Shaw Outage Report in Westmount, Metro Vancouver Regional District, British Columbia

@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

@Shawhelp hi i wonder i always has problem with my bills

@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

@Shawhelp is there a service issue I’m Vancouver? My internet is out...

Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

@Shawhelp You guys said you call me in the next 24 hours it's been 25 from your customer service manager do you think they're going to call me? Should I wait by my phone? Why have you not called me

@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

@Shawhelp Is there an outage at UBC?

@Shawhelp My Shaw is down in North Burnaby 😢

At this point it might well be less inconvenient to tweet @Shawhelp whenever their TV signal _is_ working.

@Shawhelp Down in Edmonton too for at least 10-15 mins now.

@Shawhelp cable down in Summerland....intermittent connectivity

@Shawhelp shaw tv is down it seems in multiple areas including my home. No channels available and the boxes are selecting random ones to find a signal. Long wait times right now with support.

So impressed that I'm paying 2k a year for a service that fails at least 2x a week. @Shawhelp... Want to explain why my internet is fine, you have no outages listed, but after fully power cycling all boxes, I'm staring at a working guide with no loading channels?

@Shawhelp Any TV service problems?

@Shawhelp in every channel I get: “ sorry, we’re having some trouble. Please try playing this program again. Still having trouble? Try another channel”

@Shawhelp TV seems to be down in Winnipeg. Internet works though. Have rebooted modem and all three xi6 boxes. Still no channels working.

@Shawhelp any issues with tv service in SE Calgary ?