Telus outages and service status in St. Albert, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 2 outage signals in the last 24 hours around St. Albert, including 2 direct reports.
The most common problems reported in this area mention Internet, Phone, and TV.
The most recent signal from this area was received May 22, 12:28 AM EDT.

Internet (52%)
Phone (21%)
TV (15%)
Wi-fi (9%)
Total Blackout (3%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	St. Albert	Baseline
May 21, 1:40 PM EDT	0	0	0
May 21, 2:00 PM EDT	0	0	0
May 21, 2:20 PM EDT	0	0	0
May 21, 2:40 PM EDT	0	0	0
May 21, 3:00 PM EDT	0	0	0
May 21, 3:20 PM EDT	0	0	0
May 21, 3:40 PM EDT	0	0	0
May 21, 4:00 PM EDT	0	0	0
May 21, 4:20 PM EDT	0	0	0
May 21, 4:40 PM EDT	0	0	0
May 21, 5:00 PM EDT	0	0	0
May 21, 5:20 PM EDT	0	0	0
May 21, 5:40 PM EDT	0	0	0
May 21, 6:00 PM EDT	0	0	0
May 21, 6:20 PM EDT	0	0	0
May 21, 6:40 PM EDT	0	0	0
May 21, 7:00 PM EDT	0	0	0
May 21, 7:20 PM EDT	0	0	0
May 21, 7:40 PM EDT	0	0	0
May 21, 8:00 PM EDT	0	0	0
May 21, 8:20 PM EDT	0	0	0
May 21, 8:40 PM EDT	0	0	0
May 21, 9:00 PM EDT	0	0	0
May 21, 9:20 PM EDT	0	0	0
May 21, 9:40 PM EDT	0	0	0
May 21, 10:00 PM EDT	0	0	0
May 21, 10:20 PM EDT	0	0	0
May 21, 10:40 PM EDT	0	0	0
May 21, 11:00 PM EDT	0	0	0
May 21, 11:20 PM EDT	0	0	0
May 21, 11:40 PM EDT	0	0	0
May 22, 12:00 AM EDT	0	0	0
May 22, 12:20 AM EDT	0	0	0
May 22, 12:40 AM EDT	0	0	0
May 22, 1:00 AM EDT	0	0	0
May 22, 1:20 AM EDT	0	0	0
May 22, 1:40 AM EDT	0	0	0
May 22, 2:00 AM EDT	0	0	0
May 22, 2:20 AM EDT	0	0	0
May 22, 2:40 AM EDT	0	0	0
May 22, 3:00 AM EDT	0	0	0
May 22, 3:20 AM EDT	0	0	0
May 22, 3:40 AM EDT	0	0	0
May 22, 4:00 AM EDT	0	0	0
May 22, 4:20 AM EDT	0	0	0
May 22, 4:40 AM EDT	0	0	0
May 22, 5:00 AM EDT	0	0	0
May 22, 5:20 AM EDT	0	0	0
May 22, 5:40 AM EDT	0	0	0
May 22, 6:00 AM EDT	0	0	0
May 22, 6:20 AM EDT	0	0	0
May 22, 6:40 AM EDT	0	0	0
May 22, 7:00 AM EDT	0	0	0
May 22, 7:20 AM EDT	0	0	0
May 22, 7:40 AM EDT	0	0	0
May 22, 8:00 AM EDT	0	0	0
May 22, 8:20 AM EDT	0	0	0
May 22, 8:40 AM EDT	0	0	0
May 22, 9:00 AM EDT	0	0	0
May 22, 9:20 AM EDT	0	0	0
May 22, 9:40 AM EDT	0	0	0
May 22, 10:00 AM EDT	0	0	0
May 22, 10:20 AM EDT	0	0	0
May 22, 10:40 AM EDT	0	0	0
May 22, 11:00 AM EDT	0	0	0
May 22, 11:20 AM EDT	0	0	0
May 22, 11:40 AM EDT	0	0	0
May 22, 12:00 PM EDT	0	0	0
May 22, 12:20 PM EDT	0	0	0
May 22, 12:40 PM EDT	0	0	0
May 22, 1:00 PM EDT	0	0	0
May 22, 1:20 PM EDT	0	0	0
May 22, 1:40 PM EDT	0	0	0

May 22: Problems at Telus

Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove, St. Albert, and Sturgeon.

City	Problem Type	Report Time
Edmonton	Internet	14 hours ago
Edmonton	Phone	15 hours ago
Spruce Grove	Internet	2 days ago
Edmonton	Phone	2 days ago
Edmonton	TV	4 days ago
Edmonton	Internet	5 days ago

Nearby cities with recent reports

Edmonton

5 recent signals

14 hours ago

Spruce Grove

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

Madison Moroz: PLAYOFF BOUND!!! (@Madi39) reported 35 seconds ago from Edmonton, Alberta
Ummmm my tv signal is now lost?!! Wtf Telus
ChiefBadger 37-25-9 (@Harpe97) reported 40 seconds ago from Edmonton, Alberta
Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡
RDCloutier_Oilers (@Cloutier_Oilers) reported 4 minutes ago from Edmonton, Alberta
Telus fix your ****!
💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי (@Robertial) reported 4 minutes ago from Edmonton, Alberta
Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton
KeeperOfSheep (@KeeperOfSheep) reported 5 minutes ago from Edmonton, Alberta
@YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians
NadineBaileyUnifor (@NadineYeg) reported 7 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice
East meets West (@KeeperOfSheep) reported 13 minutes ago from Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
Loreen Wilson (@gidsmomp) reported 17 minutes ago from Edmonton, Alberta
What is going on with this stupid new @telus+ upgrade? It won't recognize my booster network on the app. Wants payment update for @Apple box. Won't take my card info. COLOSSAL WASTE OF TIME & MONEY!
Unacceptable Chinese Гордон 👨🏻🧏🏻‍♂️👂🏻🦻🏻 (@CggGordon) reported 19 minutes ago from Edmonton, Alberta
@TELUSsupport Not happy with you Telus. You are losing my support fast.
Bigfella4900 (@bigfella4900) reported 21 minutes ago from Edmonton, Alberta
@AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch
Ricky Mitchell 🇨🇦 (@mitchell_ricky) reported 27 minutes ago from Edmonton, Alberta
Anyone elses @TELUS internet down in West Edmonton?
Eileen Hoyland (@Leenerrr) reported 30 minutes ago from Edmonton, Alberta
Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2
Art New (@ArtieCubed) reported 35 minutes ago from Edmonton, Alberta
@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
Evie (@EvieNightstar) reported 36 minutes ago from Edmonton, Alberta
@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
RinkRatt 37-25-9 (@Harpe97) reported 52 minutes ago from Edmonton, Alberta
@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
Ross Flats Vintage Apparel (@RossFlats) reported 54 minutes ago from Edmonton, Alberta
@EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”
Eevee (@JustCallMeEevee) reported 55 minutes ago from Edmonton, Alberta
@WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 57 minutes ago from Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.
𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 58 minutes ago from Edmonton, Alberta
@TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why
Deborah Mullan (@deborahmullan) reported 59 minutes ago from Edmonton, Alberta
@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

JBreezy (@JBray47) reported 11 minutes ago
@BrandonWealth Nobody in any right mind of a growth investor should be putting money into ENB/telus/bmo or any of those garbage stocks. If you want growth, invest in US, if you want dividends, invest In AGF 10750 or US weekly ETF’s like BLOX, GIAX.
JR_Vive le Canada! (@leftsoccermum) reported 13 minutes ago
@AllLoveCoco **** Telus forever, they are so evil @TELUS
Pearl (@PearlAquaF1) reported 14 minutes ago
I had the most awful last day at work so i got home late and i have no time to do anything, Telus will not let me keep my Canadian number for anything less than 70 dollars a month so I will have to go through the pain of switching all my accounts once again. I want to cry
Serge B. 🍷⚖️🇮🇱 (@stock_guy1) reported 14 minutes ago
@pennypacker_h @TELUS 30 minutes to get to some sort of agent to address my query. Then, after I tell the agent I want to order a device, he puts me on hold to test my system remotely, then asks what issues I have. 20 minutes after, the agent tells me that ordering the device is not his department.
Jackie Seidel, PhD (@JackieSeidel1) reported 20 minutes ago
the background. He said so many people in the call centre were sick with COVID infections. And at work. Does that sound like good working conditions respecting quality of life. Never mind nonhuman life. TELUS exists to make profit. That’s all.
Shawn DeWolfe - Cascadian (@dewolfe001) reported 21 minutes ago
@collectibledad @TELUS They billed me for a bogus service for the longest time. After I cancelled altogether, they tried to keep billing me. I said I was going to let it go to collections, then a small claims action, then make my defense / precedent there. @telusmobility finally stopped billing me.
Mike Holliday (@LawrenceLakeMan) reported 22 minutes ago
@jodyvance @TELUS Federal policies are limiting the choices you have for WIFI/Cable etc. Thus the service sucks just like the government sucks.
FBananapants (@FBananapants) reported 23 minutes ago
@LennyNanZhou @TELUS They make this claim. It ends up in an article and is passed along as fact? No thanks. **** AI. These mass surveillance data centres are no good.
Sarahattack 🇨🇦🦈🍹🐈‍⬛🧁 (@Sarahattack1) reported 23 minutes ago
@jodyvance @TELUS I swear my dad is on the phone with Telus every other month. Last time he actually got scammed when he called a number for Telus off of google. They claimed he had to pay his remaining monthly balance before they could send a tech out to help, and he did… he lost $300
Kwabena Boateng (@startedwithswag) reported 24 minutes ago
@TELUS It is, and no one has a tracking number or knows which parcel service is even delivering