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Telus outages and service status in St. Albert, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 1 outage signal in the last 24 hours around St. Albert, including 1 direct report.
  • The most common problems reported in this area mention Internet, Phone, and TV.
  • The most recent signal from this area was received May 20, 6:17 AM EDT.
  • 53% Internet (53%)
  • 19% Phone (19%)
  • 16% TV (16%)
  • 9% Wi-fi (9%)
  • 3% Total Blackout (3%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 20: Problems at Telus

Telus is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Spruce Grove, and Sturgeon.

CityProblem TypeReport Time
Edmonton Phone 6 hours ago
Edmonton TV 2 days ago
Edmonton Internet 3 days ago
Edmonton Wi-fi 6 days ago
Edmonton Wi-fi 6 days ago
St. Albert TV 6 days ago

Nearby cities with recent reports

Edmonton

6 recent signals

6 hours ago
St. Albert

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • dirklancer
    🎂 🚧 Jeff Nachtigall (@dirklancer) reported from Edmonton, Alberta

    @Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.

  • CoryCVC
    Cory (@CoryCVC) reported from Edmonton, Alberta

    Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help

  • big_fan2019
    𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta

    @TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why

  • megskc_
    Megan cleveland (@megskc_) reported from St. Albert, Alberta

    Anyone else with Telus have no service right now

  • sheepleslayer69
    Sheepleslayer (@sheepleslayer69) reported from Edmonton, Alberta

    @WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal

  • MonikaSocialYeg
    Monika Social (@MonikaSocialYeg) reported from Edmonton, Alberta

    Anyone else having Telus internet issues lately in Windermere?

  • mariamdena
    mariam (@mariamdena) reported from Edmonton, Alberta

    anyone else’s telus phone and Internet not working?

  • lolo_avalon
    Lolo Avalon (@lolo_avalon) reported from Edmonton, Alberta

    @hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.

  • Deaner_232
    I_am_no_one (@Deaner_232) reported from Edmonton, Alberta

    @nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!

  • CggGordon
    Young Millennial Chinese Гордон👨🏻🧏🏻‍♂️🦻🏻🗣!! (@CggGordon) reported from Edmonton, Alberta

    @mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.

  • KeeperOfSheep
    East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

  • WhiplashHimself
    Jon G. (@WhiplashHimself) reported from Edmonton, Alberta

    Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?

  • RenatoGandia
    Renato Gandia 🇵🇭🇨🇦🏳️‍🌈 (@RenatoGandia) reported from Edmonton, Alberta

    Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?

  • YvetteGillam
    Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta

    @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

  • flymilehighdude
    flyhighmiledude (@flymilehighdude) reported from Edmonton, Alberta

    @TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!

  • vividprint
    Vivid Print (@vividprint) reported from Edmonton, Alberta

    And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?

  • KeeperOfSheep
    East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.

  • Costello_stats
    Oiler Guy Steve (@Costello_stats) reported from Edmonton, Alberta

    @Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP

  • EvieNightstar
    Evie (@EvieNightstar) reported from Edmonton, Alberta

    @TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.

  • newmusicmichael
    charbroiled gargoyle 🚠 (@newmusicmichael) reported from Edmonton, Alberta

    And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MommaHood2
    HoodMomma (@MommaHood2) reported

    @janelleybelley3 I never had an issue with anyone until Telus sent a predator to my house to install internet and then they sent another predator to my house few mths later to fix the internet. Ladies never trust the reps from Telus, they're predators looking for their next victims.

  • Hendy759
    Paul Henderson (@Hendy759) reported

    @MarkJCarney @EvanLSolomon Isn’t Telus in financial trouble? So…this is another government handout?

  • Trendstockers
    Trendstockers (@Trendstockers) reported

    @telus big pet peeve of mine is having to call in to a service provider because they have made severe errors on a bill. Makes me think this nonsense is intentional because the average person doesn't catch it.

  • ryankalt
    Ryan Kalt (@ryankalt) reported

    @Howard__24 @globeandmail "Flexing"? With what money? Read a few analyst reports or the Telus $T $T.TO P&L / balance sheet, they can barely fund their dividends never mind playing Monopoly.

  • codecovenant
    Code and Covenant🇨🇦 (@codecovenant) reported

    @NewsroomGC Telus has no ai game. Wtf is this really about?

  • Terrilltf
    Terrill Tailfeathers (@Terrilltf) reported

    **** you Telus team. Stop sending me ****. I already know.

  • EdInTheBush
    Eddie Torrez (@EdInTheBush) reported

    @ogre_codes Something like the Microsoft example did happen on a Canadian airline WestJet. The worst telecom company in Canada (Telus) gets all the labeling and credit for providing outstanding WiFi with SpaceX and/or Starlink not mentioned anywhere (they are the actual provider).

  • 50somenobody
    FiftySomethingNobody (@50somenobody) reported

    @CarrieTait @tom_cardoso Dani will do ANYTHING to rig and fix - kind of like that beyond insulting Telus Lifeworks "study" which in no way qualifies as 3rd party financial analysis - she can't be trusted to be straight up and professional about anything #despicabledani #firetheucp

  • TannisBell1
    TannisBell🦋 (@TannisBell1) reported

    @TheJen73 @ABDanielleSmith @kevinolearytv This is a hostile invasion. People do not want this **** in 🇨🇦. Telus is developing two massive AI data centres in Vancouver, spanning a combined footprint of roughly 477,000 square feet and utilizing over 126 megawatts of power.

  • Kingers101
    matthew (@Kingers101) reported

    @SteveSaretsky Telus is the worst besides CRA to deal with. I’ll be cancelling my Telus subscription. Only reason still in buisness lack of competition..