Shaw

Shaw Outage Report in Westmount, Metro Vancouver Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Westmount, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Westmount and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Westmount, Metro Vancouver Regional District, British Columbia 11/14/2025 10:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Westmount, Metro Vancouver Regional District, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby and North Vancouver.

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City Problem Type Report Time
CanadaVancouver E-mail
CanadaVancouver Internet
CanadaBurnaby E-mail
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Westmount, British Columbia

Latest outage, problems and issue reports in Westmount and nearby locations:

  • regattabred Mark Thirtle (@regattabred) reported from North Vancouver, British Columbia

    So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

  • megamouthtweets Barb Snelgrove (@megamouthtweets) reported from Vancouver, British Columbia

    Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

  • AliceTheAlice1 Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia

    @GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

  • ashishdani ashishdani (@ashishdani) reported from Vancouver, British Columbia

    @Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

  • vinifico Sean Calder (@vinifico) reported from Vancouver, British Columbia

    Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

  • Aanshik1 aanshik1 (@Aanshik1) reported from Vancouver, British Columbia

    @Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

  • gamcphee Graham Mcphee (@gamcphee) reported from Burnaby, British Columbia

    @Shawhelp Many problems with television reception . All day.

  • theMediaChick Crystal (@theMediaChick) reported from Vancouver, British Columbia

    @Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

  • sophiestraith Sophie Straith (@sophiestraith) reported from Westmount, British Columbia

    Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺

  • hcartet Janet George (@hcartet) reported from North Vancouver, British Columbia

    I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

  • ChrisCScott Christopher Scott (@ChrisCScott) reported from Burnaby, British Columbia

    @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

  • Stevenwu53 Steven Wu (@Stevenwu53) reported from Vancouver, British Columbia

    @Shawhelp wifi down it will not let me login

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

  • Westjet007 Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • AliceTheAlice1 Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia

    @ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp lol stand corrected, as have your internet 300 Service.

  • kimc555 Kim Coleman (@kimc555) reported from North Vancouver, British Columbia

    Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

  • SarahBraim Stylebysarahbraim (@SarahBraim) reported from Vancouver, British Columbia

    @ShawInfo your service is horrible

  • ulilaue Uli Laue (@ulilaue) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in East Van

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Vancity_AC AdrianC (@Vancity_AC) reported from Coquitlam, British Columbia

    .@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.

  • ThoseRugbyGuys Those Rugby Guys (@ThoseRugbyGuys) reported

    @Shawhelp great job kids, near 24 hours no service. 1 day pay lost. How many more before I lose my job? No info from support. Really happy I upgraded my service and signed up for Shaw mobile 2 days ago. @TELUS needs to get service to scotch creek bc. Shaw is failing.

  • MichelleNearing 🇨🇦 Michelle Nearing 🇨🇦 (@MichelleNearing) reported

    @Shawhelp is the internet down in Sparwood, BC? I have no TV or internet.

  • MentalPuck SRAM (@MentalPuck) reported

    @Shawhelp I need some info as to why service in cloverdale BC is down

  • CanucksScottRd Sunny ☀️ (@CanucksScottRd) reported

    @Shawhelp pathetic service, no wifi or nothing all day due to a down pole in Cloverdale. How long does it take to repair this. Using data, can’t do any work today. Just pathetic

  • aaniaz Ahmad Niaz (@aaniaz) reported

    @Shawhelp Hello, any update on the Shaw outage I have been experiencing since 6am this morning in Cloverdale area of Surrey? Your support website indicates that there has been crews on-site at 11am but no updates since then; please let me know if there is any ETA, thank you 🙏🏽

  • gordondallas_ Gordon Dallas (@gordondallas_) reported

    @ShawHelp Pretty crazy how there has been a complete service loss in Cloverdale all day from a downed pole with barely any updates... just pathetic. Need to get on telus asap.

  • thesuburbandad Benjie Ramos (@thesuburbandad) reported

    @Shawhelp The length of this outage is unacceptably long. Would we expect a credit to the customers affected?

  • FrostedSiren 🏳️‍🌈🧜‍♀️ Katelynn/Lauren (She/They) (@FrostedSiren) reported

    @Shawhelp Kinda serious. My sister has classwork she has to submit by tonight. Scheduled maintenance stopped her from putting it in last night. Is there an ETA on this? The last update was 11 AM & the internet has been basically down for 12 hours now.

  • WalterJB16 Walter JB (@WalterJB16) reported

    @Shawhelp My PVR (a couple years old) needs frequent rebooting: about once a week. Otherwise there is HUGE lag with the remote: up to 15 or more seconds before there is any response. As well, it frequently mutes sound when hitting Play after a Pause. TWO YEARS of this crap.