Shaw outages and service status in West End, British Columbia

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	19 hours ago
Vancouver	TV	21 hours ago
North Vancouver	Internet	24 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

• 
  Rina Liddle 💜 💜 💜 (@Liddleworks) reported 2 minutes ago from Vancouver, British Columbia

  There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

• 
  Travel by Rempel (@TRempel604) reported 5 minutes ago from Vancouver, British Columbia

  @Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

• 
  Christopher Scott (@ChrisCScott) reported 5 minutes ago from Burnaby, British Columbia

  @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

• 
  Alex McRoberts (@webtwozero) reported 8 minutes ago from North Vancouver, British Columbia

  @Shawhelp seeing an outage in North Vancouver?

• 
  Farzad's Barber Shop (@BarbersRBetter) reported 18 minutes ago from Vancouver, British Columbia

  @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 19 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  colored pencil (@singh_sp) reported 21 minutes ago from Burnaby, British Columbia

  @Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

• 
  Gatthew Mriffeth (@mattgriffeth) reported 28 minutes ago from New Westminster, British Columbia

  @LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

• 
  Peter Meiszner (@PeterMeiszner) reported 31 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Jessica Ruth (she/her) (@allen_jessica) reported 34 minutes ago from Vancouver, British Columbia

  @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

• 
  Kim Coleman (@kimc555) reported 35 minutes ago from North Vancouver, British Columbia

  Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

• 
  Rob Grey (@rgrey1) reported 35 minutes ago from Burnaby, British Columbia

  @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

• 
  Thomas Gautreau (@TomGautreau) reported 38 minutes ago from Vancouver, British Columbia

  Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

• 
  Sean Vanderfluit (@Vanderfluit) reported 42 minutes ago from Richmond, British Columbia

  @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

• 
  Prairie Paul (@PaulDoroshenko) reported 50 minutes ago from Vancouver, British Columbia

  Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.

• 
  mrslprime (@mrslprime) reported 52 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  Michael Brimer (@IMBrimer) reported 54 minutes ago from Vancouver, British Columbia

  @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

• 
  Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 55 minutes ago from Vancouver, British Columbia

  @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

• 
  Russian Tim (@RussianTim61) reported 55 minutes ago from Vancouver, British Columbia

  @jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

• 
  Moke (@mykeymause) reported 60 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Young and Fly (@Freshtodef) reported 9 minutes ago

  @Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 9 minutes ago

  @Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?

• 
  Rick Alsop (@RickAlsop) reported 9 minutes ago

  @Shawhelp Yes still issues as its not working

• 
  D (@superdaddoo) reported 11 minutes ago

  PSA: Filed a CCTS complaint against @Rogers & Shaw (@ShawInfo) today. Shaw/Rogers has stated that their internet infrastructure in my community is unable to provide the 2Gbps download speeds during peak times. 50% to 70% bandwidth loss in peak times. But charging people for it.

• 
  Vanessa (@Noosiekins) reported 14 minutes ago

  @Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 21 minutes ago

  @Shawhelp is there an outage in Calgary? I've got no TV and internet i think is down too. I've unplugged both modem and cable box, plugged back in and nothing

• 
  Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported 21 minutes ago

  @Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?

• 
  Hexadus (@Mr_Hexadus) reported 21 minutes ago

  (Looks over @ShawInfo) are you ******* around? #shawcable I can see that network flow.. are you collecting payments that would otherwise misrepresent what you are capable of?.. we are watching scheduled time outs...

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 22 minutes ago

  @Shawhelp @Rogers another day, another problem with our internet cutting out yet again. 😡

• 
  Alex Snow (@Geodude96) reported 22 minutes ago

  @Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.