Telus outages and service status in St. Albert, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around St. Albert, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 24, 11:52 PM EDT.
- Internet (49%)
- Wi-fi (31%)
- TV (10%)
- Phone (6%)
- E-mail (4%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in St. Albert, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in St. Albert, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Telus
Telus is having issues since 05:40 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near St. Albert, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, St. Albert, Spruce Grove, and Sturgeon.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 1 day ago |
|
Edmonton
|
TV | 1 day ago |
|
St. Albert
|
TV | 1 day ago |
|
Edmonton
|
Internet | 3 days ago |
|
Edmonton
|
Internet | 5 days ago |
|
Edmonton
|
Internet | 5 days ago |
Nearby cities with recent reports
6 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near St. Albert, Alberta
Latest outage, problems and issue reports in St. Albert and nearby locations:
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Art New (@ArtieCubed) reported from Edmonton, Alberta@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
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ChiefBadger 37-25-9 (@Harpe97) reported from Edmonton, AlbertaIs it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Monika Social (@MonikaSocialYeg) reported from Edmonton, AlbertaAnyone else’s Telus Pik Tv not working?
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Evie (@EvieNightstar) reported from Edmonton, Alberta@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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Justin (@justinberubs) reported from Edmonton, Alberta@elks @TELUS “This team is terrible but at least this box suite is pretty cool”
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Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta@momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.
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Monika Social (@MonikaSocialYeg) reported from Edmonton, AlbertaAnyone else having Telus internet issues lately in Windermere?
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Bigfella4900 (@bigfella4900) reported from Edmonton, Alberta@AlleyDalley Alley....just switch to TELUS and dont worry about things....I can help you....DM me if you want to switch
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Candace Elliott (@CandaceElliott) reported from Edmonton, AlbertaSo many dropped cell calls and no service sometimes in the city from @telus…? Does 5G suck right now? #yeg #cellservice #telus
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***** (@WillyGrant) reported from Edmonton, Alberta@Shawhelp I’ve moved over to @TELUS as a result of your supervisor’s misogynistic attitude. I 💯% do not recommend @Shawhelp as a result of this terrible experience.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
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Cory (@CoryCVC) reported from Edmonton, AlbertaHey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help
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Vivid Print (@vividprint) reported from Edmonton, AlbertaAnd honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?
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East meets West (@KeeperOfSheep) reported from Edmonton, Alberta@TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..
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Vivid Print (@vividprint) reported from Edmonton, AlbertaRather than purchasing $25 gift cards to support small business during the pandemic with @TELUS #standwithowners, a crass marketing campaign masked as philanthropy, how about providing reliable service so that small businesses can actually operate?
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 (@yegventures) reported from Edmonton, Alberta@SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.
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Steve P (@starchoice) reported from Edmonton, Alberta@TELUSsupport Customer enters into a 2 year agreement at a set cost, not supposed to increase. @TELUS pulls channel from a subscribed theme pack. #TELUS charges $5 to add the missing channel. TELUS pulls a fast one to extract money from customer. @GameShowNetwork
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Chris Dingman (@dingdish) reported from Edmonton, Alberta@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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Renato Gandia 🇵🇭🇨🇦🏳️🌈 (@RenatoGandia) reported from Edmonton, AlbertaReally excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?
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Deborah Mullan (@deborahmullan) reported from Edmonton, Alberta@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dar Kana (@dar_kana) reported@ProvoGal01 @TELUS @TELUSsupport The customer service & service itself at Telus was so bad I switched to starlink. Imagine being threatened with a 250$ bill, by a member at a foreign call centre if I'm not home to fix your terribel services. Most of the calls- unintelligible!
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MJfarm8 (@ellejames8) reported@ryangerritsen Yep I called @TELUS to cancel 10 sim cards for our business (we have 60 other active ones), shoulda been easy to do. I had all the numbers, she even asked me to email the list to her & it took her OVER AN HOUR. I swear they do it so you give up & hang up. Ridiculous.
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JR (@Whoneedsjack) reported@TELUSsupport @TELUSsupport How come a communication hasn’t been sent out to the people affected by the random cancellation of our accounts who are unable to access the Telus app… Why are some accounts showing they’ve been cancelled and why is this company not doing anything to fix it?
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heiba9866 (@heiba986627073) reported@askgrokretard @WestJet Imagine working for them how can I make this airline look good?, u guys complain often and if we don't figure out how to make u feel better WS will say "Telus is treating our customers bad" this is just one of all the issues WS has
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DDK (@Yd__Te) reported@ProvoGal01 @TELUS @TELUSsupport Or sometimes the call center is so noisy or their mic doesn’t noise filter, you can hear the whole room of broken English yapping at once.
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Țepeș (@CRacautanu) reported@theecodiva @TELUS @TELUSsupport Telus custumer service become a joke,after 3 calls with 3 different people to solve a problem regarding a order i placeed on line for 2 mobile lines witch for some reason was put on hold it still didn't get solved.Finally i just canceled my order.
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S Chowdhury (@simplychowdhury) reported from Mississauga, Ontario@ProvoGal01 @TELUS @TELUSsupport Because we have allowed lowest common denominator to be the level for Customer Service because as Canadians we are not demanding more and because #1 reason it's a monopoly & consumers we have zero power. You can thanks CRTC while you are at it.
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Geronimo Gonzalez (@NManure30932) reported@DailyHiveVan FUGLY! tear down that communist era Telus building across the street for ***** sake! The place is empty
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Devin James (@Jamesdevo72) reported@SpacBobby @TELUS Have you tried the Starlink satellite service in any of your endeavours through the rookies?
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GoofyNewfie (@LeeBurt1974) reported@ProvoGal01 @TELUS @TELUSsupport They just imported all the call centers here now. So if you call for support you still get Indian. Just Brampton living now