Shaw Outage Report in Sidney, British Columbia
Problems detected
Users are reporting problems related to: internet, tv and total blackout.
The latest reports from users having issues in Sidney come from postal codes V8L.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Sidney, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Sidney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 17: Problems at Shaw
Shaw is having issues since 06:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (17%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Sidney, British Columbia
The most recent Shaw outage reports came from the following cities: Sidney and Saanichton.
| City | Problem Type | Report Time |
|---|---|---|
 Sidney |
Internet | |
| Saanichton |
Internet | |
| Sidney |
TV | |
| Sidney |
Internet | |
| Sidney |
TV | |
| Sidney |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Sidney, British Columbia
Latest outage, problems and issue reports in Sidney and nearby locations:
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David Kettlewell
(@dbkettlewell) reported
from
Central Saanich, British Columbia
@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
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Christopher Woudstra
(@ES_Studios) reported
from
Pender Island, British Columbia
@Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?
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Evan Leeson
(@EvanLeeson) reported
from
Saanich, British Columbia
@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Ian holt
(@holtyny) reported
from
Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
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KTKCAD
(@KTKCAD) reported
from
Saanich, British Columbia
@FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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Evan Leeson
(@EvanLeeson) reported
from
Saanich, British Columbia
@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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Lisa Anderson🇨🇦🏳️🌈
(@deaftravel) reported
from
Saanich, British Columbia
@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Its Better This Way
(@LifeIsAHwy83) reported
@Shawhelp Where can find outage information? I’m in southern Alberta and it appears Shaw Cable is down. Any help?
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Viperz | ZULU VIPER NOMAD
(@viperz1182) reported
******* @ShawInfo is thee worst internet ever! Always with thee service interruptions I’ve been with this company for 5 years and it’s been nothing but a headache
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Sylvie Micheals
(@windowsyls) reported
@Shawhelp nothing like having your scheduled tech show up, tell you he doesn't have time for you, and leave. Superb customer service there. No word from anyone as to when we'll have our service (that was cut off earlier than our scheduled upgrade) restored.
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Maverick ✈
(@faisalriaz) reported
@ShawInfo internet is down in NE Calgary AB. Over 3 hrs now
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EnixAlters
(@EnixAlters) reported
@Shawhelp Called today and now have had services started. Problem is, since we had to wait until Friday to activate, we missed any chance of internet for the weekend as you would not mail before so we would be ready. Now we wait until Monday for the tech show up and hope all good...
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Paa Solo
(@Papucci4real) reported
@nonny_mensah @ShawInfo It’s becoming the norm now, at almost 5 hours of outage
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🔴Jus My Bells 🎅🏻🎄🧑🏼🎄
(@fivefortweeting) reported
@Shawhelp Hi the tv modem we have isn’t working though and we are on Shaw. The tv goes on and off all through the night yesterday and this morning. So if you could fix it I would appreciate it very much.
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Manoj Mishra
(@bunty_mr) reported
@Shawhelp I've been trying to reach out to your person to disconnect my internet services but she's has not been contacted me yet. Do note I will NOT be paying any billing charges if you're not canceling my service.
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AA87 🇨🇦🇮🇪🇩🇪
(@AxiomA87) reported
Don’t waste time with @ShawInfo. Can’t or won’t help you with account issues. Uses your password to hand out to friends and family. In the span of 2 months I’ve had to delete over 60 Ip-Coam ****** relating to my account they could not explain or help getting rid.
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masked & vaxxed to the max (she/her)
(@atsirkp) reported
@Shawhelp hey. There seems to be a full outage at my home in YYC. is there a known outage or do I need to call tech support??