Telus outages and service status in St. Albert, Alberta

Problems in the last 24 hours in St. Albert, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near St. Albert, Alberta

The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove, Sturgeon, St. Albert, and Morinville.

City	Problem Type	Report Time
Edmonton	Internet	8 days ago
Edmonton	E-mail	8 days ago
Edmonton	Internet	8 days ago
Edmonton	Phone	9 days ago
Edmonton	TV	9 days ago
Edmonton	Phone	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near St. Albert, Alberta

Latest outage, problems and issue reports in St. Albert and nearby locations:

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 2 minutes ago from Edmonton, Alberta

  If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3

• 
  Candace Elliott (@CandaceElliott) reported 2 minutes ago from Edmonton, Alberta

  Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus

• 
  Big Mama E🦒 (@erinsterrr) reported 6 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport once again the most unprofessional and poor service. Booked my home service install on January 17 for feb 7. The fiber was never installed so the technician couldn’t perform his work. NOW they are telling me March 3. LOL bye keeping Shaw. #ridiculous

• 
  Michele (@Fairyswirls) reported 7 minutes ago from Edmonton, Alberta

  Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks

• 
  Lyn Sonnenberg 🇨🇦 (@lynsonnenberg) reported 7 minutes ago from Edmonton, Alberta

  @e45mcmanus It’s a good thought. Our Telus issue was resolved by then as it was an afternoon appointment. Gave me time to actually have lunch (novel idea).

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 13 minutes ago from Edmonton, Alberta

  @JohnZmhr @plbg_s @Bell @TELUS They can also make VODs free. It's not like people aren't paying for service. I pay nearly $200 for landline, internet, and TV (basic + Cantonese). It's probably why so many are switching to Netflix.

• 
  Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 15 minutes ago from Edmonton, Alberta

  @JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.

• 
  Kevin Johnson (@kjohnsob) reported 19 minutes ago from Edmonton, Alberta

  @TELUSsupport at my condo board meeting, I’m going to motion we all cancel our @TELUS contracts unless fibre is installed. You’ve been out here a half dozen times, enough is enough.

• 
  Harmony (@Coffee_Baileys) reported 21 minutes ago from Edmonton, Alberta

  @mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.

• 
  Harmony (@Coffee_Baileys) reported 21 minutes ago from Edmonton, Alberta

  @Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones

• 
  Iron Ball Marketing (@ironballmarket) reported 24 minutes ago from Edmonton, Alberta

  @TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency

• 
  Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported 26 minutes ago from Edmonton, Alberta

  @TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....

• 
  Sandra McLaren Boos (@SandraBoos) reported 26 minutes ago from Edmonton, Alberta

  @TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.

• 
  Habanerogal (@habanerogal) reported 36 minutes ago from Edmonton, Alberta

  @marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.

• 
  ChiefBadger 37-25-9 (@Harpe97) reported 36 minutes ago from Edmonton, Alberta

  Morning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂

• 
  Ricky Mitchell (@mitchell_ricky) reported 40 minutes ago from Edmonton, Alberta

  @SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.

• 
  Vance Avery (@vanceavery) reported 43 minutes ago from Edmonton, Alberta

  @TELUSsupport @TELUS have lost my phone service!

• 
  Aimee MacCallum (@AimeeMaccallum) reported 48 minutes ago from Edmonton, Alberta

  @TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours

• 
  Lyndsay Mimzy Slack (@Mimz_Slacker) reported 52 minutes ago from St. Albert, Alberta

  @TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.

• 
  Andre (@YegAndre) reported 56 minutes ago from Edmonton, Alberta

  @TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Merry Chrysler (@Sir_Boops) reported 6 minutes ago

  I think the routing at Telus is just ****?

• 
  Zandria (@zandrii_) reported 7 minutes ago

  I've waited for 2 months for a response on product order from @telus and everytime I speak to someone I've gotten the run around. Any one have these issues with them because **** 🤬 #TELUS #telusmobility

• 
  Plant Based Bitch Ⓥ (@Jess_Lynch) reported 13 minutes ago

  @GoopyFS Yes lol but this isn't a telus issue its a stupid sound system issue

• 
  Mark Kafka (@MarkKafka) reported 13 minutes ago

  @bava_batra @TELUSsupport @TELUS BTW, don’t judge everyone the same, there are good and bad reps. Not all are the same, one other thing, besides complaining have you ever taken the time to thank or commend someone for doing a good job? Based on your tweet, I think not!

• 
  Zachary Dunseith (@zmdunner) reported 15 minutes ago

  the anti-bullying ads have begun to run as Canada goes down 2-0, it’s like Telus knows what’s coming

• 
  Roberto Duar (@duar_roberto) reported 16 minutes ago

  @UltrackI @TELUS Any updates? The SP is needing some help.

• 
  Jack Mckenzie (@JackMck68501182) reported 19 minutes ago

  @beepsondabeat Damn the Telus guy didn’t come today?

• 
  David Nguyen (Competition Act - Antitrust) (@DavidAntitrust) reported 21 minutes ago

  @TELUS Stop ripping me off with massive over billings for non-use billing items and strange billing tariffs, hacking my phone, engaging in illegal insider trading and violating Competition Act/Antiritrust laws. Proof coming up on all issues raised in above "talking points"

• 
  BRDS TWEETN 🐦🐦🎵🎵 (@brettness37) reported 22 minutes ago

  @BrowntoBure @TELUSsupport @Shawhelp I had major customer support issues with Shaw, switched to Telus for 10x the speed, 1/2 the price and no issues. Shaw sent me to collections for $26, 2 days after I paid the bill, within a month of closing the account. They suck sewer pipe.

• 
  mike blackmon (@MikeyBlackmon) reported 23 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎