Shaw Outage Report in North Saanich, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in North Saanich, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in North Saanich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (66%)
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Wi-fi (11%)
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TV (9%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near North Saanich, British Columbia
The most recent Shaw outage reports came from the following cities: Sidney, Shawnigan Lake and Cowichan Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Sidney |
Total Blackout | |
| Shawnigan Lake |
Wi-fi | |
| Cowichan Bay |
Internet | |
| Sidney |
TV | |
| Sidney |
Internet | |
| Sidney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near North Saanich, British Columbia
Latest outage, problems and issue reports in North Saanich and nearby locations:
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David Kettlewell
(@dbkettlewell) reported
from
Central Saanich, British Columbia
@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!
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Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
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Ian holt
(@holtyny) reported
from
Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Doreen
(@p39mom) reported
from
Pender Island, British Columbia
@Shawhelp Hello Shaw, I’m on Pender Island on Magic Lake and my wifi isn’t working and hasn’t been all day. It has been spotty for the last few days. I believe you are aware there is a problem but could you update me when it will be repaired.
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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Evan Leeson
(@EvanLeeson) reported
from
Saanich, British Columbia
@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Doreen
(@p39mom) reported
from
Pender Island, British Columbia
@Shawhelp Many thanks. My daughter isn’t on twitter but operates Our Little Flower Company in GRanville Island Market. I said I would contact you. Their internet has been down about 2 hours and they cannot use their POS system. Her contact number is 604-816-9753 if you can help them out
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
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Christopher Woudstra
(@ES_Studios) reported
from
Pender Island, British Columbia
@Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
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Evan Leeson
(@EvanLeeson) reported
from
Saanich, British Columbia
@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ocean Park Nancy🇨🇦 🏒🥅
(@Nancy_Simonetta) reported
@Shawhelp Is there a problem with CNN in Surrey, BC today? The channel keeps going blank for a few seconds. I have re-booted the box and it hasn't helped.
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Stacey Rae Images
(@StaceyRaeAins) reported
from
Coalhurst, Alberta
@Shawhelp @tjtolley Having issues in COALHURST too, tried all troubleshooting steps
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Andy S
(@astephen008) reported
@ShawInfo are they any cheaper tv and/or internet packages for ukrainian refugees? There's 2 families moving into our building and I'm just trying to get information to help them out.
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LallyA
(@LallyAd) reported
@Shawhelp Hey shaw I’m still having internet issues even after the tech came was wondering if you guys can give some sort of credit for it thanks:)
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Kiana
(@KianascottKiana) reported
@Shawhelp @Bwalker1393 Is there an outage with wifi for east Kildonan area im Connected with out wifi and reset the router 2 times
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Paul Michna
(@MichnaPaul) reported
@Shawhelp I have rebooted it twice and get the following message: "Error 64417 We encountered an error loading Shaw on Demand. We are currently experiencing temporary problems with VOD. Please try again later."
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John Khtaria
(@stea1thbear) reported
@TELUSsupport Been trying to get internet with @telus for almost a month and team to connect my fiber line was supposed to show up today but never did. Do I need to go to @Shawhelp
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Kashyyk
(@Kashyyk) reported
@Shawhelp my internet is down. I tried unplugging the router (60sec) and plugging it back in. I checked and my last bill was paid in full. My phone connects to wifi but it has no internet. My neighbor next door has Shaw and theirs is working. Why don't I have internet?
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THE_PiratePrincess™
(@pirate4princess) reported
@Shawhelp How long will the outage in Northwest Edmonton last?
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Marc Allarie
(@MarcAllarie) reported
@Shawhelp Hi. Digital TV signal is weak in Winnipeg. 03090 error keeps.poping up.