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Telus

Telus Outage Report in Maple Ridge, British Columbia

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Maple Ridge, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Maple Ridge, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Maple Ridge, British Columbia

The most recent Telus outage reports came from the following cities: Langley, Surrey, Coquitlam, Coquitlam, and Pitt Meadows.

CityProblem TypeReport Time
Langley Internet 1 day ago
Surrey Phone 4 days ago
Surrey Internet 4 days ago
Surrey Wi-fi 5 days ago
Coquitlam Internet 7 days ago
Surrey Internet 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Maple Ridge, British Columbia

Latest outage, problems and issue reports in Maple Ridge and nearby locations:

  • DanMachholz
    Dan Machholz (@DanMachholz) reported from Surrey, British Columbia

    @ngreenizan It’s as bad as watching a World Junior game on zoom and everyone has TELUS and one jerk has Shaw…

  • kikithekrakra99
    Kiefer Abram (@kikithekrakra99) reported from Surrey, British Columbia

    @BuNdOAVFC @RogersHelps Hey dude... Am switching to telus... Was getting 200-250mbps down on a Saturday night back in February or March ish.... Even better on Sunday nights like 400mbps now this.... Only 50 down... On an medal 200 ft cell tower with rogers/telus etc on it with in 15 ft of direct line1/2

  • PickledGingerBC
    C.R. Martel, Esq. (@PickledGingerBC) reported from Coquitlam, British Columbia

    @CALCocoReads You should still have 911 access... phones are designed to hop on to any network it can pick up to place an emergency call, even if you have no SIM card... just means that Rogers/Fido customers would hop in to Telus/Bell to make the call.

  • yourbcagent
    Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService

  • ericapomme
    Erica Young (@ericapomme) reported from Surrey, British Columbia

    @TylerAnakotta @AlexTheGreatish @nicklmg You should be able to get Telus gigabit fibre, although we’re in kind of the same boat as Nick even with Telus—cuts out a few nights a month, but not with any reliability we can trace potential causes. Overall still good service for the price.

  • mobius84
    Miles (@mobius84) reported from Surrey, British Columbia

    @TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.

  • GauravS19496069
    Gaurav Sharma (@GauravS19496069) reported from Surrey, British Columbia

    @Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

  • bigfid25
    Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia

    @drex @TELUS Check that all your cords are plugged in properly, I had this issue 2 weeks ago only to find out one Was unplugged

  • yourbcagent
    Anshu Arora (@yourbcagent) reported from Surrey, British Columbia

    @TELUS how come #CustomerService is sooooo horrible

  • marlap2
    Marla Poirier (@marlap2) reported from Surrey, British Columbia

    @TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.

  • LuvKimber
    Kim (@LuvKimber) reported from Surrey, British Columbia

    So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

  • jenxrobbins
    Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia

    @TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available

  • JefferySimpson
    Jeffery Simpson (@JefferySimpson) reported from Surrey, British Columbia

    In the midst of moving @telus decided to cancel my internet installation appointment and now they’re booked up until next month. I organized this like clockwork and I need it for work.

  • vicwozniak
    Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia

    @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

  • bigfid25
    Keith Fiddler (@bigfid25) reported from Maple Ridge, British Columbia

    @drex @TELUS That sucks dude

  • ImJustPrinceA
    Prince (@ImJustPrinceA) reported from Port Moody, British Columbia

    I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

  • jchoisea
    Juancho (@jchoisea) reported from Coquitlam, British Columbia

    Watching Elvis in Telus and... the ******* box shoot down! It is a shity service right here!!

  • dharnid
    Dharni D (@dharnid) reported from Surrey, British Columbia

    @TELUS your internet plan offers are more expensive on your website than on the phone (customer service) . Why did you even spend money on a website? Could’ve saved than money and passed it on to the customers :)

  • chrismitcheldlr
    Chris Mitchell (@chrismitcheldlr) reported from Coquitlam, British Columbia

    As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).

  • CherylPrior1
    Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia

    @pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • kittykat4512
    Linda L Sear AKA 'Kat Mom' (@kittykat4512) reported

    And until his Justice League cartoon movie is over, no point in watching anything, so I've got 'Scaredy Cats' on Telus (channel 10) that I'm watching, as there's no point in trying to get into something when his stupid movie is just gonna drown what I watch out anyway.

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported

    @peggypoohkathy @Shawhelp @TELUS Telus is has a much more reliable system but their service is just as bad. What got me was I the guy who booked the work order exactly my concern. And he assured me it wouldn’t happen.

  • 5n3kBruh
    loispetefgriffinehehehe@gmail.com (@5n3kBruh) reported

    @OvertGGs @TELUS Hello, my internet has not been working these last couple of days. Please help!

  • svnjunipero_
    san junipero (@svnjunipero_) reported

    ugh i have to call stupid telus but i do wannaaaaaaaaa ughghgh

  • GiveItUpDumdums
    James (@GiveItUpDumdums) reported

    @TELUSsupport @unefleurdelys I am A TELUS customer connected to TELUS Passpoint on Android 12 Beta 2 (W series Canadian s21 Ultra running U1 series software. Thank you ODIN). Change Auth method to SIM from PEAP

  • bellis1994
    Barbara Ellis (@bellis1994) reported

    @TELUSsupport Hi Telus. We are without internet at all at this point, and your tech people have no idea what the issue is. Can you run this issue up the ladder to your more knowledgable tech people? We are now losing business and it's getting serious. Anything you can do please.

  • SWestlake88
    Spencer Westlake (@SWestlake88) reported

    @TELUS your Internet is absolute trash! I have never had an internet connection drop out so often! Your customer service is useless and you hardware is junk!

  • trink3tdish
    emily (@trink3tdish) reported

    telus is playing some bops while i’m on hold i hope they never come back

  • shoanah
    shoana harrower (@shoanah) reported

    @Shawhelp 2 of 2. They say not to worry. They'll send someone back on the 11th!! They won't come any sooner they're too busy?? tho he's my 84 year old dad has begged about 15 agents on the phone!! Complete crap!! I'm switching to Telus. So are they!!

  • EntitledCanada
    Support local businesses, farmers and producers (@EntitledCanada) reported

    @greengordon Absolutely useless service at overpriced costs. Mine outside every two weeks. On hands and knees fixing it. Tell me it my fault?? Outrageous EVER AGAIN @TELUS