Telus Outage Report in St. Albert, Alberta
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in St. Albert, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near St. Albert, Alberta
The most recent Telus outage reports came from the following cities: Edmonton and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Total Blackout | |
| Edmonton |
||
| Edmonton |
Internet | |
| Edmonton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near St. Albert, Alberta
Latest outage, problems and issue reports in St. Albert and nearby locations:
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Sheepleslayer
(@sheepleslayer69) reported
from
Edmonton, Alberta
@WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Roxamos
(@RoxamosOfficial) reported
from
Edmonton, Alberta
@TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.
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Ross Flats Vintage Apparel
(@RossFlats) reported
from
Edmonton, Alberta
@EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”
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Face Ginch (Jö)
(@joeywants) reported
from
Edmonton, Alberta
@ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.
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Monika Social
(@MonikaSocialYeg) reported
from
Edmonton, Alberta
Anyone else having Telus internet issues lately in Windermere?
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Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
@ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.
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Steve P
(@starchoice) reported
from
Edmonton, Alberta
@TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.
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Vahid Ayan ❄️🦅
(@VAHIDAYAN) reported
from
Edmonton, Alberta
@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
@TELUSsupport I have a PVR that freezes, I have spotty wifi and Telus is blaming an old cord that we have coming into our house for slow wifi...? Well then help me! It’s Telus Wi-Fi and Telus TV!
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Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
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RinkRatt 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
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rmthespian
(@rmthespian) reported
from
St. Albert, Alberta
@maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.
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Chris Holmes
(@chrisholmes13) reported
from
Edmonton, Alberta
@TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.
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Physically Distanced Chad Ohman
(@ChadOhman) reported
from
Edmonton, Alberta
@TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡
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RinkRatt 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
@SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton
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charbroiled gargoyle 🚠
(@newmusicmichael) reported
from
Edmonton, Alberta
And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.
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Steve P
(@starchoice) reported
from
Edmonton, Alberta
@TELUSsupport Customer enters into a 2 year agreement at a set cost, not supposed to increase. @TELUS pulls channel from a subscribed theme pack. #TELUS charges $5 to add the missing channel. TELUS pulls a fast one to extract money from customer. @GameShowNetwork
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CHRISTINA🇧🇧🇨🇦
(@iamcsandiford) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Boucher
(@PaulBoucher) reported
@ENMAX Will DM you - but yes, I was able to speak with Cara, a terrific customer service rep. Telus is available to repair the line tomorrow morning. I'll share more in a DM. Thank you for pinging back. I thought Twitter might work faster than the phone and it did. :-)
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Chris Markevich
(@chrismarkevich) reported
@Khelsilem This is a genuinely tough question to answer, as Telus does offer some slightly better packages, but their service is awful. On the flip side, Shaw is rolling out their own Fibre packages once the infrastructure is put in place, but their service has been getting worse.
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Declan Flynn
(@DeclanFlynn) reported
@rbrtmllr @JayLaw1 @kavs86 I'm with koodo, switched to them from Telus. Same network different brands. Their Tab is good in that once your phone is paid off the cost of the phone comes off your bill. Telus didnt reduce our bill once the phones were paid off which made me switch to koodo.
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William Lincoln
(@WilliamLincolnA) reported
@freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)
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Twatter News Association
(@J_TheCynic) reported
@rainboe9000 I like the way you talk! Damn girl you single? 😜 Seriously though, Im really looking forward to it. Telus doesnt get bogged down by traffic from other people at peak times too. Im gonna make sure everything is maxxed before the tech leaves for sure.
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x-HugSpecialist
(@OilersAlbMom) reported
We’ve had centre ice before. Is it still the “best” purchase for watching more NHL games? We’re now with Telus & trying to decide in #yeg . Not sure if we can order TNT or ESPN. I Need some help to decide
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Victeur Würstmann🇧🇷🇨🇦
(@vwmannn) reported
I ordered Telus high speed internet like 2 weeks ago and it is still not working. Spent 2h on the phone today and NOTHING. 2 weeks! That's a lot of TIME. I talked to Shaw today and they will deliver their equipment to me TOMORROW. T-O-M-O-R-R-O-W-! 🤯
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Twatter News Association
(@J_TheCynic) reported
Telus got fibre optic in my community finally. Switching from Shaw who have been trash for like 10 yrs. Good riddance. What a **** company.
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Hope Aldridge
(@HopeAldridge) reported
@rbrtmllr My cell is with @TELUS for years - no problems at all. Previous w Rogers was the pits, useless.
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Ken Ohrn (a.k.a. Max VAXX)
(@KenOhrn) reported
@Khelsilem Tech is very similar; not much to choose between them. Customer service: Shaw can be poor; Telus can be awful. They can be played off against each other for serious discounts at renewal time. I'm long-term Shaw and have few complaints.