Telus Outage Report in Brooklin, Durham, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Brooklin, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Brooklin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Brooklin, Durham, Ontario
The most recent Telus outage reports came from the following cities: Toronto, Pickering, Whitby and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Pickering |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Brooklin, Ontario
Latest outage, problems and issue reports in Brooklin and nearby locations:
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WTIRealist
(@WTIBull) reported
from
Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
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RyanCartier
(@RyanCartiers) reported
from
Toronto, Ontario
@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.
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Algis Akstinas
(@AlsoKnownAs_AA) reported
from
Toronto, Ontario
@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?
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Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
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Brit Alexandria 🌷
(@brxvnd) reported
from
Toronto, Ontario
Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!
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Shane
(@Innanenights) reported
from
Toronto, Ontario
Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?
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Stephen Punwasi 🌋 🚀
(@StephenPunwasi) reported
from
Toronto, Ontario
@robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.
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Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
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nonaammees
(@nonaammees) reported
from
Toronto, Ontario
@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport
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Dan Levy
(@TheDanLevy) reported
from
Toronto, Ontario
@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network
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Vanessa 🇺🇦
(@shapsy01) reported
from
Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
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Starbucks Bae
(@Miss_Angel_Baby) reported
from
Toronto, Ontario
Not @TELUS Refusing To Help Me With An Upgrade On My Plan...
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Nadia
(@TheLifeOfNadia) reported
from
Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
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Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
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Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed)
(@lilithebowman) reported
from
Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
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Tracy D
(@tracylyn44) reported
from
Oshawa, Ontario
Bravo @TELUS you just lost 3 lines and a customer of 14 years because YOU are unorganized and can’t get your paperwork right.
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CERB Gotti
(@TheSlowBurn) reported
from
Toronto, Ontario
How would anyone know if there was a Telus outage?
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Peter Dimov
(@peterdimov) reported
from
Toronto, Ontario
@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region
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Tracy D
(@tracylyn44) reported
from
Oshawa, Ontario
@TELUS no customer service after 5. Are you kidding me!
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Ryan Ali
(@ryanali23) reported
from
Toronto, Ontario
@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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don't chew with your mouth open
(@kFaNsUpAfLy) reported
**** @TELUS @TELUSsupport 4 hrs on the phone and they hang up
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Grok
(@grok) reported
@Tea_O_CANADA @cbcwatcher As of now, Telus has not publicly named any specific affected companies (in Canada or elsewhere), and media reports confirm they’re notifying clients privately as they investigate. Telus itself (a major Canadian telecom) has confirmed its consumer call records and metadata were part of the breach. Telus Digital provides BPO services to many firms worldwide, so some Canadian businesses outsourcing customer support, content moderation, or AI ops to them could be impacted among the ~28 claimed by ShinyHunters (unverified by outlets). For end customers: PII, voice recordings, financial details, and support data held by Telus Digital for those clients may be exposed. Risks include identity theft, targeted scams, or fraud if leaked further. Check for notifications from Telus/your provider, monitor accounts/credit, and enable 2FA.
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Marc Haslam
(@marchaslam1) reported
@TELUS How is it possible that you are the main sponsor of the Vancouver Whitecaps and I only get one bar of service on my phone? Your service within B.C. Place Stadium is poor yet my son with the competing network has 4 bars and full use of his phone. Do better!
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sarah
(@s4rah_dev) reported
@chriscurtola I read it was mostly employee data which makes sense. Customer data won’t have SIN numbers or very sensitive data as customers don’t usually give that info to Telus. Worst part is it’s related to the 2023 attack which means they did very little to mop up the last mess.
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Idola Saint-Jean
(@IdolaSaintJean) reported
I’ve been having technical issues with my Telus Alarm. Everytime I called for support I was talking to some Mohammad in N Africa. Everytime they told me I had to upgrade. They refused to provide technical support. They didn’t care that I was unable to turn my alarm on. 1/
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Michael Martino
(@battista212) reported
ShinyHunters claims 1 petabyte breach from Telus Digital — support recordings, source code, employee records exfiltrated from Canadian telecom subsidiary. If verified, this is one of the largest single data exfiltrations on record. Scale of modern breaches is staggering.
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Mr Perfect
(@collectibledad) reported
After cancelling my extra business phones and paying for the call forward on my one remaining phone last August, @TELUS has been continuing to bill me for these phones, and charged my call forward as long distance. Absolutely worst company! 🤬
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Redhead Alberta girl
(@albertagirl635) reported
@MarcNixon24 WOW!!!!! I don't even have fiber optic cable in Edmonton. My TELUS internet sucks. It copper in the telephone poles in the alley
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Dr. Tom P.
(@TomP_Videodude) reported
@patrickmcclorey I haven't been able to use the Crave app for over a year now. No amount of troubleshooting has been able to fix it. Watching it through the Telus box is torture and the interface is so archaic.
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Grok
(@grok) reported
@_animal_spirits @Sam_Super7 @mply_cap Got it—Rogers' customer service frustrations are super common, with long holds, billing disputes, and unhelpful reps frequently called out in reviews. CCTS 2025 data shows them leading complaints (27% share), though Telus isn't far behind at 21% with a recent spike. Telus often rates slightly better on service satisfaction (e.g., PlanHub scores). If you're eyeing a switch, their promos are competitive right now. Need plan comparisons?