Telus Outage Report in Whitby, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Whitby, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Whitby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 04: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (58%)
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Phone (18%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Whitby, Ontario
The most recent Telus outage reports came from the following cities: Toronto and Oshawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Whitby, Ontario
Latest outage, problems and issue reports in Whitby and nearby locations:
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(@ugwumCee) reported
from
Toronto, Ontario
Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.
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Annette McKinnon
(@anetto) reported
from
Toronto, Ontario
@Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).
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🖤Rachel Santos🖤
(@queensantos1984) reported
from
Toronto, Ontario
@TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.
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Matthew Gamble
(@mgamble) reported
from
Toronto, Ontario
@AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.
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Tracy D
(@tracylyn44) reported
from
Toronto, Ontario
Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something
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Debra Henry
(@debbyhenry) reported
from
Toronto, Ontario
Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.
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Sophia Cybulski
(@SophiaCybulski) reported
from
Toronto, Ontario
@adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus
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Pepper Redcastle
(@SherriStocks) reported
from
Whitby, Ontario
@TOareaFan @TELUS @Bell @Rogers Yah. Now instead of making a shit tonne of money, they’re only making a butt load of money!
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Laura McGrath
(@lauramcgrathh) reported
from
Toronto, Ontario
@TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.
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George Sawision me. (master electrician)
(@GSawision) reported
from
Toronto, Ontario
@nspector4 Time to shut down Telus before it gets Canada shut!
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Matthew
(@jmwensley) reported
from
Toronto, Ontario
Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney
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Kevin Edward Proulx
(@kevineproulx) reported
from
Toronto, Ontario
@FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!
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Tanvir64🇧🇩
(@tanvir_z64) reported
from
Toronto, Ontario
@TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS
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Melanie Korach
(@melanie_korach) reported
from
Whitby, Ontario
I am a loyal #TELUS customer! #StarfishClub @TELUS
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Rishabh Sinha
(@rishabh_snh) reported
from
Toronto, Ontario
@TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help
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Demon Salvator 😈🤷🏾♂️
(@RjSabotaged_Me) reported
from
Toronto, Ontario
Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.
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ShaziGoalie
(@ShaziGoalie) reported
from
Toronto, Ontario
I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
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John N. Davis
(@johnndavis) reported
from
Toronto, Ontario
20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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D.A.B.🗣️🏴☠️🦓🦊
(@villainy_scum) reported
@TELUS sure it will...find another virtue to signal,you scam artists.
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Bigwifi.ca
(@BigwifiCa) reported
Tofield** Telus service tonight 1-5 am Telus is working on their router in Tofield over night and they expect brief outages on all services . This may effect Xplornet, Telus , Big Wifi , and Eastlink.
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-`♡´- melkorka 🪶🇺🇦 🇮🇸
(@meIkorka) reported
@MondoAlberta I am with Telus, but everytime my bill goes to I spend some time with a "retention agent". It's kept my bill manageable so far, but you really need to be prepared to cancel & go elsewhere. I was considering Lightspeed & knew some numbers when I called.
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Reza04👾
(@mr_reza04) reported
@TELUSHealth @TELUS The best support you can do for us is to renew the previous program helping Iranians like me contacting our families and friends as the internet outage is still the case. I know it is costly for you but we will never forget your services and continue using TELUS in future.
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Ali Aydin Karaca
(@_aa_k) reported
Hey @TELUS @TELUSsupport ,should I call you every month and wait on the line for one hour to solve my double charged services billing issue? "Move" can be the most complex process in telco according to TMForum but every complex process has a solution as well, right?
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Helen
(@HelenSumarak) reported
And I also DM'd Telus support on October 22nd as it says to do on your website and no response there either.
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Courtney Ashley
(@Miss_Courtney87) reported
@GlobalEdmonton @Funnehme2 @ChrisAChacon I honestly thought I was the only one. Nice to know this is a provider issue. Which is honestly so sad, I just upgraded to a new IPhone 14 pro on the 5G network & still have no signal in most areas I work 👎🏻 please update the towers Telus!
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Ali Aydin Karaca
(@_aa_k) reported
It should be simple, right? Terminate the services in the old address and activate it in the new address. And off course bill it accordingly. @TELUS @TELUSsupport
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Jim-bike/food/wine
(@YYCbikewinefood) reported
@TELUSsupport Why do corporations think they can abdicate responsibility by expecting clients to provide constructive feedback. My time is not available to help telus.
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Kingston Fung
(@kingstonfung) reported
@TELUS : Your billing system is broken, does not process my preauth bank payment on due date. Called and told to do a 1-time manual pay. Tried to pay with Visa Debit, says no fees but still tries to make me agree to +1.5%. End up pay by bank, I better not get a late fees. Pls fix