Shaw Outage Report in North Saanich, British Columbia

@Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@Shawhelp Bluecurve appears to be down in a few places around town. What happened?

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@Shawhelp My Shaw is down in North Burnaby 😢

At this point it might well be less inconvenient to tweet @Shawhelp whenever their TV signal _is_ working.

@Shawhelp Down in Edmonton too for at least 10-15 mins now.

@Shawhelp cable down in Summerland....intermittent connectivity

@Shawhelp shaw tv is down it seems in multiple areas including my home. No channels available and the boxes are selecting random ones to find a signal. Long wait times right now with support.

So impressed that I'm paying 2k a year for a service that fails at least 2x a week. @Shawhelp... Want to explain why my internet is fine, you have no outages listed, but after fully power cycling all boxes, I'm staring at a working guide with no loading channels?

@Shawhelp Any TV service problems?

@Shawhelp in every channel I get: “ sorry, we’re having some trouble. Please try playing this program again. Still having trouble? Try another channel”

@Shawhelp TV seems to be down in Winnipeg. Internet works though. Have rebooted modem and all three xi6 boxes. Still no channels working.

@Shawhelp any issues with tv service in SE Calgary ?