Shaw

Shaw Outage Report in West End, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in West End, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in West End, British Columbia 06/26/2025 11:05

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (13%)

    TV (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West End, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Richmond, New Westminster, Burnaby, Delta and North Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaVancouver Internet
CanadaRichmond TV
CanadaVancouver TV
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near West End, British Columbia

Latest outage, problems and issue reports in West End and nearby locations:

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.

  • Jones_NS99 Curtis (@Jones_NS99) reported from North Vancouver, British Columbia

    @Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

  • Jones_NS99 Curtis (@Jones_NS99) reported from North Vancouver, British Columbia

    Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

  • RiskManagerCa Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia

    @Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

  • JuliaHZD Julia Davis (@JuliaHZD) reported from West End, British Columbia

    @Shawhelp Is there an outage in Vancouver right now?

  • Marlow22 Marlow 🇨🇦🇺🇦 (@Marlow22) reported from Vancouver, British Columbia

    @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

  • jowdoof west coast homo (@jowdoof) reported from Burnaby, British Columbia

    @Shawhelp hi i need to know it theres outage in my area?

  • pambh65 Anne (@pambh65) reported from Burnaby, British Columbia

    @Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

  • PaulDoroshenko Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

  • danielaichler Danielle Aichler (@danielaichler) reported from Shaughnessy, British Columbia

    @Shawhelp is there a tv outage in Vancouver at the moment?

  • AshleyBurr_ Ashley Burr (@AshleyBurr_) reported from New Westminster, British Columbia

    @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

  • Vanderfluit Sean Vanderfluit (@Vanderfluit) reported from Richmond, British Columbia

    @Shawhelp Convenient you shut down just as your service goes out.

  • Indi_pops India Barnardo (@Indi_pops) reported from Westmount, British Columbia

    @Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

  • Festive_Fong Allan 2022 (@Festive_Fong) reported from Richmond, British Columbia

    @Shawhelp Help me !

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Blue curve not working once again

  • RitchWorld RitchWorld (@RitchWorld) reported from New Westminster, British Columbia

    @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • IanDSeggie Ian Seggie (@IanDSeggie) reported

    @Shawhelp We are getting fibre optic serviced to house home this month. The optic cable is owned by fibre connect. Telus has been first offer us service (much cheaper and faster). Do you have plans to offer the same or similar? We want fibre & who here gets here first gets our buisiness. Thank you.

  • J_McJannet j. (@J_McJannet) reported

    @Shawhelp Yes there is no internet service for the past hour or so.

  • xjongo X Jongo! 🦁 (@xjongo) reported

    @Shawhelp i even went into a physical store, and they couldn't help me....i'm back on hold with your exceptional customer support phone line... all this to PAY YOU

  • genyosha_ca Eugene Hernandez (@genyosha_ca) reported

    @Shawhelp is internet down for parts of Richmond, BC? lost connection about 20 mins ago and restarting the router and modem haven't helped

  • DerenUnder Invictus (@DerenUnder) reported

    @shawinfo Shaw/Rogers has to be the worst company I have ever had to deal with. I have spent hours on hold waiting for customer service, hours dealing with customer service and my bill is still screwed up. I tell everyone I know, as bad as Telus is, Shaw/Rogers 10x worse.

  • DJPh03NiX DJ Phoenix (@DJPh03NiX) reported

    @Shawhelp “We’re experiencing higher than usual wait times” Oh gee I wonder why. I can’t help on the phone and the chat bot is dumb. 🙄

  • philfigs Phil Figueiredo (@philfigs) reported

    @Shawhelp Internet has been down in Vancouver Chinatown most of the day with no updates on your website. Any ETA on it being restored?

  • sdenoon Scott Denoon (@sdenoon) reported

    @Shawhelp Internet has been down in Altadore area of Calgary for 10-15 minutes now. Is this anticipated? Nothing online reporting it

  • Redmagex 🇨🇦RedMageX🇨🇦🖕 (@Redmagex) reported

    @Shawhelp There was scheduled service in Calgary last night, but nothing for Brooks, AB. Still no Internet after modem reset

  • MattGalbino Matty (@MattGalbino) reported

    @brutus1891 @Rogers @ShawInfo I believe there is. My internet is down also.