Telus outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton.

City	Problem Type	Report Time
Edmonton	E-mail	6 days ago
Edmonton	TV	9 days ago
Edmonton	Total Blackout	9 days ago
Edmonton	Internet	13 days ago
Edmonton	Internet	13 days ago
Edmonton	Wi-fi	14 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Чад (Chad) 🇺🇦  (@ChadOhman) reported 35 seconds ago from Edmonton, Alberta

  @TELUSsupport I’m getting north of 750mbps to a Telus server in #yeg. The problem is not inside my house. Fix your peering.

• 
  Yvette Gillam (@YvetteGillam) reported 1 minute ago from Edmonton, Alberta

  @I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

• 
  Sheepleslayer (@sheepleslayer69) reported 5 minutes ago from Edmonton, Alberta

  @WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 10 minutes ago from Edmonton, Alberta

  Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡

• 
  Renato Gandia 🇵🇭🇨🇦🏳️‍🌈 (@RenatoGandia) reported 17 minutes ago from Edmonton, Alberta

  Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?

• 
  Ricky Mitchell (@mitchell_ricky) reported 20 minutes ago from Edmonton, Alberta

  @SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 21 minutes ago from Edmonton, Alberta

  Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡

• 
  Julia (@julial04) reported 23 minutes ago from Edmonton, Alberta

  I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈

• 
  Can someone help me open this jar? (@irobox_Cap) reported 26 minutes ago from Edmonton, Alberta

  @TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes

• 
  Mary-Helen Clark (@MHClark2617) reported 26 minutes ago from Edmonton, Alberta

  Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.

• 
  Eevee (@JustCallMeEevee) reported 26 minutes ago from Edmonton, Alberta

  @WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now it’s gotten so bad we can’t do basic internet things together.

• 
  Physically Distanced Chad Ohman (@ChadOhman) reported 30 minutes ago from Edmonton, Alberta

  @telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.

• 
  ***** (@WillyGrant) reported 34 minutes ago from Edmonton, Alberta

  I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

• 
  NadineBaileyUnifor (@NadineYeg) reported 36 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice

• 
  East meets West (@KeeperOfSheep) reported 37 minutes ago from Edmonton, Alberta

  @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

• 
  Tony Hornung (@cdnantman) reported 40 minutes ago from Edmonton, Alberta

  $1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.

• 
  KeeperOfSheep (@KeeperOfSheep) reported 46 minutes ago from Edmonton, Alberta

  @YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians

• 
  ***** (@WillyGrant) reported 48 minutes ago from Edmonton, Alberta

  @Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.

• 
  I_am_no_one (@Deaner_232) reported 50 minutes ago from Edmonton, Alberta

  @nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!

• 
  Cam. Aka Bawse 🇺🇦 (@DatBawse) reported 56 minutes ago from Edmonton, Alberta

  @SCUBADubois @TELUS @CRTCeng When we moved last September I fought with Telus to extend the contract at the new pricing. They wouldnt do it. So we just called in for "new" service under my parents name and got all the deals/freebies so easily.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ***** Asol (@NiggaAsol) reported 6 minutes ago

  **** TELUS INTERNET SERVICE PROVIDER THEY ARE THE WORST ******* COMPANY EVER **** THEIR ******* LOCAL MONOPOLY IN ******* WESTERN ******* CANADA **** TELUS

• 
  Clayton (@phinx404) reported 7 minutes ago

  @stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming

• 
  Frustrated HCW 🇨🇦 (@stormymarie13) reported 11 minutes ago

  Nothing like spending 1.5 hours on the phone with @TELUS because their own rep borked my account last month and magically “no one can do anything about it” Currently holding for the 4th person, let’s see if they can fix the problem THEY caused…

• 
  Mike in the Valley (@mikeinthevalley) reported 11 minutes ago

  @TELUS @TELUSsupport With more of our population aging and companies moving more stuff to the cloud, these issues will continue to happen but without providing a way for the client to get support for a change they did not request, without paying for it, is pretty irresponsible as a corporation.

• 
  Johan N. (@rk8215) reported 12 minutes ago

  The pre-market is pricing $AMPG ER report and a company as a complete failure, when the truth is that one bigger order is delayed probably with couple of months which led to company to pull guidance. Those are two very different things. Market cap in pre-market is around $85M right now. Add the $6M of July orders to reported revenue and they have already put together $19M this year and we are in August. So let's put things into perspective here and think. Is all of this really worth a 40% drawdown? Two real issues in this report. One, revenue is delayed. Delayed because of matters not in AmpliTech's hands. That's it, really. Delayed, not gone. But because of this, guidance was pulled. Two, margins compressed quarter over quarter. Management explained it with product mix. More detail on that would have been welcome. Those are the issues. Now the other side. Nothing about the progress they have made is erased. The macro conditions are still in place. They still have their 5G O-RAN radios that nobody else has. They still booked $6 million of orders in July alone. On guidance. They are saying they cannot guarantee $50 million this year. That does not mean they are not making money. They are still making money. I think they will land somewhere around $35 to 40 million. So I don't think we are talking about a big miss here. They just did not want to keep a number out there that they cannot guarantee. I kind of understand it. Maybe they should not have given that number in Q1 in the first place. Some updated number would have been great, I admit. Nothing is gone. The fundamentals are still in place. Customers, orders, LOIs. Everything I have written in my articles about the customer base, macro conditions etc is still truthful and accurate. Telus is not affected by any of this. AmpliTech is still shipping them daily. This was all about the South East Asian MNO. Trust in management is definitely shaken, maybe gone for many of you. Fair. I think management was too naive and optimistic during Q1, but the company is still developing in the right direction, with some hiccups along the way. I am not personally selling at these prices, but I really do understand if some of you are. Reminder, there is a PR coming this morning regarding the Titan Crest IP transfer being pretty much completed and upcoming orders related to it. So it was not all bad on the call. Expectations are reset. I learned a really expensive lesson myself about letting myself get too hyped, but underneath all of this, the company and story is still moving forward. What I see is a messy quarter inside a growth story.

• 
  TELUS Support (@TELUSsupport) reported 12 minutes ago

  @big_fan2019 Are you connected to your home Wi-Fi when looking? If you're currently off your home Wi-Fi (on mobile data or another network), those live channels automatically hide in the app lineup. Due to content provider broadcast restrictions, live NFL Sunday Ticket channels (1501-1516) on the TELUS TV+ app are strictly locked to your TELUS Home Internet connection.

• 
  Clayton (@phinx404) reported 14 minutes ago

  @RSHFarms @TELUS @TELUSsupport Can trade you 5g/5g+ with full bars that gives you no internet errors everyday. No matter if iPhone or android

• 
  Salty Albertan (@FringedCanuck) reported 15 minutes ago

  @DarrellBP44 @Starlink Not Telus. Service has been **** for several days and I just paid my bill. Starlink is going to owe me some free service. For the amount I pay a month this is ridiculous. 😡

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 20 minutes ago

  @TELUS @mmabrey1 We need a supervisor or a senior technician to look into our specific line immediately and resolve this. Who is going to take ownership of this ticket and fix our connection?

• 
  Carrie Ryan (@604cr902) reported 20 minutes ago

  @CrowFavBird @Bell_Support Telus did the same thing to us last year… the people on the phone don’t understand their lost customer won’t have “future needs” for phone and internet.