Telus Outage in Aberdeen, British Columbia

Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...

@TELUS what a surprise prize today when I got a text from a technician saying they were coming to hook up the internet. I cancelled that appt last week and Shaw came and hooked me up on the same day. Your communication with your staff is just as bad is your patrons

@asisports @TELUSsupport @TELUS Wow incredible! @TELUS should definitely compensate you! At least 1 week per day that you have endured this! That’d be almost 6 months free service... outrageous!

@JanetBrown980 @TELUS @TELUSsupport @CKNW @GlobalBC @BillTieleman @jarmstrongbc @IRPlawyer @jillreports Mine was only down 3 days.

I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.

@AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

@gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

@TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

@pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

Email down and out in Vancouver.....again. Thanks for nothing #Telus.

@TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

@TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

@TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!

@chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.

I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.

@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service

@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.

@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

@TELUS @TELUSsupport @TELUSBusiness I just had the most unpleasant CSR experiences of my life, dealing with your CSRs. The names they gave me were ‘Joe’ and ‘Lovly’. Extremely rude and unhelpful. I even asked for a supervisor, and was refused.

I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

@Tim_Ell @pattibacchus @TELUS @cbcErica @Dave_Eby @jjhorgan @carolejames When I was previously a Telus customer WITH a contract, they often raised the price, though they didn't bother to notify me. Cancelling was also costly.

@pattibacchus @KHampe_ @TELUSsupport @cbcErica @Dave_Eby @jjhorgan @carolejames Customer: I was supposed to pay X amount, but you increased it by Y dollars Telus: Yes we have to increase our fees sometimes Cust: But I have a contract Telus: Yes we have to increase our fees sometimes Cust: Okay then cancel my account Telus: You can't you have a contract

@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

@TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly

@johnVcorbett @PattyOLimerick Don’t take this the wrong way, but as a Vancouverite who’s watched Ian Gillespie run amok for years... hahahahahahahahaha. Yeah, West Bank is terrible. Look up the TELUS Gardens development.

Forgot #Telus public Wi-Fi, it doesn't work well with #BBM or other apps.

@LesliBoldt @TELUS @shawcable Been there done that and by the time the 90 to 120 minutes is up I remind them that it’s a lot harder to find a new customer than keeping a current one and usually get a better deal or credit of some sort. After yelling at them about how awful they are & apologies are meaningless

@LesliBoldt @TELUS Well you’ve been productive that’s better than me as I swear at the phone for an hour and a half waiting for @shawcable. Your patience and industriousness is amazing. It seems the race to the bottom for horrid customer service is always ongoing between Canadian telecoms.

Telus feed is fine.. Shaw sucks forever and always

Man. The @TELUS OptikLive is truly awful. Sorry to be Debbie Downer but it’s just terrible. Sports are basically unwatchable. #choppy #laggy #TeamCanada

Nice way to end 2018, a confirmed gift from @FriendlyFuture and @TELUS in support of our #toothtrolley

@ferliciaf89 @TELUSsupport On the phone with support now. Since the line doesn’t appear on live tv, must be something on Telus’ end. Right now my internet and optik box are being rebooted, though don’t see how that’ll make a difference.

5) I’m doing my best to be a TELUS customer, including offering feedback on your current process. Please get back to me to resolve this matter otherwise you’ll lose a new customer and we’ll stick with Shaw.

1) @TELUS @TELUSsupport Trying to become a new customer. Monday at 5:15pm went into TELUS store on 4th in Kitsilano to place an order for internet. Was told I’d be called back to setup an appointment. No call from TELUS. Then called into customer support this morning waited for..

@bigheadtaco @CRTCeng @CCTS_CPRST @TELUSBusiness @CRTCHearings @TELUS That sucks.

Watched 7 seconds of the haunting of house hill when my TELUS box immediately shut down. #nope #notwatchinganymore #creepy #ghosts

@carlz8 @TELUS My issue is, the service always blows. I’ve had good luck with @TELUSsupport and retention.

Hockey fans public service announcement! Preseason is now on Centre Ice! Apparently @Telus made errors adding it and had to call them to fix it for the 2nd year! Double check yours!

@TELUS help

@_shineontome Telus was robbed tonight just before 9 and 2 masked guys went in took stuff and tied ppl up apparently!!! like wtf 😳

@dontflippinatme @TKLaxton @TELUS When it comes to science and technology then adding a corporation who only gives a shit about making money, sorry I don't buy any of it. What I see today compared to 40 years ago, I'll trust my gut.

My wife has never seen The Thing. Like, seriously!!!!! I’m about to give Telus $5 for that bad boy and show her what’s just a GREAT movie

@aboardtuber @FreedomMobile If your device didn't support the LTE bands supported by them (first was band 66, then 13, then the common ones also used by rogers bell and telus, along with USA carriers), then you'll always be stuck on 3G (4G or H+ if your device overrides it).

@Roccos_Van Too bad I have Telus optik

My Wi-Fi died and TELUS has to come out to fix it. Service call is Tuesday so I had to ask my mom to be at my house because I am working.

I was a loyal customer to Telus for 18 years. Switching to Freedom was so easy. They’ve been friendly & quick to help with any of my questions. I’ll be saving over $800 a year by switching! #NoTurningBack #excitedtosave #adulting

BUT, I’ve been paying WAAAAAY too much So, this week I switched to #freedommobile and all I received from Telus was an email that said “sorry to see you go” No “please stay” or incentives to stay on. This is just a brutal reflection of terrible customer service.

I have been a #telus customer since I got my first cell phone in 2001. Their customer service and incentives early in these years were amazing. I did get locked into contract year after year because their network coverage was outstanding.