Shaw outages and service status in Pender Island, British Columbia

Problems in the last 24 hours in Pender Island, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Pender Island, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Pender Island, British Columbia

The most recent Shaw outage reports came from the following cities: Sidney.

City	Problem Type	Report Time
Sidney	Internet	14 days ago
Sidney	E-mail	14 days ago
Sidney	E-mail	14 days ago
Sidney	Phone	2 months ago
Sidney	TV	3 months ago
Sidney	TV	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Pender Island, British Columbia

Latest outage, problems and issue reports in Pender Island and nearby locations:

• 
  Bill Perry (@Captnwilly) reported 15 minutes ago from Ganges, British Columbia

  @Shawhelp For over a week now I have had problems with the TV pixelating and the sound cracking. Have had a online chat and a telephone call. The telephone call got cut off but nobody called back. Any suggestions.

• 
  Christopher Woudstra (@ES_Studios) reported 20 minutes ago from Pender Island, British Columbia

  @Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 22 minutes ago from Ganges, British Columbia

  Now of course it’s this shady as **** SSI @shawhelp rep that’s asking for this money, that was never agreed on before. So yeah...we’re starting to think this is a bribe. What are you going to do about this @shawhelp? Pretty sure this is illegal. Anyone else ever had this issue?

• 
  Doreen (@p39mom) reported 22 minutes ago from Pender Island, British Columbia

  @Shawhelp Many thanks. My daughter isn’t on twitter but operates Our Little Flower Company in GRanville Island Market. I said I would contact you. Their internet has been down about 2 hours and they cannot use their POS system. Her contact number is 604-816-9753 if you can help them out

• 
  Steve (@swonder77) reported 25 minutes ago from Sidney, British Columbia

  @Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 30 minutes ago from Ganges, British Columbia

  We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

• 
  Steve (@swonder77) reported 37 minutes ago from North Saanich, British Columbia

  @Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 47 minutes ago from Ganges, British Columbia

  Do you know how damn frustrating this has been @Shawhelp ? And that every time we try to speak to a superior, she won’t let us. That she’s been dicking us around since September 10th. Changing the price on a whim. Promising to get things done, never doing so. Now a $5K bribe...

• 
  Laurel McIntyre (@laurelcmc) reported 52 minutes ago from Sidney, British Columbia

  @Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 54 minutes ago from Ganges, British Columbia

  @sadsirensong @MsYouDoYou @Shawhelp I will say that we agreed on a price in September. It was never 5K and we knew they would have to run poles and cables. But Scott hounds this woman to get any info and she changes the price each time. And now she’s quoting 5K with no basis and it’s been 5 months and nothing.,.

• 
  Doreen (@p39mom) reported 59 minutes ago from Pender Island, British Columbia

  @Shawhelp Hello Shaw, I’m on Pender Island on Magic Lake and my wifi isn’t working and hasn’t been all day. It has been spotty for the last few days. I believe you are aware there is a problem but could you update me when it will be repaired.

• 
  Ian Foss (@IanGFoss) reported 59 minutes ago from Sidney, British Columbia

  Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lance Leonard (@Fermitthakrog8) reported 6 minutes ago

  @Shawhelp That isnt wifi... it is your mobile network connection.

• 
  John Nelson (@J_L_Nelson) reported 8 minutes ago

  @Shawhelp experiencing a service outage in Strathcona neighborhood in Edmonton. Help?

• 
  Susan Knight (@susanknight) reported 12 minutes ago

  Hey @Shawhelp our 5G has vanished and the TV no longer sees the internet.. we keep rebooting but nada.. can you help before my husband throws the modem off the roof?

• 
  unicorns (@2016humanrace) reported 12 minutes ago

  @Shawhelp webmail sends email back to sender as undeliverable even though my wife and I still can send receive our emails but her workplace sends her important documents to sign.we were told by yr tech support chat nothing more he could do

• 
  Jim Clark (@jimmybluec) reported 16 minutes ago

  @ShawInfo Gig+Fibre. Worst product, worst service, new gateway no help. Calls not returned. Zoom calls freeze, unstable internet message. Search starts with "no internet," then "connection restored". Supposedly temporary line was installed, down speed dropped 370mbps average.

• 
  CJ (@Corey_M_J) reported 19 minutes ago

  @Shawhelp ETA for restoring internet service for West St. Paul, MB? It's been out since 11:23am. I cannot work from home without service.

• 
  Brvdv35 (@brvdv35) reported 23 minutes ago

  @Shawhelp Im literally trying to study for an exam right now and your ****** wifi cut out. Seriously?!

• 
  busterflash (@truebusterflash) reported 24 minutes ago

  @Shawhelp Where? I sign in and can’t find it.

• 
  Naneki (she/her) (@akaNanette) reported 24 minutes ago

  @Shawhelp any idea how long this outage is going to last in SE Edmonton? It's making WFH difficult. 😐

• 
  Larry Whiting (@L_Whiting) reported 26 minutes ago

  @Shawhelp Well it got my VEVO going for about 4 songs, then bit the dust again, now not working again.