Telus Outage Report in St. Albert, Alberta
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in St. Albert, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (46%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (4%)
Live Outage Map Near St. Albert, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Spruce Grove |
Phone | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near St. Albert, Alberta
Latest outage, problems and issue reports in St. Albert and nearby locations:
-
Celeste
(@keatsmom) reported
from
Edmonton, Alberta
Day 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔
-
Chase Pascal-Quewezance
(@PascalVII) reported
from
Edmonton, Alberta
@RastaDaMonsta @TELUS Facts. I need to do the same. They charged my mom internet 150 when she was only getting 8mbps down/upload
-
Yes, Nicola Dinicola is my real name
(@DinicolaNicola) reported
from
Edmonton, Alberta
From my desk, I can overhear my colleague having an EPIC argument with Telus customer service on the phone. It's both funny and terrifying. I'm trying not to giggle, but I'm cringing so hard on behalf of the Telus rep that my toes are curling inside my shoes. #badservice
-
cheddar the dog
(@jennxanderson) reported
from
Edmonton, Alberta
lol okay update: Telus rep finally came and fixed my internet and it wasn’t my modem or wiring or anything... SOMEONE CUT MY SPECIFIC APARTMENT LINE IN THE BASEMENT OF THE BUILDING JUST MY SUITE WHO IS AFTER ME FIRST MY CAR GETTING BROKEN TWICE INTO AND NOW THIS
-
Tyler Majeau 🏳️🌈
(@MajeauTyler) reported
from
Edmonton, Alberta
If healthcare by TELUS is anything like their customer service for phones it’s gonna be a hard pass for me 😂 #ableg #abpoli
-
Jessie Breton
(@commotio_cordis) reported
from
Edmonton, Alberta
Back up briefly and down again. @TELUS @TELUSsupport
-
Patricia Wheadon
(@pajowh) reported
from
Edmonton, Alberta
Great. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks
-
Don 🏴
(@eglinski) reported
from
Edmonton, Alberta
Trying to enjoy #ChernobylHBO #GameofThrones @HBO @HBOCanada except that @CraveCanada is just devastatingly awful. It’s just 1080p sh!t-smeared digital artefacts across my screen. Sad that @STARZ was sucked in by @BellMediaPR @TELUS and their garbage service. Better to pirate FYI
-
Patricia Wheadon
(@pajowh) reported
from
Edmonton, Alberta
@TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks
-
Christina
(@gurlygurl_99) reported
from
Edmonton, Alberta
@TELUSsupport On hold for 40 minutes now with support. Saw webmail was down but I don’t see anything about internet down.....still looking around while waiting on hold. #telus #yeg #longholdtimes
-
Alãnãtudē
(@aWYNNING) reported
from
Edmonton, Alberta
@RuckingHook_2 @Bell I was at telus for 20, since they were clearnet but then shit went downhill. Virgin is technically bell & had the best plan for me but holy shit, I’ve never experienced this type of service, ever.
-
Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦
(@yegventures) reported
from
Edmonton, Alberta
@ElleninSaigon @TELUS Don't even get me started about the home internet service. They've had 'rushmen' (high level) techs visit my house many times. At the time I stuck w them because they were my employer. Seriously considering bye bye to everything. To think I was close to getting home alarm w them
-
BryanBowen
(@2Zero54) reported
from
Edmonton, Alberta
More Telus email issues this morning. The $10 rebate doesn’t cut it #Telus #fixit
-
Mark McDonald
(@MMACSCOT) reported
from
Edmonton, Alberta
@TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity
-
Adrian Borowsky
(@adrianborowsky) reported
from
Edmonton, Alberta
@tonyposnanski @TheRealOJ32 Golly. @TELUS , maybe you were right about cyber bullying. Help this poor man. He's being treated as if he killed 2 people or something.
-
BryanBowen
(@2Zero54) reported
from
Edmonton, Alberta
@AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible
-
Mark McDonald
(@MMACSCOT) reported
from
Edmonton, Alberta
@TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.
-
CastledwnsDan
(@CastledwnsDan) reported
from
Edmonton, Alberta
At the #telus store trying to get a billing issue fixed and maybe upgrade the phone. Person helping me seems good. Disputes center she’s talking to maybe sucks
-
VRABEL Construction
(@yegVRABEL) reported
from
Edmonton, Alberta
@ctvedmonton @TELUS cut our power lines while installing the same cables. This was a year ago and still no resolution. @ChemcoLtd was the contractor and they offered $300 gift card 😂and didn’t even follow through on that ! Never mind the food that spoiled and generators brought in myself.
-
Jacquelyn Reynolds
(@buoyantbabe) reported
from
Edmonton, Alberta
So this sucks. Not only is the 🏒 game blacked out, #telus changed the channels and I just found out I no longer get to watch the #Esks They are just getting more and more ❌ marked with this move
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
brainbah
(@brainbah1) reported
@scott_robb @Kirsten_Hume that's my normal service from @TELUS. I had to buy a booster for home and vehicle just to be able to use mine. inside the house is -120-130db and 0 asu and outside it's -115db-120 and 5 asu
-
PragmaticFact
(@fact_factoid) reported
@Knightborg @RosaJSaba @TorontoStar That still doesn't solve the issue of failures; in fact, smaller, less funded providers may have lower up time - this was my experience with TPIA providers. It also doesn't address the issue with upstream carriers like Bell, Rogers, Telus, etc. if they fail, everything goes.
-
Joel Racicot
(@joel_racicot) reported
@spencerbennett1 @jwporteous @JJ_McCullough Rogers, Bell & Telus are an oligopoly with limited competition (prices across carriers mirror each other) and, IMHO, collusion. Limited accountability for the damage to the economy that something like the Rogers outages and risible compensation.
-
The IT Nerd
(@The_IT_Nerd) reported
@TheDanLevy The 9-1-1 issue is a bit different. Nobody with a Rogers cell phone could make or receive a call to/from 9-1-1. Other telcos such as Bell or TELUS had no issue. In Canada, telcos have to ensure that 9-1-1 services are always available. Even if there's no SIM card in the phone.
-
kettle
(@kettle_o) reported
@Stormzystarz Theres Telus International too if the position is still there. Its US Rater but i think they have others. Gives around 200 a month, stay at home, an hour a day, 5 days a week but you can do 7. Its like you rate ads and give small reasoning on the rating. It might help a little.
-
Ismail SAHIL
(@ismailsahil_) reported
@MobileSyrup I have tested both Telus and Bell worse service this can happen to any network
-
Stephanie Jones
(@Stephan78054606) reported
@AboutRogers A one day day credit that is what you expect to pay to a decade long customer Rodgers screw up cost Canadian's for some hundreds for others thousands even millions compensation should be 50% or more for 30days insulting offer of compensation service hello Telus
-
Chief Fat Guy *rich people suck*🇨🇦 🏳️🌈
(@chieffatguy) reported
@StephenJack4 @StephenPunwasi Never going to happen. I would suspect there is only one national network. Telus is fully integrated with Bell and Rogers is only a nationwide cell network. I would guess only Bell has a full, Fibre, hardliners, microwave, cell network Canada wide. And I took them 100 years
-
CryptooooTunaaaa
(@crypto_tunaaaa) reported
@TELUS has to be the worst company I’ve ever dealt with in my life.
-
Happy Girl
(@HappyGirl7835) reported
@scott_robb @Kirsten_Hume There are only 3 Mobile phone service providers in Alberta . Rogers Telus Bell who own Virgin, Kodo ( sorry forgot the third) then u can choose burner phones. I stand by my statement that the monopoly needs to be crushed