Shaw outages and service status in Ganges, British Columbia

Problems in the last 24 hours in Ganges, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Ganges, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Ganges, British Columbia

The most recent Shaw outage reports came from the following cities: Duncan, and Cobble Hill.

City	Problem Type	Report Time
Duncan	TV	14 days ago
Duncan	E-mail	14 days ago
Cobble Hill	Internet	15 days ago
Duncan	Phone	2 months ago
Duncan	Total Blackout	3 months ago
Cobble Hill	E-mail	4 months ago

Community Discussion

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Shaw Issues Reports Near Ganges, British Columbia

Latest outage, problems and issue reports in Ganges and nearby locations:

• 
  Doreen (@p39mom) reported 1 minute ago from Pender Island, British Columbia

  @Shawhelp Many thanks. My daughter isn’t on twitter but operates Our Little Flower Company in GRanville Island Market. I said I would contact you. Their internet has been down about 2 hours and they cannot use their POS system. Her contact number is 604-816-9753 if you can help them out

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 5 minutes ago from Ganges, British Columbia

  Now of course it’s this shady as **** SSI @shawhelp rep that’s asking for this money, that was never agreed on before. So yeah...we’re starting to think this is a bribe. What are you going to do about this @shawhelp? Pretty sure this is illegal. Anyone else ever had this issue?

• 
  Christopher Woudstra (@ES_Studios) reported 6 minutes ago from Pender Island, British Columbia

  @Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

• 
  Jordan kihn (@Jkihn09) reported 16 minutes ago from Duncan, British Columbia

  @Shawhelp slid into the dms. Having issues with a bunch of channels not working

• 
  Nicholas Evans (@Big_Nick92) reported 25 minutes ago from Duncan, British Columbia

  @Shawhelp just have a question a couple months ago upgraded to fiber gig l but after the slow internet issue that you guys were having recently my latency on my Xbox it went up to 81ms and it was only 39ms before

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 30 minutes ago from Ganges, British Columbia

  @sadsirensong @MsYouDoYou @Shawhelp I will say that we agreed on a price in September. It was never 5K and we knew they would have to run poles and cables. But Scott hounds this woman to get any info and she changes the price each time. And now she’s quoting 5K with no basis and it’s been 5 months and nothing.,.

• 
  Bill Perry (@Captnwilly) reported 34 minutes ago from Ganges, British Columbia

  @Shawhelp For over a week now I have had problems with the TV pixelating and the sound cracking. Have had a online chat and a telephone call. The telephone call got cut off but nobody called back. Any suggestions.

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 48 minutes ago from Ganges, British Columbia

  Do you know how damn frustrating this has been @Shawhelp ? And that every time we try to speak to a superior, she won’t let us. That she’s been dicking us around since September 10th. Changing the price on a whim. Promising to get things done, never doing so. Now a $5K bribe...

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 52 minutes ago from Ganges, British Columbia

  We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

• 
  Doreen (@p39mom) reported 55 minutes ago from Pender Island, British Columbia

  @Shawhelp Hello Shaw, I’m on Pender Island on Magic Lake and my wifi isn’t working and hasn’t been all day. It has been spotty for the last few days. I believe you are aware there is a problem but could you update me when it will be repaired.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prof A. Tomaszewski 🇨🇦 (@ProfTomski) reported 4 minutes ago

  @Shawhelp Internet outage in Christina Lake BC Interior???

• 
  JonyDice (@mefisto82) reported 4 minutes ago

  @Shawhelp your service just sucks!! The worst experience in my life I had to face from house to my office and I faced issues in connexion every day my internet drops...Can you fix the modem?? Who Can I talk to change the useless modem?

• 
  mr kaswa (@mrkaswa) reported 5 minutes ago

  And again, the @shawhelp internet TV box which is "top of the line with the latest software" drops the signal and can't get it back without my intervention.

• 
  Cinnamon (@Cinnamo02380678) reported 11 minutes ago

  @Shawhelp @ShawInfo your channel is pixilating again. This time its SN360. Feel free to look after this issue

• 
  mr kaswa (@mrkaswa) reported 12 minutes ago

  @Shawhelp I've had to provide the DM with an account number virtually every time only to then be asked for it again by the support person after that. Fair enough re the different types of equipment.

• 
  Don Bongo (@DonBongo16) reported 16 minutes ago

  @ShawInfo is internet down in Vancouver? I’ve been out for almost an hour

• 
  Bryan Leitch (@Bryan_Leitch) reported 17 minutes ago

  @Shawhelp @SinatraSoul Pretty condescending customer service here. I’ve had BlueCurve for over 2 years now and half your channels were in SD until only 4 months ago when you finally upgraded them.

• 
  Trevor Z (@TrevorTheNerd) reported 19 minutes ago

  @Shawhelp had years of acceptable connection uptime with you but over the last week I've had tons of issues, modem replaced twice, techs coming on both weekend days, and now it dropped again during a work meeting. Now the webchat won't load. What's going on? In New Westminster

• 
  15C5U6x542E5Jr1 (@J9S6ag6DjLsuhzL) reported 21 minutes ago

  @Shawhelp how do i get in touch with tech support?

• 
  Janette Scott 🇨🇦 (@winemgr) reported 24 minutes ago

  @Shawhelp It’s only channel doing this so what about the signal?