Shaw Outage Report in Westmount, Metro Vancouver Regional District, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Westmount, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Westmount and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (17%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (1%)
Live Outage Map Near Westmount, Metro Vancouver Regional District, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Burnaby |
TV | |
| Vancouver |
Total Blackout | |
| Burnaby |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Westmount, British Columbia
Latest outage, problems and issue reports in Westmount and nearby locations:
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Steven Wu
(@Stevenwu53) reported
from
Vancouver, British Columbia
@Shawhelp wifi down it will not let me login
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Susan Parker
(@docsparker) reported
from
Vancouver, British Columbia
@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!
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Craig Minielly
(@craigminielly) reported
from
Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
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Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
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Jennifer West
(@Westjet007) reported
from
Vancouver, British Columbia
I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.
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Crystal
(@theMediaChick) reported
from
Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
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SuzieCanuck🇨🇦
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out
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Tiffany Kalanj
(@TiffanyKalanj) reported
from
Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
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Graham Mcphee
(@gamcphee) reported
from
Burnaby, British Columbia
@Shawhelp Many problems with television reception . All day.
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Uli Laue
(@ulilaue) reported
from
Vancouver, British Columbia
@Shawhelp is there an outage in East Van
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Janet George
(@hcartet) reported
from
North Vancouver, British Columbia
I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.
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Sophie Straith
(@sophiestraith) reported
from
Westmount, British Columbia
Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺
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Alice, The Alice
(@AliceTheAlice1) reported
from
Burnaby, British Columbia
@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.
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Sean Calder
(@vinifico) reported
from
Vancouver, British Columbia
Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp
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Mark Thirtle
(@regattabred) reported
from
North Vancouver, British Columbia
So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.
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ashishdani
(@ashishdani) reported
from
Vancouver, British Columbia
@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!
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Kim Coleman
(@kimc555) reported
from
North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
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Christopher Scott
(@ChrisCScott) reported
from
Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
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Barb Snelgrove
(@megamouthtweets) reported
from
Vancouver, British Columbia
Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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2TeslaDave
(@davidgiddings) reported
@Shawhelp milner heights subdivision (Vesta) 72nd Ave & 209 area Langley has been down over 12-16 hours. Any idea why? Are you aware of this?
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Jack Jump
(@Just2AvoidCrap) reported
@Shawhelp That's not my question. If I move out of a Shaw Mobile eligible area (for example, move from Vancouver to Squamish), will SHAW cancel my service?
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Kerry Thomason
(@KerryThomason10) reported
@ShawInfo on android phone. How can I cancel scheduled programming using blue curve TV app
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Ojas Joshi
(@ojas_joshi) reported
As someone who has worked in a customer service call centre, I know what it takes to provide good service. Frankly, it doesn't take much. @Shawhelp you should be ashamed and embarrassed. #shawcable #unhappycustomer #CustomerService
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A Respected Man
(@AFatNigga1) reported
@Shawhelp please fix your internet in Marathon. It’s been hours without it
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Dennis Koch
(@DennisKoch10) reported
@ShawInfo Telus anyone? Our bldg just got new @TELUS fibre installed and @ShawInfo is starting to take advantage of their customer base. News. We can still leave. Two days short of when they know I pay accordingly? Not acceptable. #YEG #YYC No personal customer service is not acceptable.
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GrimBunnyTTV
(@GrimBunny5) reported
Shaw Internet is literally the worst for gaming. Shaw internet being ****** per usual. Ended up costing me even more ranked points and I now have a 1 hour ban. Can @ShawInfo recommend me an internet service provider that actually works? #ShawInternet
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Kim
(@kjr_designs) reported
@Shawhelp any eta on when the outage in Winnipeg (Fort Garry) will be resolved?
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JP Sandhu
(@jpsandhu79) reported
from
Calgary, Alberta
Hey @Shawhelp any idea how long this outage will be in central Calgary? Not many customers pay in cash anymore and debit/credit machine don’t work without internet.
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173
(@Chubbicorn173) reported
@Shawhelp hi, I’m in southern Calgary and I’m getting regular internet service but not 5G, have reset the router and same situation. Is there a reason for this?