at best. Not sure this post will even go thru. I pay lots per month and need way better service.
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We Talk Wrestling (@WeTalkWrestling) reported@Shawhelp No but your website now says a hydro issue is causing it as of 8:55