Telus

Telus Outage Report in St. Albert, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in St. Albert, Alberta 12/06/2025 03:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton and Spruce Grove.

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City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton E-mail
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • Coffee_Baileys Harmony (@Coffee_Baileys) reported from Edmonton, Alberta

    @mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.

  • Harpe97 ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Morning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.

  • habanerogal Habanerogal (@habanerogal) reported from Edmonton, Alberta

    @marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta

    If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

  • kjohnsob Kevin Johnson (@kjohnsob) reported from Edmonton, Alberta

    @TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.

  • keatsmom Celeste (@keatsmom) reported from Edmonton, Alberta

    @CappyD I have it, through Telus. I've just started it, and so far not bad. I like that I can watch certain movies that stent on Netflix, but f I dont find value in it, I will drop it after a month.

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    After an hour on hold with @telus, I’m getting my fourth technician visit since October, now to fix my basement TV. The guy who “fixed” my internet somehow made the service slower and more intermittent. I’m just glad my phones are on infinite data.

  • ryan_dauphinee Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported from Edmonton, Alberta

    @TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    I’ve been on hold with @TELUS tech support for six minutes now and I’m already annoyed.

  • Fairyswirls Michele (@Fairyswirls) reported from Edmonton, Alberta

    Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks

  • erinsterrr Big Mama E🦒 (@erinsterrr) reported from Edmonton, Alberta

    @TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous

  • Coffee_Baileys Harmony (@Coffee_Baileys) reported from Edmonton, Alberta

    @Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones

  • Mimz_Slacker Lyndsay Mimzy Slack (@Mimz_Slacker) reported from St. Albert, Alberta

    @TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.

  • CandaceElliott Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta

    Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus

  • _AlmostHome Dαяι-ι 👑 (@_AlmostHome) reported from Edmonton, Alberta

    listen wifi is terrible worldwide yc .. or it’s just telus

  • Nitramwerdna Andrew Martin (@Nitramwerdna) reported from Edmonton, Alberta

    Thank you @Telus for screwing up the listings on tv and making me miss the @FCBayern game. Never had this problem with Shaw.

  • YegAndre Andre (@YegAndre) reported from Edmonton, Alberta

    @TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!

  • ironballmarket Iron Ball Marketing (@ironballmarket) reported from Edmonton, Alberta

    @TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Ap3x_Trib3 \\\ Colt Joshua \\\ (@Ap3x_Trib3) reported

    @BlondeBigot11 @theJagmeetSingh Right. I get 30 dollars off each cell line because I have home internet with Telus. Only a few dumb teens will buy this garbage.

  • profmrkgpr PR PRO (@profmrkgpr) reported

    I don't care if @Rogers and #Shaw have merged. I would never go with them. I will always stay with @TELUS! Sorry to say, but their system sucks. I just remember when there was an earthquake or a power outage, Telus always worked, the other ones didn't.

  • EthanYVR Ethan (@EthanYVR) reported

    @FreeWheelinRob I’d be surprised since they’re losing customers to Telus with the decline of their Cable TV dominance and Fibre disadvantage. With the required capital costs, they shouldn’t risk the loss continued cash flow. You’re almost guaranteed to see a decline in customer service though.

  • Wonton_ Wonton 💙💛 (@Wonton_) reported

    @BRENTHOR check the upload speeds on the plan? If it's anything like TekSavvy, which I tried here in BC, they'll have the same DL bandwidth, but sneakily give you 1/10th the upload and probably a cheaper modem, worse tech support, etc I ended up going back to Telus after my experience

  • MeganJourney1 Megan Journey (@MeganJourney1) reported

    Telus: robot takes private info, transfers you to a person, who is rude, Carlos loyalty, who asks all the private info, then transfers me to another person, who asks all the same info. Telus is rude and useless!!!

  • transguys Joshua Riverdale (@transguys) reported

    @TELUSsupport Thanks! I called and negotiated a $45/month discount. I won't get too much out of that though as I intend to cancel my Telus internet by summer.

  • FV_2323 FV (@FV_2323) reported

    @TELUS getting horrible service on 49th ave and Oak. Basically no existent. As well as some other places. @Rogers works fine but telus doesn’t for some reason

  • TheStadiaLife The S̵t̵a̵d̵i̵a̵ Sane L̵i̵f̵e̵ LUNAtic (@TheStadiaLife) reported

    @Improjoe @TELUS Ahh you need their home services Optik TV, etc. Those aren't available in Saskatchewan, sadly. I only have cell service with them.

  • 204queen0574 🇨🇦 🇺🇦 @204queen0574 🇬🇧 🇨🇦 (@204queen0574) reported

    @MarstonHouseLS I will not use Telus ever again. Very bad experience and they charged me insane amounts of money when I ported my number over to a new provider. Over $500 when my contract had less than one month remaining on it.

  • StartAgainFresh ❤Athena Belanger (@StartAgainFresh) reported

    @TELUS you phone Security and Norton360 is garbage I still hear people on my phone threatening me!!