Telus outages and service status in St. Albert, Alberta
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around St. Albert, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 24, 11:52 PM EDT.
- Internet (49%)
- Wi-fi (31%)
- TV (10%)
- Phone (6%)
- E-mail (4%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in St. Albert, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near St. Albert, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Spruce Grove, and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 2 days ago |
|
Edmonton
|
TV | 2 days ago |
|
St. Albert
|
TV | 2 days ago |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Internet | 5 days ago |
|
Edmonton
|
Internet | 6 days ago |
Nearby cities with recent reports
6 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near St. Albert, Alberta
Latest outage, problems and issue reports in St. Albert and nearby locations:
-
Candace Elliott (@CandaceElliott) reported from Edmonton, AlbertaSo many dropped cell calls and no service sometimes in the city from @telus…? Does 5G suck right now? #yeg #cellservice #telus
-
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.
-
Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.
-
Sarah Parkes (@SarahPa58703798) reported from Edmonton, Alberta@telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!
-
Deborah Mullan (@deborahmullan) reported from Edmonton, Alberta@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
-
Joshua Marshall (@JMarshyBosco93) reported from Edmonton, Alberta@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
-
Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported from Edmonton, Alberta@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
-
Lawnmower Hospital (@lawnmowerhosp) reported from Edmonton, AlbertaDon't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls
-
***** (@WillyGrant) reported from Edmonton, AlbertaI’m paying for a service from @Shawhelp that I’m not receiving. I call. You are unable to fix. I ask for a credit for the 36 days of non-service and I’m offered 14 days. Why would you continue to charge me for a service I’m not receiving? @TELUS I’d like to switch.
-
East meets West (@KeeperOfSheep) reported from Edmonton, Alberta@TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.
-
Physically Distanced Chad Ohman (@ChadOhman) reported from Edmonton, Alberta@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
-
𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (Non-Parody account) (@big_fan2019) reported from Edmonton, Alberta@TELUSsupport trying to rotate a video on the Telus OPTIK app sucks it doesn’t work why
-
Chris Holmes (@chrisholmes13) reported from Edmonton, Alberta@TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.
-
Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
-
Westview Legend 🇨🇦 (@flyin_oryan) reported from Edmonton, Alberta@JackieBee_16 @Sportsnet @TELUS Are you using telus boxes on each TV? Or just the telus app? Initially they told me I just needed the app, and it was horrible. Had to get boxes for all my tvs.
-
Eevee (@JustCallMeEevee) reported from Edmonton, Alberta@WhiplashHimself @TELUS @jeffstire5 Being locked in a stupid contract and not being able to afford any of Shaws currently listed internet plans :( if we could afford to switch we would.
-
-
Mñso (@mnsomusic) reported from Edmonton, AlbertaTelus is Garbage, still not as bad as Rogers tho. They’ve been on the curb.
-
Roxamos (@RoxamosOfficial) reported from Edmonton, Alberta@TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.
-
CHRISTINA🇧🇧🇨🇦 (@iamcsandiford) reported from Edmonton, Alberta@TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
iWhiteshad0w (@iWhiteshad0w) reported@TELUSsupport @TELUS @TELUSBusiness After hours on the phone with your customer support some rude and some very nice #telus will not credit our bill the $400 in data charges on my daughters line which only has talk/text. Back to #Rogers you lost $3k/yr 4 lines over $400 credit.
-
dapipi.imba (@DapipiImba) reportedI was told CRA would Never Never Never go after Telus and Rogers to audit their tax, where massive corruption happens
-
Mat Grenier (@investing_mrg) reported@TELUS @TELUSsupport wtff cancel my wifes phone plan for nothing we pay everytime and on time and you cancel her plan wow! #telus #teluscanada
-
Upside🇨🇦 (@FindyourUpside) reported@ProvoGal01 @TELUS @TELUSsupport Oh we know. They have a cartel in Canada, need to pay out their retiring CEO and pay signing bonus to new CEO. It's all about profit for them, not service. But to be fair, I talking to someone from Guatemala and it was great interaction.
-
Tracy🌴♌🌊🎱🏹 (@ProvoGal01) reportedExcuse me @TELUS Why do you outsource your call center jobs to India? You're a Canadian company! Why are you not hiring Canadians to do this job? Why am I getting calls from a call center in India about my account? There are more than enough Canadians looking for work I will not accept calls from some call center in India about my service!
-
MTF 🇨🇦 (@EhmTEhf) reported@ProvoGal01 @TELUS @TELUSsupport they did this years ago. The only company that stopped this was Rogers back in early 2018. I believe it was then, they had so many complaints about overseas, when Guy Lawrence took over he made all these jobs come back to Canada. Bell Media and Telus have always had overseas support. That's why I never dealt with them.
-
Ai AM CAVEMAN (@CanadaScamada) reportedWinnipegers have had enough. For years, major telecom providers like Bell MTS and Telus (along with others in the big telecom club) have dominated the market in Manitoba with high prices, unreliable service, frequent outages, and frustrating customer support that often leaves people on hold for hours or bouncing between agents. Customers routinely report surprise bill increases, slow or inconsistent speeds, poor coverage in parts of the city and surrounding areas, and endless hassles when trying to fix simple issues. Many feel taken advantage of—paying premium rates for subpar, sometimes insecure connections that struggle during peak times or bad weather. Complaints have piled up nationally, with the big providers frequently topping lists for billing disputes, contract problems, and overall poor service. It's a classic case of limited competition leading to complacency: pay up or put up with it. But relief is on the horizon. Starlink is stepping in as a game-changing alternative, delivering high-speed satellite internet that works almost anywhere with a clear view of the sky. No more relying on aging cables or spotty towers—users in and around Winnipeg and rural Manitoba are reporting faster, more consistent speeds (often 100+ Mbps down), lower latency for streaming and gaming, and far better reliability than traditional options in areas where wired service has lagged. Setup is straightforward with self-install hardware, there's no long-term contract lock-in for many plans, and it's proving especially valuable for those fed up with the old guard. While pricing isn't the absolute cheapest in dense urban spots with fibre available, it often undercuts or matches what people were paying for inferior service—and the freedom from constant headaches makes it feel like a bargain. The message from frustrated Winnipegers is clear: the days of being held hostage by shoddy, overpriced telecom are numbered. Plastering their names on the local hockey teams heads as a mark of ownership will fool none. Starlink is here to give people real choice and better connectivity. Time to point that dish skyward and leave the old frustrations behind. -Grok & Ai
-
x-JB 🇨🇦 (@JackieBee_16) reported@flyin_oryan @Sportsnet @TELUS Yeah I have boxes for each TV. We even have a booster because our internet was so terrible I’m surrounded by apartment buildings and live in a half duplex - thought it was just me because there are so many individual networks around us
-
🇺🇸 Mark T 🇺🇸👌🐘 (@MetMark) reported@ProvoGal01 @TELUS @TELUSsupport They will never respond
-
joe🇨🇦 (@crYptoFriendCA) reported@Paramounttt1 @Starlink Maybe Roger’s Telus bell Verizon should help out…why only Starlink?