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Telus

Telus Outage Report in St. Albert, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove, Sturgeon, St. Albert, and Morinville.

CityProblem TypeReport Time
Edmonton Internet 3 days ago
Edmonton E-mail 3 days ago
Edmonton Internet 4 days ago
Edmonton Phone 4 days ago
Edmonton TV 5 days ago
Edmonton Phone 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • ericpet
    Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @eissyrc I'm leaving Telus for Shaw, but they've just screwed me over. Said everything would work so I cancelled Telus and now Shaw says they can't come for a week to fix it. Working from home makes the internet a necessity.

  • yegventures
    Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦 (@yegventures) reported from Edmonton, Alberta

    @Mandoline79 @TELUS When I worked there, I started out as an Assure agent (tech support). The kind half hour wait I had today was unacceptable, let alone having to spent 2 hours on the phone. They kept contracting jobs overseas as well.

  • Stephane774
    Yamamoto97 (@Stephane774) reported from Edmonton, Alberta

    @McFeenixx It’s 200 bucks but Telus lets you pay for it in 4 separate instalments of 50 bucks. Well worth the money , you literally get every game and I’ve never had any issues with the connection or lagging.

  • Skylaa66
    LA (@Skylaa66) reported from Edmonton, Alberta

    [WRITE YOUR MESSAGE OF SUPPORT] #TELUS #WorldJuniors #EndBullying

  • JasonWiwadBP
    Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta

    @ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

  • ericpet
    Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

  • LiamLeroux42
    Liam Leroux (@LiamLeroux42) reported from Edmonton, Alberta

    This is true, I don't love my landlord or Telus but they get all my support every month. All the artists get from me is a raspberry & a middle finger. 🙃

  • MHClark2617
    Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    I’ve been on hold with @TELUS tech support for six minutes now and I’m already annoyed.

  • Artman101a
    artman101 (@Artman101a) reported from Edmonton, Alberta

    @NicelyNabil The one time my Telus works !!! yaaaaaaaaa lol I feel for you tho sucks when it messes up on a hockey game

  • Nitramwerdna
    Andrew Martin (@Nitramwerdna) reported from Edmonton, Alberta

    Thank you @Telus for screwing up the listings on tv and making me miss the @FCBayern game. Never had this problem with Shaw.

  • Oxcanhosting
    Steve C (@Oxcanhosting) reported from Edmonton, Alberta

    No internet or TV and called #telus over an hour wait to talk to someone how poor

  • CoolGuy54682288
    Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta

    @TELUS @Apple None of the customers is 100% happy because you do not support esim!

  • jnorum
    Joanne Norum (@jnorum) reported from Edmonton, Alberta

    @TELUS I’ve had the worst customer service from your company in the last 8 weeks trying to set up my home internet and I’m not alone. 6 failed installation appointments and 4 hours on the phone, mostly on hold. I’m now sticking with @ShawInfo

  • CoolGuy54682288
    Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta

    @TELUS The most advanced phone on the most out-of-date company. No esim support!

  • miketheref
    Mike Malowany (@miketheref) reported from Edmonton, Alberta

    @IMPACTWRESTLING Is it up. Ordered it through my TV provider and have a blank screen. Having issues @TELUSsupport @TELUS

  • KrauseArik
    Arik Krause (@KrauseArik) reported from Edmonton, Alberta

    of hand, the money he gave me for his line, isn't coming in anymore, therefore it's all on me. I'm not even a @TELUS mobility customer, but their loyalty department has called me three times this week. Attempting to get me as a customer with amazing deals.

  • allantaylor
    allantaylor (@allantaylor) reported from Edmonton, Alberta

    @Mandoline79 @TELUS I’ve had some staggeringly confusing troubleshooting issues with them. It’s like they know they’re the only game in town for some services and they don’t even try to keep you happy.

  • keatsmom
    Celeste (@keatsmom) reported from Edmonton, Alberta

    @CappyD I have it, through Telus. I've just started it, and so far not bad. I like that I can watch certain movies that stent on Netflix, but f I dont find value in it, I will drop it after a month.

  • MHClark2617
    Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    After an hour on hold with @telus, I’m getting my fourth technician visit since October, now to fix my basement TV. The guy who “fixed” my internet somehow made the service slower and more intermittent. I’m just glad my phones are on infinite data.

  • CoolGuy54682288
    Cool Guy (@CoolGuy54682288) reported from Edmonton, Alberta

    @TELUS @br_webb Bell, Rogers and Freedom: LOL Telus has no esim support!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • blakemitch
    Blake (@blakemitch) reported

    Just perfect for my Telus optik to go down at 7:00 p.m. on a New year's Eve where I'm stuck in the house and can't go anywhere, nice work @TELUSsupport

  • canon12a
    Daniel (@canon12a) reported

    @TELUSsupport on phone over 1hr with 1-866-558-2273 Telus support. still got nothing from them .Conference calling only works partially. when on call with person1, person2 calls me, i merge person2, now person1 can't be heard by person2 and I, but person1 can hear person2 and I

  • rock_lesnar
    Rob McKay (@rock_lesnar) reported

    @TELUSsupport We have already spoken to a phone agent and they cant figure out the problem. This is 1 of many issues. I will be calling in to cancel my service. Our family is going to miss the countdown for new years eve and cant watch tv or go online. This is complete bs. @telus

  • HarvestingO
    HarvestingOTC (@HarvestingO) reported

    @DougiePabst @UltrackI @TELUS You probably entered today and weren’t able to sell over .15 in an hour hence your comment. You know what comments like a bag of ****? Tards like you.

  • brk4520
    brk (@brk4520) reported

    I cannot work from home, and this is costing me everyday. I want to cancel my service at this point and go with TELUS. This situation has been handled so poorly.

  • ShabinaJD
    Shabina (@ShabinaJD) reported

    @TELUS Please help. I’m worried that I may have given information to a scammer that was maybe pretending to be you guys. I really want help in trying to figure out if it’s legitimate or not. @TELUSsupport

  • rakramer79
    Allen Kramer (@rakramer79) reported

    Can’t watch TV. And really appreciate the credit you promised to my account for the issue at the end of the street that prevented the speeds I was paying for from being achieved. Oh wait, you didn’t do that either. Hey @TELUS I think I’m ready to switch.

  • alexwh
    alexwh (@alexwh) reported

    @adurian Terrible. Cannot send emails with small photos, open Twitter in computer without waiting lots or downloading a picture into my Blogger blog. Telus is becoming an inefficient monopoly

  • jamiebillingham
    Jamie Billingham (@jamiebillingham) reported from Surrey, British Columbia

    So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.

  • mikeinthevalley
    Mike in the Valley (@mikeinthevalley) reported

    It always amazes me just how inept some companies can be with their direct marketing. I have home and mobile service with @TELUS and have for years. Both are setup with autopayments but today I get a notification saying to log in to manage payments.