Shaw Outage Report in West End, British Columbia

Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

@Shawhelp is there a service issue I’m Vancouver? My internet is out...

@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

@NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

@Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

@Shawhelp Missed my work today because Shaw could not come up with a fix for my internet. Shaw internet will go down without a warning and their customer service ignores you.

@ShawInfo im getting really tired of the wifi cutting out around 1-2 am EVERY. SINGLE. NIGHT. Im only able to fall asleep with youtube on and this makes that impossible. Also, because of this issue my grandmother’s cellphone data was used up even when she was at home

It's been a rough week with our @Shawhelp service this week. 1. Automatic firmware upgrade pooched our wired internet, after 2 hours of troubleshooting where they would not accept that it was their modem causing the problems instead of all of our wired devices we got a visit /1

@Shawhelp So, no you won't help??

@Shawhelp Having issues with crave and internet dropping which is a consistent occurrence with Shaw. I’m just used to that at this point and no one there seems to care or interested in helping, but now crave is down... wonderful

@ShawInfo 2) Called the helpdesk and their solution was to individually record every game instead of using the series recording feature of the PVR. LOL

@Shawhelp trying to stream a show & it's buffering every 30sec - 1 min. Been kicked out 3 times in 45 mins. Hubby was kicked off Zoom meeting once. Have reset & turned off the WiFi on idle devices. Never had an issue with streaming & running a meeting b4. Lakewood SC, Saskatoon

@Shawhelp Hi. Internet down...again. Support was at our place this morning. Can you help?

@Shawhelp To those who are having same internet outage send your complaints to ccts.

@Shawhelp Been tryna play games and my pings been jumping up lowest I can get stable is 80, fr gotta fix the internet on the west side of the city, specifically by the Grange and Lewis area