Telus outages and service status in Cypress County, Alberta

Problems in the last 24 hours in Cypress County, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cypress County, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Cypress County, Alberta

Latest outage, problems and issue reports in Cypress County and nearby locations:

• 
  chrisc (@nl_rock) reported 8 minutes ago from Medicine Hat, Alberta

  Dear @telus I am already a Koodoo customer. I have been called 4 nights in a row, if I want to switch any of my home services I will contact you, please stop calling.

• 
  Don Dempster (@dwdumpy) reported 12 minutes ago from Medicine Hat, Alberta

  @Navin_K_Arora @TELUS @TELUSNews The service being given to @TELUS business clients is absolutely terrible yes the world has created difficult times but I still have a business to run and a response from your company that says “we have no intention to talking to you or calling you so go to my telus wow awesome

• 
  Les Landry 👨🏾‍🦼♿ #EmptyPotProtest (@LandryLes) reported 29 minutes ago from Medicine Hat, Alberta

  I have some good news and some not so good news. The good news is, I'm eligible for TELUS' plan for seniors. The bad news is, I'm still with TELUS.

• 
  Milt Duquette (@milt_duquette) reported 32 minutes ago from Medicine Hat, Alberta

  @TELUS Why can’t I login to our personal internet account???? Doesn’t remember my account

• 
  Kim Johnston (@KimJohnston) reported 45 minutes ago from Medicine Hat, Alberta

  And finally Telus service is back in #medhat.

• 
  Bryan Leitch (@Bryan_Leitch) reported 46 minutes ago from Medicine Hat, Alberta

  @austynpaul_ @TELUS I was going to switch to Telus from Shaw for their 4K sports, but after a friend’s been waiting 3 months for their “Free 4K TV”, I changed my mind. At least with Shaw I can send a DM and they help me online pretty quickly. All the call centres are a joke now.

• 
  Jerry Mayo (@jfmayo) reported 48 minutes ago from Medicine Hat, Alberta

  @tleehumphrey @TELUS I was about to cancel all my telus plans, they made a good choice.

• 
  Gayle🇫🇴🇬🇧🇨🇦 (@Gayle22734637) reported 51 minutes ago from Medicine Hat, Alberta

  @natvanlis i was browsing through the tv channels on Telus tv,wanted 2 c if the Rocky horror show extended version was on as i didn't get 2 watch it earlier as my wife thinks it's stupid but I love the show,so I get Hollywood suite up on demand & find the carmilla movie on it😁

• 
  Mike Spicer (@MikeSpicer12) reported 52 minutes ago from Medicine Hat, Alberta

  @TELUS has a great scam. Move to another province and they nail you a penalty of 10 bucks for each month left on your term. They must be hard up for $140 bucks. Customer service clerk was pretty rude when I asked for the penalty to be waived!! Classless move.

• 
  Les Miserables (@lesmishatgroup) reported 59 minutes ago from Cypress County, Alberta

  Still no webmail from Telus! This is beyond bad! #telusfail

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Richards (@Greg_richards12) reported 2 minutes ago

  @RSHFarms @TELUS @TELUSsupport Exactly why we switched to rogers, not perfect service but a fraction of the price and I'm not dropping calls everywhere I go. I Can actually have a conversation through Eberts

• 
  Darksyne 🇮🇹 (@Darksyne2) reported 3 minutes ago

  @TELUSsupport @TELUS 2 days without having access to internet. It’s 2026, it’s inexcusable to have network outages with today’s technology. You’re just as bad as Rogers… Definitely not renewing with you idiots…

• 
  Leo Seyerpa (@seyerpa) reported 4 minutes ago

  @smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.

• 
  Reiko Koyama (@reikokoyama79) reported 9 minutes ago

  It's been 8 days of me trying to cancel @TELUSsupport @telus services, and I am still getting nowhere.

• 
  Prabu 🇮🇳🇨🇦 (@mprabu85) reported 11 minutes ago

  @TELUS Still nobody reached out yet. Pathetic service. @TELUSsupport #telus

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 11 minutes ago

  @TELUS While struggling to describe the painfully simple problem with my telephone wire on the phone with Telus las night, I helpfully suggested they send a guy with a bucket truck and 30m of new wire. Instead, today they sent a guy in a minivan with a turban and no clue, and no wire.

• 
  Harlow Journey (@HarlowJourney) reported 13 minutes ago

  @TELUSsupport @TELUS At the end of a support call, your agent asked my father what his accent is. He said he is Israeli. He was then treated to a rant about Palestine and it seems like the agent did not actually finish his request.

• 
  G (@GDMK26) reported 13 minutes ago

  @TELUSsupport Having an alarm issue. I call the Telus Security phone number 855-255-8828 and they say there is an hour wait and no one called any of our call back numbers. BTW, the burglar won't stick around for an hour. Is your Securty system fully broken? Good grief.

• 
  Andy (@Andy17546890107) reported 17 minutes ago

  @MarkJCarney Excellent news PM Whats BC Hydro going to do ? Currently buying 30% of their power from USA coal fired plants & say 20 shortfall by 2029, Source Global BC news. Telus building 3 data centers. Kamloops one will gobble 1.4 Megawatts or the same as 85,000 people. Need help Tks

• 
  Edohotep (@Edohotep) reported 20 minutes ago

  @TELUSsupport Ironic that a "how can we assist" reply doesn't reference anything I actually said. As for contacting Telus after-hours, outsourcing to other countries--those accents are too thick to make a conversation possible. Scripted responses to match scripted phone support, I guess.