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Telus

Telus outages and service status in St. Albert, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around St. Albert, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Phone.
  • The most recent signal from this area was received Jun 9, 5:49 PM EDT.
  • 39% Internet (39%)
  • 28% Wi-fi (28%)
  • 22% Phone (22%)
  • 11% TV (11%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 12: Problems at Telus

Telus is having issues since 01:20 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, and Spruce Grove.

CityProblem TypeReport Time
Edmonton Phone 3 days ago
Edmonton Wi-fi 3 days ago
Edmonton Internet 3 days ago
Edmonton Wi-fi 7 days ago
Edmonton Wi-fi 14 days ago
Edmonton Internet 15 days ago

Nearby cities with recent reports

Edmonton

4 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

  • kgredd
    Ken reddekopp (@kgredd) reported from Edmonton, Alberta

    @TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.

  • mitchell_ricky
    Ricky Mitchell πŸ‡¨πŸ‡¦ (@mitchell_ricky) reported from Edmonton, Alberta

    Anyone elses @TELUS internet down in West Edmonton?

  • Mubarak_sadhad
    M I Mubarak Sadhar (@Mubarak_sadhad) reported from Edmonton, Alberta

    @TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard

  • CandaceElliott
    Candace Elliott (@CandaceElliott) reported from Edmonton, Alberta

    So many dropped cell calls and no service sometimes in the city from @telus…? Does 5G suck right now? #yeg #cellservice #telus

  • joeywants
    Face Ginch (JΓΆ) (@joeywants) reported from Edmonton, Alberta

    @ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.

  • WillyGrant
    ***** (@WillyGrant) reported from Edmonton, Alberta

    I’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.

  • GahertySandra
    S Gee (@GahertySandra) reported from Edmonton, Alberta

    Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.

  • Costello_stats
    Oiler Guy Steve (@Costello_stats) reported from Edmonton, Alberta

    @Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP

  • Kalebfenoir
    Reluctant Writer (@Kalebfenoir) reported from Edmonton, Alberta

    Seems my internet is down. Out of nowhere. Thought it was my wireless, but checked my phone and it's no longer connected either. Using LTE right now. Hope it comes back by morning. I haven't seen any other real reports of a Telus system crash yet.

  • CameronJY71
    Cameron Young (@CameronJY71) reported from Edmonton, Alberta

    Tonight I learned that Canada πŸ‡¨πŸ‡¦ has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell

  • KeeperOfSheep
    KeeperOfSheep (@KeeperOfSheep) reported from Edmonton, Alberta

    @YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians

  • KeeperOfSheep
    East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..

  • ArtieCubed
    Art New (@ArtieCubed) reported from Edmonton, Alberta

    @TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.

  • mnsomusic
    MΓ±so (@mnsomusic) reported from Edmonton, Alberta

    Telus is Garbage, still not as bad as Rogers tho. They’ve been on the curb.

  • SandraBoos
    Sandra McLaren Boos (@SandraBoos) reported from Edmonton, Alberta

    @TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.

  • yegventures
    Lincoln Ho | Yegventures πŸ‡»πŸ‡¦πŸ‡¨πŸ‡¦πŸ‡­πŸ‡° (@yegventures) reported from Edmonton, Alberta

    @etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS

  • Robertial
    πŸ’­++ : {π“‚€ } GreeΟ€ 𓀆 Ξyz 𓉒 Χ—Χ™ (@Robertial) reported from Edmonton, Alberta

    Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython β€œThe best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” β€”Enid Blyton

  • Harpe97
    ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😑

  • Harpe97
    RinkRatt 37-25-9 (@Harpe97) reported from Edmonton, Alberta

    @McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues

  • RoxamosOfficial
    Roxamos (@RoxamosOfficial) reported from Edmonton, Alberta

    @TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • markquarless
    Mark (@markquarless) reported

    All I think of lately about Canada is negative because there isn't much positive news coming down the pipe. I'm thinking of moving us and am seriously looking into it. But I want to share something really positive tonight. Telus began here as a phone / Internet company in '98 and I used to hate them because of the many hours I spent on the phone with CSR about our internet speeds. But then they began a health program. I use Telus Health whenever I can because I still have no family doctor here in Canada - it's been 30 years. If I get one it's probably going to be through Telus Health and the work they have done. If I can go to them, I go to them instead of spending an entire day waiting in triage at any hospital or clinic. They've got it right (this is not a paid promotion, it's from the heart).

  • horsegal65
    horsegal65 (@horsegal65) reported

    Telus service has declined so bad, a lady called me today I couldn’t understand her.. she couldn’t pronounce my name her English was that bad and there were roosters crowing in the background. This isn’t the first time ..I hung up on her. Beyond ridiculous @TELUSsupport

  • oiler3535
    Kris (@oiler3535) reported

    @UnotheInvestor If it didn't have a good dividend it'd be @TELUS. Otherwise it's been @Brookfield BAM or Propel holdings. Both down over 14% since I've bought.

  • TheHangingJowl
    The Hanging Jowl (@TheHangingJowl) reported

    @JonFraserTF @TELUS Problem is, they're all the same.

  • JasonCraigBrown
    Jason πŸ‡¨πŸ‡¦ (@JasonCraigBrown) reported

    @JonFraserTF @TELUS They are horrible now! I recently fought with them over a returned Bring it Back phone. Between the AI gatekeepers and the foreign service reps, I'm ready to leave when my contract is up late this summer. I filed a complaint with the CCTS. It's they only way I got any response!

  • Ceiba59Co
    Cindy O πŸ‡¨πŸ‡¦β€οΈ πŸ–– (@Ceiba59Co) reported

    @JonFraserTF @TELUS Yeah, I disengaged from Telus about 20 years ago - landline and internet. Customer 'service' was beyond dismal.

  • bjdobson08
    Brenda Dobson (Mopar Girl) πŸ‡¨πŸ‡¦ (@bjdobson08) reported

    @JonFraserTF @TELUS I canceled my @TELUS account 8 months ago and sent back all my equipment. They kept sending me a bill for a home phone and I don't have one. I phoned Customer Service and had them credit my account for the charges. They did. I am still getting bills though!!!

  • SmileAllthetim4
    Smile All the time (@SmileAllthetim4) reported

    @JonFraserTF @TELUS they are all bad - bell telus rogers anyway - the quiet best customers are ones they hose the most - customer service sucks and new customers onboard often at significantly less than the 20 year customers

  • sharondaniel91
    Sharon Daniel ©️🎭 (@sharondaniel91) reported

    Ok so this is what we have to deal with here . The big 3 -Ts we have. Thanks to our CRTC. We are F*cked why because where are you going to go . Each of those companies now’s this . The Canadian customer can’t go any where really . As don’t now who own who anymore . The beautiful monopoly we have is crazy. They don’t late anyone in. BCE Inc. β”œβ”€ Bell Canada β”œβ”€ Bell Mobility β”œβ”€ Virgin Plus β”œβ”€ Lucky Mobile β”œβ”€ Northwestel β”œβ”€ Bell Media β”‚ β”œβ”€ CTV β”‚ β”œβ”€ CTV News β”‚ β”œβ”€ BNN Bloomberg β”‚ β”œβ”€ CP24 β”‚ └─ Noovo β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”- Rogers Communications β”œβ”€ Rogers Wireless β”œβ”€ Rogers Internet β”œβ”€ Rogers TV β”œβ”€ Fido β”œβ”€ Chatr β”œβ”€ Shaw β”œβ”€ Sportsnet β”œβ”€ Citytv └─ 37.5% of Maple Leaf Sports & Entertainment β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”- TELUS Corporation β”œβ”€ TELUS β”œβ”€ Koodo β”œβ”€ Public Mobile β”œβ”€ TELUS Health └─ TELUS Agriculture β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”β€”- Quebecor └─ Videotron β”œβ”€ Freedom Mobile β”œβ”€ Fizz └─ Videotron Internet/TV So don’t be fooled by the. New. CRTC .Saya start June 12 if I am not mistaken @grok please check it. The those monopolies companies can’t charge you for? Activation. Searching ore cancelation. Again we late grok fact check all

  • IvankaTr2024
    Mr Wolf (@IvankaTr2024) reported

    Rogers internet services in Alberta are a JOKE for customer service -DO NOT GET ROGERS INTERNET (SHAW ) - there is no customer service - get Telus or TEKSAVVY #rogers