Shaw outages and service status in West End, British Columbia

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Shaw generated 2 outage signals in the last 24 hours around West End, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Sep 17, 8:31 PM EDT.

Internet (71%)
Wi-fi (10%)
TV (8%)
E-mail (6%)
Total Blackout (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	West End	Baseline
Sep 16, 11:20 PM EDT	0	0	0
Sep 16, 11:40 PM EDT	0	0	0
Sep 17, 12:00 AM EDT	0	0	0
Sep 17, 12:20 AM EDT	0	0	0
Sep 17, 12:40 AM EDT	0	0	0
Sep 17, 1:00 AM EDT	0	0	0
Sep 17, 1:20 AM EDT	0	0	0
Sep 17, 1:40 AM EDT	0	0	0
Sep 17, 2:00 AM EDT	0	0	0
Sep 17, 2:20 AM EDT	0	0	0
Sep 17, 2:40 AM EDT	0	0	0
Sep 17, 3:00 AM EDT	0	0	0
Sep 17, 3:20 AM EDT	0	0	0
Sep 17, 3:40 AM EDT	0	0	0
Sep 17, 4:00 AM EDT	0	0	0
Sep 17, 4:20 AM EDT	0	0	0
Sep 17, 4:40 AM EDT	0	0	0
Sep 17, 5:00 AM EDT	0	0	0
Sep 17, 5:20 AM EDT	0	0	0
Sep 17, 5:40 AM EDT	0	0	0
Sep 17, 6:00 AM EDT	0	0	0
Sep 17, 6:20 AM EDT	0	0	0
Sep 17, 6:40 AM EDT	0	0	0
Sep 17, 7:00 AM EDT	0	0	0
Sep 17, 7:20 AM EDT	0	0	0
Sep 17, 7:40 AM EDT	0	0	0
Sep 17, 8:00 AM EDT	0	0	0
Sep 17, 8:20 AM EDT	0	0	0
Sep 17, 8:40 AM EDT	0	0	0
Sep 17, 9:00 AM EDT	0	0	0
Sep 17, 9:20 AM EDT	0	0	0
Sep 17, 9:40 AM EDT	0	0	0
Sep 17, 10:00 AM EDT	0	0	0
Sep 17, 10:20 AM EDT	0	0	0
Sep 17, 10:40 AM EDT	0	0	0
Sep 17, 11:00 AM EDT	0	0	0
Sep 17, 11:20 AM EDT	0	0	0
Sep 17, 11:40 AM EDT	0	0	0
Sep 17, 12:00 PM EDT	0	0	0
Sep 17, 12:20 PM EDT	0	0	0
Sep 17, 12:40 PM EDT	0	0	0
Sep 17, 1:00 PM EDT	0	0	0
Sep 17, 1:20 PM EDT	0	0	0
Sep 17, 1:40 PM EDT	0	0	0
Sep 17, 2:00 PM EDT	0	0	0
Sep 17, 2:20 PM EDT	0	0	0
Sep 17, 2:40 PM EDT	0	0	0
Sep 17, 3:00 PM EDT	0	0	0
Sep 17, 3:20 PM EDT	0	0	0
Sep 17, 3:40 PM EDT	0	0	0
Sep 17, 4:00 PM EDT	0	0	0
Sep 17, 4:20 PM EDT	0	0	0
Sep 17, 4:40 PM EDT	0	0	0
Sep 17, 5:00 PM EDT	0	0	0
Sep 17, 5:20 PM EDT	0	0	0
Sep 17, 5:40 PM EDT	0	0	0
Sep 17, 6:00 PM EDT	0	0	0
Sep 17, 6:20 PM EDT	0	0	0
Sep 17, 6:40 PM EDT	0	0	0
Sep 17, 7:00 PM EDT	0	0	0
Sep 17, 7:20 PM EDT	0	0	0
Sep 17, 7:40 PM EDT	0	0	0
Sep 17, 8:00 PM EDT	0	0	0
Sep 17, 8:20 PM EDT	0	0	0
Sep 17, 8:40 PM EDT	0	0	0
Sep 17, 9:00 PM EDT	0	0	0
Sep 17, 9:20 PM EDT	0	0	0
Sep 17, 9:40 PM EDT	0	0	0
Sep 17, 10:00 PM EDT	0	0	0
Sep 17, 10:20 PM EDT	0	0	0
Sep 17, 10:40 PM EDT	0	0	0
Sep 17, 11:00 PM EDT	0	0	0
Sep 17, 11:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, New Westminster, Burnaby, North Vancouver, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Vancouver	Internet	20 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Vancouver

16 recent signals

3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

Danielle Aichler (@danielaichler) reported 0 seconds ago from Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
D Mac. (@macrae_donnie) reported 26 seconds ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
Marcus Anderson (@InTheBluePaint) reported 57 seconds ago from North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
Tri (@geekdad604) reported 17 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
BdblE (@MsYouDoYou) reported 21 minutes ago from Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
Jeff Thorlacius (@jthor099) reported 22 minutes ago from Vancouver, British Columbia
@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!
Rob Grey (@rgrey1) reported 24 minutes ago from Westmount, British Columbia
@Shawhelp You guys said you call me in the next 24 hours it's been 25 from your customer service manager do you think they're going to call me? Should I wait by my phone? Why have you not called me
Jessy (@CoachDhillon) reported 30 minutes ago from Richmond, British Columbia
@Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.
Stylebysarahbraim (@SarahBraim) reported 30 minutes ago from Vancouver, British Columbia
@ShawInfo your service is horrible
Jeff Thorlacius (@jthor099) reported 34 minutes ago from Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.
Allan 2022 (@Festive_Fong) reported 36 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 37 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Alan Alilo (@AliloAlan) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
colored pencil (@singh_sp) reported 44 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
Mark Thirtle (@regattabred) reported 48 minutes ago from North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
Bryn Morgan Williams (@brynmw) reported 49 minutes ago from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
Gatthew Mriffeth (@mattgriffeth) reported 57 minutes ago from New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
Quinn Mell-Cobb (@QuinnMellCobb) reported 58 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
Sophie Straith (@sophiestraith) reported 58 minutes ago from Westmount, British Columbia
@Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Jonathan (@jonismrnibs) reported 6 minutes ago
I miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp
Trina M. Lee (@TrinaMLee) reported 9 minutes ago
@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
Lori Bird (@lorianebird) reported 12 minutes ago
@sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 14 minutes ago
@Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 22 minutes ago
Well, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.
Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 22 minutes ago
Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.
Guy_Barnabe (@GuyBarnabe) reported 27 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
elwood shand (@edshand1) reported 27 minutes ago
@Shawhelp I’m getting no signal on one of my tvs and the box underneath has no lights but the other boxes do. I changed the hdmi cable and still nothing.
Mark Banks (@markbanks6) reported 27 minutes ago
@Shawhelp I’m not out of region which is why I reached out. I’ve never had this issue previously. This was also viewed on satellite not digital. You can see from my pic that the broadcast was still playing in the background. Normally the screen is black behind the pop up if out of region
Dave (@Danrek77) reported 29 minutes ago
@Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.