Telus outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove, Sturgeon, St. Albert, and Morinville.

City	Problem Type	Report Time
Edmonton	Wi-fi	23 hours ago
Edmonton	Internet	1 day ago
Edmonton	Internet	9 days ago
Edmonton	E-mail	9 days ago
Edmonton	Internet	9 days ago
Edmonton	Phone	10 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  East meets West (@KeeperOfSheep) reported 5 minutes ago from Edmonton, Alberta

  @TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..

• 
  Chris LaBossiere 🚠 (@ChrisLaBossiere) reported 5 minutes ago from Edmonton, Alberta

  I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄

• 
  Ross Flats Vintage Apparel (@RossFlats) reported 9 minutes ago from Edmonton, Alberta

  @EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”

• 
  Vivid Print (@vividprint) reported 12 minutes ago from Edmonton, Alberta

  And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?

• 
  I_am_no_one (@Deaner_232) reported 18 minutes ago from Edmonton, Alberta

  @nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!

• 
  𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 20 minutes ago from Edmonton, Alberta

  @TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why

• 
  flyhighmiledude (@flymilehighdude) reported 24 minutes ago from Edmonton, Alberta

  @TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!

• 
  Evie (@EvieNightstar) reported 30 minutes ago from Edmonton, Alberta

  @TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.

• 
  Jigga (@yegnav) reported 31 minutes ago from Edmonton, Alberta

  @TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?

• 
  Mary-Helen Clark (@MHClark2617) reported 31 minutes ago from Edmonton, Alberta

  Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.

• 
  Taylor Burns (@tburns34) reported 33 minutes ago from St. Albert, Alberta

  Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 36 minutes ago from Edmonton, Alberta

  @trinighyul @TELUSsupport @TELUS Oh that's horrible. A couple years ago I was part of the 1% of users who had no email service for weeks.

• 
  Cam. Aka Bawse 🇺🇦 (@DatBawse) reported 41 minutes ago from Edmonton, Alberta

  @SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.

• 
  Ben Morley (@Ben_Morley92) reported 45 minutes ago from Edmonton, Alberta

  @momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.

• 
  Chris (@patsnation0917) reported 49 minutes ago from Edmonton, Alberta

  Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.

• 
  Roxamos (@RoxamosOfficial) reported 49 minutes ago from Edmonton, Alberta

  @TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.

• 
  Chris (@patsnation0917) reported 50 minutes ago from Edmonton, Alberta

  Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?

• 
  Sarah Parkes (@SarahPa58703798) reported 50 minutes ago from Edmonton, Alberta

  @telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!

• 
  tracy gora (@thetrblwthtracy) reported 51 minutes ago from Edmonton, Alberta

  @TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus

• 
  Unacceptable Chinese Гордон 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported 60 minutes ago from Edmonton, Alberta

  @TELUSsupport Not happy with you Telus. You are losing my support fast.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen Howie (@karenhowie2008) reported 2 minutes ago

  @TELUS I keep getting emails from you, including bills, but I’m not a customer and I can’t find any way of letting you know as I can’t log into your portal. Help!!

• 
  Sharon Audley (@whistlersharon) reported 3 minutes ago

  Another solicitation call from @telus despite my number being registered on the Do Not Call registry. I filed a complaint online. It was quick and easy. Take the time and they'll have to stop.

• 
  Jeff (@Boomerjeff) reported 5 minutes ago

  @TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?

• 
  bigmacd (@bigmacd16684) reported 10 minutes ago

  ShinyHunters claim breach at Telus Digital, stealing 1 petabyte of data: customer support recordings, source code, and employee records with FBI background checks. #Cybersecurity #DataBreach

• 
  Paul Horn 🇨🇦🥍🇨🇦🥍🇨🇦 (@bootstrap20) reported 13 minutes ago

  This happened to me too, but it was the last voicemail from my brother lost when Koodo changed my service. Thankfully, a VP at Telus went the extra mile and they were able to send me the recording. I have always thought that my experience was a unique one, but obviously not.

• 
  Nonso Anoliefo (@AnoliefoNonso) reported 17 minutes ago

  @TELUSsupport Hi, I don't what's the problem with Telus because the customer service is very terrible you can't even present your problem. I switched to another provider on the 24th of February cus of increasing monthly bills which I have tried to resolve but to no avail.

• 
  Scott (@gmaniaus) reported 18 minutes ago

  @telusmobility I arrived in the US and got a text from Telus letting me know I am now roaming and my plan includes roaming but I can’t send texts and no data. Help pls

• 
  TELUS Support (@TELUSsupport) reported 23 minutes ago

  @VincentDynamo You can utilize the online team member chat service via your parents TELUS app. If the agent is not able to perform the transfer from post paid to pre paid via the online chat they will arrange for a team member to call you directly.

• 
  chanduuuuu (@chanduuu_cs) reported 23 minutes ago

  @Pirat_Nation In March 2026, Crunchyroll confirmed a major data breach involving approximately 6.8 million users following a cyberattack on a third-party support provider, Telus Digital. The breach occurred when hackers used malware to hijack a support agent's Okta single sign-on account, giving them 24 hours of access to Crunchyroll’s internal systems, including Zendesk, Slack, and Google Workspace. Stolen data primarily consists of customer support ticket records, which include full names, usernames, email addresses, IP addresses, and general geographic locations. In April 2026, cybercriminals offered 2 million of these customer records for sale on a specialized forum, with a single buyer reportedly purchasing a bulk set of 1.2 million records. Security researchers have verified that 1.2 million unique email addresses from this sale are now appearing in data leak databases like Have I Been Pwned. The hackers reportedly demanded a $5 million ransom from Crunchyroll to prevent the release of 100GB of exfiltrated data, though the company has not officially confirmed paying it. Crunchyroll is currently facing class-action lawsuits alleging that the company failed to implement adequate security measures and was not transparent enough with users during the initial discovery. While Crunchyroll maintains that its core user database and full financial systems were not directly breached, the exposure of support ticket history means some users' partial payment info or private messages may be at risk.

• 
  bijboutique (@bijboutique1) reported 23 minutes ago

  @TELUS @TELUSsupport So you don’t have customer service people working there today? Waiting for my 5 minute call back from 7:30 this morning. Just tried to call a tech about my camera and got ads for 18 minutes. No people. Just ads. Waste of time.