Telus outages and service status in St. Albert, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 2 outage signals in the last 24 hours around St. Albert, including 2 direct reports.
The most common problems reported in this area mention Internet, Phone, and TV.
The most recent signal from this area was received May 23, 3:14 PM EDT.

Internet (50%)
Phone (24%)
TV (15%)
Wi-fi (9%)
Total Blackout (3%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	St. Albert	Baseline
May 22, 11:40 PM EDT	0	0	0
May 23, 12:00 AM EDT	0	0	0
May 23, 12:20 AM EDT	0	0	0
May 23, 12:40 AM EDT	0	0	0
May 23, 1:00 AM EDT	0	0	0
May 23, 1:20 AM EDT	0	0	0
May 23, 1:40 AM EDT	0	0	0
May 23, 2:00 AM EDT	0	0	0
May 23, 2:20 AM EDT	0	0	0
May 23, 2:40 AM EDT	0	0	0
May 23, 3:00 AM EDT	0	0	0
May 23, 3:20 AM EDT	0	0	0
May 23, 3:40 AM EDT	0	0	0
May 23, 4:00 AM EDT	0	0	0
May 23, 4:20 AM EDT	0	0	0
May 23, 4:40 AM EDT	0	0	0
May 23, 5:00 AM EDT	0	0	0
May 23, 5:20 AM EDT	0	0	0
May 23, 5:40 AM EDT	0	0	0
May 23, 6:00 AM EDT	0	0	0
May 23, 6:20 AM EDT	0	0	0
May 23, 6:40 AM EDT	0	0	0
May 23, 7:00 AM EDT	0	0	0
May 23, 7:20 AM EDT	0	0	0
May 23, 7:40 AM EDT	0	0	0
May 23, 8:00 AM EDT	0	0	0
May 23, 8:20 AM EDT	0	0	0
May 23, 8:40 AM EDT	0	0	0
May 23, 9:00 AM EDT	0	0	0
May 23, 9:20 AM EDT	0	0	0
May 23, 9:40 AM EDT	0	0	0
May 23, 10:00 AM EDT	0	0	0
May 23, 10:20 AM EDT	0	0	0
May 23, 10:40 AM EDT	0	0	0
May 23, 11:00 AM EDT	0	0	0
May 23, 11:20 AM EDT	0	0	0
May 23, 11:40 AM EDT	0	0	0
May 23, 12:00 PM EDT	0	0	0
May 23, 12:20 PM EDT	0	0	0
May 23, 12:40 PM EDT	0	0	0
May 23, 1:00 PM EDT	0	0	0
May 23, 1:20 PM EDT	0	0	0
May 23, 1:40 PM EDT	0	0	0
May 23, 2:00 PM EDT	0	0	0
May 23, 2:20 PM EDT	0	0	0
May 23, 2:40 PM EDT	0	0	0
May 23, 3:00 PM EDT	0	0	0
May 23, 3:20 PM EDT	0	0	0
May 23, 3:40 PM EDT	0	0	0
May 23, 4:00 PM EDT	0	0	0
May 23, 4:20 PM EDT	0	0	0
May 23, 4:40 PM EDT	0	0	0
May 23, 5:00 PM EDT	0	0	0
May 23, 5:20 PM EDT	0	0	0
May 23, 5:40 PM EDT	0	0	0
May 23, 6:00 PM EDT	0	0	0
May 23, 6:20 PM EDT	0	0	0
May 23, 6:40 PM EDT	0	0	0
May 23, 7:00 PM EDT	0	0	0
May 23, 7:20 PM EDT	0	0	0
May 23, 7:40 PM EDT	0	0	0
May 23, 8:00 PM EDT	0	0	0
May 23, 8:20 PM EDT	0	0	0
May 23, 8:40 PM EDT	0	0	0
May 23, 9:00 PM EDT	0	0	0
May 23, 9:20 PM EDT	0	0	0
May 23, 9:40 PM EDT	0	0	0
May 23, 10:00 PM EDT	0	0	0
May 23, 10:20 PM EDT	0	0	0
May 23, 10:40 PM EDT	0	0	0
May 23, 11:00 PM EDT	0	0	0
May 23, 11:20 PM EDT	0	0	0
May 23, 11:40 PM EDT	0	0	0

May 24: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: St. Albert, Edmonton, Spruce Grove, and Sturgeon.

City	Problem Type	Report Time
St. Albert	Phone	9 hours ago
Edmonton	Internet	15 hours ago
Edmonton	Internet	2 days ago
Edmonton	Phone	2 days ago
Spruce Grove	Internet	3 days ago
Edmonton	Phone	4 days ago

Nearby cities with recent reports

Edmonton

6 recent signals

15 hours ago

St. Albert

1 recent signals

9 hours ago

Spruce Grove

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

Taylor Burns (@tburns34) reported 24 seconds ago from St. Albert, Alberta
Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS
Ricky Mitchell (@mitchell_ricky) reported 7 minutes ago from Edmonton, Alberta
@SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.
Julia (@julial04) reported 14 minutes ago from Edmonton, Alberta
I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 18 minutes ago from Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS They can also make VODs free. It's not like people aren't paying for service. I pay nearly $200 for landline, internet, and TV (basic + Cantonese). It's probably why so many are switching to Netflix.
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 23 minutes ago from Edmonton, Alberta
@TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.
Vahid Ayan ❄️🦅 (@VAHIDAYAN) reported 25 minutes ago from Edmonton, Alberta
@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
ChazNYEG (@ChazNyeg) reported 25 minutes ago from Edmonton, Alberta
@ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).
Chris (@patsnation0917) reported 28 minutes ago from Edmonton, Alberta
Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.
Debbie W (@debs_wolf) reported 31 minutes ago from Edmonton, Alberta
@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
NadineBaileyUnifor (@NadineYeg) reported 34 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever
S Gee (@GahertySandra) reported 35 minutes ago from Edmonton, Alberta
Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 38 minutes ago from Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.
Yvette Gillam (@YvetteGillam) reported 43 minutes ago from Edmonton, Alberta
@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
Lawnmower Hospital (@lawnmowerhosp) reported 45 minutes ago from Edmonton, Alberta
Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls
mariam (@mariamdena) reported 45 minutes ago from Edmonton, Alberta
anyone else’s telus phone and Internet not working?
Oiler Guy Steve (@Costello_stats) reported 47 minutes ago from Edmonton, Alberta
@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP
Sandra McLaren Boos (@SandraBoos) reported 47 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.
Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 51 minutes ago from Edmonton, Alberta
@JayIsPainting @TELUSsupport It's either a "bundle total" as it says (more than one service like phone or tv will give you permanent discounts), or a "monthly total". A rate protection plan (a 2-3 yr term) is always $10 more than a month to month with TELUS.
CHRISTINA🇧🇧🇨🇦 (@iamcsandiford) reported 54 minutes ago from Edmonton, Alberta
@TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??
Joshua Marshall (@JMarshyBosco93) reported 55 minutes ago from Edmonton, Alberta
@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Dr Bud Prizeman (@RobertMutis1) reported 7 minutes ago
@jodyvance @TELUS It’s crappy equipment. The digital boxes are total junk. We’ve had to replace ours twice due to a variety of issues.
Michele (@muffins135) reported 10 minutes ago
@TELUS Why did I as the customer, have to search out this info? Ridiculous
250Hunter (@Buttpee33) reported 12 minutes ago
@MelissaLMRogers @TELUSsupport I ditched all my telus ****. Phone, internet, security cams, the lot. I was paying 180 a month for internet. Switched providers to one thats $54 a month. Cell was over 100 with telus. Now paying 50.
Concerned Canadian (@vancouverbc2025) reported 13 minutes ago
@TELUSsupport I have to keep rebooting my Telus TV box; it just shows a green circle. I have to unplug the box, wait for 30 seconds, and then plug it back in. This happens 3-4 times a week. Help!
Cat Girczyc (@Cat_WritesSFF) reported 17 minutes ago
@jodyvance @TELUS Yes! I've been meaning to call them about my poor wifi but dreading the possibility of two hours en phone with no resolution
Growl Bear (@blackbeartooth) reported 19 minutes ago
@indersinghp @bears_aware Indians are the problem. The economy is in distress BECAUSE of Indians. “Methods that may be unusual to Canadian culture.” Yeah, like scamming, lying, and bullying - all part of Indian culture. F @TELUS and f all you Indian scammers.
Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported 19 minutes ago
@TruthFringe @letsbeallwhite @BlueJays That's what I signed up with. Got $69 because my cell service was with Telus. HInt: Telus buys from Bell anyway. So it's the SAME service
Julian Medd (@JMedd19) reported 20 minutes ago
The worst experience imaginable getting your services set up and running. Cancelled the service as soon as it got setup. Thanks for wasting our time. @TELUS @TELUSsupport
CanIrishCanuck 🇨🇦 🍁 (@CanIrishGal) reported 20 minutes ago
@MelissaLMRogers @TELUSsupport I've been taken to collections over Telus. They are by far the worst of the worst.
Nikki 🇨🇦 (@Mis_Nim) reported 22 minutes ago
@itsmeNoahD @TELUS @TELUSsupport Oh I would lift the roof They're a horrendous company and I will tell everyone I know to never do business with them