Shaw Outage Report in North Saanich, British Columbia

Problems in the last 24 hours in North Saanich, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Saanich, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (54%)
• TV (19%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near North Saanich, British Columbia

The most recent Shaw outage reports came from the following cities: Sidney, Cobble Hill, Shawnigan Lake, and Saanichton.

City	Problem Type	Report Time
Sidney	Internet	10 days ago
Sidney	E-mail	10 days ago
Sidney	E-mail	10 days ago
Cobble Hill	Internet	11 days ago
Shawnigan Lake	TV	16 days ago
Saanichton	Internet	24 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near North Saanich, British Columbia

Latest outage, problems and issue reports in North Saanich and nearby locations:

• 
  Ian holt (@holtyny) reported 2 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Mike Richter (@mrichter37) reported 5 minutes ago from Mill Bay, British Columbia

  @Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

• 
  Christopher Woudstra (@ES_Studios) reported 8 minutes ago from Pender Island, British Columbia

  @Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

• 
  Ian Foss (@IanGFoss) reported 9 minutes ago from Sidney, British Columbia

  Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

• 
  David Kettlewell (@dbkettlewell) reported 9 minutes ago from Central Saanich, British Columbia

  @Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

• 
  Doreen (@p39mom) reported 12 minutes ago from Pender Island, British Columbia

  @Shawhelp Many thanks. My daughter isn’t on twitter but operates Our Little Flower Company in GRanville Island Market. I said I would contact you. Their internet has been down about 2 hours and they cannot use their POS system. Her contact number is 604-816-9753 if you can help them out

• 
  Evan Leeson (@EvanLeeson) reported 14 minutes ago from Saanich, British Columbia

  @Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

• 
  Evan Leeson (@EvanLeeson) reported 15 minutes ago from Saanich, British Columbia

  @Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

• 
  E C O L O F T Y your #1 green insulation solution (@Ecolofty) reported 22 minutes ago from Central Saanich, British Columbia

  @ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

• 
  Mike Richter (@mrichter37) reported 30 minutes ago from Mill Bay, British Columbia

  @Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

• 
  Doreen (@p39mom) reported 31 minutes ago from Pender Island, British Columbia

  @Shawhelp Hello Shaw, I’m on Pender Island on Magic Lake and my wifi isn’t working and hasn’t been all day. It has been spotty for the last few days. I believe you are aware there is a problem but could you update me when it will be repaired.

• 
  patrickseward (@PatrickSeward) reported 33 minutes ago from Saanich, British Columbia

  @Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

• 
  Mike Richter (@mrichter37) reported 39 minutes ago from Mill Bay, British Columbia

  @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

• 
  Cindy Andrie 🏳️‍🌈 (@candrie) reported 41 minutes ago from Saanich, British Columbia

  Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

• 
  Steve (@swonder77) reported 42 minutes ago from Sidney, British Columbia

  @Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

• 
  Laurel McIntyre (@laurelcmc) reported 43 minutes ago from Sidney, British Columbia

  @Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

• 
  Ty_soup (@tysoup) reported 45 minutes ago from Saanich, British Columbia

  @Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

• 
  Steve (@swonder77) reported 55 minutes ago from North Saanich, British Columbia

  @Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

• 
  Mike Richter (@mrichter37) reported 60 minutes ago from Mill Bay, British Columbia

  @Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wisdom (@ASAP_N0_Rocky) reported 6 minutes ago

  If anyone needs internet please do yourself a solid and AVOID @ShawInfo @shawhelp the service is horrible and pathetic

• 
  Nevin Thompson (@NevinThompson) reported 6 minutes ago

  @Shawhelp any outage reported in Red Deer?

• 
  Pablo Ventura (@PIPIL503) reported 8 minutes ago

  @Shawhelp outage in River Heights area? My internet entirely down.

• 
  John (@carboni157) reported 9 minutes ago

  @rojwild @Shawhelp How’s ‘Large & In Charge’ has he got down off the ledge

• 
  Duncan Ketcheson 🍥 (@DuncanKetcheson) reported 10 minutes ago

  @ConcreteJesus54 @Shawhelp bro please help my guy out this is nuts and has been happening for months, he isn't the account holder for the household but yikes dude

• 
  Chris (@Chris27772374) reported 10 minutes ago

  @Shawhelp worst support service ever. Outages? Can’t find them. Chat.. slowest response from agent ever.. literally stalling the chat. Phone.. automatic hang up after 15 minutes..

• 
  Kara Bagshaw-Sather (@KaraBagshaw) reported 16 minutes ago

  @Shawhelp my senior parents (in their 80s) have been struggling since March 18 with a conversion from Telus to Shaw. My Dad has spent over 30 hours on the phone with various Shaw technicians. This needs to be escalated and resolved immediately. Help!

• 
  °★·.☆.·NitaC·.☆.·★° (@Nita_C) reported 18 minutes ago

  @ronthetron @Shawhelp Ah, okay! Good to know I'm not the only one having issues. I hope they fix it soon!

• 
  Becker Design & Media (@BrynB) reported 25 minutes ago

  @Shawhelp hey Shaw, internet’s been down all morning in West Vancouver. What’s the deal?

• 
  Jake (@failb8) reported 31 minutes ago

  I don’t know why but it appears once again this month my internet has gone down through @ShawInfo. This is extremely frustrating while trying to do final projects in school and just overall live my life.