Shaw outages and service status in West End, British Columbia

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Shaw generated 7 outage signals in the last 24 hours around West End, including 7 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 10, 3:16 PM EDT.

Internet (67%)
Wi-fi (14%)
TV (12%)
Total Blackout (4%)
E-mail (2%)
Phone (2%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	West End	Baseline
May 9, 6:00 PM EDT	0	0	0
May 9, 6:20 PM EDT	0	0	0
May 9, 6:40 PM EDT	0	0	0
May 9, 7:00 PM EDT	0	0	0
May 9, 7:20 PM EDT	0	0	0
May 9, 7:40 PM EDT	0	0	0
May 9, 8:00 PM EDT	0	0	0
May 9, 8:20 PM EDT	0	0	0
May 9, 8:40 PM EDT	0	0	0
May 9, 9:00 PM EDT	0	0	0
May 9, 9:20 PM EDT	0	0	0
May 9, 9:40 PM EDT	0	0	0
May 9, 10:00 PM EDT	0	0	0
May 9, 10:20 PM EDT	0	0	0
May 9, 10:40 PM EDT	0	0	0
May 9, 11:00 PM EDT	0	0	0
May 9, 11:20 PM EDT	0	0	0
May 9, 11:40 PM EDT	0	0	0
May 10, 12:00 AM EDT	0	0	0
May 10, 12:20 AM EDT	0	0	0
May 10, 12:40 AM EDT	0	0	0
May 10, 1:00 AM EDT	0	0	0
May 10, 1:20 AM EDT	0	0	0
May 10, 1:40 AM EDT	0	0	0
May 10, 2:00 AM EDT	0	0	0
May 10, 2:20 AM EDT	0	0	0
May 10, 2:40 AM EDT	0	0	0
May 10, 3:00 AM EDT	0	0	0
May 10, 3:20 AM EDT	0	0	0
May 10, 3:40 AM EDT	0	0	0
May 10, 4:00 AM EDT	0	0	0
May 10, 4:20 AM EDT	0	0	0
May 10, 4:40 AM EDT	0	0	0
May 10, 5:00 AM EDT	0	0	0
May 10, 5:20 AM EDT	0	0	0
May 10, 5:40 AM EDT	0	0	0
May 10, 6:00 AM EDT	0	0	0
May 10, 6:20 AM EDT	0	0	0
May 10, 6:40 AM EDT	0	0	0
May 10, 7:00 AM EDT	0	0	0
May 10, 7:20 AM EDT	0	0	0
May 10, 7:40 AM EDT	0	0	0
May 10, 8:00 AM EDT	0	0	0
May 10, 8:20 AM EDT	0	0	0
May 10, 8:40 AM EDT	0	0	0
May 10, 9:00 AM EDT	0	0	0
May 10, 9:20 AM EDT	0	0	0
May 10, 9:40 AM EDT	0	0	0
May 10, 10:00 AM EDT	0	0	0
May 10, 10:20 AM EDT	0	0	0
May 10, 10:40 AM EDT	0	0	0
May 10, 11:00 AM EDT	0	0	0
May 10, 11:20 AM EDT	0	0	0
May 10, 11:40 AM EDT	0	0	0
May 10, 12:00 PM EDT	0	0	0
May 10, 12:20 PM EDT	0	0	0
May 10, 12:40 PM EDT	0	0	0
May 10, 1:00 PM EDT	0	0	0
May 10, 1:20 PM EDT	0	0	0
May 10, 1:40 PM EDT	0	0	0
May 10, 2:00 PM EDT	0	0	0
May 10, 2:20 PM EDT	0	0	0
May 10, 2:40 PM EDT	0	0	0
May 10, 3:00 PM EDT	0	0	0
May 10, 3:20 PM EDT	0	0	0
May 10, 3:40 PM EDT	0	0	0
May 10, 4:00 PM EDT	0	0	0
May 10, 4:20 PM EDT	0	0	0
May 10, 4:40 PM EDT	0	0	0
May 10, 5:00 PM EDT	0	0	0
May 10, 5:20 PM EDT	0	0	0
May 10, 5:40 PM EDT	0	0	0
May 10, 6:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, New Westminster, Richmond, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Vancouver	Wi-fi	6 hours ago
Vancouver	Internet	15 hours ago
Vancouver	Internet	20 hours ago
Vancouver	Internet	21 hours ago
Vancouver	Internet	21 hours ago

Nearby cities with recent reports

Vancouver

28 recent signals

3 hours ago

North Vancouver

2 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

Marlow 🇨🇦🇺🇦 (@Marlow22) reported 5 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Jay Holtslander (@j_holtslander) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
Sean Calder (@vinifico) reported 6 minutes ago from Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
Tri (@geekdad604) reported 9 minutes ago from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
shea (@sheaC_3) reported 10 minutes ago from Burnaby, British Columbia
I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.
D Mac. (@macrae_donnie) reported 12 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
RitchWorld (@RitchWorld) reported 14 minutes ago from New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
Sophie Straith (@sophiestraith) reported 16 minutes ago from Westmount, British Columbia
@Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.
Sean Vanderfluit (@Vanderfluit) reported 17 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
west coast homo (@jowdoof) reported 18 minutes ago from Burnaby, British Columbia
@Shawhelp hi i need to know it theres outage in my area?
BdblE (@MsYouDoYou) reported 22 minutes ago from Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 32 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 35 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Tiffany Kalanj (@TiffanyKalanj) reported 37 minutes ago from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
Tiffany Kalanj (@TiffanyKalanj) reported 37 minutes ago from Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
Yvonne Bray (@PSPilates) reported 40 minutes ago from West End, British Columbia
Totally fed up with Shaw. Audio cuts out repeatedly and it’s always the same responses which never fix the issue. Numerous complaints re same and pixelation. @Shawhelp
Uli Laue (@ulilaue) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in East Van
ABALI (@G_ABALI_S) reported 50 minutes ago from Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
Alice, The Alice (@AliceTheAlice1) reported 51 minutes ago from Burnaby, British Columbia
@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.
Michael Cuddihy (@Wbaz54) reported 52 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Arnold K (Taylor's Version) (@aroc88) reported 7 minutes ago
@Shawhelp Nothing has been updated since 1248pm. This sucks.
Trevor Butte (@The_Butte_Man) reported 9 minutes ago
@Shawhelp my home phone will dial out but not in please help
Hugh Gillis 🇨🇦 (@hgillis) reported 10 minutes ago
@Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?
Jacob Tecson (@Jacob_Tecson431) reported 13 minutes ago
I’ve been with @Shawhelp for about 4 Years and haven’t had any issues until @Rogers took over. Absolutely the worst internet service ever, the customer service team are very impatient, and the prices are terrible. I am a Rogers user and do not recommend anyone to use @Rogers
Don T Beakunt (@truebusterflash) reported 13 minutes ago
@Shawhelp As an fyi, Xfinity stream is not working
Vanessa (@Noosiekins) reported 19 minutes ago
@Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!
Heldy (@HeldyCarvalho) reported 20 minutes ago
@Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.
Ugabug (@MaryPChipman) reported 25 minutes ago
@Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.
Jason Silver (@Da_Big_Dogg) reported 25 minutes ago
@Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??
Shari O'Neill (@ShariONeill12) reported 25 minutes ago
@Shawhelp So you can't just put the effort in right now and let me know? Thanks. Horrible customer service.