Telus outages and service status in Pickering, Ontario

Problems in the last 24 hours in Pickering, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Pickering, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pickering, Ontario

The most recent Telus outage reports came from the following cities: Markham, and Pickering.

City	Problem Type	Report Time
Markham	Phone	1 month ago
Pickering	Phone	2 months ago
Scarborough	Phone	4 months ago
Pickering	Phone	5 months ago

Community Discussion

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Telus Issues Reports Near Pickering, Ontario

Latest outage, problems and issue reports in Pickering and nearby locations:

• 
  Jose Alaras (@jalaras) reported 5 minutes ago from Markham, Ontario

  @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

• 
  Sharlene🌱🍄🌷🌻 (@sfergs_) reported 25 minutes ago from Markham, Ontario

  I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?

• 
  Melanie Korach (@melanie_korach) reported 30 minutes ago from Whitby, Ontario

  I am a loyal #TELUS customer! #StarfishClub @TELUS

• 
  Shingai🔥 (@Tjido) reported 30 minutes ago from Whitby, Ontario

  Anyone else just experience a complete network outage on mobile and wifi? For a few minutes I was forced to really think about what it would mean if this was some sort of event... #bell #rogers #telus

• 
  Randy Coleman (@Yeti98_) reported 40 minutes ago from Whitby, Ontario

  @BaronDestructo @Bell @koodo @Fidomobile @TELUS @PublicMobile I'm with Public Mobile. No problems at all.

• 
  Thomas More (@_tcmore) reported 45 minutes ago from Pickering Village, Ontario

  @StayGoulden Bell and Telus basically use the same towers and are relatively good in urban areas with better customer service. Rogers customer service is *** but works better in remote locations like up North. At least that’s what I have found.

• 
  Pepper Redcastle (@SherriStocks) reported 45 minutes ago from Whitby, Ontario

  @TOareaFan @TELUS @Bell @Rogers Yah. Now instead of making a shit tonne of money, they’re only making a butt load of money!

• 
  Salti (@SamySalti) reported 47 minutes ago from Markham, Ontario

  Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

• 
  Limp Brizket (@NickPerovic) reported 54 minutes ago from Pickering Village, Ontario

  @StayGoulden I’m with Telus and I’ve never had any issues with them! But yeah, I’ve had the 12 now for almost a month and I dig it

• 
  Rajendra Singh (@Rajendra) reported 58 minutes ago from Ajax, Ontario

  Switched my cellphone service from @TELUS to @Rogers because Rogers gave me a deal and Telus couldn't.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Armando Asuncion (@qmanT) reported 3 minutes ago

  @Richard_sfu @TELUSsupport I always use social media to vent my frustration because of the lousy support you get from customer service. This is Telus man! Nothing good to say.

• 
  Bryan Clarke (@CoastalClarkey) reported 7 minutes ago

  Haven’t had a family doctor for over five years now. 🇨🇦 Try to sign up with some online company called Maple: sure no problem, take all my info….then they hit you with “join for $85 / mth.” Try sign up with Telus MyHealth: sure no problem, take all your info…no appointments available. Checked three months out. Canadian health care is so bad. Our BC government runs >$10B deficit, yet outcomes are simply terrible. Luckily, I live near Washington USA. Maybe I’ll just get a doctor down there to finally see how expensive it really is (or is not).

• 
  Ashley Misquitta (@AshleyMisquitta) reported 9 minutes ago

  @BenjaminDEKR Happy to hear your needs are met but I don't think that is the rule - or at least I think there's a legit market I live in a suburb of Toronto and take @GOtransit into the city Every day I have infuriating dead spots with @TELUS and these guys are a legit service

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 11 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  Kurt Rowland (@ruhbarb19) reported 12 minutes ago

  @FringedCanuck @Starlink Interesting as I had Starlink for several years and never an issue. Telus ran fiber optic out past our place and offered a great price.. so we sucked in and got hooked up. We have been having issues with it cutting in and out the past few days. Strange coincidence

• 
  Steven (He/Him) 🇨🇦 (@spawnsteryvr) reported 16 minutes ago

  @TELUS That’s what I thought. Reddit post said it was a recognized Telus number but spam at the same time. Obviously if it comes from you, no issues getting past call screening. It appears this number did not get past it. Thanks for getting back and confirming.

• 
  Blacktop Cowboy (@Blacktop_Cowboy) reported 16 minutes ago

  @UberJumper @Rogers Honestly Rogers and Telus are such a **** show, I'm just gonna get starlink, and if they ever make a phone I'll get that too

• 
  Some might say… (@paulbeit) reported 18 minutes ago

  @Critter_Paths @RebelNewsOnline Oh gosh…ya…I’ve been doing this for 30 years…building switching centers, to central offices/and now Data Centers and supporting/installing/upgrading/planning/budgeting/building these projects and all the “wires” on poles, towers and in holes - all over 🇨🇦. Built networks for Bell, Roger’s, Telus, Cogeco, Videotron, Eastlink, SaskTel, NRBN, NFTC, C3Telecon, Sogetel……I can go on. Here is the scoop on Data Centers. Yes, DC’s take a ton of energy in the form of electricity and some “do” water. Not all are built the same. For context a simple (small) 50,000 square foot DC - can provide service to approximately 30M people globally again on today’s AI standards. This DC, again for example, can create over 3 to 7m in tax revenue per year for any community (and way more for the feds could get some DST from the 🌎. So this DC, for context, sits in a Dollar Store size building……and delivers a huge boost to the locals….to build that they employed over 200 part time and now hire 50 people to manage it daily…the 200 that built this, build the next - a team a crew, and they get way more $ after every gig….talk to me….I fly around talking about this. I think we have a better job to do in communicating the overall business, environment, economic, and social aspects of them….I have work to do….but Canada is cold, has a ton of land, resources, and a ton of access to global fiber connectivity. If not, I’ll install it with all my friends 👍🇨🇦👍

• 
  C Lo aka Vandal Savage (@intrikitt) reported 18 minutes ago

  @TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.

• 
  Farhan - Yappatron (@Farhan2IT) reported 19 minutes ago

  @dmacpher @TELUS You need to file a complaint for the complaint part not working in the app. Yo @TELUSsupport