Shaw Outage in Sidney, British Columbia

@FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

@Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

@Shawhelp Bluecurve appears to be down in a few places around town. What happened?

Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…

Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

@Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@Shawhelp hi, I’m in southern Calgary and I’m getting regular internet service but not 5G, have reset the router and same situation. Is there a reason for this?

@Shawhelp any eta on when the outage in Winnipeg (Fort Garry) will be resolved?

@Shawhelp My internet has gone down again.!

@Shawhelp we’ve been having internet/wifi issues the past 24 hours or so. Any issues in south burnaby?

@Shawhelp please fix your internet in Marathon. It’s been hours without it

@Shawhelp milner heights subdivision (Vesta) 72nd Ave & 209 area Langley has been down over 12-16 hours. Any idea why? Are you aware of this?

@Shawhelp Any possibility of waiving some cancellations fees out of “good will” for a customer who’s been with you for 4 years and had to move back in with a roommate (who already has wifi) due to the price of living increasing?

@Shawhelp I've done this. I've selected a show scheduled to record, but there is no word CANCEL on the screen of my phone. No option to cancel is visible. Only more info is visible, click on that, no cancel option there either. The word CANCEL is not there.

@Shawhelp is there issues on certain channels? Pixelating on various channels but not continuously.

@ShawInfo Funny business model you have. Call today about reinstating my services for what I was offered before they were Disconnected. Told it was going to be $60 more per month because I was an existing customer and would rather have me switch to Telus for the next two years.