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Telus

Telus outages and service status in St. Albert, Alberta

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Full Outage Map
  • Telus generated 4 outage signals in the last 24 hours around St. Albert, including 4 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Apr 30, 8:36 PM EDT.
  • 55% Internet (55%)
  • 14% Wi-fi (14%)
  • 14% TV (14%)
  • 14% Phone (14%)
  • 5% E-mail (5%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Spruce Grove, and Sturgeon.

CityProblem TypeReport Time
Edmonton Wi-fi 8 hours ago
Edmonton Internet 16 hours ago
Edmonton Internet 18 hours ago
Edmonton Internet 21 hours ago
Edmonton Internet 1 day ago
Edmonton Internet 1 day ago

Nearby cities with recent reports

Edmonton

13 recent signals

8 hours ago
St. Albert

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • chrisholmes13
    Chris Holmes (@chrisholmes13) reported from Edmonton, Alberta

    @TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but Iโ€™ve never had speeds reach 100mbps. Thanks.

  • yegventures
    Lincoln Ho | Yegventures ๐Ÿ‡ป๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ญ๐Ÿ‡ฐ (@yegventures) reported from Edmonton, Alberta

    @JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.

  • WhiplashHimself
    Jon G. (@WhiplashHimself) reported from Edmonton, Alberta

    Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. Iโ€™m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?

  • JustCallMeEevee
    Eevee (@JustCallMeEevee) reported from Edmonton, Alberta

    @WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now itโ€™s gotten so bad we canโ€™t do basic internet things together.

  • ChazNyeg
    ChazNYEG (@ChazNyeg) reported from Edmonton, Alberta

    @ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).

  • flyin_oryan
    Westview Legend ๐Ÿ‡จ๐Ÿ‡ฆ (@flyin_oryan) reported from Edmonton, Alberta

    @JackieBee_16 @Sportsnet @TELUS Are you using telus boxes on each TV? Or just the telus app? Initially they told me I just needed the app, and it was horrible. Had to get boxes for all my tvs.

  • RealFakeMacT
    RealFakeMacT (@RealFakeMacT) reported from Edmonton, Alberta

    @koodo Itโ€™s not only my phone. All 4 of our phones have terrible reception all over Beaumont and also on our community FB page it appears to be happening with all Koodo, Telus, and Bell customers.

  • megskc_
    Megan cleveland (@megskc_) reported from St. Albert, Alberta

    Anyone else with Telus have no service right now

  • YEGwindshield
    Windshield Edmonton (Phil) (@YEGwindshield) reported from Edmonton, Alberta

    @magzvee9 @TELUS @TELUSsupport SIM card issue Can you get dialtine? Try restarting...

  • big_fan2019
    ๐•“๐•š๐•˜_๐•—๐•’๐•Ÿ๐Ÿš๐Ÿ˜๐Ÿ™๐Ÿก (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta

    @TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesnโ€™t work why

  • MHClark2617
    Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

  • starchoice
    Steve P (@starchoice) reported from Edmonton, Alberta

    @TELUSsupport Why doesnโ€™t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.

  • YvetteGillam
    Yvette Gillam (@YvetteGillam) reported from Edmonton, Alberta

    @jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service ๐Ÿ˜ณ good times, not.

  • stukehrig
    Stuart Kehrig (@stukehrig) reported from Edmonton, Alberta

    ****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.

  • MehakGill123
    MEHAK GILL (@MehakGill123) reported from Edmonton, Alberta

    @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

  • Madi39
    Madison Moroz: PLAYOFF BOUND!!! (@Madi39) reported from Edmonton, Alberta

    Ummmm my tv signal is now lost?!! Wtf Telus

  • CandaceElliott
    Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta

    So many dropped cell calls and no service sometimes in the city from @telusโ€ฆ? Does 5G suck right now? #yeg #cellservice #telus

  • EvieNightstar
    Evie (@EvieNightstar) reported from Edmonton, Alberta

    @TinDizzy Telus just isnโ€™t good in really old buildings. We switched to Shaw and have zero issues now.

  • joeywants
    Face Ginch (Jรถ) (@joeywants) reported from Edmonton, Alberta

    @ReWorksYYC @TELUS Yes. Iโ€™m having issues suddenly too. I reset my modem and itโ€™s still happening. Iโ€™m v frustrated.

  • yegventures
    Lincoln Ho | Yegventures ๐Ÿ‡ป๐Ÿ‡ฆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ญ๐Ÿ‡ฐ (@yegventures) reported from Edmonton, Alberta

    @trinighyul @TELUSsupport @TELUS Oh that's horrible. A couple years ago I was part of the 1% of users who had no email service for weeks.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Sharisraven
    Raven (@Sharisraven) reported

    @cbc @aptn Telus hack has destroyed my life work and @telus is negligent in response. Help please

  • ProvoGal01
    Tracy๐ŸŒดโ™Œ๐ŸŒŠ๐ŸŽฑ๐Ÿน (@ProvoGal01) reported

    Excuse me @TELUS Why do you outsource your call center jobs to India? You're a Canadian company! Why are you not hiring Canadians to do this job? Why am I getting calls from a call center in India about my account? There are more than enough Canadians looking for work I will not accept calls from some call center in India about my service!

  • heiba986627073
    heiba9866 (@heiba986627073) reported

    @SerenaCMah @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

  • VanceYung_73
    Vance Yung (@VanceYung_73) reported

    @AmazingZoltan There is a common theme with piss-poor customer service and tech companies over the last decade. Bell, Telus, Rogers, Adobe. Also a common theme regarding the CSR on the other side of the phone call.

  • simplychowdhury
    S Chowdhury (@simplychowdhury) reported from Mississauga, Ontario

    @ProvoGal01 @TELUS @TELUSsupport Because we have allowed lowest common denominator to be the level for Customer Service because as Canadians we are not demanding more and because #1 reason it's a monopoly & consumers we have zero power. You can thanks CRTC while you are at it.

  • Junojive
    Nunya Biznez (@Junojive) reported

    @ProvoGal01 @TELUS @TELUSsupport I cancelled all telus ****. Starlink is the way

  • 25OPhoto
    250Photo (@25OPhoto) reported

    @AmazingZoltan Honestly they are all trash. I went from Rogers to Telus and both are equally bad. Is there any phone company that isnโ€™t complete dog water in Canada

  • collectsdecks
    Matt Rowe (@collectsdecks) reported

    Damn.. cs got stymied today and will not get a chance to defend their telus cup title. Bronze medal game tomorrow! It's been a hell of a 2 year run though!!

  • Oilers_Insiderr
    Oilers Insiderr (@Oilers_Insiderr) reported

    @JackieBee_16 Sportsnet I think. Same thing happens here. Telus sucks though

  • WAC_Blackout
    -BL4CK0UT- (@WAC_Blackout) reported

    @anthony604 @TELUS @WhitecapsFC Because it boils down to having control of the stadium. The land value is too high to privately build anywhere that makes sense, sadly Canadas economy is ****, plus the taxes.