1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Telus
  6. ❯
  7. St. Albert, Alberta
Telus

Telus Outage Report in St. Albert, Alberta

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove, Sturgeon, St. Albert, and Morinville.

CityProblem TypeReport Time
Edmonton Internet 5 days ago
Edmonton E-mail 5 days ago
Edmonton Internet 5 days ago
Edmonton Phone 6 days ago
Edmonton TV 6 days ago
Edmonton Phone 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • kjohnsob
    Kevin Johnson (@kjohnsob) reported from Edmonton, Alberta

    @TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.

  • vanceavery
    Vance Avery (@vanceavery) reported from Edmonton, Alberta

    @TELUSsupport @TELUS have lost my phone service!

  • erinsterrr
    Big Mama E🦒 (@erinsterrr) reported from Edmonton, Alberta

    @TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous

  • ryan_dauphinee
    Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported from Edmonton, Alberta

    @TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....

  • AimeeMaccallum
    Aimee MacCallum (@AimeeMaccallum) reported from Edmonton, Alberta

    @TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours

  • _AlmostHome
    Dαяι-ι 👑 (@_AlmostHome) reported from Edmonton, Alberta

    listen wifi is terrible worldwide yc .. or it’s just telus

  • ericpet
    Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

  • habanerogal
    Habanerogal (@habanerogal) reported from Edmonton, Alberta

    @marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.

  • CandaceElliott
    Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta

    Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus

  • YegAndre
    Andre (@YegAndre) reported from Edmonton, Alberta

    @TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!

  • MHClark2617
    Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    I’ve been on hold with @TELUS tech support for six minutes now and I’m already annoyed.

  • Coffee_Baileys
    Harmony (@Coffee_Baileys) reported from Edmonton, Alberta

    @mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.

  • Coffee_Baileys
    Harmony (@Coffee_Baileys) reported from Edmonton, Alberta

    @Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones

  • Harpe97
    ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Morning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂

  • ironballmarket
    Iron Ball Marketing (@ironballmarket) reported from Edmonton, Alberta

    @TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency

  • MHClark2617
    Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    After an hour on hold with @telus, I’m getting my fourth technician visit since October, now to fix my basement TV. The guy who “fixed” my internet somehow made the service slower and more intermittent. I’m just glad my phones are on infinite data.

  • Fairyswirls
    Michele (@Fairyswirls) reported from Edmonton, Alberta

    Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks

  • Mimz_Slacker
    Lyndsay Mimzy Slack (@Mimz_Slacker) reported from St. Albert, Alberta

    @TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.

  • ericpet
    Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.

  • yegventures
    Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ScarletBjornson
    Scar (@ScarletBjornson) reported

    @Burkeeboy @yegsheens @Spanx41 yep bell is down and telus is off and on.

  • yknot05
    y knot (@yknot05) reported

    @660NEWS Thanks & hoping Telus customers listen to 660News/radio. B/c obviously if their service w/o connection they won't be able to read what you've posted on internet/cell phone/home phone. Ironic, isn't it? Ppl need communications to find out, but don't have the communication 😳

  • countrygardner
    Karen Hunt (she/her) (@countrygardner) reported

    @mediarz @TELUS Not working for me either for the past couple hours

  • top_litten
    TopKitten (@top_litten) reported

    @oghenx @TELUSsupport It doesn't matter who your provider is, if they use Telus towers you're going to be affected. Each service provider doesn't have their own towers in every area. They borrow each others

  • desduyzer
    Desiree (@desduyzer) reported

    Anyone else having trouble with Telus Right now ?

  • furtney
    Furt Furtney (@furtney) reported

    @emerycarter I saw some folks posting about issues on Telus

  • Brodie_Friesen
    Brodie Friesen (@Brodie_Friesen) reported

    @telus, your service is subpar at the best of times and out for hours at the worst of times. This is one of those times. Cellular for Koodo and Telus is and has been down for the past two hours. As has our SmartHub and security. This has derailed my business and weekend away. 1/2

  • OfTwittah
    Paul (@OfTwittah) reported

    @set921 @teresabdutton @TELUSsupport Its canada wide. And telus website isnt working either for reporting outages. Its not just one area. Bc and Ontario are having issues. Cry some more

  • V_Da_C
    Vitor Jose (@V_Da_C) reported

    @CanuckSlvrBlk @TELUS No it’s a typical #TELUS Service kind of day

  • jacquiefenske
    Jacquie Fenske (@jacquiefenske) reported

    What the hell is the issue with @telus today? Thought it was just me. Checked with others and the good news I am not aline. The bad news it still is an issue.