Shaw Outage in Sidney, British Columbia

@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

@Shawhelp hello. Having problems signing into email. Changed my password through myshaw, and now iPhone is saying incorrect password, when I enter the new updated password

@Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬

@Shawhelp 2 weeks now without Shaw open at our usual location . Sent 2 DM’s. Lousy service. So tried of using my data. 🤬

@ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

@Shawhelp the tech came today and gave me a new modem. The password they gave me isn’t working!! Help!!

@Shawhelp unfortunate mistake happened tonight and I couldn’t make my appointment with your tech, he proceeded to call me and lecture me about how they don’t get paid to wait. Great service!! Because we all get paid to wait around when they don’t show up when they’re supposed to

@Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

@Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

@Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

@Shawhelp Many thanks. My daughter isn’t on twitter but operates Our Little Flower Company in GRanville Island Market. I said I would contact you. Their internet has been down about 2 hours and they cannot use their POS system. Her contact number is 604-816-9753 if you can help them out

@Shawhelp Hello Shaw, I’m on Pender Island on Magic Lake and my wifi isn’t working and hasn’t been all day. It has been spotty for the last few days. I believe you are aware there is a problem but could you update me when it will be repaired.

@Shawhelp I have lost port forwarding. Apparently after I activated BlueCure. Now it is no longer on the modem but on the BlueCurve app or Blue curve cloud? I chatted with the BlueCurve chat app person and they didn't know. Help!!

@Shawhelp My box is showing no IP. I have unplugged my box from power and the cable waited a minutes and then plugged back in. Can you help?

@Shawhelp Any update on this ongoing issue?

@CanadianPooch @Shawhelp I get 1000 down, and my up is supposed to be 25 but it's nowhere near that

@CanadianPooch @Shawhelp I have it bridged to a router but it's not any better. I'm also connected by Ethernet, my download is amazing but upload is garbage

@Shawhelp Telephone and TV dead since 2 days ago. our3# 236-420-4099's either been hacked or your error. PLEASE help?

@FuzionXIV @Shawhelp Alot of the time ISP modems are **** and its just better to get a third party one.

@Shawhelp Thanks for the update. The status page is not loading on the Freedom Mobile network right now.

@ShawInfo your showmobile website is not working using phones

@Shawhelp Now our cable box is down. Any problems reported in the Glendale area of Red Deer?