Telus outages and service status in St. Albert, Alberta

No problems detected

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Telus generated 0 outage signals in the last 24 hours around St. Albert, including 0 direct reports.
The most common problems reported in this area mention Internet, TV, and Phone.
The most recent signal from this area was received Apr 27, 7:43 PM EDT.

Internet (42%)
TV (21%)
Phone (16%)
E-mail (11%)
Wi-fi (11%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 27, 8:40 PM EDT	0	0
Apr 27, 9:00 PM EDT	0	0
Apr 27, 9:20 PM EDT	0	0
Apr 27, 9:40 PM EDT	0	0
Apr 27, 10:00 PM EDT	0	0
Apr 27, 10:20 PM EDT	0	0
Apr 27, 10:40 PM EDT	0	0
Apr 27, 11:00 PM EDT	0	0
Apr 27, 11:20 PM EDT	0	0
Apr 27, 11:40 PM EDT	0	0
Apr 28, 12:00 AM EDT	0	0
Apr 28, 12:20 AM EDT	0	0
Apr 28, 12:40 AM EDT	0	0
Apr 28, 1:00 AM EDT	0	0
Apr 28, 1:20 AM EDT	0	0
Apr 28, 1:40 AM EDT	0	0
Apr 28, 2:00 AM EDT	0	0
Apr 28, 2:20 AM EDT	0	0
Apr 28, 2:40 AM EDT	0	0
Apr 28, 3:00 AM EDT	0	0
Apr 28, 3:20 AM EDT	0	0
Apr 28, 3:40 AM EDT	0	0
Apr 28, 4:00 AM EDT	0	0
Apr 28, 4:20 AM EDT	0	0
Apr 28, 4:40 AM EDT	0	0
Apr 28, 5:00 AM EDT	0	0
Apr 28, 5:20 AM EDT	0	0
Apr 28, 5:40 AM EDT	0	0
Apr 28, 6:00 AM EDT	0	0
Apr 28, 6:20 AM EDT	0	0
Apr 28, 6:40 AM EDT	0	0
Apr 28, 7:00 AM EDT	0	0
Apr 28, 7:20 AM EDT	0	0
Apr 28, 7:40 AM EDT	0	0
Apr 28, 8:00 AM EDT	0	0
Apr 28, 8:20 AM EDT	0	0
Apr 28, 8:40 AM EDT	0	0
Apr 28, 9:00 AM EDT	0	0
Apr 28, 9:20 AM EDT	0	0
Apr 28, 9:40 AM EDT	0	0
Apr 28, 10:00 AM EDT	0	0
Apr 28, 10:20 AM EDT	0	0
Apr 28, 10:40 AM EDT	0	0
Apr 28, 11:00 AM EDT	0	0
Apr 28, 11:20 AM EDT	0	0
Apr 28, 11:40 AM EDT	0	0
Apr 28, 12:00 PM EDT	0	0
Apr 28, 12:20 PM EDT	0	0
Apr 28, 12:40 PM EDT	0	0
Apr 28, 1:00 PM EDT	0	0
Apr 28, 1:20 PM EDT	0	0
Apr 28, 1:40 PM EDT	0	0
Apr 28, 2:00 PM EDT	0	0
Apr 28, 2:20 PM EDT	0	0
Apr 28, 2:40 PM EDT	0	0
Apr 28, 3:00 PM EDT	0	0
Apr 28, 3:20 PM EDT	0	0
Apr 28, 3:40 PM EDT	0	0
Apr 28, 4:00 PM EDT	0	0
Apr 28, 4:20 PM EDT	0	0
Apr 28, 4:40 PM EDT	0	0
Apr 28, 5:00 PM EDT	0	0
Apr 28, 5:20 PM EDT	0	0
Apr 28, 5:40 PM EDT	0	0
Apr 28, 6:00 PM EDT	0	0
Apr 28, 6:20 PM EDT	0	0
Apr 28, 6:40 PM EDT	0	0
Apr 28, 7:00 PM EDT	0	0
Apr 28, 7:20 PM EDT	0	0
Apr 28, 7:40 PM EDT	0	0
Apr 28, 8:00 PM EDT	0	0
Apr 28, 8:20 PM EDT	0	0
Apr 28, 8:40 PM EDT	0	0

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Spruce Grove, and Sturgeon.

City	Problem Type	Report Time
Edmonton	Phone	1 day ago
Edmonton	Internet	4 days ago
Edmonton	TV	4 days ago
St. Albert	TV	4 days ago
Edmonton	Internet	5 days ago
Edmonton	Internet	7 days ago

Nearby cities with recent reports

Edmonton

5 recent signals

1 day ago

St. Albert

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

flyhighmiledude (@flymilehighdude) reported 6 minutes ago from Edmonton, Alberta
@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
East meets West (@KeeperOfSheep) reported 8 minutes ago from Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
Megan cleveland (@megskc_) reported 10 minutes ago from St. Albert, Alberta
Anyone else with Telus have no service right now
ℙ𝕒𝕚𝕘𝕖 𝔼𝕝𝕚𝕤𝕒𝕓𝕖𝕥𝕙 (@Paigeelisabethx) reported 16 minutes ago from Edmonton, Alberta
@Paul_Figler Yeah I've been with them for 5 years and have no issues I just see telus have better bundles?
Joshua Marshall (@JMarshyBosco93) reported 21 minutes ago from Edmonton, Alberta
@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
Yvette Gillam (@YvetteGillam) reported 23 minutes ago from Edmonton, Alberta
@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
Jon G. (@WhiplashHimself) reported 25 minutes ago from Edmonton, Alberta
Considering @Rogers @RogersHelps has screwed me around long enough, and refused to get with the times to help me out. I’m likely going to change providers after over 10 years of being a customer. Hey @TELUS, how you doin?
𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported 27 minutes ago from Edmonton, Alberta
@TELUSsupport trying to rotate and video on the Telus OPTIK app sucks it doesn’t work why
Debbie W (@debs_wolf) reported 27 minutes ago from Edmonton, Alberta
@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
Vivid Print (@vividprint) reported 27 minutes ago from Edmonton, Alberta
Rather than purchasing $25 gift cards to support small business during the pandemic with @TELUS #standwithowners, a crass marketing campaign masked as philanthropy, how about providing reliable service so that small businesses can actually operate?
Ken reddekopp (@kgredd) reported 29 minutes ago from Edmonton, Alberta
@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
Cory (@CoryCVC) reported 31 minutes ago from Edmonton, Alberta
Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
Physically Distanced Chad Ohman (@ChadOhman) reported 31 minutes ago from Edmonton, Alberta
@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
ChiefBadger 37-25-9 (@Harpe97) reported 32 minutes ago from Edmonton, Alberta
Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡
socially_awkward (@David_Yeh) reported 34 minutes ago from Edmonton, Alberta
Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐
RDCloutier_Oilers (@Cloutier_Oilers) reported 37 minutes ago from Edmonton, Alberta
Telus fix your ****!
East meets West (@KeeperOfSheep) reported 38 minutes ago from Edmonton, Alberta
@TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..
Windshield Edmonton (Phil) (@YEGwindshield) reported 48 minutes ago from Edmonton, Alberta
@magzvee9 @TELUS @TELUSsupport SIM card issue Can you get dialtine? Try restarting...
S Gee (@GahertySandra) reported 53 minutes ago from Edmonton, Alberta
Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
tracy gora (@thetrblwthtracy) reported 53 minutes ago from Edmonton, Alberta
@TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Mojito Randy (@MojitoRandy) reported 9 minutes ago
@TELUSsupport @TELUS I need help linking my account, but because I can’t link my account it won’t let me talk to rep. I would like to pay my bill. Please help.
x-JB 🇨🇦 (@JackieBee_16) reported 10 minutes ago
@flyin_oryan @Sportsnet @TELUS Yeah I have boxes for each TV. We even have a booster because our internet was so terrible I’m surrounded by apartment buildings and live in a half duplex - thought it was just me because there are so many individual networks around us
Fat & Furious (@Monthon92467113) reported 19 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Called the customer service of my bank yesterday. Some trailer trash answered the phone, I hanged up right away. I called again, another trailer trash answered the phone again, I hanged up again. Called third time, a filipina answered the phone. And I was like, thank God.
Russell Smith (@Russaroni99) reported 20 minutes ago
@TELUSsupport Hi Telus support! I cancelled tv and Internet in Jan 26 and you just charged me for equipment not being returned. Canada post shows it returns to you with signature on 26 Jan 26. We need to remove the cancellation charges please.
Rob Payne (@rpayne1956) reported 23 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Try calling CRA or service Canada or any other Government office and you will get the same results.
Scammer Defence (@ScammerDefence) reported 28 minutes ago
@yourtvkingston @KingstonPolice The remote-access request is the biggest tell — Bell, Rogers, or Telus will never call you and ask to install AnyDesk or TeamViewer to fix a billing issue. If they do, hang up. Verify by calling the number on your bill. Report it at CAFC: 1-888-495-8501.
Tahir Hameed (@thameed89) reported 29 minutes ago
@TELUS Worst service ever, don’t try to use it.
TELUS Soutien (@TELUSSoutien) reported 30 minutes ago
@SikmaBj Our apologies for the frustration over the phone. We'd be happy to help here and if you require any assistance with your TELUS services please send us a DM.
BlueCrabGames (@BlueCrabGaming) reported 32 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Its not even customer service thats outsoirced to india, 90% of their store employees are indian, and if you work for telus, and you call their internal support line, its also 100% indians.
heiba9866 (@heiba986627073) reported 32 minutes ago
@GeorgeHampton25 @WestJet WJ wanted cheap customer service they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any exp in airlines at all