Shaw Outage Report in Sidney, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Sidney, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Sidney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (59%)
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TV (18%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sidney, British Columbia
The most recent Shaw outage reports came from the following cities: Shawnigan Lake, Saanichton and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Shawnigan Lake |
TV | |
| Saanichton |
Internet | |
| Sidney |
Phone | |
| Sidney |
TV | |
| Sidney |
TV | |
| Prospect Lake |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Sidney, British Columbia
Latest outage, problems and issue reports in Sidney and nearby locations:
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password
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Ty_soup
(@tysoup) reported
from
Saanich, British Columbia
@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!
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Christopher Woudstra
(@ES_Studios) reported
from
Pender Island, British Columbia
@Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?
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Doreen
(@p39mom) reported
from
Pender Island, British Columbia
@Shawhelp Hello Shaw, I’m on Pender Island on Magic Lake and my wifi isn’t working and hasn’t been all day. It has been spotty for the last few days. I believe you are aware there is a problem but could you update me when it will be repaired.
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Evan Leeson
(@EvanLeeson) reported
from
Saanich, British Columbia
@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.
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Steve
(@swonder77) reported
from
Sidney, British Columbia
@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬
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Ian holt
(@holtyny) reported
from
Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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David Kettlewell
(@dbkettlewell) reported
from
Central Saanich, British Columbia
@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!
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Steve
(@swonder77) reported
from
North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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Evan Leeson
(@EvanLeeson) reported
from
Saanich, British Columbia
@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst
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patrickseward
(@PatrickSeward) reported
from
Saanich, British Columbia
@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!
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E C O L O F T Y your #1 green insulation solution
(@Ecolofty) reported
from
Central Saanich, British Columbia
@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏
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Cindy Andrie 🏳️🌈
(@candrie) reported
from
Saanich, British Columbia
Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?
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Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
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Doreen
(@p39mom) reported
from
Pender Island, British Columbia
@Shawhelp Many thanks. My daughter isn’t on twitter but operates Our Little Flower Company in GRanville Island Market. I said I would contact you. Their internet has been down about 2 hours and they cannot use their POS system. Her contact number is 604-816-9753 if you can help them out
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Leonard Hessels
(@leonard_hessels) reported
@Shawhelp here we go again Phone support tells me In order for your equipment to work, pay more money #canicancelnow ?
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Laurel Padovani
(@padovani_laurel) reported
@Shawhelp Yes my husband did this yesterday , this is the first thing we do when having problems.
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Katrina Shade
(@KatrinaShade2) reported
Really @ShawInfo call Center is in Belize!! What’s wrong with providing employment to Canadians. Worst customer service ever #shawinfo #shawcommunications
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Amber
(@AisforAWSM) reported
@Shawhelp That sounded a bit snarky. I don't expect Shaw to connect every house for free. I'd assume outlet activation cost would be covered during initial service purchase/setup. Nobody ever told us we'd be charged $50/coax outlet if we wanted to move our devices around in our own home.
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Sunny White 🇦🇺🇨🇦
(@sunwhite63) reported
@Shawhelp Outage in Duncan? No internet/tv and have unplugged/plugged in modem. Unable to DM.
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Katrina Shade
(@KatrinaShade2) reported
@Shawhelp You have the worst customer service
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Lolo P🇨🇦🇨🇱🏳️🌈
(@LoloPino) reported
@Shawhelp the internet is down in our building. Several neighbours have tried restarting their modems but no signal. We are in #yyc #vicpark
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Ashton Nilsson
(@ashton_nilsson) reported
@Shawhelp is shaw down right now? i love in wpg mb and was playing games on ps4 but it said there’s a problem with the dns server, then checked and it’s not working on my ps4 but it is on the cable box. help
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Jay Kilgour
(@JMKilgour) reported
@seanybabes We generally have a full house Sundays for football. Definitely worth it if we knew we'd be open, or if we would get a refund for a **** down but @Shawhelp doesn't offer refunds on Sunday ticket in the case of a covid closure.
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Abdi Nino
(@AbdiNino_) reported
Making that switch to @TELUS 100% guarantee faster speeds and better customer service. @Shawhelp maybe you should learn something from your competitors