Shaw Outage Report in Sidney, British Columbia

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

@FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

@Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

@Shawhelp Bluecurve appears to be down in a few places around town. What happened?

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

@ShawInfo restore internet in #WalnutGrove #Langley. People have online exams, assignments, and need the internet. I called customer service 6 times yesterday and nobody knew anything. Never expected Shaw to be so slow in repairing our connectivity. I will change to Telus now.

@Shawhelp -No Internet/phone/TV service in Walnut Grove-Langley since noon yesterday. This is insane. What is going on? This is becoming a regular occurance for Shaw services in this community.

@Shawhelp What's the status for the outage in Langley BC yesterdays link to the update page isn't working any more.

@Shawhelp Thank you. I'll wait until the service comes back up and then contact you.

It seems like the @bchydro outage from the fire Monday night is fixed 🙌🏼. Now hopefully we can get @Shawhelp working and be back to 100% #LangleyBC #greatwork

@Shawhelp Completely unacceptable, and your website doesn't indicate an ETA as to when we can expect services back online. High rates and poor service from you guys time and time again.

@Shawhelp any reported internet outage in burquitlam area?

@ThatIndianArmy1 @ShawInfo Shaw is the worst. Third World quality service in Walnut Grove. @ShawInfo

@NEWS1130 @ShawInfo @Shawhelp This Shaw outage is the third major outage that we've experienced in the last month. Why would a single fire cripple all Shaw services? Completely unacceptable.... Especially when people are working from home and cannot access anything externally!

@ThatIndianArmy1 @Shawhelp The BC Hydro outage seemed to have disappeared at 9:00 am.