Shaw Outage Report in West End, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in West End, British Columbia 09/24/2023 17:10

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • Internet 57.13%


  • TV 14.16%


  • Wi-fi 11.83%


  • Total Blackout 9.88%

    Total Blackout

  • E-mail 5.25%


  • Phone 1.75%


Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Richmond, North Vancouver, Burnaby, Delta and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • Wbaz54 Michael Cuddihy (@Wbaz54) reported from Vancouver, British Columbia

    @ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

  • ColinRose Colin Rose (@ColinRose) reported from Vancouver, British Columbia

    @Shawhelp is there a service issue I’m Vancouver? My internet is out...

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp

  • rlhnyvr Rose Hillier (@rlhnyvr) reported from North Vancouver, British Columbia

    @NorthVanMike Are you online? @Shawhelp says no known issues. We've been out all morning here at the office 😡

  • singh_sp colored pencil (@singh_sp) reported from Burnaby, British Columbia

    @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

  • BarbersRBetter Farzad's Barber Shop (@BarbersRBetter) reported from Vancouver, British Columbia

    @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

  • andrewcook Andrew Cook (@andrewcook) reported from Burnaby, British Columbia

    @Shawhelp why would you cut my internet off after sending me your shaw mobile sim cards? You cut all my service so I have to sign up to tether? I cannot understand why you would do this. A tech now can't come to fix for 7 days. 7!

  • ls69360 Leandro Santos (@ls69360) reported from Burnaby, British Columbia

    @ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • allen_jessica Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • tracyglennYVR Tracy ترايسي (@tracyglennYVR) reported from Burnaby, British Columbia

    @ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

  • TRempel604 Travel by Rempel (@TRempel604) reported from Vancouver, British Columbia

    You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

  • jooooodooolp macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia

    Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • ulilaue Uli Laue (@ulilaue) reported from Richmond, British Columbia

    @WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp Missed my work today because Shaw could not come up with a fix for my internet. Shaw internet will go down without a warning and their customer service ignores you.

  • httpkiastar sugabee♛ (@httpkiastar) reported

    @ShawInfo im getting really tired of the wifi cutting out around 1-2 am EVERY. SINGLE. NIGHT. Im only able to fall asleep with youtube on and this makes that impossible. Also, because of this issue my grandmother’s cellphone data was used up even when she was at home

  • clockework Ukelele Villain 💛💜🖤🤍 (@clockework) reported

    It's been a rough week with our @Shawhelp service this week. 1. Automatic firmware upgrade pooched our wired internet, after 2 hours of troubleshooting where they would not accept that it was their modem causing the problems instead of all of our wired devices we got a visit /1

  • TheRaabster J. Raabe (@TheRaabster) reported

    @Shawhelp So, no you won't help??

  • ryan15669565 ryan (@ryan15669565) reported

    @Shawhelp Having issues with crave and internet dropping which is a consistent occurrence with Shaw. I’m just used to that at this point and no one there seems to care or interested in helping, but now crave is down... wonderful

  • millsgavin Gavin Mills (@millsgavin) reported

    @ShawInfo 2) Called the helpdesk and their solution was to individually record every game instead of using the series recording feature of the PVR. LOL

  • ozdust9 Stacey J. TC (@ozdust9) reported

    @Shawhelp trying to stream a show & it's buffering every 30sec - 1 min. Been kicked out 3 times in 45 mins. Hubby was kicked off Zoom meeting once. Have reset & turned off the WiFi on idle devices. Never had an issue with streaming & running a meeting b4. Lakewood SC, Saskatoon

  • TheRaabster J. Raabe (@TheRaabster) reported

    @Shawhelp Hi. Internet down...again. Support was at our place this morning. Can you help?

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp To those who are having same internet outage send your complaints to ccts.

  • kyler_ab KB (@kyler_ab) reported

    @Shawhelp Been tryna play games and my pings been jumping up lowest I can get stable is 80, fr gotta fix the internet on the west side of the city, specifically by the Grange and Lewis area