Shaw outages and service status in West End, British Columbia

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Shaw generated 1 outage signal in the last 24 hours around West End, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Sep 17, 8:31 PM EDT.

Internet (71%)
Wi-fi (11%)
TV (8%)
E-mail (7%)
Total Blackout (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	West End	Baseline
Sep 17, 8:20 AM EDT	0	0	0
Sep 17, 8:40 AM EDT	0	0	0
Sep 17, 9:00 AM EDT	0	0	0
Sep 17, 9:20 AM EDT	0	0	0
Sep 17, 9:40 AM EDT	0	0	0
Sep 17, 10:00 AM EDT	0	0	0
Sep 17, 10:20 AM EDT	0	0	0
Sep 17, 10:40 AM EDT	0	0	0
Sep 17, 11:00 AM EDT	0	0	0
Sep 17, 11:20 AM EDT	0	0	0
Sep 17, 11:40 AM EDT	0	0	0
Sep 17, 12:00 PM EDT	0	0	0
Sep 17, 12:20 PM EDT	0	0	0
Sep 17, 12:40 PM EDT	0	0	0
Sep 17, 1:00 PM EDT	0	0	0
Sep 17, 1:20 PM EDT	0	0	0
Sep 17, 1:40 PM EDT	0	0	0
Sep 17, 2:00 PM EDT	0	0	0
Sep 17, 2:20 PM EDT	0	0	0
Sep 17, 2:40 PM EDT	0	0	0
Sep 17, 3:00 PM EDT	0	0	0
Sep 17, 3:20 PM EDT	0	0	0
Sep 17, 3:40 PM EDT	0	0	0
Sep 17, 4:00 PM EDT	0	0	0
Sep 17, 4:20 PM EDT	0	0	0
Sep 17, 4:40 PM EDT	0	0	0
Sep 17, 5:00 PM EDT	0	0	0
Sep 17, 5:20 PM EDT	0	0	0
Sep 17, 5:40 PM EDT	0	0	0
Sep 17, 6:00 PM EDT	0	0	0
Sep 17, 6:20 PM EDT	0	0	0
Sep 17, 6:40 PM EDT	0	0	0
Sep 17, 7:00 PM EDT	0	0	0
Sep 17, 7:20 PM EDT	0	0	0
Sep 17, 7:40 PM EDT	0	0	0
Sep 17, 8:00 PM EDT	0	0	0
Sep 17, 8:20 PM EDT	0	0	0
Sep 17, 8:40 PM EDT	0	0	0
Sep 17, 9:00 PM EDT	0	0	0
Sep 17, 9:20 PM EDT	0	0	0
Sep 17, 9:40 PM EDT	0	0	0
Sep 17, 10:00 PM EDT	0	0	0
Sep 17, 10:20 PM EDT	0	0	0
Sep 17, 10:40 PM EDT	0	0	0
Sep 17, 11:00 PM EDT	0	0	0
Sep 17, 11:20 PM EDT	0	0	0
Sep 17, 11:40 PM EDT	0	0	0
Sep 18, 12:00 AM EDT	0	0	0
Sep 18, 12:20 AM EDT	0	0	0
Sep 18, 12:40 AM EDT	0	0	0
Sep 18, 1:00 AM EDT	0	0	0
Sep 18, 1:20 AM EDT	0	0	0
Sep 18, 1:40 AM EDT	0	0	0
Sep 18, 2:00 AM EDT	0	0	0
Sep 18, 2:20 AM EDT	0	0	0
Sep 18, 2:40 AM EDT	0	0	0
Sep 18, 3:00 AM EDT	0	0	0
Sep 18, 3:20 AM EDT	0	0	0
Sep 18, 3:40 AM EDT	0	0	0
Sep 18, 4:00 AM EDT	0	0	0
Sep 18, 4:20 AM EDT	0	0	0
Sep 18, 4:40 AM EDT	0	0	0
Sep 18, 5:00 AM EDT	0	0	0
Sep 18, 5:20 AM EDT	0	0	0
Sep 18, 5:40 AM EDT	0	0	0
Sep 18, 6:00 AM EDT	0	0	0
Sep 18, 6:20 AM EDT	0	0	0
Sep 18, 6:40 AM EDT	0	0	0
Sep 18, 7:00 AM EDT	0	0	0
Sep 18, 7:20 AM EDT	0	0	0
Sep 18, 7:40 AM EDT	0	0	0
Sep 18, 8:00 AM EDT	0	0	0
Sep 18, 8:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, New Westminster, Burnaby, North Vancouver, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	12 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Vancouver

15 recent signals

12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

Marlow 🇨🇦🇺🇦 (@Marlow22) reported 2 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Crystal (@theMediaChick) reported 8 minutes ago from Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
Sean Vanderfluit (@Vanderfluit) reported 10 minutes ago from Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
Tom Beith (@Tbeithnow) reported 15 minutes ago from Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
Monique Cloutier (@cloutier68) reported 17 minutes ago from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.
Alfred Kolowrat (@Alfieak) reported 18 minutes ago from Vancouver, British Columbia
. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.
Leandro Santos (@ls69360) reported 23 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
ABALI (@G_ABALI_S) reported 26 minutes ago from Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
Manpreet Suhi (@ManpreetSuhi) reported 29 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Alex McRoberts (@webtwozero) reported 31 minutes ago from North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
Marcus Anderson (@InTheBluePaint) reported 37 minutes ago from North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
Jeff Thorlacius (@jthor099) reported 42 minutes ago from Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
Patricia Young (@youngcjpl) reported 43 minutes ago from North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
Uli Laue (@ulilaue) reported 47 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
Rob Grey (@rgrey1) reported 48 minutes ago from Westmount, British Columbia
@Shawhelp You guys said you call me in the next 24 hours it's been 25 from your customer service manager do you think they're going to call me? Should I wait by my phone? Why have you not called me
Quinn Mell-Cobb (@QuinnMellCobb) reported 50 minutes ago from Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
Rina Liddle 💜 💜 💜 (@Liddleworks) reported 53 minutes ago from Vancouver, British Columbia
There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.
Anne (@pambh65) reported 55 minutes ago from Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
Janet George (@hcartet) reported 56 minutes ago from North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
ABALI (@G_ABALI_S) reported 57 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Don T Beakunt (@truebusterflash) reported 5 minutes ago
@Shawhelp As an fyi, Xfinity stream is not working
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 5 minutes ago
@Shawhelp I already called, and they said no. I’ve been a customer for years and so has my family.
Guy_Barnabe (@GuyBarnabe) reported 7 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
OC_2030 (@oc_2030_vision) reported 11 minutes ago
@Shawhelp No. It looks like someone found the issue when they came back to work on Monday … next time, please just have someone go to a TV and check for me please. Sometimes the easy way can be easy …
Alex Deggs (@Alex_Deggs) reported 11 minutes ago
@Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and it’s the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important
Ugabug (@MaryPChipman) reported 15 minutes ago
@Shawhelp Yes, the new TV box (#2) is running, however, without a cable, the signal sometimes cuts out - the Internet might be down or slow for a nanosecond. Our WiFi shows as being strong.
️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported 16 minutes ago
@ShawInfo @Rogers Things got worse. Especially your customer service.
Alan (@aches63) reported 19 minutes ago
@Shawhelp Hi, our cable has been offline all day. Get a "No Content" message window. We hear others have the same issue here in west Calgary. Have done the unplug/wait 30 seconds/plug back in with no resolution. A tech reset the box too. Is there something going on??
rc edwards (@f1redwards) reported 20 minutes ago
@Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.
Curtis Tomiuk (@TomiukCurtis) reported 22 minutes ago
Hey @Shawhelp why has my internet gone down 2 times in the last week? Not very impressed.