Shaw Outage Report in West End, British Columbia
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in West End, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (59%)
-
TV (18%)
-
Wi-fi (10%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (1%)
Live Outage Map Near West End, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, New Westminster and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Vancouver |
TV | |
| Vancouver |
Total Blackout | |
| North Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near West End, British Columbia
Latest outage, problems and issue reports in West End and nearby locations:
-
Janet George
(@hcartet) reported
from
North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
-
SuzieCanuck🇨🇦
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
-
Sophie Straith
(@sophiestraith) reported
from
Westmount, British Columbia
Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺
-
Kim Coleman
(@kimc555) reported
from
North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
-
Uli Laue
(@ulilaue) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in East Van
-
Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.
-
Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
-
Marcus Anderson
(@InTheBluePaint) reported
from
North Vancouver, British Columbia
@danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.
-
Pattycakes🍰
(@patricklabelle7) reported
from
New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
-
Gatthew Mriffeth
(@mattgriffeth) reported
from
New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
-
ashishdani
(@ashishdani) reported
from
Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
-
Susan Parker
(@docsparker) reported
from
Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
-
Sophie Straith
(@sophiestraith) reported
from
Westmount, British Columbia
@Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.
-
Crystal
(@theMediaChick) reported
from
Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
-
Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
-
Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
-
Mark Thirtle
(@regattabred) reported
from
North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
-
Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
-
Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
-
RAVI PATEL
(@ravikanji) reported
from
New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Benita Lee 🌺
(@Benita_Lee) reported
@Shawhelp When watching PVR recordings from my Blue Curve box, the audio and video often don't match up... how to fix this?
-
RavenflyArt
(@RavenflyArt) reported
@ShawInfo I've been a Shaw customer since for over 30 years. I've stayed with Shaw because, in the past, I've had customer service. Since going to bed with Rogers, that service has become a nightmare. I'm consistently treated like I'm an idiot and I'm done.
-
Barry Strader
(@BarryStrader) reported
@Shawhelp It was far too late for help at that point. I was watching a recording of an event that happened many hours earlier. We have had many issues with our wireless Curve boxes and PVR recordings not working. The old Gateway boxes were much more reliable.
-
iamsidd
(@sidd_patel) reported
@Shawhelp is there outage in T3J4J6 neighborhood
-
Blaine
(@mayorblaine) reported
@xraydares @TELUS They’re awful. @Shawhelp is equally awful. Do not care if you’ve been loyal or not.
-
Kalil Rahime
(@ItsKalil) reported
@Shawhelp customer support is closed… I guess I may need to move my business over to @TELUSsupport since @ShawInfo can’t be bothered to work or answer my questions, huh? #poor #CustomerService #support
-
Wesley J Barisoff-Simpson (39)
(@WesleyJBarSim) reported
@Shawhelp No, I’ve never missed a payment, AND both my mobile and internet accounts are in good standing. Yet, I can’t get financing for a new phone because I’m working on paying off my student loans? No thanks my iPhone 6 and I aren’t talking to you anymore. Maybe ill go back to Telus…
-
Luanne Whitmarsh
(@livinglifebig) reported
@Shawhelp I had my devices installed yesterday after my move. Last night tv went off several times and tonight it is off and not working. Thoughts??
-
VERNON SKLAR
(@bushpup88) reported
@ShawInfo I can only watch one channel at a time use one internet at a time TESLA PROVED ALL THIS CRAP COULD BE WIRE LESS AND CHEAP FREE FOR THE WORLD ,BUT U AND THE REST OF THE JUWS GOT TO EMPIRE IT AND GLOBALY *** EVERONE ,SO WE CANT EAT ?? *** U ****
-
Ryan Stinson
(@ryanstinson) reported
Yesterday I decided to move my modem/router to get better coverage. I turn it on and now lights just flash. @Shawhelp tells me there’s an outage but their site says nothing. What are you supposed to do when you wfh and heavily depend on it??