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Shaw outages and service status in Pender Island, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in Pender Island, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Pender Island, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 54% Internet (54%)
  • 18% TV (18%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Live Outage Map Near Pender Island, British Columbia

The most recent Shaw outage reports came from the following cities: Sidney.

CityProblem TypeReport Time
Sidney Internet 14 days ago
Sidney E-mail 14 days ago
Sidney E-mail 14 days ago
Sidney Phone 2 months ago
Sidney TV 3 months ago
Sidney TV 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Pender Island, British Columbia

Latest outage, problems and issue reports in Pender Island and nearby locations:

  • Captnwilly
    Bill Perry (@Captnwilly) reported from Ganges, British Columbia

    @Shawhelp For over a week now I have had problems with the TV pixelating and the sound cracking. Have had a online chat and a telephone call. The telephone call got cut off but nobody called back. Any suggestions.

  • ES_Studios
    Christopher Woudstra (@ES_Studios) reported from Pender Island, British Columbia

    @Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

  • MetalBlonde
    Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    Now of course it’s this shady as **** SSI @shawhelp rep that’s asking for this money, that was never agreed on before. So yeah...we’re starting to think this is a bribe. What are you going to do about this @shawhelp? Pretty sure this is illegal. Anyone else ever had this issue?

  • p39mom
    Doreen (@p39mom) reported from Pender Island, British Columbia

    @Shawhelp Many thanks. My daughter isn’t on twitter but operates Our Little Flower Company in GRanville Island Market. I said I would contact you. Their internet has been down about 2 hours and they cannot use their POS system. Her contact number is 604-816-9753 if you can help them out

  • swonder77
    Steve (@swonder77) reported from Sidney, British Columbia

    @Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

  • MetalBlonde
    Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

  • swonder77
    Steve (@swonder77) reported from North Saanich, British Columbia

    @Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

  • MetalBlonde
    Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    Do you know how damn frustrating this has been @Shawhelp ? And that every time we try to speak to a superior, she won’t let us. That she’s been dicking us around since September 10th. Changing the price on a whim. Promising to get things done, never doing so. Now a $5K bribe...

  • laurelcmc
    Laurel McIntyre (@laurelcmc) reported from Sidney, British Columbia

    @Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

  • MetalBlonde
    Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    @sadsirensong @MsYouDoYou @Shawhelp I will say that we agreed on a price in September. It was never 5K and we knew they would have to run poles and cables. But Scott hounds this woman to get any info and she changes the price each time. And now she’s quoting 5K with no basis and it’s been 5 months and nothing.,.

  • p39mom
    Doreen (@p39mom) reported from Pender Island, British Columbia

    @Shawhelp Hello Shaw, I’m on Pender Island on Magic Lake and my wifi isn’t working and hasn’t been all day. It has been spotty for the last few days. I believe you are aware there is a problem but could you update me when it will be repaired.

  • IanGFoss
    Ian Foss (@IanGFoss) reported from Sidney, British Columbia

    Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Fermitthakrog8
    Lance Leonard (@Fermitthakrog8) reported

    @Shawhelp That isnt wifi... it is your mobile network connection.

  • J_L_Nelson
    John Nelson (@J_L_Nelson) reported

    @Shawhelp experiencing a service outage in Strathcona neighborhood in Edmonton. Help?

  • susanknight
    Susan Knight (@susanknight) reported

    Hey @Shawhelp our 5G has vanished and the TV no longer sees the internet.. we keep rebooting but nada.. can you help before my husband throws the modem off the roof?

  • 2016humanrace
    unicorns (@2016humanrace) reported

    @Shawhelp webmail sends email back to sender as undeliverable even though my wife and I still can send receive our emails but her workplace sends her important documents to sign.we were told by yr tech support chat nothing more he could do

  • jimmybluec
    Jim Clark (@jimmybluec) reported

    @ShawInfo Gig+Fibre. Worst product, worst service, new gateway no help. Calls not returned. Zoom calls freeze, unstable internet message. Search starts with "no internet," then "connection restored". Supposedly temporary line was installed, down speed dropped 370mbps average.

  • Corey_M_J
    CJ (@Corey_M_J) reported

    @Shawhelp ETA for restoring internet service for West St. Paul, MB? It's been out since 11:23am. I cannot work from home without service.

  • brvdv35
    Brvdv35 (@brvdv35) reported

    @Shawhelp Im literally trying to study for an exam right now and your ****** wifi cut out. Seriously?!

  • truebusterflash
    busterflash (@truebusterflash) reported

    @Shawhelp Where? I sign in and can’t find it.

  • akaNanette
    Naneki (she/her) (@akaNanette) reported

    @Shawhelp any idea how long this outage is going to last in SE Edmonton? It's making WFH difficult. 😐

  • L_Whiting
    Larry Whiting (@L_Whiting) reported

    @Shawhelp Well it got my VEVO going for about 4 songs, then bit the dust again, now not working again.